Multi-Protocol Print/Fax Server Network User's Guide

TROUBLESHOOTING 13 - 2
NC9100h_FM6.0
2 If the configuration page prints but you cannot print documents,
try the following
a If you are using TCP/IP:
Try pinging the Print/Fax server from the host operating
system command prompt with the command:
ping ipaddress
Where ipaddress is the Print/Fax server IP address (note
that in some instances it can take up to two minutes for the
Print/Fax server to load its IP address after setting the IP
address). If a successful response is received, then proceed
to the UNIX, TCP/IP Windows NT
®
4.0/LAN Server,
Windows
®
98/95/Me Peer to Peer (LPR), Internet Printing or
Web Browser troubleshooting section. Otherwise, proceed to
step 3, and then go to TCP/IP Troubleshooting section.
b If you are using Novell system:
Verify that the Print server can be seen on the network. To do
this, login as the SUPERVISOR (not as someone with
supervisor privileges) or ADMIN (for Netware 4 or later
servers), go into PCONSOLE or NWADMIN, select PRINT
SERVER INFORMATION, and select the name of the Print
server (make sure that you have entered the Print server
name). If you can see Print Server Status and
Control in the menu, then the Brother Print/Fax server is
visible to the network, proceed to the Novel NetWare
Installation Troubleshooting Section. Otherwise, go to step 3.
c If you are running AppleTalk for Macintosh:
In case of using Postscript driver make sure that you can see
the Print/Fax server name under the LaserWriter 8 icon in the
Chooser. If it is visible, then the connection is good, so
proceed to the AppleTalk for Macintosh Section. Otherwise,
go to step 3.
If none of the following steps are successful, there is almost
certainly a hardware or network problem!