Quick Start Guide

ManualsBrandsBrother ManualsPrinterMFC-J6935DW

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed

information, see the Online User's Guide.

You can correct most errors and perform routine maintenance yourself. If you need more tips, go

to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

support.brother.com.

If the Touchscreen displays errors and your Android

™

device supports the NFC feature,

touch your device to the NFC symbol on the control panel to access the Brother Solutions

Center and browse the latest FAQs from your device. (Your mobile telephone provider's

message and data rates may apply.)

Make sure the NFC settings of both your Brother machine and your Android

™

device are set

to On.

Error Message Action

Black and White

Print Only

Replace ink.

One or more of the colour ink cartridges have reached the end of their

lives.

Replace the ink cartridges.

For more information, see the Online User's Guide: Replace the Ink

Cartridges.

The machine may stop all print operations and you may not be able to

use the machine until you install a new ink cartridge in the following

cases:

• If you unplug the machine or remove the ink cartridge.

• If you select the Slow Drying Paper option on the machine or in

the printer driver.

BT Call Sign On

BT Call Sign is set to On. You cannot change the Receive Mode from

Manual to another mode.

Set BT Call Sign to Off.

For more information, see the Online User's Guide: Enable the

Machine to Work with BT Call Sign (with Your External Telephone

only).

Cannot Detect

Take out the new ink cartridge and reinstall it slowly and firmly until it

locks into place.

For more information, see the Online User's Guide: Replace the Ink

Cartridges.

Remove the used ink cartridge and install a new one.

Replace the cartridge with a Brother Original ink cartridge. If the error

message remains, contact Brother customer service or your local

Brother dealer.

Slowly turn the ink cartridge so that the ink supply port is pointing

downwards, and then reinstall the cartridge.