User's Guide Part 5

Table Of Contents

Troubleshooting: Company 54g Wireless LAN (WLAN) User Manual

Data transfer is sometimes very

slow.

Microwave ovens and some cordless phones operate at the same radio frequency

as the Company 54g enabled notebook. When the microwave oven or cordless

phone is in use, it interferes with the operation of the wireless network. Therefore,

keep the Company 54g enabled notebook at least 20 feet away from microwave

ovens and any cordless telephone that operates at a frequency of 2.4 GHz.

Data transfer is always very

slow.

Some homes and most offices are steel-framed structures. The steel in such

buildings may interfere with the network's radio signals, thus causing a slowdown in

the data transmission rate. Try moving the Company 54g enabled notebook to

different locations in the building to see if performance improves.

Computers are not

communicating with the network.

If the network has an access point (AP), check all of the cables and make sure the

power LED on the front of the AP is green. Verify that all of the wireless network

properties settings are correct (see Viewing or Modifying the Wireless Network

Properties). Also, make sure the computer is receiving a good signal from the

access point.

Getting Help

Technical support is available online on Company Web site.

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