User Manual

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ENG
TROUBLESHOOTING
TRY THESE FIRST
If you experience problems with your headset, try these solutions first:
• Power on the headset (see page 19).
• Check the state of the status lights (see page 31).
• Make sure the earbud is fully inserted and securely sealed (see page 15).
• For Bluetooth headsets:
– Make sure your mobile device supports Bluetooth (see page 33)
2.1 and greater.
– Increase the volume on your Bluetooth device (see page 38) and audio
or music app.
– Try connecting another Bluetooth device (see page 37).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
Acoustic Noise Cancelling
PROBLEM WHAT TO DO
Communication, but no
noise cancellation in
either ear
If using aircraft power, check the aircraft fuse or circuit breaker.
If using battery power, make sure the batteries are fresh and
correctly installed. See “Batteries” on page 28.
If using aircraft power, make sure the connector is firmly seated
in the control panel and the control panel has power. See “Aircraft
Connectors” on page 29.
Power o, then power on the headset.
See “Headset Controls” on page 19.
NOTE: Don’t press the Power button I repeatedly.