Quick Installation Guide

DIVAR IP 7000 (2U) Service and repair | en 21
Bosch Sicherheitssysteme GmbH Quick Installation Guide 2015.11 | V1 | DOC
7 Service and repair
The storage system is backed by a 3-year warranty. Issues will be handled according to Bosch
Service and Support guidelines.
The storage equipment is shipped with an original manufacturer Service and Support
agreement.
Bosch RMA Desk is the Single Point of Contact in case of failure but the Service and Support
obligations are fulfilled by the manufacturer or a partner.
In order to enable the manufacturer's Service and Support organization to fulfill the defined
Service Levels, the system must be re-registered. Otherwise, the defined service level cannot
be provided but only best effort.
A description what information is required and where to send is included in each shipment as
paper work. The description is also electronically available in the Bosch online product
catalogue.
Request for RMA
Please request an RMA for failed parts from one of the following Bosch RMA contacts.
– RMA Contact AMEC
Bosch ST, RMA Swapstock, 8601 East Cornhusker Hwy, Lincoln, NE 68507 -USA
Phone: [phone]
Fax: n.a.
E-mail: [e-mail]
Opening Hours: Monday to Friday, 06:00 – 16:30
– RMA Desk APR
Robert Bosch (SEA) Pte Ltd, 11 Bishan Street 21, (level 5, from service lift), Singapore
573943
Phone: [phone]
Fax: n.a.
Email: [e-mail]
Opening Hours: Monday to Friday, 08:30 – 17:45
– RMA contact China
Bosch (Zhuhai) Security Systems Co. Ltd. Ji Chang Bei Road 20#, Qingwan Industrial
Estate; Sanzao Town, Jinwan District, Zhuhai; P.R. China; Postal Code: 519040
Phone: [phone] / 121
Fax: n.a.
Email: [e-mail]
Opening Hours: Monday to Friday, 08:30 – 17:30
– RMA Contact EMEA
Bosch Security Systems, C/o EVI Audio GmbH, Ernst-Heinkel Str. 4, 94315 Straubing,
GERMANY
Contact person: RA Desk Supervisor
Phone: [phone]
Fax: n.a.
E-mail: [e-mail]
Opening Hours: Monday to Friday, 07:00 – 18:00