Warranty

The limited warranties below apply only to pre-nished products and are effective
with purchases made after April 23, 2020. All warranties are limited to the original
purchaser only. Retain your original sales receipt or customer agreement and all initial
test documentation (temperature, relative humidity, sub-oor moisture, etc.).
RESIDENTIAL FINISH WARRANTY
Residential Flooring Manufacturer warrants that the finish will not wear through to the
wood within a Lifetime or as long as the original purchaser owns the floor, whichever
is less. Gloss reduction is not considered wear through and is not covered by the
warran-ty. EXCLUSIONS AND LIMITATIONS DO APPLY. SEE BELOW FOR
DETAILS.
MATERIAL WARRANTY
Flooring Manufacturer warrants that the products have been manufactured in compliance
with the grading rules of flooring manufacturer, and will be free from manufacturing
defects for as long as the original purchaser owns the floor. Manufacturing defects do
not include natural wood characteristics such as mineral streaks, knots, grain variations,
worm holes, normal minor differences between color of samples, photos, the color of
installed floors, color variations from board to board, or differences between moldings
and flooring. Use of putty or stain pens during installation is considered normal. Minor
width variation is to be expected and is not considered a defect. Claimed defects should
be visible from a normal standing inspection position and not require reflective or
special lighting to detect.
EXCLUSIONS AND LIMITATIONS
No warranty coverage is provided for flooring that contains obvious defects of any
kind that were installed nonetheless. If, before installation, you discover any flooring
that has obvious defects, please immediately contact the dealer from whom the flooring
was purchased and replacement flooring will be provided at no cost.
These warranties do not cover damage, indentations, scratches, or stains arising from
negligence, accidents, abuse, fire or excessive heat, abnormal wear, construction, spike
heels, grit, sand or other abrasives, dents, insect infestation after the product has left
our factory, domestic animals or tape applied to the floor’s surface. Splits and cracks
after installation are normally caused by improper home enviroment rather than
manufacturing.
It is critical that all installations are done in compliance with the procedures outlined in
the flooring manufacturer’s installation instructions, which can be found in each carton
of flooring. No damage or defects caused by improper installation or failure to provide
a suitable installation environment (including proper acclimation) are covered by this
warranty. Failure to install your flooring in accordance with the instructions will void
all warranties.
These warranties do not cover damage caused by use of the flooring for purposes other
than those for which it was designed; damage caused by disasters such as fire, flood,
wind, and lightning; damage during shipment; or any other abuse or misuse by the
purchaser.
The flooring should only be cleaned using a good quality cleaner (such as Bona Hard-
wood Floor Cleaner) made specifically for wood flooring. Remove any loose dirt or
grit from the floor. The cleaner should not be liberally applied to the flooring, only
misted via the floor care system selected if automated or applied directly to the micro-
fiber pad. Use of non-approved cleaning and maintenance products including oil soap,
liquid/paste wax, oil, silicone or ammonia based products will void all warranties. Do
not wet mop or use steam cleaners of any kind on the floor.
After your floor is installed, it is critical to maintain a normal temperature between
60°-80° F and a relative humidity between 35-55%. Failure to follow these guidelines,
especially with regard to humidity range, can result in a performance failure or damage
to your floor and will void the warranty. In addition, it is important to maintain your
floor in accordance with the flooring manufacturer’s maintenance
instructions.
These warranties do not cover damage or unsatisfactory performance caused by
excessive moisture or moisture vapor including, but not limited to, improper humidity
inside the home, excessive ground moisture that migrates into the home for any reason,
excessive sub-floor moisture, water leaks caused by broken pipes or appliances,
improper cleaning methods such as wet mopping or automated cleaning machines,
weather conditions or natural disasters such as flooding or excessive rainfall.
Since wood is a natural product, it will tend to expand and contract as moisture and
humidity levels inside the home may change. Accordingly, normal expansion and con-
traction which results in minor separations between flooring boards are not covered by
these warranties.
LIFETIME
LIMITED WARRANTY PROGRAM
PREFINISHED HARDWOOD FLOORING
The limited warranties do not cover color changes to any ooring which results from
exposure to UV light. Normal exposure to sunlight will cause changes in the shading
of any wood oor, and this is not considered a defect. Certain species including, but
not limited to, American Cherry, Walnut, Brazilian Cherry, Tigerwood, and most
Exotics, are especially susceptible to color change. Please contact your ooring retailer
for more information. Area rugs should be moved occasionally, as they block sunlight
and may give the appearance of discoloration under the rug.
The sole obligation and liability of the ooring manufacturer under our limited
warranties is to repair, replace or renish the oor at the ooring manufacturer’s option.
Only oors that were professionally installed will be eligible for labor cost reimbursement.
If you installed the oor yourself, we will cover the cost of replacement materials only.
(Any and all labor costs must be pre-approved by the ooring manufacturer Claims
Department.)
These warranties EXCLUDE and will not pay consequential or incidental damages as-
sociated with any warranty claim. Flooring manufacturer will not pay costs associated
with relocation during the repair process such as hotel, meals, or moving and storage of
furniture. This limitation does not apply to claims for personal injury. Some states do
not allow limits on warranties, or on remedies for breach in certain transactions. In such
states, the limits in this paragraph may not apply.
Any ooring manufacturer product which is designated as “cabin grade”, “tavern
grade”, “second”, or “as is” is not covered by the above warranties.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON
THE FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE ARE MADE, INCLUDING BUT NOT LIMITED TO,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO
CIRCUMSTANCES SHALL FLOORING MANUFACTURER BE LIABLE FOR ANY
LOSS OR DAMAGE ARISING FROM THE PURCHASE, USE, OR INABILITY TO USE
THIS PRODUCT, FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE. YOUR RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE
VARY FROM STATE TO STATE. THUS, IT IS IMPORTANT TO RETAIN THIS
WARRANTY INFORMATION. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT,
OR EMPLOYEE OF FLOORING MANUFACTURER HAS THE AUTHORITY TO
INCREASE OR ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY.
HANDLING OF CLAIMS
UNDER THIS WARRANTY
Claims must be led within the coverage period, and information verifying the date of
purchase and pre-installation testing documentation are required. Flooring manufacturer
reserves the right to have a designated ooring manufacturer representative inspect the
oors and remove samples for technical analysis.
If you need to le a claim under this warranty, rst contact your ooring manufacturer
retailer within three months of experiencing a problem. If for some reason, your retailer
is unable to satisfy your claim, you may contact us at: Flooring Manufacturer, Claims
Department, P.O. Box 3549 Johnson City, Tennessee 37602.
Any and all disputes arising out of the purchase of ooring manufacturer products or
this warranty shall be subject to mandatory and binding arbitration in Johnson City,
Tennessee, pursuant to the rules of the American Arbitration Association. Any trials by
jury are expressly waived.
FLOORING FEATURES
*If your oor is sanded down to the bare wood and a new nish is applied, all nish
warranties must be assumed by the nish manufacturer.
*Engineered ooring with a veneer thickness of 2mm or less cannot be sanded and
renished, only a pad & recoat can be performed.
PRODUCT PAD & SAND & INSTALL OVER WHERE TO
RECOAT REFINISH * RADIANT HEAT INSTALL
SOLID YES YES NO ON GRADE
ABOVE GRADE
ENGINEERED YES* YES YES ON GRADE
(OAK ONLY) ABOVE GRADE
BELOW GRADE
04/23/20