User's Manual

Table Of Contents
Security
How to: Security
Security basics
About the smartphone password
If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone
deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a
BlackBerry Enterprise Server
, depending on the IT policies that have been set by your administrator, data on your media card
might be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
My smartphone prompts me to make an emergency call when I type a password, 0
Set or change your smartphone password, 219
I forget my smartphone password, 32
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
To set a password, click Set Password.
To change your password, click Change Password.
3. Type a password.
4.
Press the
key > Save.
To turn off your smartphone password, clear the Enable checkbox.
Related information
Lock or unlock your smartphone, 22
About backing up and restoring smartphone data, 138
RIM Confidential and Proprietary Information - Approved Third Parties
219