User's Guide
Table Of Contents
- BlackBerry basics
- About typing input methods
- Type text using SureType technology
- Switch typing input methods
- Switch applications
- Assign an application to a Convenience key
- Set owner information
- Turn on standby mode
- About links
- Create a link for a PIN
- Expand a folder
- Collapse a folder
- BlackBerry basics shortcuts
- BlackBerry basics troubleshooting
- Shortcuts
- Phone
- Voice dialing
- Make a call using a voice command
- Dial an extension using a voice command
- Check your phone number using a voice command
- Check the wireless coverage level using a voice command
- Check the battery power level using a voice command
- Set the voice dialing language
- Turn off choice lists for voice commands
- Set the matching sensitivity level for voice commands
- Turn off voice prompts
- Set playback options for voice dialing
- Improve voice recognition of numbers
- About using a headset
- Voice dialing troubleshooting
- Camera
- Email messages
- PIN messages
- SMS text messages
- MMS messages
- Typing
- Search
- Attachments
- Synchronization
- About synchronization
- Prerequisites: Wireless email reconciliation
- Reconcile email messages over the wireless network
- Delete email messages over the wireless network
- Prerequisites: Wireless data synchronization
- Synchronize organizer data over the wireless network
- About synchronization conflicts
- Manage email reconciliation conflicts
- Manage data synchronization conflicts
- About backing up and restoring device data
- Prerequisites: Wireless data restoration
- Delete all device data
- Empty the deleted items folder on your computer from your device
- Synchronization troubleshooting
- Browser
- Applications
- Add an application
- View properties for an application
- Delete a third-party application
- Receive a device password prompt before you add an application
- View the size of an application database
- About upgrading the BlackBerry Device Software
- Prerequisites: Upgrading the BlackBerry Device Software over the wireless network
- Upgrade the BlackBerry Device Software
- Return to the previous version of the BlackBerry Device Software
- Delete the previous version of the BlackBerry Device Software
- Application troubleshooting
- Media
- GPS technology
- Contacts
- Calendar
- Tasks
- Memos
- Alarm
- Calculator
- Bluetooth technology
- Date and time
- Notification profiles
- BlackBerry Messenger
- Display and keyboard
- Language
- Change the display language
- Add a display language
- Delete a display language
- About typing input languages
- Set the typing input language
- Switch typing input methods
- Turn off the shortcut for switching typing input languages
- Change the input options for SureType technology
- Set the voice dialing language
- Set display options for contacts
- Language troubleshooting
- Wireless network coverage
- Find information about wireless coverage indicators
- Turn off a wireless connection
- Network connection indicators
- Turn on wireless coverage notification
- Check the wireless coverage level using a voice command
- Turn off data service
- About roaming
- Verify the status of network connections and services
- Wireless network coverage troubleshooting
- Power and battery
- Security
- Third-party application control
- About permissions for third-party applications
- Reset connection permissions for third-party applications
- About direct Internet connections for third-party applications
- Set up a direct Internet connection for a third-party application
- Set permissions for a third-party application
- Connection permissions for third-party applications
- Interaction permissions for third-party applications
- Data permissions for third-party applications
- BrickBreaker
- Service books
- Troubleshooting
- BlackBerry basics troubleshooting
- Phone troubleshooting
- Voice dialing troubleshooting
- Camera troubleshooting
- Message troubleshooting
- Typing troubleshooting
- Attachment troubleshooting
- Synchronization troubleshooting
- Browser troubleshooting
- Application troubleshooting
- Media troubleshooting
- Contact troubleshooting
- Calendar troubleshooting
- Bluetooth technology troubleshooting
- Date and time troubleshooting
- Notification profile troubleshooting
- Display troubleshooting
- Language troubleshooting
- Wireless network coverage troubleshooting
- Security troubleshooting
- Diagnostic reports
- Glossary
- Legal notice
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Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen, verify that you have
received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message
(the message might take a short period of time to arrive), use the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen, verify that you have
received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message
(the message might take a short period of time to arrive), use the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
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