Warranty

ManualsBrandsBig Ass Fans ManualsCeiling FansF-ES2-1001S34

USA

2348 Innovation Drive

Lexington, KY 40511, USA

877-244-3267

859-233-1271

CANADA

6300 Northwest Dr, Unit 3

Mississauga, ON

L4V 1J7, Canada

844-924-4277

AUSTRALIA

35 French St

Eagle Farm, Brisbane

QLD 4009

1300 244 277

SINGAPORE

18 Tampines Industrial Crescent

#06-07

Singapore 528 605

65 6709 8500

MALAYSIA

No 4, Jalan Jururancang U1/21A

Hicom Glenmarie Industrial Park

40150 Shah Alam, Selangor, Malaysia

603 5565 0888

WHAT IS COVERED?

This Warranty is provided by Big Ass Fans of 2348 Innovation Drive, Lexington, KY, USA, and covers any defects in materials or workmanship under normal

use and maintenance that adversely affect the ability of the fan to operate properly when the product is installed correctly according to Big Ass Fans’ written

installation instructions by a state-qualified or licensed electrical contractor and operated pursuant to these instructions, and when such fans are purchased

directly from Big Ass Fans or a Big Ass Fans Authorized Dealer. This Limited Warranty is subject to all provisions, conditions, limitations, and exclusions

described within this document. Under no circumstances will warranty coverage extend to products purchased through eBay, craigslist, or other internet

auction or internet-based retail sites not approved by Big Ass Fans.

WHO IS COVERED?

This Warranty extends to the original purchaser and subsequent owners, but only while the fan remains at the site of the original installation. This Warranty

extends through the first installation of the fan and terminates if the fan is moved or reinstalled at a new location.

WHAT WILL BIG ASS FANS DO?

1. During the Warranty Period, Big Ass Fans will, at its option:

a. Repair or replace the affected components of any defective product;

b. Repair or replace the defective product; or

c. Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and insurance prepaid.

BIG ASS FANS WILL SHIP THE REPAIRED PRODUCT OR REPLACEMENT TO YOU AT NO CHARGE; HOWEVER, YOU ARE RESPONSIBLE FOR ALL COSTS

OF REMOVAL, REINSTALLATION, AND SHIPPING OF THE PRODUCT TO THE BIG ASS FANS SERVICE CENTER. IF A CERTIFIED ELECTRICIAN IS REQUIRED

BY LAW TO REPLACE THE PRODUCT, BIG ASS FANS WILL REIMBURSE THE COSTS INCURRED TO SHIP THE PRODUCT TO THE BIG ASS FANS SERVICE

CENTER.

The foregoing constitutes your exclusive remedy and the limit of liability for Big Ass Fans, and for any and all losses in connection with this product.

WHAT STEPS ARE REQUIRED TO OBTAIN WARRANTY SERVICE?

1. If the fan is operating, immediately turn off the fan.

2. Contact Big Ass Fans’ Technical Support Department as soon after the issue is discovered as possible by:

a. Calling 855-490-3048; or

b. Emailing retail.help@bigassfans.com; or

c. Visiting the Big Ass Fans website and submitting a technical support form.

3. Once the Technical Support Representative has received your warranty claim, a case will be processed. In order to process this case, please have the

following information available:

a. Your name, address, phone number, and installation address;

b. Product brand name, serial number, purchase price, and verification of product installation or premises possession date;

c. Detailed description of the problem you have experienced.

4. If the Technical Support Representative determines that the warranty claim is valid and that a replacement part is required, the Representative will process

BIG ASS FANS WARRANTY

The Warranty Period commences 15 days following shipment of the product, or on the date the product is installed (not to exceed 60 days after shipment is

received), whichever date is later. To obtain warranty service, you will be required to provide documentation verifying the date the product was received and

installed.

WHAT IS THE PERIOD OF COVERAGE?

PRODUCT MECHANICAL

ELECTRICAL

Big Ass Fan 4900 1 year 1 year

Big Ass Fan 2025, 3025, 3600 1 year 1 year

1. “Mechanical” is defined as mechanical components of the fan, including the gearbox, fan hub, motor frame, mounting, airfloils, and winglets.

2. “Electrical” is defined as electrical and electronic components of the fan, including the motor, motor drive, variable frequency drive, and any standard controller or accessories.

3. Products that are installed in the following applications are not eligible for extended warranty: potential exposure to rain, sleet, or snow; and open air installation with direct line of sight to a body of salt water.

4. The Warranty period for any manufacturer defects or flaws to surface finishes is limited to 1 year.

Summary of content (3 pages)

PAGE 1
BIG ASS FANS WARRANTY The Warranty Period commences 15 days following shipment of the product, or on the date the product is installed (not to exceed 60 days after shipment is received), whichever date is later. To obtain warranty service, you will be required to provide documentation verifying the date the product was received and installed. WHAT IS THE PERIOD OF COVERAGE? PRODUCT 1. 2. 3. 4.
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the claim and the replacement part will be shipped to you. Included in the shipment of the replacement part will be any shipping labels and documents needed to return the original part, including a Return Materials Authorization (RMA) number. Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15 days of the receipt of the replacement part delivery.
PAGE 3
d. Failure to use properly all installation and mounting hardware supplied or approved by Big Ass Fans; e. Any modification or alteration of, or adjustment to the fans, fan control, and/or mounting and installation hardware and/or any disassembly of the major components of the fans and fan controls for any purpose whatsoever, including any attempt to diagnose and/or repair any problem, without prior written authorization from Big Ass Fans’ Technical Support Department; f.