WIRELESS AC+ GIGABIT ROUTER AC1200 DB User Manual F9K1113v4 8820-01755 Rev.
TABLE OF CONTENTS Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GETTING STARTED What’s in the Box Initial Setup AC1200 DB Wireless AC+ Router Where to Place Your Router Ethernet cable (attached to router) For the best results, place the Router next to your modem in an open location, away from large metal objects and magnets such as those found in speakers. Raising the Router above floor level can improve the strength of your wireless signal.
GETTING STARTED How to Set It Up Connect Your AC1200 DB Router Turn off your modem by disconnecting its power supply. Some modems have a battery backup; this will need to be disconnected at this time as well. Connect your Router to your modem using the cable (already attached). Power up your modem by plugging in its power supply. If your modem has a battery backup, it can be reconnected at this time; you may need to hold the reset button for 10 seconds.
GETTING STARTED Connect to Your Router Retrieve the network ID card from the foot of your new Belkin Router. Can’t find the card? The default network name and password are also printed on the foot of the Router. When requested, please enter the password (security key) provided on the card. Use your computer, tablet, or smartphone to connect to the wireless network shown on the network ID card. When your device has connected to the Router, use a browser to visit http://router/.
GETTING STARTED If the page does not load, then try visiting http://192.168.2.1 to see the router homepage. Click the “Detect my connection” button in green. (If you would rather set up the Router manually, click the “set it up manually” link and proceed to page 10.) After several moments, your Router should automatically detect your Internet connection and restart. This can take anywhere from 30 seconds to 3 minutes depending on your connection type.
GETTING STARTED Once your Router is online, it will determine if there is a firmware update available and offer to install it. Please allow up to 5 minutes for the firmware to update. If there are no updates available, then setup will proceed.
GETTING STARTED At the next screen you will be invited to change your network name and password. Re-using your previous network name (SSID) and password makes connecting your existing devices to the new router much easier. If you decide to change these settings, then enter the new values and click “Save and Continue.” (Note: The password must be at least 8 characters long.) If you changed your network name and password, make note of it on the service card located on the foot of the Router.
GETTING STARTED Please take this opportunity to register your Router. This will help technical support if there is a problem with your Router. Simply complete each of the required fields and click “Complete Registration.” If you don’t want to register right now, click “Register Later” to proceed.
GETTING STARTED At the next screen you can download optional software that was bundled with your Router. This screen shows you optional software that is available for your Router, such as the USB software to allow you to print through the Router’s USB port. If you wish to download and install any of these software programs, simply click on the button appropriate for your device.
GETTING STARTED Using the WPS Button 1. Start WPS Push Button Connection (WPS PBC) on your computer or other Wi-Fi device that you would like to connect wirelessly to your Router. Often there will be a button for this purpose in software that came with the device, or a physical “WPS,” “PBC,” or “Security” button on the device itself. 2. Within two minutes, press the WPS button on your Router and hold for two seconds.
GETTING STARTED Manually Set Up Your Internet Connection Use a browser to visit http://router/. You can also try visiting http://192.168.2.1/. The Router’s Welcome page should appear. Click the “Set it up manually” link. Please select the type of connection your ISP provides. Refer to page 16 for a description of the connection types. If the selected connection type requires additional information (such as an ISP username and password), the system will ask you for it.
GETTING STARTED Click “Great, what’s next?” If you decide to change these settings, then enter the new values and click “Save and Continue.” (Note: The password must be at least 8 characters long.) If you changed your network name and password, make note of it on the service card located on the foot of the Router. You will then have to connect to the new network. Please refer to page 20 to do this.
GETTING STARTED Please take this opportunity to register your Router. This will help technical support if there is a problem with your Router. Simply complete each of the required fields and click “Complete Registration.” If you don’t want to register right now, click “Register Later” to proceed. At the next screen you can download optional software that was bundled with your Router.
GETTING STARTED This screen shows you optional software that is available for your Router, such as the USB software to allow you to print through the Router’s USB port. If you wish to download and install any of these software programs, simply click on the button appropriate for your device. When finished installing optional software, click “Thanks, take me to the dashboard.
GETTING STARTED Congratulations! You are now at your Router’s dashboard. Your Router is now set up and ready to use. The status of your Internet connection is shown in the upper left corner of the Router’s homepage. If it does not say “Online,” troubleshooting information will be displayed.
GETTING STARTED Manually Configuring Your Router’s Internet from the Dashboard To set up your ISP connection manually, select “ISP Connection Type” from the list under the header “WAN Settings.
GETTING STARTED Dynamic Connection Cable and fiber customers generally require a dynamic connection. Some DSL customers require a PPPoE connection. Let’s try dynamic first. Select “Dynamic” from the menu that appears and press “Next.
GETTING STARTED A host name is generally not required. Hit “Save.” The Router will restart. If after a few minutes your Internet Status says “Online,” you’re done! You can surf the Internet. If these steps do not work, try restarting your modem and repeating the process. If not, we’ll try a PPPoE connection next.
GETTING STARTED PPPoE Connection Some DSL customers require a PPPoE connection. Select PPPoE this time and press “Next.
GETTING STARTED Enter the username and password supplied by your Internet provider and click “Save.” Ignore the other fields unless required by your ISP. The Router will restart. If after a few minutes your Internet Status says “Connected,” you’re done! You can surf the Internet. If these steps do not work, try restarting your modem and repeating the process.
GETTING STARTED Connect Your Wireless Devices Android™ (phones and tablets) iOS 1. Open the Settings app and select Wireless and Network. (iPhone, iPad, and iPod touch) 2. From there, select Wi-Fi to see the list of available networks. 1. Open the Settings app and select the Wi-Fi menu item. 3. Select your wireless network from the list. If asked to do so, enter your network password. 2. Select your wireless network from the list that appears there. If asked to do so, enter the network password.
GETTING STARTED Windows® 7 Your computer provides a menu of available wireless networks at the right end of the task bar. 1. Left-click on the icon that looks like signal strength bars. 2. Select your wireless network from the list. If asked, enter your network password (network key). Windows Vista ® and Windows XP Your device provides a menu of available wireless networks at the right end of the task bar. 1.
ADDITIONAL CAPABILITIES Optional Software Belkin Wi-Fi App For easy access to your Router’s dashboard, download the Belkin Wi-Fi app from Google play or the App Store.
ADDITIONAL CAPABILITIES Guest Access You can allow guests to use your Internet connection without joining your personal network. The network name and password for the guest network is located on the network information card found under the foot of your Router. A person using your guest network will be able to join without a password, but will be shown a login page when they attempt to surf the Web. They will need to enter the guest password into this page to continue.
ADDITIONAL CAPABILITIES There are four different filtering options: 1. Block malicious, adult, and other non-family-friendly sites 2. Block malicious and adult sites 3. Block malicious sites 4. No filters If you think a site should be added to the filtering list, submit a request at safeweb.norton.com. Content filtering may not work as intended if: 1. You are connecting through a VPN router. 2. You are routing traffic through a proxy server. 3.
GETTING TO KNOW YOUR ROUTER Front Panel B) W i-Fi Protected Setup (WPS) Light and Button A The WPS button on the front of your Router can be used to help establish a secure connection between your Router and other WPS-enabled Wi-Fi devices such as computers. To use WPS, refer to page 9. B The small light near the WPS button shows what is happening while you are using WPS to establish a connection. Off: Idle Blinking Blue: The Router is listening for a WPSenabled computer or other device.
GETTING TO KNOW YOUR ROUTER Back Panel A B A) Modem (WAN) Connector C) USB Port D) Reset Button Connect your modem to this port using an Ethernet cable. USB printers, disks, and other USB devices plugged into this port will be shared on your network. Each USB port has a light that indicates its status. B) Wired (LAN) Connectors Off: No USB device is connected or the attached USB device is not in use. This button is used to restart your Router in rare cases when it functions incorrectly.
TECHNICAL DETAILS Technical Features Universal Plug-and-Play (UPnP) Compatibility UPnP offers seamless operation of voice and video messaging, games, and other applications that are UPnP-compliant. Integrated 802.11ac Wireless Access Point Utilizing Dual-Band Network technology, your Router creates two separate networks (one at 2.4GHz band and the other at 5GHz band), allowing increased bandwidth to all your connected wireless devices and computers.
TECHNICAL DETAILS System Requirements Setup Router A computer running Internet Explorer ® 8 or higher, Firefox ®, Google Chrome™, or Safari ® Minimum 1GHz processor and 512MB RAM Broadband Internet connection such as a cable or DSL modem with RJ45 (Ethernet) connection Or a smart device running iOS or Android operating systems At least one computer with an installed network interface adapter TCP/IP networking protocol installed on each computer RJ45 Ethernet networking cable USB Print and Storage Ma
USING YOUR ROUTER Auto Update on Your Belkin Router The Router will automatically check for a newer version of firmware every time you log into the dashboard and alert you with a message at the top of the screen if there is an update available. You can choose to download the new version or ignore it. You will see a series of prompts warning you that the firmware is about to be updated. Please do not disconnect the power from the Router at this time as it could cause the system to fail.
USING YOUR ROUTER Updating the Router’s Firmware via the Web Interface The following steps show you how to update your Router’s firmware using its web interface. You do not need to be connected to the Internet as this interface is built into the Router itself. Setup steps: 1. Locate and download the firmware file from the Belkin support site. (Type your part number into the search box in the top right corner and look for “Firmware” in the title.) 2.
USING YOUR ROUTER 6. Click on “Firmware Update” toward the bottom. 7. Click the “Choose File” button toward the middle of the screen to search for the file you saved previously. Note: T he firmware version in the image above is depicted as an example. Your file name will vary depending on your model and version.
USING YOUR ROUTER 8. Select the firmware file by left-clicking on it and then click the “Open” button in the lower-right corner of the window. This will take you back into the Router’s interface. 9. Click the “Update” button. 10. A prompt asking, “Are you sure you want to continue with upgrading?” will appear. Click “OK”. 11. A second prompt will open telling you the Router will not respond during the upgrade and warning you not to remove the power supply from the Router. Click “OK” once more.
USING YOUR ROUTER Resetting the Router Restoring Your Router to Factory Defaults Press and hold the “Reset” button for at least 5 seconds, and then release it. The lights on the Router will momentarily flash. The “Router” light will begin to blink. When the “Router” light becomes solid again, the restore is complete. Reset Button – Red The “Reset” button is used in rare cases when the Router may function improperly.
USING YOUR ROUTER Restoring the Router to Default Settings Using the Web Interface Symptoms You need to restore the factory defaults using the web interface. This may be because the Router is not performing as expected or you wish to remove all previously configured settings. Setup steps 1. Open a web browser on the computer. 3. Click on “Restore Factory Defaults” in the left-hand column under the “Utilities” heading. 2. In the address bar of the web browser, type “http://router” or “http://192.168.2.1”.
USING YOUR ROUTER 4. Click on the “Restore Defaults” button. 5. A warning box will open that says, “Warning: All your settings will be lost. Are you sure you want to do this?” Click “OK”. 6. The Router will begin the restoring process. Once the restore is complete, the Router will reboot. Note: This may take several minutes. Your Router has successfully been restored to its factory settings.
TROUBLESHOOTING, SUPPORT, AND WARRANTY Troubleshooting My wireless network performance is slow, inconsistent, suffers from weak signal, or I’m having difficulty maintaining a VPN connection. I can’t connect to the Internet wirelessly. Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases.
TROUBLESHOOTING, SUPPORT, AND WARRANTY Limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property in Windows, go to the Windows Control Panel, open “Network Connections”, and double-click on your wireless card’s connection.
TROUBLESHOOTING, SUPPORT, AND WARRANTY 5. Click “Save” to finish. Your wireless connection is now encrypted. Each computer using your wireless network will need to use the new key. Does the Router support Wireless Protected Access (WPA) security? The Router ships with WPA/WPA2 security turned on. Windows XP and some older network hardware may require a software update to support WPA/WPA2.
TROUBLESHOOTING, SUPPORT, AND WARRANTY I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my Router. A disk I plugged into the USB port is not showing up on my computer. 1. Log in to your Router. Visit “http://router/” or “http://192.168.2.1” with your web browser. Click “Security” under the WiFi heading. You should now be on the Security page. 1. Try unplugging and re-plugging the disk. Please check that the USB connector is firmly plugged into the Router. 2.
TROUBLESHOOTING, SUPPORT, AND WARRANTY A printer I plugged into the USB port is not showing up on my computer. A different sort of USB device that I plugged into the USB port is not showing up on my computer. 1. Try unplugging and re-plugging the printer. Please check that the USB connector is firmly plugged into the Router. Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center. 2.
TROUBLESHOOTING, SUPPORT, AND WARRANTY Technical Support US http://www.belkin.com/support UK http://www.belkin.com/uk/support Australia http://www.belkin.com/au/support New Zealand http://www.belkin.com/au/support Singapore 1800 622 1130 Europe http://www.belkin.
TROUBLESHOOTING, SUPPORT, AND WARRANTY Belkin International, Inc., Limited 2-Year Product Warranty What is not covered by this warranty? All above warranties are null and void if the Belkin product is not provided to Belkin for inspection upon Belkin’s request at the sole expense of the purchaser, or if Belkin determines that the Belkin product has been improperly installed, altered in any way, or tampered with.
TROUBLESHOOTING, SUPPORT, AND WARRANTY How to get service. To get service for your Belkin product you must take the following steps: 2. Your Belkin Customer Service Representative will then instruct you on how to forward your receipt and Belkin product and how to proceed with your claim. 1. Contact Belkin International, Inc., at 12045 Waterfront Drive, Los Angeles, CA 90094, Attn: Customer Service, or call (800)-223-5546, within 15 days of the Occurrence.
TROUBLESHOOTING, SUPPORT, AND WARRANTY How state law relates to the warranty. THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY.
REGULATORY INFORMATION FCC Statement Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. DECLARATION OF CONFORMITY WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILITY We, Belkin International, Inc.
REGULATORY INFORMATION IMPORTANT NOTE: Modifications Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instructions as documented in this manual.
REGULATORY INFORMATION IMPORTANT NOTICE: IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 23cm between the radiator and your body. Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
REGULATORY INFORMATION Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peutfonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pourl’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectriqueà l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que lapuissance isotrope rayonnée équivalente (p.i.r.e.
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