User manual

20
TROUBLESHOOTING
SECTIONSTable of Contents 1 2 3 4 5 6 7 87
Advanced Secure 8-Port and 16-Port DVI-I KVM
Mouse
The computer does not detect my mouse, or my mouse does not
work when I switch computers or reboot.
• Check that the mouse you are using is connected properly to
the Switch.
• Check that the USB cable between the Switch and the computer
is completely connected.
• Check that computer USB and video cables are not crossed (i.e.,
computer #1 video connected to KVM port #1 while USB cable is
connected to KVM port #2).
• Try connecting to a different USB port on the computer.
• Make sure the mouse works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be necessary when trying this.
• Make sure you are not using a wireless mouse or a mouse with an
integrated USB hub or other USB-integrated devices. These are
not supported by the Switch due to security policy.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different mouse.
For extending USB, use only active USB extenders (over CAT5 cable).
CAC Related Faults
The CAC reader is not functioning.
• Check to see if the LED is illuminated for the CAC reader.
• Confirm that the CAC reader switch on the KVM is properly set to
the ON position.
• Try using the CAC reader on a different KVM channel.
• Try a different CAC reader.
Important Security Note:
If you are aware of potential security vulnerability while installing or
operating this product, we encourage you to contact us immediately
at the following email address: [e-mail]
The [e-mail] email address is not intended to
reach technical support on Belkin products or services. Any support
inquiries should be directed to [e-mail].