User's Manual Part 1

THE READALL INTERROGATOR User Guide
Revised January 2001
Page 61 of 62
WHAT IF THINGS GO WRONG
In the unlikely event that you experience difficulty using the ReadAll, we’d like you to
take some steps to help us return your ReadAll to proper operation. This section gives
you guidelines on how to respond to the times when the ReadAll reports a problem.
Questions
If the ReadAll displays something out of the ordinary, there is no need to panic. If you
see information on the screen that you do not understand, please record the information
that you see and call the Badger Meter Technical Support telephone number: 1-800-456-
5023. The technical support specialist will help you gather any additional information,
and will assist you in restarting the ReadAll. Your telephone call will alert the software
engineers to your problem, who will investigate to find the cause of the problem.
It is also very helpful for you to record the situation that led to the strange behavior.
Record the steps you took, and the entries you made, that brought about the display. This
information will be very valuable in the investigation, and will help find the solution
more quickly.
When You Call the Technical Support Hotline
When you call the 800 technical support number, a support specialist will answer.
Explain the situation, and go over the information you recorded. This is where your
notes on the display or the behavior and the steps you took will be very valuable. If
possible, give this information to the support specialist:
• The ReadAll screen that was active
• The steps being performed at the time
• Any entries that were made on the screen
• Any error message displayed, including any error code or explanation that is
shown
• The current state of the ReadAll
Your support specialist may ask you to fax notes or other information to Badger Meter to
assist in the resolution of the problem.
What To Report To Technical Support
It is important that you report all occurrences of errors to the Technical Support Hotline.
It allows Badger Meter to improve its products and improve your system at the same
time. In some cases, the problem may have already been solved, and the Specialist can
send you a software upgrade to correct the problem. In other cases, the Specialist can
direct you to perform a function in a certain way so that the error does not occur.
In some cases, the Specialist will direct you to perform some steps if the problem
happens again. This is very valuable information that will speed the investigation of the