User's Manual

TROUBLESHOOTING
Use the guidelines in this section if you encounter the situations described below during normal ORS operations.
COM Port Errors
The correct communication (COM) port for the transceiver and/or receiver(s) should be verified prior to reading meters for the
first time. For more information, refer to "Communications Tab" on page 44.
Starting the Software
• To ensure the software recognizes the attached device(s), always power on the laptop and switch on the mobile
transceiver (and/or receiver) before you start the ORS software.
• If you reboot the laptop, switch off the mobile transceiver (or receiver) and then reboot the laptop. After the laptop
reboots, switch on the mobile transceiver or receiver before you start the ORS software.
Route File Questions
The meter reading route file is created by the reading data management software operator. If the route files are not found in
the selected folder or drive, or if the route file appears to be missing accounts, follow these steps.
1. Verify and correct the data in the ReadCenter Analytics or Analytics Mobile reading data management software (i.e.,
conrm correct account group settings) and/or the billing system.
Corrections to the account and/or services information (i.e., address, meter or endpoint serial number) should be
made in the Utility billing system and a new billing interface le created. Refer to the reading data management
installation and operation manual for more information.
2. Create a new load le with the changes.
3. Attempt to load and read the route again.
4. If you experience further problems reading the route, contact Badger Meter Technical Support.
For all other situations, please contact Technical Support. See "Technical Support" on page 71 for details.
TROUBLESHOOTING
Page 70 August 2014ORION® Meter Reading System (ORS)