User's Manual

14
Troubleshooting
Use the following table to correct some minor problems that may occur.
Problem Action
Printer does not
connect to a network
(peer to peer or
infrastructure mode) or
display <T>.
Make sure the printer’s radio harness is still
connected to the printer’s serial port. After a
drop, the cable may become disconnected.
Verify the settings for Infrastructure or
Ad Hoc mode (ESS ID, WEP, etc.).
The printer is not
configured.
Make sure the correct cable is connected. To
configure the printer’s radio, use a DB9
female to DB9 female (all lines wired straight
through) cable. After configuring the printer’s
radio, connect the printer’s radio harness to the
printer’s serial port.
To configure the printer using the serial port,
use a null modem cable (part number 12029314
or 12029315).
The printer does not
communicate with your
network.
Make sure your network settings for :
♦ ESS ID
♦ Protocol
♦ Ad Hoc or Infrastructure mode
♦ WEP options for keys and encryption
♦ Long RF preamble
♦ IP Address, Gateway, and Subnet Mask
match the printer’s radio configuration.
If your network’s protocol is set for LPR, make
sure you specify LPD protocol, not TCP.
For additional troubleshooting, disconnect the printer’s radio harness and
use the printer’s RS232 port for diagnostic purposes. Your System
Administrator can use the printer’s Diagnostics Menu. Call Technical
Support for more information.