Administrator's Guide

Conference
Issue 5 October 2002 1647555-233-506
Conference
The Conference button allows multiappearance telephone users to make up to six
party conference calls without attendant assistance. This button also allows
single-line telephone users to make up to three party conference calls without
attendant assistance.
Considerations
■ A single-line telephone can have up to 6 parties on a conference call, if
each conferee adds another conferee. For example, one user can add a
party, who then adds a third party, and so on.
■ If you do not allow trunk-to-trunk connections and a telephone releases
from a conference call (where all of the other parties were connected to the
conference via trunks), then all parties are disconnected.
■ If an analog single-line set has Call Wait active and creates a conference
call, Call Wait is rendered inactive as long as the single-line set is on the
call. For example, caller A on an analog set talks to caller B, flashes to talk
to caller C, and flashes to conference B and C. Then, if caller D calls caller
A, Call Wait is denied.
■ Users of Digital Communications Protocol (DCP), Hybrid, and wireless
phones can conference a call on hold. If there is only one call on hold, no
active call appearances, and an available call appearance for the
conference, a user can initiate the conference process without taking the
call out of hold. When the Conference button is pressed, Avaya
MultiVantage assumes the conference is for the call on hold, and the
conference feature works as usual.
If there is more than one call on hold, the user must make a call active in
order to include it in a conference. If the user presses the Conference button
with two or more calls on hold, Avaya MultiVantage will ignore the
conference attempt since it will not know which call the user wants to
conference. If there are calls on hold and an active call, pressing the
Conference button will start the conference process for the active call.
■ You can allow users to abort a conference operation that is in progress by
hanging up the phone. You set this parameter with the Abort Conference on
Hang-Up field on the Feature-Related System Parameters screen. When a
user hangs up the phone while trying to conference a call, the existing call
is placed on hold, and the conference operation is aborted.