Administrator's Guide

Call forwarding
Issue 5 October 2002 1619555-233-506
■ Intraflow
Call forwarding can be used to unconditionally redirect ACD calls from a
split to another destination on the same switch.
■ Leave Word Calling (LWC)
LWC cannot be activated toward a phone that has Call Forwarding
activated. If LWC was activated before the called phone user activated Call
Forwarding, the callback call attempt is redirected to the forwarded-to
party.
■ Multifrequency Compelled (MFC) Signaling
This feature shares call classification resources with the Coverage of Calls
Redirected Off-Net feature.
■ Personal Central Office Line (PCOL)
PCOL calls cannot be forwarded.
■ QSIG
If a call is forwarded over an ISDN-PRI trunk administered with
supplementary service protocol “b” (QSIG), then additional call
information may be displayed.
■ Send All Calls
If an extension has both Send All Calls and Call Forwarding All Calls
activated, calls to that extension that can immediately be redirected to
coverage are redirected. However, other calls, such as Priority Calls, are
forwarded to the designated extension.
Activation of Send All Calls at the forwarded-to extension does not affect
calls forwarded to that extension.
■ Temporary Bridged Appearance
The system maintains a Temporary Bridged Appearance for on-net calls
after the call is answered or until the caller hangs up. However, for calls
forwarded off-net, the system cannot maintain a Temporary Bridged
Appearance. Once the call is redirected to the principal’s coverage path, the
trunk to the off-net, forwarded-to, number is released.
■ Traffic Reports Removed
The list measurement tone-receiver
traffic reports provide port usage for
this feature.
■ Transfer
The switch blocks a user from transferring a call which has routed off net to
another party while the call is undergoing call classification. If any party on
a call that has routed off net is on hold (due to the initiation of a transfer),
the call routes off net without undergoing call classification. This occurs
even when the Coverage of Calls Redirected Off-Net field is
y.