4620/4620SW/4621SW IP Telephone Release 2.2 User Guide 555-233-781 Issue 2.
Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
Part 68: Answer-Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when: • answered by the called station, • answered by the attendant, or • routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 What’s New in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 How to Use This Document . . . . . . . . . . . . . . .
Contents Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Call Handling Features . . . . . . . . . . . . . . . . . . . . . . Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing from the Speaker to the handset or headset .
Contents Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 49 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating the Home Page and Other Standard-Size Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Entering Text on Web Pages . . . . .
Contents Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 74 Selecting an Alternate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 77 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Headsets for 4600 Series IP Telephones . . . . . . . . . .
About This Guide Overview This guide covers how to use your new 4620/4620SW/4621SW IP Telephone. The 4620/ 4620SW/4621SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.
About This Guide What’s New in This Document Release 2.2 introduces the addition of the 4621SW IP Telephone. The 4621SW has almost the same appearance, user interface, and functionality as the 4620/4621SW IP Telephones, but includes a backlit display. Also with Release 2.2, the 4620SW and 4621SW support Hebrew as part of their language configuration options. How to Use This Document This guide is organized to help you find topics in a logical manner.
Document Organization Document Organization This guide contains the following chapters: Chapter 1: Introducing Your 4620/4620SW/4621SW IP Telephone Describes each element on the face of the telephone. Also covers telephone navigation, applications and features.
About This Guide Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or sub-section in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indicates a reference to an external document or a specific chapter/section of an external document.
Chapter 1: Introducing Your 4620/4620SW/4621SW IP Telephone Introduction This chapter introduces you to the layout of the 4620/4620SW/4621SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4620/4620SW/4621SW application, and provides basic instructions for navigating display screens. Note: Note: Note: The 4620 and 4620SW SW IP Telephones have the exact same appearance, user interface, and functionality.
Introducing Your 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time.
The 4620/4620SW/4621SW IP Telephone Figure 1: 4620/4620SW/4621SW IP Telephone 1 2 3 3 4 4 5 7 6 8 16 9 17 10 18 11 19 12 13 20 14 21 15 22 Issue 2.
Introducing Your 4620/4620SW/4621SW IP Telephone Table 1: 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions Callout Number Button/Feature Name Button/Feature Description 1 Message Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display The display screen is 4 inches by 2.9 inches. Information displayed varies according to the application/function currently active.
The 4620/4620SW/4621SW IP Telephone Table 1: 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions (continued) Callout Number Button/Feature Name Button/Feature Description 11 Headset With a headset connected, changes audio control from the handset or Speaker to the headset. 12 Mute LED Indicator Lights steadily when the handset, headset or Speaker is muted. 13 Mute Turns off the active Speaker, handset, or headset microphone, to prevent the other person from hearing you.
Introducing Your 4620/4620SW/4621SW IP Telephone About the Feature Key Expansion Unit (EU24/EU24BL) The Feature Key Expansion Unit is an optional device that can be connected to your 4620 IP Telephone. The EU24 and EU24BL contain 24 buttons onto which your System Administrator sets up additional IP telephone features and/or call appearances (incoming and outgoing lines). The EU24BL is essentially the same as an EU24, except with a backlit display.
Navigating Application Screens selection. When you enter text on a screen (for example, a Speed Dial button label), several Line/Feature buttons provide editing features like backspacing or hyphenation. Here is an example of the difference between a Line/Feature button’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call appearance) button and dial your party.
Introducing Your 4620/4620SW/4621SW IP Telephone Four softkeys ( ) appear directly below the display area. They allow you to access the other 4620 applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen. 4620/4620SW/4621SW IP Telephone Applications Your 4620 IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web).
4620/4620SW/4621SW IP Telephone Applications Call Log Application The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log or to add a log entry’s name and phone number to a Speed Dial button. In addition, you can disable the Call Log for privacy purposes by setting the Call Log Disable option, as described in Chapter 6: 4620/4620SW/4621SW IP Telephone Options.
Introducing Your 4620/4620SW/4621SW IP Telephone Additional 4620/4620SW/4621SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4620/4620SW/4621SW IP Telephone. Depending on how the pushed material is administered, it may override what is otherwise presented by the telephone. In general, the pushed content is also accompanied by one or more notification tones.
Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620/4620SW/4621SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, a call appearance, by default, takes up the entire display width, while administered Feature buttons take up half the display width.
Using Your 4620/4620SW/4621SW IP Telephone Note: You can set an option for whether the Phone screen displays when you make an outgoing call, or whether the current screen remains displayed. See Application Options in Chapter 6: 4620/4620SW/4621SW IP Telephone Options for details. Note: Manual Dialing Dial a call manually by picking up the handset, activating your headset, or pressing the Speaker button. 1. Pick up the handset, activate your headset, or press the Speaker button and dial.
Making Calls through - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. As of Release 1.8, the 4620 IP Telephone can, if appropriately administered, automatically dial those “extra” digits for you. So with one touch, the telephone automatically dials 91-732-555-1234. Your telephone administrator has information on setting up this Enhanced Dialing capability.
Using Your 4620/4620SW/4621SW IP Telephone Dialing a party using a Speed Dial button Automatic dialing of pre-stored numbers is the most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to call by pressing that button. For information on setting up Speed Dial buttons, see Chapter 3: Using the Speed Dial Application.
Making Calls Calling a party from the Call Log Your 4620 IP Telephone maintains a log of up to 90 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 30 calls. 1. To call a party listed in the Call Log, press the Log softkey at the bottom of the display area. The first six missed calls display, one name/number per button, and the prompt “Select entry for details” appears at the top of the display area. 2.
Using Your 4620/4620SW/4621SW IP Telephone Calling a party from the Web Access application Your 4620’s optional Web Access application can automatically dial Web links designated by the Web page author as phone numbers. To call a party using a Web link, just select that link.
Call Handling Features Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. Adding another party to a call 1. Dial the first party, then press the Conference ( ) button. The line’s display area changes to white text with a dark gray background. The current call is placed on hold, the Soft Hold ( ) icon displays, and you hear a dial tone. 2. Dial the number of the next party and wait for an answer. 3.
Using Your 4620/4620SW/4621SW IP Telephone Retrieving the held call Press the Line/Feature button on which the call is being held, or press the Hold ( button. ) The call is now active. Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. You generally use this feature in conjunction with the Speaker, but you can hold an off-line conversation at any time during a call. Preventing the other person on the line from hearing you 1.
Call Handling Features Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable. Changing from the handset or headset to the Speaker Press the Speaker ( deactivated). ) button, then hang up the handset (the headset is automatically The indicator next to the Speaker button lights and voice control is handled by the Speaker.
Using Your 4620/4620SW/4621SW IP Telephone 3. If you do not want to announce the call, press the Transfer ( ) button again and proceed to Step 6. If you wish to wait for an answer and announce the call, see Step 4. The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete. 4. Remain on the line and announce the call. If the line is busy or if no one answers, return to the call by pressing the Line/Feature button on which the call is being held.
Logging Off the Phone Reinstating the Phone After a Logoff To reinstate the phone after a logoff: 1. Using the dial pad, enter your Extension number, then press Pound (#). The display prompts for entry of your password. 2. Using the dial pad, enter your Password, then press the # key. The 4620 is now ready for use. Forcing a Login to the Phone If you try to log your phone in, and “Extension in Use” displays, another person is already using the extension you entered.
Using Your 4620/4620SW/4621SW IP Telephone 34 4620/4620SW/4621SW IP Telephone Release 2.
Chapter 3: Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 108 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions.
Using the Speed Dial Application Note: You can enter text while on a call, but you automatically exit text entry mode if you go off-hook (either by the headset/handset or by a fixed button like Transfer). You also exit text entry mode if you cause another screen to display (for example, by pressing Save or Cancel, or pressing the button). Note: Editing During or After Entry Editing commands display below the Number field, next to certain Line/Feature buttons.
Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Tom Brown, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 8 (T) 666 (o) (Right Arrow softkey to move the cursor one space to the right) 6 (m) 22 (b) 777 (r) 666 (o) 9 (w) 66 (n) After entering this sequence, the display shows: Tombrown. By incorporating the editing Line/ Feature buttons during entry, you format the entry as: Tom Brown.
Using the Speed Dial Application Adding a Speed Dial Button To add a Speed Dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays. Note: Note: Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons. If this is the case, you will not be shown softkeys labeled Add, Edit, or Delete, and you cannot perform any of those actions. 2. Press the Add softkey.
Updating Speed Dial Button Label Information 8. To add another Speed Dial button, repeat this procedure from Step 2. 9. To exit the Speed Dial application, press the Phone/Exit ( Note: ) button. Note: You can position an entry at the beginning of the list, out of alphabetical order, by placing a space, asterisk, etc. as the first character of the name. For example, “*Bruce” will be placed before “Aaron” on the list.
Using the Speed Dial Application 6. To change the name, press the Line/Feature button to the left of the Name field. Then use the Left Arrow softkey and/or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove the character(s) and re-enter the character(s). The Name field allows up to 10 characters (12 with Release 1.8 and 13 with Release 2.0 and later). 7.
Deleting a Speed Dial Button Label 5. Visually verify that you want to delete the Name and Number displayed, then choose one of the following options: If you want to Then Cancel the deletion without removing this Speed Dial button Press Cancel. No deletion occurs. The Speed Dial Main screen displays. Complete removing this Speed Dial button Press Delete. The label is removed. The remaining Speed Dial buttons are re-sorted by Name and the Speed Dial Main screen displays. Issue 2.
Using the Speed Dial Application 42 4620/4620SW/4621SW IP Telephone Release 2.
Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4620 IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information on calling a party listed in any Call Log, see Making Calls in Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone of this guide.
Using the Call Log Application Each Call Log can contain a maximum of 30 entries. When a log contains more than six entries, Page Right and Page Left buttons help you scroll through the log six entries at a time. Calls are listed in order from top to bottom, the most recent call first. Viewing a Call Log To view a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first six unanswered calls.
Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log, proceed to Step 3.
Using the Call Log Application Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the entry to be deleted is shown, proceed to Step 3.
Disabling the Call Log Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3. To clear the Outgoing Calls Log, press the Outgo softkey to display that Call Log, then proceed to Step 3. 3. Press the Delete All softkey.
Using the Call Log Application 48 4620/4620SW/4621SW IP Telephone Release 2.
Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4620 IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can optionally design a Home page on which your Web options reside or use an Avaya-provided Home page for this purpose.
Using the Web Access Application Web Access Authentication Depending on how your Web Access application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Administrator for assistance. 1. If the Web Authentication input screen displays after selecting the Web softkey, use the dialpad to enter your User ID or Name.
Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the home page and other standard-size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The Home page displays. 2. If a line is not selected (highlighted), first press the button or the (Line/Feature buttons 8 or 11) to bring the line “in focus.” button 3.
Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URL), or other identifying information. A set of square brackets, each separated by three blank spaces identifies a page’s text entry areas. 1. To enter data, first press the Line/Feature button to the left of the line on which you want to enter text. Four new softkeys display: Done, Bksp, and Space, with the fourth softkey labeled “alpha” by default.
Entering Text on Web Pages If you want to Then (continued) Change the case of an alphabetic character to/from lower (the default) to upper case Press the Mode softkey until ALPHA (upper case) or alpha (lower case) displays, as appropriate. Then use the dialpad to select the characters you want to appear in that case. Mode alpha displays all characters entered in lower case, and is the default mode. Mode ALPHA displays characters in upper case. Pressing the softkey “toggles” from one mode to the next.
Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4620 IP Telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site’s author. 1. Press the AddToSD softkey. The Speed Dial Editing screen displays, to allow you to change the name or number.
Chapter 6: 4620/4620SW/4621SW IP Telephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/answering ● Personalizing the ringing pattern ● Determining how you want the Redial feature to work (redial the last number called or select from a list of the last six calls) ● Displaying the Call Timer ● Changing the rate at which messages display ● Changing the display area’s contrast ● Logging off ● Backing up an
4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus To access the Options main menu: 1. To access the Options application, press the Options button ( below the softkeys. ) to the right of and The first of two Options Main screens displays. 2. Use the standard paging indicators to move between the two Options Main screens.
Application Options 4. To change the current setting, press the corresponding Line/Feature button. The option setting may either “toggle,” present a screen for you to specify a setting, or ask you to choose from a list of alternatives. 5. After changing an option, use the appropriate softkey to continue. 6. To exit the Options application, press any of the softkeys labeled for other 4620/4620SW/ 4621SW applications (SpDial, Log, and Web). To return to the Phone application, press the Phone/Exit ( ) button.
4620/4620SW/4621SW IP Telephone Options Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes, the Phone screen appears in the display area when you answer a call, regardless of the screen with which you are working. You lose any unsaved work in progress (for example, labeling a Speed Dial button) when the Phone screen displays. The only exception is the Web Access application, which “remembers” the current Web page.
Application Options Setting the Display Call Timers? Option Your 4620/4620SW/4621SW IP Telephone can display two types of Call Timers. The Call Timer displays in the top display area and provides the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold Timer displays in the applicable call appearance area, showing the elapsed time a call is on hold.
4620/4620SW/4621SW IP Telephone Options Setting the Call Appearance Width When the Call Appearance Width is set to Full (the default), each line on which a call appears extends the full width of the display. Messages show in the call appearance display area. When this option is set to Half, the call appearance area is limited to half of the display area. Call-related messages appear on the top display line. 1. To change this option, press the corresponding Line/Feature button.
Personal Ringing Options Call Log Enabled (active) is the default. For privacy purposes, you can change the status to Disabled, to stop call logging and delete any calls currently logged. 1. To change this option, press the corresponding Line/Feature button. 2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey. (To restore the previous setting without making a change, press the Cancel softkey.
4620/4620SW/4621SW IP Telephone Options Status Screen Viewing Options Four views of telephone and system information are available. A user generally does not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen. Note: Status screen data can be viewed, but cannot be changed. Note: 1. Select View IP Settings from the Options Main screen (accessed by pressing the phone’s Option button).
Changing the Display Contrast Viewing Interface Status Your phone interacts with several system hardware devices and system software. This screen provides information about three of the main interfaces. Viewing Miscellaneous Status Three miscellaneous status screens provide additional information about your telephone and its connections, such as the model, serial number, and MAC address.
4620/4620SW/4621SW IP Telephone Options 4. Save the contrast level you set by pressing the Save softkey, or, to restore the previous setting without changing the contrast, press the Cancel softkey. The first Options Main screen displays. Viewing the Network Audio Quality In the event you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display this screen to diagnose or troubleshoot audio problems.
Backup/Restore Options 3. To proceed, select the Line/Feature button on either side of Yes. To return to the Options Main screen without logging off, select the Line/Feature button on either side of No. Selecting Yes unregisters your phone from the call server, deleting your Call Log entries and returning any options you might have changed to their default values. Selecting No displays the first Options Main screen.
4620/4620SW/4621SW IP Telephone Options To verify or change any of these options, select Backup/Restore from the second Options Main screen. Doing so displays the Backup/Restore Main screen containing all related backup/ restore options and settings. Note: On the Backup/Restore Main screen, check the Automatic Backup setting to determine if your phone is already set for automatic backups. The default setting is Disabled, meaning automatic backup will not occur unless you change the setting to Enabled.
Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature button labels, and Speed Dial button labels, names and numbers whenever you change any of these values. If this setting is Disabled, you might have to first provide additional information, such as the FTP server on which your backed up data will reside, before you can change the setting. 1.
4620/4620SW/4621SW IP Telephone Options Verifying Backup/Retrieval Status To determine whether the most recent backup and/or retrieval was successful, select FTP Status on the Backup/Restore Main screen. The FTP Status screen displays the following messages for the last backup and the last retrieval, plus an individual status for each type of data: Note: Action Status/Meaning Last Backup: Successful - Data was successfully backed up with no problems noted.
Backup/Restore Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two-step process. First you start backup file retrieval (usually following a system failure or phone replacement). Then you confirm that you want the retrieved data to replace the phone’s current data. Note: Note: Retrieving and restoring backup data takes only a few seconds, however, while in progress, no other phone activity is allowed. 1.
4620/4620SW/4621SW IP Telephone Options Note: Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons. In this case, you will be able to retrieve the backup file as normal, but any changes you may have made to that backup file’s Speed Dial button label data are ignored. Note: Setting a User ID, Password, and other FTP (File Transfer Protocol) Options Your System Administrator establishes certain parameters for each 4620/4620SW/4621SW IP Telephone in your network.
Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the Server IP Address Select the Line/Feature button next to Server IP Address. The FTP Server Address Input screen displays. The top display area prompts “Enter IP address” (if no server name is currently assigned) or “IP Address or DNS name (<17)” (if you are modifying an existing server address).
4620/4620SW/4621SW IP Telephone Options If you want to Then (continued) Add or modify your Server Password Select Password. The FTP Password Input screen displays. The top display area prompts “FTP Password (<13).” Use the dialpad and any applicable Line/Feature buttons to enter the Password (using parameters provided by your System Administrator). Select Save to save the setting and return to the FTP Settings Main screen.
Feature Button Labeling 3. Choose one of the following options: If you want to Then Re-label one or more Feature buttons Select Relabel feature buttons. The Feature Button Relabeling screen displays. Proceed to Step 4. View the default labels for your Feature buttons Select View default labels. The Default Feature Button View screen displays. Review the default labels, then select Return to re-display the Feature Button Labeling Options screen. Repeat Step 3, selecting a different option.
4620/4620SW/4621SW IP Telephone Options 6. To re-label a Feature button, use the dialpad and any applicable Line/Feature buttons, to enter the new label (13 or fewer characters). To restore the default label to the selected Feature button, select Clear to remove the label you previously defined. (See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3: Using the Speed Dial Application for information about data entry.) 7.
Selecting an Alternate Language Selecting an Alternate Language Users can change the user interface language their 4620/4620SW/4621SW IP Telephones display. The specific languages supported depend on the telephone model (4620 or 4620SW/ 4621SW) and its software.
4620/4620SW/4621SW IP Telephone Options 3. Choose one of the following options: If you want to Then Proceed to change the current language to the new language Select either Yes softkey. The active language changes to the new language you selected. The second Options Main screen re-displays. All screens now display the new user interface language. Retain the currently active language without changing the user interface display language Select either No softkey.
Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone. To see the available headsets, go to http://www.avayaheadsets.com/index.html.
Headsets and Handsets Note: Note: If your IP telephone does not have a fixed headset button, your System Administrator must administer your phone for headset operation when using the HIP Cord. Handsets for 4600 Series IP Telephones Specialized handsets are available for noisy environments, hearing-impaired users, and other special purposes. See the following table for specialized handsets, and replacement handsets for your phone.
Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the 4620’s display symbols. ● Testing your telephone to ensure that it is operating correctly. ● Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions. ● Application-specific troubleshooting.
Telephone Management and Troubleshooting Ringing (Incoming) Tones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator. 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed. Half Ring (ring-ping) --- A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active.
Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Displayed Idle. Indicates the line is available. Active. Indicates the line is in use. On Hold.
Telephone Management and Troubleshooting Testing Your Phone The Test feature allows you to verify that your telephone’s lights and display are operating properly. Testing the Telephone’s Lights and Display 1. With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display indicates the self-test has started. If the test is successful, the message “Self test Passed #=end” displays.
Basic Troubleshooting Chart Problem/Symptom Suggested Solution (continued) Speaker does not operate Ask your System Administrator if your Speaker was disabled. Phone does not ring Use the Up/Down Volume keys to set your ringer volume to a higher level. From another phone, place a call to your extension to test this suggested solution. Display shows an error/ informational message Most messages involve server/phone interaction. If you are on a call and the display suddenly shows “Discovering...
Telephone Management and Troubleshooting Problem/Symptom Suggested Solution (continued) Audio quality is poor, specifically, you hear an echo while using a handset, static, sudden silences (gaps in speech), clipped or garbled speech, etc. Various potential network problems might be causing the problem.
Troubleshooting 4620/4620SW/4621SW Applications Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked Suggested Resolution Verify the procedure and retry. Check below to troubleshoot the specific application with which you are working. Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.
Telephone Management and Troubleshooting Problem/Symptom CALL LOG APPLICATION: You cannot dial out after selecting a call log entry Suggested Resolution (continued) Check that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call. You cannot add an entry to the Speed Dial list You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Resetting and Power Cycling the IP Telephone Resetting and Power Cycling the IP Telephone Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power cycling might cause stored information such as options and settings to be lost.
Telephone Management and Troubleshooting Power Cycling the Phone Use the power cycle with your System Administrator’s approval. Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established. 2. If power-cycling does not correct the problem, your System Administrator can perform a more severe power cycle by unplugging both the phone and the Ethernet cables.
Index Index Numerical 4600 Series IP Telephones Handsets . . . . . . . . . . . . . . . . . . . . Headsets for . . . . . . . . . . . . . . . . . . 4620/4620SW/4621SW Applications, Troubleshooting 4620/4620SW/4621SW IP Telephone . . . . . . . . Additional Functionality . . . . . . . . . . . . . illustration of . . . . . . . . . . . . . . . . . . Logging Off. . . . . . . . . . . . . . . . . . . Reinstating after log off . . . . . . . . . . . . . Resetting and Power Cycling . . . . . . . . . .
Index E M Editing During or After Data Entry . . . . . Enabling/Disabling the Call Log . . . . . . Entering Characters Using the Dialpad . . Entering Data on Speed Dial Screens . . . Entering Text on Web Pages . . . . . . . Ethernet Interface, between phone and PC EU24. See Feature Key Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . 36 . . 60 . 35, 53 . . 35 . . 52 . . 74 . . 18 F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index P Page Right/Left buttons . . . . . . . . Paging indicator . . . . . . . . . . . . Password . . . . . . . . . . . . . . . PC Ethernet/Phone Interface, Changing . Personal Ringing Options . . . . . . . Phone Application . . . . . . . . . . . Phone Application, Troubleshooting the . Phone Feature buttons . . . . . . . . . Phone Screen on Answer? Option . . . Phone Screen on Calling? Option . . . . Phone/Exit button . . . . . . . . . . . Phone/PC Ethernet Interface, Changing . Placing a call on hold. .
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 60 32 16 17 Web Access Application . . . . . . . . . Calling a Party from the . . . . . . . . Troubleshooting . . . . . . . . . . . Using the . . . . . . . . . . . . . . . Web Access Authentication . . . . . . . . Web Pages Entering Characters Using the Dialpad . Entering Text on . . . . . . . . . . . Navigating . . . . . . . . . . . . . . Web Site Telephone Number, Adding a Speed Dial Button for . . . . . . . . . . . . . . . . .
