Application Note

SF; Reviewed:

SPOC 4/25/2010

Solution & Interoperability Test Lab Application Notes

2 of 8

JabraGN9120-Dig

1 Introduction

These Application Notes describe the compliance tested configuration using GN Netcom’s Jabra

GN9120 headset solution and Avaya Digital Telephones. The Avaya telephones used are the

2400 series telephones connected to Avaya Aura™ Communication Manager.

Jabra GN9120 series are wireless headsets for use in the office environment and away from your

desk. It uses the Electronic Hookswitch (EHS) adapter LINK 14201-19 attached to the Avaya

telephone to communicate with Avaya 2400 series telephones. The base connects to the headset

via DECT technology. The Jabra GN9120 model was used for the compliance test. It only

supports desk phones. The Jabra GN9120 has a headband, neckband and ear-hook wearing style.

1.1 Interoperability Compliance Testing

Avaya formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to

determine interoperability with Avaya phones. However, Avaya does not conduct the testing of

non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC

regulations, or any other tests to ensure conformity with safety, audio quality, long-term

reliability or any regulation requirements. As a result, Avaya makes no representations whether a

particular non-Avaya headset will work with Avaya telephones or with a different generation of

the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize

different handset/headset interfaces with their telephones. Therefore, any claim made by a

headset vendor that its product is compatible with Avaya telephones does not equate to a

guarantee that the headset will provide adequate safety protection or audio quality.

The interoperability compliance test included both feature functionality and serviceability

testing. The feature functionality testing focused on placing calls from the Avaya telephones

using the Jabra GN9120 series of headsets and verifying that good quality audio was sent and

received. Intra-switch calls were made on the Avaya Aura™ Communication Manager and

inbound and outbound calls to\from the PSTN. The serviceability testing focused on verifying

the ability of the Jabra GN9120 headsets to recover from disconnection and reconnection of the

Avaya telephones. Link Failure\Recovery was also tested to ensure successful reconnection on

link failure.

1.2 Support

Technical support can be obtained for GN Netcom’s Jabra GN9120 solution as follows:

 Email: Please check www.jabra.com for your local support contact.

 Website: http://www.jabra.com/avaya

 Phone: Please check www.jabra.com for your local support contact.