User Guide DSL-AC750 Wireless-AC750 Dual-band Wi-Fi VDSL/ADSL Modem Router Wi-Fi ADSL / VD Dual Ba SL Mo nd dem 802.
E12789 First Edition July 2017 Copyright © 2017 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Table of contents 1 1.1 1.2 1.3 1.4 1.5 1.6 Getting to know your xDSL modem router Welcome!.........................................................................................6 Package contents..........................................................................6 Your xDSL modem router...........................................................7 Positioning your xDSL modem router...................................9 Setup Requirements...............................................................
Table of contents 4.1.3 4.1.4 4.1.5 4.1.6 4.2 LAN.................................................................................................. 41 4.2.1 4.2.2 4.2.3 4.2.4 4.3 General.......................................................................................59 URL Filter...................................................................................59 Keyword Filter.........................................................................60 Network Services Filter.......................
Table of contents 4.8 System Log................................................................................... 68 5 Utilities 6 Troubleshooting 5.1 5.2 6.1 6.2 Device Discovery........................................................................ 69 Firmware Restoration............................................................... 70 Basic Troubleshooting.............................................................. 72 Frequently Asked Questions (FAQs) ...................................
1 Getting to know your xDSL modem router 1.1 Welcome! Thank you for purchasing an ASUS Wireless VDSL/ADSL Modem Router! The stylish modem router features 2.4GHz and 5GHz dual bands for an unmatched concurrent wireless HD streaming; operates as a router on an ADSL or VDSL line; SMB server, UPnP AV server, and FTP server for 24/7 file sharing; and capability to handle 300,000 sessions. These features make this xDSL modem router a good choice for complete home networking. 1.
1.3 Your xDSL modem router Wi-Fi ADSL / VD Dual Ba SL Mo nd dem 802.11 Route ac r DSL WPS Power LED Off: No power. On: Device is ready. Flashing slow: Rescue mode Flashing quick: WPS is processing. DSL LED Off: No DSL link or unable to establish DSL link. On: DSL link is established. Flashing: DSL is attempting to connect to a DSLAM. Internet LED Off: No power or no physical connection. On: Has physical connection to a wide area network (WAN). LAN 1~2 LED Off: No power or no physical connection.
LAN 1 ~ 2 ports Connect network cables into these ports to establish LAN connection. WPS button Press this button to launch the WPS Wizard. Reset button This button resets or restores the system to its factory default settings. Power (DC-IN) port Insert the bundled AC adapter into this port and connect your router to a power source. Power button Press this button to power on or off the system. NOTES: • Use only the adapter that came with your package. Using other adapters may damage the device.
1.4 Positioning your xDSL modem router For the best wireless signal transmission between the xDSL modem router and the network devices connected to it, ensure that you: • • • • • Place the xDSL modem router in a centralized area for a maximum wireless coverage for the network devices. Keep the device away from metal obstructions and away from direct sunlight. To prevent signal interference or loss, keep the device away from 802.11g or 20MHz only Wi-Fi devices, 2.
1.5 Setup Requirements To set up your wireless network, you need a computer that meets the following system requirements: • Ethernet RJ-45 (LAN) port • IEEE 802.11a/b/g/n/ac wireless capability • An installed TCP/IP service • Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome NOTES: 10 • If your computer does not have built-in wireless capabilities, you may install an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to the network.
1.6 xDSL Modem Router Setup IMPORTANT! • Use a wired connection when setting up your xDSL modem router to avoid possible setup problems. • Before setting up your ASUS xDSL modem router, do the following: • If you are replacing an existing xDSL modem router, disconnect it from your network. 1.6.1 Wired connection NOTE: You can use either a straight-through cable or a crossover cable for wired connection.
1.6.2 Wireless connection Wall power outlet DSL WPS Smart phone Power DSL Tablet Phone Splitter Wall telephone outlet Laptop To set up your xDSL modem router via wireless connection: 1. Insert your xDSL modem router’s power adapter to the DC-IN port and plug it to a power outlet. 2. Connect one end of the RJ-11 cable to the DSL port of your xDSL modem router, and connect the other end to the DSL port of your splitter. 3. Install an IEEE 802.11a/b/g/n/ac WLAN adapter on your computer.
2 Getting started 2.1 Logging into the Web GUI Your ASUS Wireless xDSL Modem Router comes with an intuitive web graphical user interface (GUI) that allows you to easily configure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome. NOTE: The features may vary with different firmware versions. To log into the web GUI: 1. The web GUI launches automatically when you open a web browser. If it does not auto-launch, enter http://router.asus. com 2.
Top command buttons QIS Information banner Navigation panel right column middle column NOTE: If you are logging into the Web GUI for the first time, you will be directed to the Quick Internet Setup (QIS) page automatically.
2.2 Quick Internet Setup (QIS) Wizard with Auto-detection The Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection. NOTE: When setting the Internet connection for the first time, press the Reset button on your xDSL modem router to reset it to its factory default settings. For more details, refer to the section Firmware Restoration in Chapter 5 of this user manual. To use QIS with auto-detection: 1. Log into the Web GUI. The QIS page launches automatically.
2. Your xDSL modem router automatically configures the DSL Annex mode, Internet connection type, and VPI/VCI value and encapsulation modes. Key in the Internet account information from your Internet Service Provider (ISP). IMPORTANT! Obtain the necessary information from your ISP to configure the Internet connection. NOTES: 16 • The auto-detection of your ISP connection type takes place when you configure your xDSL modem router for the first time or when your device is reset to its default settings.
3. If QIS failed to detect your Internet connection type, follow the steps below to manually configure your connection settings: a) Select the Annex mode that your DSL service uses. NOTES: • Annex A or Annex B mode has multiple modes: Annex A/I/J/L/M or Annex B/J. If your ISP DSLAM offers both Annex A and Annex M mode, QIS automatically set the Annex mode to Annex A/I/J/L/M mode and completes the DSL line setting.
b) Select your Country and Internet Service Provider (ISP). c) Assign the wireless network name (SSID) and security key for your wireless connection. Click Apply when done. d) A summary page appears to show the current settings for your network. Click Next to save your network settings and go to the Network Map page.
2.3 Connecting to your wireless network After setting up your xDSL modem router via QIS, you can connect your computer or other smart devices to your wireless network. To connect to your network: 1. On your computer, click the network icon in the notification area to display the available wireless networks. 2. Select the wireless network that you want to connect to, then click Connect. 3. You may need to key in the network security key for a secured wireless network, then click OK. 4.
3 Configuring the General settings 3.1 Using the Network Map Network Map allows you to configure your network’s security settings, and manage your network clients.
3.1.1 Setting up the wireless security settings To protect your wireless network from unauthorized access, you need to configure its security settings. To set up the wireless security settings: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen and under System status, you can configure the wireless security settings such as SSID, security level, and encryption settings. NOTE: You can set up different wireless security settings for 2.4GHz and 5GHz bands. 2.
IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection. 5. Key in your WPA-PSK key (security passkey). 6. Click Apply when done. 3.1.2 Managing your network clients To manage your network clients: 1. From the navigation panel, go to General > Network Map tab. 2.
3.2 Creating a Guest Network The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network. NOTE: ASUS DSL-AC750 supports up to six SSIDs (including the main SSID). To create a guest network: 1. From the navigation panel, go to General > Guest Network. 2. On the Guest Network screen, select 2.4GHz or 5GHz frequency band for the guest network that you want to create. 3. Click Enable.
4. To configure additional options, click Modify. 5. Click Yes on the Enable Guest Network screen. 6. Assign a wireless name for your temporary network on the Network Name (SSID) field. 7. Select an Authentication Method. 8. Select an Encryption method. 9. Specify the Access time or choose Limitless. 10. Select Disable or Enable on the Access Intranet item. 11. When done, click Apply.
3.3 Using the Traffic Manager 3.3.1 Managing QoS (Quality of Service) Bandwidth Quality of Service (QoS) allows you to set the bandwidth priority and manage network traffic. To set up bandwidth priority: 1. From the navigation panel, go to General > Traffic Manager > QoS tab. 2. Click ON to enable QoS. Fill in the upload and download bandwidth fields. NOTE: Get the bandwidth information from your ISP. 3. Click Save. NOTE: The User Specify Rule List is for advanced settings.
4. On the user-defined QoS rules page, there are four default online service types – web surf, HTTPS and file transfers. Select your preferred service, fill in the Source IP or MAC, Destination Port, Protocol, Transferred and Priority, then click Apply. The information will be configured in the QoS rules screen. NOTES: • To fill in the source IP or MAC, you can: a) Enter a specific IP address, such as "192.168.122.1". b) Enter IP addresses within one subnet or within the same IP pool, such as “192.168.
5. On the User-defined Priority page, you can prioritize the network applications or devices into five levels from the userdefined QoS rules’ dropdown list. Based on priority level, you can use the following methods to send data packets: • Change the order of upstream network packets that are sent to the Internet. • Under Upload Bandwidth table, set Minimum Reserved Bandwidth and Maximum Bandwidth Limit for multiple network applications with different priority levels.
3.3.2 Monitoring Traffic The traffic monitor function allows you to access the bandwidth usage and speed of your Internet, wired, and wireless networks. It allows you to monitor network traffic even on a daily basis. NOTE: Packets from the Internet are evenly transmitted to the wired and wireless devices.
3.3.3 Spectrum DSL Spectrum provide information on the connection quality. The graph to signal-to-noise ratio shows the classic SNR (Signal-toNoise Ratio), which can be useful in identifying the stability of the DSL connection. Transmission/Reception graph shows how many bits per carrier are transmitted/received.
3.4 Setting up Parental Control Parental Control allows you to control the Internet access time. Users can set the time limit for a client’s network usage. To use the parental control function: 1. From the navigation panel, go to General > Parental Controls. 2. Click Enable Parantal Controls to ON to activate Parental Control. 3. Select the client whose network usage you want to control. You may also key in the client’s MAC address in the Client MAC Address column.
4 Configuring the Advanced Settings 4.1 Wireless 4.1.1 General The General tab allows you to configure the basic wireless settings. To configure the basic wireless settings: 1. From the navigation panel, go to Advanced Settings > Wireless > General tab. 2. Select 2.4GHz or 5GHz as the frequency band for your wireless network. 3. Assign a unique name containing up to 32 characters for your SSID (Service Set Identifier) or network name to identify your wireless network.
4. In the Hide SSID field, select Yes to prevent wireless devices from detecting your SSID. When this function is enabled, you would need to enter the SSID manually on the wireless device to access the wireless network. 5. Select any of these wireless mode options to determine the types of wireless devices that can connect to your xDSL modem router: • Auto: Select Auto to allow 802.11ac, 802.11n, 802.11g, and 802.11b devices to connect to the xDSL modem router. • Legacy: Select Legacy to allow 802.
• WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option provides very strong security. It is with integrated EAP server or an external RADIUS back-end authentication server. NOTE: Your xDSL modem router supports the maximum transmission rate of 54Mbps when the Wireless Mode is set to Auto and encryption method is WEP or TKIP. 9.
4.1.2 WPS WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can configure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS. To enable WPS on your wireless network: 1. From the navigation panel, go to Advanced Settings > Wireless > WPS tab. 2. In the Enable WPS field, move the slider to ON. 3. WPS uses 2.4GHz by default.
4. In the WPS Method field, select PBC or PIN Code. If you select PBC, go to step 5. If you select PIN Code, go to step 6. 5. To set up WPS using the router’s WPS button, follow these steps: a. Click Start WPS or press the WPS button found at the rear of the xDSL modem router. b. Press the WPS button on your wireless device. This is normally identified by the WPS logo. NOTE: Check your wireless device or its user manual for the location of the WPS button. c.
4.1.3 Bridge Bridge or WDS (Wireless Distribution System) allows your ASUS Wireless xDSL Modem Router to connect to another wireless access point exclusively, preventing other wireless devices or stations to access your ASUS xDSL modem router. It can also be considered as a wireless repeater where your ASUS Wireless xDSL Modem Router communicates with another access point and other wireless devices. To set up the wireless bridge: 1. From the navigation panel, go to Advanced Settings > Wireless > WDS tab.
• Hybrid: Enables the Wireless Bridge feature and allows other wireless devices/stations to connect to the router. NOTE: In Hybrid mode, wireless devices connected to the ASUS Wireless xDSL Modem Router will only receive half the connection speed of the Access Point. 3. In the Connect to APs in list field, select Yes if you want to connect to an Access Point listed in the Remote AP List. 4.
4.1.4 Wireless MAC Filter Wireless MAC filter provides control over packets transmitted to a specified MAC (Media Access Control) address on your wireless network. To set up the Wireless MAC filter: 1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter tab. 2. Enable the Mac Filter Mode, then in the MAC Filter Mode dropdown list, select either Accept or Reject. • Select Accept to allow devices in the MAC filter list to access to the wireless network.
4.1.5 RADIUS Setting RADIUS (Remote Authentication Dial In User Service) Setting provides an extra layer of security when you choose WPAEnterprise, WPA2-Enterprise, or Radius with 802.1x as your Authentication Mode. To set up wireless RADIUS settings: 1. Ensure that the xDSL modem router’s authentication mode is set to WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x. NOTE: Please refer to section 4.1.1 General for configuring your xDSL modem router’s Authentication Mode. 2.
4.1.6 Professional The Professional screen provides advanced configuration options. NOTE: We recommend that you use the default values on this page. In the Professional Settings screen, you can configure the following: • Band: Select the frequency band that the professional settings will be applied to. • Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking.
• Set AP isolated: The Set AP isolated item prevents wireless devices on your network from communicating with each other. This feature is useful if many guests frequently join or leave your network. Select Yes to enable this feature or select No to disable. • Roaming Assistant: In network configurations that involve multiple Access, Points or wireless repeater, wireless clients sometimes cannot connect automatically to thefts available AP because they are still connected to the main wireless router.
• Enable WMM APSD: Enable WMM APSD (Wi-Fi Multimedia Automatic Power Save Delivery) to improve power management between wireless devices. Select Disable to switch off WMM APSD. • Enable WMM DLS: Select Enable to set WMM Direct Link Setup. • TX Power adjustment: TX Power adjustment refers to the milliWatts (mW) needed to power the radio signal output of the xDSL modem router. Enter a value between 0 to 100. NOTE: Increasing the TX Power adjustment values may affect the stability of the wireless network. 4.
4.2.2 DHCP Server Your xDSL modem router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network. To configure the DHCP server: 1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server tab. 2. In the Enable the DHCP Server field, tick Yes. 3. In the IP Pool Starting Address field, key in the starting IP address. 4. In the IP Pool Ending Address field, key in the ending IP address. 5.
NOTES: • We recommend that you use an IP address format of 192.168.1.xxx (where xxx can be any number between 2 and 254) when specifying an IP address range. • An IP Pool Starting Address should not be greater than the IP Pool Ending Address. 6. In the DNS and WINS Server Settings section, key in your DNS Server and WINS Server IP address if needed. 7. Your xDSL modem router can also manually assign IP addresses to devices on the network.
4.2.3 Route If your network makes use of more than one xDSL modem router, you can configure a routing table to share the same Internet service. NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To configure the LAN Routing table: 1. From the navigation panel, go to Advanced Settings > LAN > Route tab. 2. On the Enable static routes field, choose Yes. 3.
4.2.4 IPTV The xDSL modem router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the configuration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specific information regarding your service.
4.3 WAN 4.3.1 Internet Connection The Internet Connection screen allows you to configure the settings of various WAN connection types. To configure the WAN connection settings: 1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab. 2. Configure the following settings below. When done, click Save. • WAN Transfer Mode • Choose your Internet Service Provider type. The choices are VDSL WAN (PTM), ADSL WAN (ATM), Ethernet WAN.
• Enable: Select Yes to enable the Internet access. Select No to disable the Internet access. • Basic Config • IP version: Select your IP version type. The choices are IPv4, IPv4/IPv6, and IPv6. • WAN Connection Type: Select the correct connection type based on your ISP service type. The choices are Automatic IP, Static IP, and PPPoE.
• Special Requirement from ISP • Host Name: This field allows you to provide a host name for your router. It is usually a special requirement from your ISP. If your ISP assigned a host name to your computer, enter the host name here. • MAC Address: MAC (Media Access Control) address is a unique identifier for your networking device. Some ISPs monitor the MAC address of networking devices that connect to their service and reject any unrecognized device that attempt to connect.
4.3.3 Port Trigger Port range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specified port. Port triggering is used in the following scenarios: • More than one local client needs port forwarding for the same application at a different time. • An application requires specific incoming ports that are different from the outgoing ports. To set up Port Trigger: 1.
• Trigger Port: Specify a trigger port to open the incoming port. • Protocol: Select the protocol, TCP, or UDP. • Incoming Port: Specify an incoming port to receive inbound data from the Internet. • Protocol: Select the protocol, TCP, or UDP. NOTES: • When connecting to an IRC server, a client PC makes an outgoing connection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port.
4.3.4 Virtual Server/Port Forwarding Port forwarding is a method to direct network traffic from the Internet to a specific port or a specific range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specific services provided by a PC in your network.
2. Configure the following settings below. When done, click Apply. • Enable Port Forwarding: Choose Yes to enable Port Forwarding. • Famous Server List: Determine which type of service you want to access. • Famous Game List: This item lists ports required for popular online games to work correctly. • FTP Server Port: Avoid assigning the port range 20:21 for your FTP server as this would conflict with the router’s native FTP server assignment. • Service Name: Enter a service name.
• Local IP: Key in the client’s LAN IP address. NOTE: Use a static IP address for the local client to make port forwarding work properly. Refer to section 4.2 LAN for information. • Local Port: Enter a specific port to receive forwarded packets. Leave this field blank if you want the incoming packets to be redirected to the specified port range. • Protocol: Select the protocol. If you are unsure, select BOTH.
4.3.5 DMZ Virtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound traffic from the Internet is usually discarded and routed to a specific client only if port forwarding or a port trigger has been configured on the network. In a DMZ configuration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.
4.3.6 DDNS Setting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service. To set up DDNS: 1. From the navigation panel, go to Advanced Settings > WAN > DDNS tab. 2. Configure the following settings below. When done, click Apply. • Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address. • Server and Host Name: Choose ASUS DDNS or other DDNS.
4.3.7 NAT Passthrough NAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients. PPTP Passthrough, L2TP Passthrough, IPsec Passthrough, RTSP Passthrough, H.323 Passthrough, and SIP Passthrough are enabled by default. To enable / disable the NAT Passthrough settings, go to the Advanced Settings > WAN > NAT Passthrough tab. When done, click Apply.
4.4 IPV6 This xDSL modem router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6: 1. From the navigation panel, go to Advanced Settings > IPv6. 2. Select your Connection Type. The configuration options vary depending on your selected connection type. 3. Enter your IPv6 LAN and DNS settings. 4. Click Apply.
4.5 VPN Server VPN (Virtual Private Network) provides a secure communication to a remote computer or remote network using a public network such as the Internet. NOTE: Before setting up a VPN connection, you would need the IP address or domain name of the VPN server you are trying to access. To set up access to a VPN server: 1. From the navigation panel, go to Advanced Settings > VPN Server. 2. On the Enable PPTP VPN Server field, select ON. 3.
4.6 Firewall The xDSL modem router can serve as a hardware firewall for your network. NOTE: The Firewall feature is enabled by default. 4.6.1 General To set up basic Firewall settings: 1. From the navigation panel, go to Advanced Settings > Firewall > General tab. 2. On the Enable Firewall field, select Yes. 3. On the Enable DoS protection, select Yes to protect your network from DoS (Denial of Service) attacks though this may affect your router’s performance. 4.
4.6.3 Keyword Filter Keyword filter blocks access to webpages containing specified keywords. To set up a keyword filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Keyword Filter tab. 2. On the Enable Keyword Filter field, select Enabled. 3. Enter a word or phrase and click the button. 4. Click Apply. NOTES: • The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.
4.6.4 Network Services Filter The Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specific web services such as Telnet or FTP. To set up a Network Service filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter tab. 2. On the Enable Network Services Filter field, select Yes. 3. Select the Filter table type. Black List blocks the specified network services.
4.7 Administration 4.7.1 System The System page allows you to configure your xDSL modem router settings. To set up the System settings: 1. From the navigation panel, go to Advanced Settings > Administration > System tab. 2. You can configure the following settings: • Change router login password: You can change the password and login name for the xDSL modem router by entering a new name and password. • WPS button behavior: The physical WPS button on the xDSL modem router can be used to activate WPS.
4.7.2 Firmware Upgrade NOTE: Download the latest firmware from the ASUS website at http://www.asus.com To upgrade the firmware: 1. From the navigation panel, go to Advanced Settings > Administration > Firmware Upgrade tab. 2. In the New Firmware File field, click Browse to locate the downloaded file. 3. Click Upload. NOTES: • When the upgrade process is complete, wait for some time for the system to reboot.
• To restore from a saved system settings file, click Browse to locate your file, then click Upload. NOTE: If issues occur, upload the latest firmware version and configure new settings. Do not restore the router to its default settings. 4.7.4 DSL Setting This page allows you to configure your DSL settings. IMPORTANT! Please contact your ISP to obtain your DSL settings before doing any changes. You can configure the following settings: • DSL Modulation: This device supports VDSL2, ADSL2+, ADSL2, G.
• Dynamic Line Adjustment (ADSL): This function allows the system to monitor and maintain the stability of the ADSL line. This function is enabled by default, and the system adopts corresponding changes based on the current ADSL line condition. • Stability Adjustement (ADSL): It allows you to configure the Signal-to-Noise Ratio Offset. Set the value for this item based on the following conditions: • Normal DSL connection: Set the value from 1 dB ~ 10dB for maximum performance.
• Rx AGC GAIN Adjustment (VDSL): Allows you to configure Rx AGC GAIN (Auto Gain Control) for your VDSL line. You can set this item to any of these modes: • Stable: Select this mode to get a stable VDSL connection. • High Performance: Select this mode to improve the current downstream speed. • Default: Select this mode for your xDSL modem router to automatically assign the suitable mode for your VDSL line.
4.7.5 Feedback DSL feedback is used to diagnose problems and help to improve the user experience of ASUS xDSL modem router. Complete the form, and it will be send to ASUS Support Team.
4.8 System Log System Log contains your recorded network activities. NOTE: System log resets when the router is rebooted or powered off. To view your system log: 1. From the navigation panel, go to Advanced Settings > System Log. 2.
5 Utilities NOTES: • Install the xDSL modem router's utilities from the bundled support CD. • If Autorun is disabled, run setup.exe from the root directory of the support CD. • The utilities are not supported on MAC OS. 5.1 Device Discovery Device Discovery is an ASUS WLAN utility that detects an ASUS Wireless xDSL Modem Router device, and allows you to configure the wireless networking settings.
5.2 Firmware Restoration Firmware Restoration is used on an ASUS Wireless xDSL Modem Router that failed during its firmware upgrading process. It uploads the firmware that you specify. The process takes about three to four minutes. IMPORTANT: Launch the rescue mode on the router before using the Firmware Restoration utility. NOTE: This feature is not supported on MAC OS. To launch the rescue mode and use the Firmware Restoration utility: 1. Unplug the xDSL modem router from the power source. 2.
3. Set a static IP on your computer and use the following to set up your TCP/IP settings: IP address: 192.168.1.x Subnet mask: 255.255.255.0 4. From your computer’s desktop, click Start > All Programs > ASUS Utility DSL-AC750 xDSL modem router > Firmware Restoration. 5. Specify a firmware file, then click Upload. NOTE: This is not a firmware upgrade utility and cannot be used on a working ASUS XDSL modem router. Normal firmware upgrades must be done through the web interface.
6 Troubleshooting This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support. 6.1 Basic Troubleshooting If you are having problems with your router, try these basic steps in this section before looking for further solutions. Upgrade Firmware to the latest version. 1. Launch the Web GUI.
Restart your network in the following sequence: 1. Turn off the modem. 2. Unplug the modem. 3. Turn off the router and computers. 4. Plug in the modem. 5. Turn on the modem and then wait for 2 minutes. 6. Turn on the router and then wait for 2 minutes. 7. Turn on computers. Check if your Ethernet cables are plugged properly. • When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on.
• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
6.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser • • • If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section. Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information. Delete the cookies and files in your web browser. For Internet Explorer 8, follow these steps: 1.
The client cannot establish a wireless connection with the router. NOTE: If you are having issues connecting to 5GHz network, make sure that your wireless device supports 5GHz or features dual band capabilities. • • Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your xDSL modem router. DHCP server has been disabled: 1. Launch the web GUI.
• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.
Internet is not accessible. • • Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. • The device has been blocked via the Parental Control function.
• Check the status indicators on the ADSL modem and the xDSL modem router. If the WAN LED on the xDSL modem router is not ON, check if all cables are plugged properly. You forgot the SSID (network name) or network password • • Setup a new SSID and encryption key via a wired connection (Ethernet cable). Launch the web GUI, go to Network Map, click the router icon, enter a new SSID and encryption key, and then click Apply. Reset your router to the default settings.
Cannot access Web GUI Before configuring your xDSL modem router, do the steps described in this section for your host computer and network clients. A. Disable the proxy server, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab > LAN settings. 3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN. 4. Click OK when done.
MAC OS 1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings... 2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP). 3. Cllick Apply Now when done. NOTE: Refer to your browser's help feature for details on disabling the proxy server. B. Set the TCP/IP settings to automatically obtain an IP address. Windows® 7 1. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections. 2.
3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done. MAC OS 1. Click the Apple icon located on the top left of your screen. 2. Click System Preferences > Network > Configure... 3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list. 4. Cllick Apply Now when done.
C. Disable the dial-up connection, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab. 3. Tick Never dial a connection. 4. Click OK when done. NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
Appendices Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus. com/english/Takeback.htm for the detailed recycling information in different regions.
distance 20cm between the radiator and your body. CE statement Simplified EU Declaration of Conformity ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of conformity is available at https://www.asus.
5150 to 5350 MHz frequency range. AT DE LV NO FI BE IS LI PL SE BG IE LT PT CH CZ IT LU RO UK DK EL HU SI HR EE ES MT SK FR CY NL TR GNU General Public License Licensing information This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license. All future firmware updates will also be accompanied with their respective source code.
For Turkey only Authorised distributors in Turkey: BOGAZICI BIL GISAYAR SAN. VE TIC. A.S. Tel. No.: +90 212 3311000 Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ ISTANBUL CIZGI Elektronik San. Tic. Ltd. Sti. Tel. No.: +90 212 3567070 Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ISTANBUL KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S. Tel. No.: +90 216 5288888 Address: EMEK MAH.ORDU CAD.
ASUS Contact information ASUSTeK COMPUTER INC. (Asia Pacific) Address Website 15 Li-Te Road, Peitou, Taipei, Taiwan 11259 www.asus.com.tw Technical Support Telephone Support Fax Online support +886228943447 +886228907698 support.asus.com ASUS COMPUTER INTERNATIONAL (America) Address Telephone Fax Website Online support 800 Corporate Way, Fremont, CA 94539, USA +15107393777 +15106084555 usa.asus.com support.asus.
Networks Global Hotline Information Region Country 90 Service Hours 09:00-13:00 ; 14:00-18:00 Mon-Fri 09:00-18:00 Mon-Fri Cyprus 800-92491 France Hungary 0033-170949400 0049-1805010920 0049-1805010923 (component support) 0049-2102959911 ( Fax ) 0036-15054561 Italy 199-400089 Greece 00800-44142044 Austria Netherlands/ Luxembourg Belgium Norway Sweden Finland Denmark Poland Spain Portugal Slovak Republic Czech Republic Switzerland-German Switzerland-French Switzerland-Italian United Kingdom Irela
Networks Global Hotline Information Region Country Australia New Zealand Japan Korea Thailand Asia-Pacific Singapore Malaysia Philippine India India(WL/NW) Indonesia Americas Hotline Numbers 1300-278788 0800-278788 0800-1232787 0081-570783886 ( Non-Toll Free ) 0082-215666868 0066-24011717 1800-8525201 0065-64157917 0065-67203835 ( Repair Status Only ) 1300-88-3495 1800-18550163 1800-2090365 0062-2129495000 500128 (Local Only) Vietnam 1900-555581 Hong Kong USA Canada Mexico 00852-35824770 1-812-28
Networks Global Hotline Information Region Middle East + Africa Country Egypt Saudi Arabia UAE Turkey South Africa Israel Romania Bosnia Herzegovina Bulgaria Balkan Countries Croatia Montenegro Serbia Slovenia Estonia Latvia Baltic Countries Lithuania-Kaunas Lithuania-Vilnius Hotline Numbers 800-2787349 800-1212787 00971-42958941 0090-2165243000 0861-278772 *6557/00972-39142800 *9770/00972-35598555 0040-213301786 Service Hours 09:00-18:00 Sun-Thu 09:00-18:00 Sat-Wed 09:00-18:00 Sun-Thu 09:00-18:00 Mon-
Manufacturer: Authorised representative in Europe: ASUSTeK Computer Inc. Tel: +886-2-2894-3447 Address: 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN ASUS Computer GmbH Address: HARKORT STR.
