User's Manual

51
Appendix
Service (Customer Care)
We offer you support that is fast and tailored to your specific needs!
u Our Online Support on the Internet can be reached any time from anywhere:
It will give you 24/7 support for all our products. It also provides interactive trouble-
shooting, a list of FAQs and answers plus operating instructions and current soft-
ware updates for you to download.
You will also find frequently asked questions and answers in this user guide and in
the document "Gigaset WLAN. Practical tips" on the included CD.
u You will be given personal advice about our range of products on our
Premium Hotline:
You can talk to qualified Siemens technicians who will guide you expertly through
product information and installation.
u For fast and dependable assistance with any repairs or guarantee/warranty claims,
contact our Service Centres:
Please have your record of purchase ready when calling.
In some countries repair and replace services are impossible where the products are not
sold through our authorised dealers.
Please address any questions about the DSL or cable connection to your network
provider.
Guarantee Certificate United Kingdom
Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer's Guarantee under the conditions
set out below:
u In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Siemens shall,
at its own option and free of charge, either replace the device with another device
reflecting the current state of the art, or repair the said device. In respect to parts
subject to wear and tear (including but not limited to, batteries, keypads, casing),
this warranty shall be valid for six months from the date of purchase.
u This Guarantee shall be invalid if the device defect is attributable to improper treat-
ment and/or failure to comply with information contained in the user manuals.
www.siemens.com/gigasetcustomercare
United Kingdom 0906 9597555
(0.75 £/minute)
United Kingdom 0 87 05 33 44 11
Ireland 18 50 77 72 77