Service and Repairs

ARK Design Service and Repair Policy
At ARK Design, we are committed to providing high-quality products and exceptional
customer service. We understand that from time to time, our products may require
service or repair. Below is our policy regarding these issues:
Pre-sale Inquiries
If you have any questions or concerns about our products or services, e.g., choose the
right size, product dimensions, material used. Please do not hesitate to contact our
customer service team at [e-mail] with the subject line "HD_Inquiry"
and we will reply within 24 business hours.
Transportation Inquiries
If your product is damaged/lost during transportation, please contact our customer service
team within 48 hours of delivery. Provide detailed pictures and information on the damaged
parts. In 90% of cases, we can solve the issue with a replacement part. We will ship the
replacement part for free within 7 business days of receiving your issue report.
To report a damaged product, please email our customer service team at
[e-mail] with the subject line "HD_Transportation". We will work with you
to resolve the issue.
Installation
For proper installation and operation of our interior doors, we recommend that you hire a
professional. However, if you choose to install the product yourself, please follow the
instructions carefully. Please note that we are not responsible for any damage or issues that
occur as a result of improper installation.
If you encounter any installation issues, please contact our customer service team at
[e-mail]. Please use the subject line "HD_Installation".
Aftersale Services & Warranty
We stand behind the quality of our products and are committed to ensuring our customers are
satisfied with their purchase. We provide 5-year warranty on all hardware and 6-month
warranty on doors (please refer to Warranty page for details)
If your product requires repair or service after purchase, please contact our customer service
team. We will work with you to identify the issue and determine the appropriate solution. If the
product falls under warranty, we will provide replacement free of charge.