User's Guide

NAV TITLE: Erase a device
Erase a device in Find My on iPad
Use the Find My app to erase an iPad, iPhone, iPod touch, Apple Watch, or Mac. In order to
remotely erase a device, you must turn on Find My [device] before it’s lost.
What happens when you erase a device in Find My?
A confirmation email is sent to your Apple ID email address.
When you erase an iPad, iPhone, iPod touch, or Apple Watch remotely using Find My,
Activation Lock remains on to protect it. Your Apple ID and password are required to
reactivate it.
After you erase a device, you can’t use Find My to locate the device or play a sound on it.
However, you may still be able to locate your Mac or Apple Watch if it’s near a previously used
Wi-Fi network.
Apple Pay is disabled for your device. Any credit or debit cards set up for Apple Pay, student
ID cards, and Express Transit cards are removed from your device. Credit, debit, and student
ID cards are removed even if your device is offline. Express Transit cards are removed the
next time your device goes online. See the Apple Support article Manage the cards that you
use with Apple Pay.
Erase a device
1.
In the Devices list, tap the device you want to erase.
2.
Tap Erase This Device, then tap Erase This [device].
If the device is a Mac, enter a passcode to lock it (you need to use the passcode to unlock it).
3.
If the device is lost and you’re asked to enter a phone number or message, you may want to
indicate that the device is lost or how to contact you. The number and message appear on
the device’s Lock screen.
4.
Tap Erase.
5.
Enter your Apple ID password, then tap Erase again.
If your device is offline, the remote erase begins the next time it connects to a Wi-Fi or cellular
network.
Cancel an erase
If you erase an offline device and find it before it comes online again, you can cancel the erase
request.
1.
In the Devices list, tap the device whose erase you want to cancel.
2.
Tap Cancel Erase, then enter your Apple ID password.
If you lose your iPad, you can erase it using Find My iPhone on iCloud.com.
APPLE CONFIDENTIAL - NEED TO KNOW - iPAD USER GUIDE
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