User Guide

Smart-UPS C 1000/1500 VA 120/230 Vac Tower / Rack-Mount 2U 15
System Errors and Message Codes
For more information on System Errors, contact customer support at the APC by Schneider Electric Web site,
www.apc.com/support.
SmartConnect
APC SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.
The UPS displays a site wiring error message (Error code G.00).
Wiring errors detected include missing Ground, Hot-
Neutral polarity reversal, and overloaded Neutral.
System Error LED will flash on 2 seconds and flash off 1 second
to indicate site wiring fault. If the UPS indicates a site wiring
error, have a qualified electrician inspect the building wiring.
(Applicable for 120 V units only.)
Battery lifetimestatus (Error code L.01/L.02) If the LCD indicates battery LifeTime NearEnd or Exceeded,
press the MUTE button for 0.2 second to acknowledge the alarm.
120 Vac
230 Vac
P.00 Output Overload b.00 Battery Disconnected
P.01 Output Short Circuit b.01 Battery Over Voltage
P.02 Output Over Voltage b.02 Battery Need Replacement
P.03 TransformerDCImbalance b.03 Battery OvertemperatureCritical
P.04 Unit Over Temperature b.04 Battery Charger
P.05 BackFeedRelay Error b.05 Battery Temperature Sensor
P.06 AVR Relay Error b.07 Battery Overtemperature Indicator
P.08 Output Relay Error b.12 Battery VoltageSensorError
P.13 Inverter Error
P.17 Green Relay Error
G. 00 SiteWiring G. 07
EPOActive (reserved for 2200 VA and 3000
VA models only)
G. 01 EEPROM G. 08 FirmwareMismatch
G. 02 ADConverter G. 09 Oscillator
G. 03 LogicPowerSupply G. 1 0 MeasurementMismatch
G. 04 InternalCommunication G. 11 Subsystem
G. 05 UIButton
G. 06 NeedsFactorySetup
L.01 LifeTimeNearEnd L.02 LifeTimeExceeded
The See Manual display icon will not appear when the UPS encounters the following
SmartConnect communication states:
Sc.0 SmartConnect No Ethernet Sc.5
SmartConnect Securing
(Transport Layer Security “TLS” being
established)
Sc.1 SmartConnect Service Connected Sc.6
SmartConnect Connecting
(application link being established with
cloud)
Sc.2
SmartConnect Addressing
(obtaining local address DHCP)
Sc.7
SmartConnect Disabled
(for Embedded systems when a wombat card
is inserted or a configuration has disabled the
LCE)
Sc.3
SmartConnect Resolving
(addressing completed resolving
DNS)
Sc.8
SmartConnect Prohibited
unit is in factory mode or hardware prevents
operation (EEPROM, MAC or PHY failure)
Sc.4
SmartConnect Contracting
(no DNS detection)
Problem and Possible Cause Solution
su0752c
su0752d