User Guide

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B-1

Appendix B

Troubleshooting

In case you encounter any of the troubles listed below, follow the procedures

accordingly to resolve the problem. If the first corrective action listed did not

work, then try the next one.

Tip: There are many useful information in our homepage, such

as jumper settings, latest BIOS, drivers, and more FAQs. Visit

our homepage to see if there is answer of your problem.

Taiwan http://www.aopen.com.tw

USA http://www.aopen-usa.com

http://www.aopenamerica.com

Europe http://www.aopen.nl

Important: Make sure that you have tried listed procedures in

this appendix before you call your distributor. If the problem still

exist, fill out the attached Technical Problem Report Form.

Please write down your configuration and error symptoms as

detailed as possible. The more detailed information you give

us, the faster we can identify and solve your problem. You can

copy this form and fax it to your distributor or send the form via

e-mail. For getting better efficiency, we don't recommand you

report the problem through phone.

Summary of content (4 pages)

PAGE 1
Appendix B Troubleshooting In case you encounter any of the troubles listed below, follow the procedures accordingly to resolve the problem. If the first corrective action listed did not work, then try the next one. Tip: There are many useful information in our homepage, such as jumper settings, latest BIOS, drivers, and more FAQs. Visit our homepage to see if there is answer of your problem. Taiwan http://www.aopen.com.tw USA http://www.aopen-usa.com http://www.aopenamerica.com Europe http://www.
PAGE 2
Troubleshooting No display. a. Check all jumper settings to make sure that you have set the proper jumpers, especially those for CPU type, single/dual voltage, CPU frequency and ratio. b. Check the power cord or power switch of your system. The simple way to identify power failure is to check the CPU fan and the power supply fan. If these are not working, then the power is down. c. If the 100/112/124MHz external clock was set, check if your DIMMs are PC100 SDRAM. d.
PAGE 3
Troubleshooting There is display, but can 't boot. a. Check BIOS Setup if the HDD is set to LBA (more than 540MB) format. b. Load default setting. c. Boot system from floppy drive. If pass, the problem should be caused by the IDE cable or HDD itself. HDD Controller Fails, can't detect HDD. a. Make sure the Master/Slaver setting for HDD is correct. b. Check IDE cable or try another HDD. Mouse/Printer/Floppy is not working properly. a. Check if Serial/Parallel/Floppy cable was installed properly.
PAGE 4
Troubleshooting Technical Problem Report Form Model Name: Serial Number: Name: Contact: TEL: FAX: Email Address: Error Symptom: System Configuration: (Please list model name and version.