Specifications

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FocalSpot, Inc. | www.FocalSpot.com
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Contact Phone Email / Website Hours
FocalSpot Service (all else) [phone]
[e-mail]
8-5 PST
DELL Service (computer) [phone]
http://supportapj.dell.com/support/index.aspx
24/7
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Computer Service is handled directly through DELL’s Client System. All DELL computers used on FocalSpot,
Inc. inspection systems are covered under the DELL Pro Support “Next Business Day On-Site Service.” On-
Site Service is designed to deliver convenient and timely warranty repair service at your location.
NOTE: Computer maintenance, security and backup are the responsibility of the end user. Should service be
required for software setup, repair or reinstallation; these activities are not covered by DELL Service.
 Call for scheduling and quotation: [phone]
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All other items besides the computer are handled through FocalSpot. Software “updates” are covered under
the factory warranty for a period of ONE (1) YEAR from the date of purchase. However, software installation,
configuration and Applications Support are paid services.
 Call for scheduling and quotation: [phone]
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Due to changing conditions in your staffing, production and applications it may become necessary to engage in
supplemental training.
 Training is available at your site location
 Or at FocalSpot’s San Diego, CA training facility (20% cost reduction)
 Call for scheduling and quotation: [phone]