User Manual

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9. In The Box
Goliath HD – Thunderbolt™ and USB AD/DA Interface
Owner’s Manual
Warranty Card
1 AEC Power cable
1 USB cable
1 Cleaning cloth
10. Troubleshooting
Start up and Sound
Are you running the latest control panel and rmware?
If not, please update your control panel and rmware.
Are you correctly routing the audio signal via the routing panel?
For HDX, Thunderbolt™ or USB playback, route the HDX, Thunderbolt™ or USB-play
channels to the Line Out channels by dragging and dropping from the top section to the
bottom.
Have you set the correct sample rates matching your DAW with your computer’s sound
and the Goliath?
On Mac, rst check that the sample rate is correct in the audio midi set up, then proceed to
check in the DAW before nally checking the Goliath HD sample rate.
For Windows, rst check in play back devices, right click on the Goliath HD then click
properties before then moving to the advanced tab. Then repeat the above by checking the
DAW’s sample as well as the Goliath.
Connectivity
If you believe there is no sound being received to an input or delivered from an output:
● Check your source. Is there a signal being transmitted form the source?
● Is your source in the correct sample rate for the Goliath HD to receive?
● Check what clocking mode you are in. Are you receiving the clock signal from the source?
● Check that the relevant lock light on the control panel of the Goliath HD is lit up.
● Try a dierent cable and another source if available.
● Check the routing on the control panel. Have you routed the signal path correctly?
● If you have routed signals to the routing mixer, check their corresponding fader is up.
Check the relevant peak meters of the control panel by selecting them in the drop down menu
to see if the relevant signal is being received or is being outputted.