User Manual

Zen Tour Synergy Core User Manual 67
MY ANTELOPE AUDIO PRODUCT ISN’T WORKING
WHAT SHOULD I DO?
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair
process. If the product should be returned, a RMA number will be issued so we can begin
the procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory
service or repair procedure. Please, don't attempt to send us your device without receiving
a RMA number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com and get in touch.
After your RMA has been issued, you will receive an email with instructions on how to
proceed.