Warranty

2018-12-19_V2
THE ANCONA LIMITED WARRANTY
This ANCONA FAUCET product (the “Product”) is warranted by AMS, in the manner fully set forth below, to be free
from defects in material and workmanship and to operate properly in accordance with specifications, provided that it is
used under the normal operating conditions and for ordinary home use and service in Canada and the USA.
All AMS faucets feature a FIVE YEAR warranty on the finish and ceramic disc cartridge for as long as the original
consumer purchaser owns the home in which the faucet was originally installed. AMS offers a TWO YEAR (the
“Warranty Period”) warranty on manufacturing defects in material and workmanship including mechanical components,
hand spray and hoses (the “Warranty”).
This warranty DOES NOT cover faucets which have not been installed
properly or have been subject to improper use or
used in a location other than a residential kitchen or faucets which have been damaged due to mineral deposits or the
use of corrosive or abrasive cleaning agents. This warranty DOES NOT include shipping costs, labour costs or any other
cost associated with the installation, repair or replacement of the product/parts and is extended only to the original
consumer purchaser of the faucet.
Proof of purchase (original sales receipt) must be made available to AMS for all warranty claims. This warranty applies
only to faucets installed in North America.
Subject to the previous paragraph and during the Warranty Period, AMS will, at its sole discretion, replace or repair any
defective parts of the Product sent to AMS during the Warranty Period (or, if the Product is no longer available, replace
the defective Product with a
comparable Product of equal or greater value).
AMS’S SOLE OBLIGATION AND THE CUSTOMER’S SOLE REMEDY FOR ANY DEFECTIVE PRODUCT OR PART
THEREOF SHALL BE LIMITED TO THE REPAIR AND REPLACEMENT THEREOF. AMS’S ENTIRE AGGREGATE
LIABILITY UNDER THE WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THIS PRODUCT
(EXCEPT WHERE AMS, IN ITS SOLE DISCRETION, DECIDES TO REPLACE THE PRODUCT WITH A PRODUCT
OF GREATER VALUE).
PRIOR TO RETURNING ANY PRODUCT TO AMS, THE CUSTOMER MUST FIRST OBTAIN A RETURN
AUTHORIZATION NUMBER AND SHIPPING INSTRUCTIONS FROM AMS (AN “AUTHORIZATION”) BY CALLING
THE FOLLOWING NUMBER: 1-800-350-4562.
After hav
ing obtained an Authorization from AMS, the customer should promptly ship the Product to the address
specified in the Authorization with the following documentation:
- a complete description of the problem;
- the Product model number;
- the date and location of Product purchase; and
- the original sales receipt to be valid.
This Warranty does not cover and AMS shall not be responsible for: (i) service calls to correct the installation of the
Product, to instruct the customer on how to use the Product or any other customer education; (ii) consumable and
accessory parts, such as o- rings, bushings, seals or washers; (iii) labour costs associated with the removal, shipping
and reinstallation cost or other contingent expenses; and (iv) routine replacement of parts due to normal wear and tear
of the Product arising from use.
Damages caused by accident, fire,
lightning, brown-out, leaking, superior force, improper installation, handling or
operation, error, use for non-domestic purposes, shipping damage, negligence, abuse, misuse, unauthorized repair,
whether performed by the customer or a third party, or improper care or maintenance WILL IMMEDIATELY RENDER
THIS WARRANTY NULL AND VOID AND AMS WILL BE RELIEVED FROM ITS OBLIGATION TO WARRANT THE
PRODUCT.
AMS WILL NOT BE LIABLE FOR DAMAGES TO PERSONS OR PROPERTY IN CONNECTION WITH THE
INSTALLATION, REPAIR OR REPLACEMENT OF THE PRODUCT, NOR FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, INJURY OR COSTS OF ANY NATURE,
INCLUDING, WITHOUT LIMITATION, LOSS OF USE OR MALFUNCTION RELATING TO TH
IS PRODUCT. THIS
WARRANTY IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY PERSON.
SAVE AS HEREIN PROVIDED, THERE ARE NO OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS OR
GUARANTEES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, MADE OR INTENDED BY AMS OR ITS AUTHORIZED
DISTRIBUTORS.
Some provinces or states may not allow limitations on the exclusion or limitation of incidental or consequential damages,
so these limitations and exclusions may not entirely apply to certain customers. Any provision in the Warranty which is
unenforceable in any province or state shall be ineffective to the extent of such unenforceability, without invalidating
the
remaining provisions or affecting the validity or enforceability of such provisions in any other province or state.
This Warranty gives the customer specific legal rights, and the customer may also have rights which vary based on
state, province or country.
For service and assistance, please call: 1-800-350-4562, or email us at: [e-mail]