Owner manual

69
When an SCN read verification error
occurs:
1. The printer will attempt to re-read the
SCN on the magnetic stripe the
number of times specified by the
Mag. Verify Count feature.
2. If unsuccessful, the printer will erase
the data on the magnetic stripe, print
VOID on the coupon, and place the
coupon in the REJECT BIN.
3. The printer will then pick a new
coupon and retry the procedure in
steps 1 and 2 the number of times
specified by the Coupon Retry Count
feature.
4. If the printer successfully recovers
within the retry parameters specified,
it continues without issuing any error
conditions.
5. If the printer is unable to recover
after exhausting the specified number
of retry attempts, it will go Off line
and display this error message.
This error can occur when:
• Coupon stock does not meet IATA
specifications.
• The coupon is loaded incorrectly.
• The coupon stock does not have a
magnetic stripe on the back of the
coupon.
• The magnetic stripe is damaged.
— continued
• The printer is not reading the
magnetic stripe correctly.
• The coupon is not being transported
through the printer at the correct
speed.
To correct this problem: