Owner manual

58
Symptom Corrective Action
Mag. Verify Errors Verify that unit has magnetic capability and the
mag feature is enabled. Verify the coupon has a
mag stripe, or the mag stripe is not damaged.
Verify that coupon stock is properly loaded
(magnetic stripe down and towards the inside
wall of the printer).
Use the Mag. Calibration Feature to recalibrate
printer magnetics.
SCN Read Errors Verify that unit has magnetic capability and that
SCN is enabled. Verify that the coupon is SCN
encoded.
Verify that coupon stock is properly loaded
(magnetic stripe down and towards the inside
wall of the printer).
Verify that the proper profile is being used
Coupon/ZONE Jams Clear coupons from printer Jam zones.
Verify you are using only IATA approved stock.
Verify that the OUTPUT BIN and REJECT BIN
are not full.
Verify ZONE 1, ZONE 2, and ZONE 3 DOORS
are properly closed and locked.
Verify that no more that 500 coupons are loaded
in BIN 1.
Perform cleaning procedures.
If coupons stick together, fan the coupon stack
with your fingers before loading.
If coupons are coming out curled, unload
coupons each night.
No PECTABS
Reload PECTABS.
Verify that the printer is properly receiving host
communication.
Check AUX Printer
This message indicates that the printer is trying
to send data to COM2 and has been unable to
get a response from the device attached to it.
COM2: Err The printer has received incorrect handshaking
data from the auxiliary device attached to its
COM2 port.
Memory Errors The printer’s memory is full. Reduce the
number of PECTABS stored in memory.
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