Warranty Information

WHAT WILL WE DO IF ANY OF THE COVERED
EVENTS OCCUR?
If any of the covered events listed in this guide occurs within the
warranty periods specified for the respective flooring product, we will
recoat, refinish, fill or furnish comparable flooring (of our manufacture
and of similar color, pattern, and quality), for either the repair of
the defective area or the replacement of the floor, at our option. In
the unlikely event that we are unable to correct the problem after
a reasonable number of attempts, we will refund the portion of the
purchase price for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable labor costs for the
direct repairs or replacement within the first five years of the warranty
period, or the length of the warranty period, whichever is less based
on the following schedule.
First two years of warranty period: labor reimbursed at 100% of
reasonable and customary charges. Three to five years of warranty
period: labor reimbursed at 50% of reasonable and customary charges.
These limited warranties do not include the removal or replacement of
cabinets, fixtures, retail markups, installation or labor provided by others
or supplemental costs, including but not limited to, relocation during the
repair process such as hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we
will replace or repair (as specified above) such flooring no more than
once, which is your exclusive remedy under this limited warranty. If
the replacement or repair fails in the same manner a second time, the
site conditions will be deemed unacceptable for the installation of our
hardwood floors.
These are the exclusive remedies under this limited warranty if a
defect or other warranted condition occurs. We reserve the right to
verify any claims or defect by inspection and have samples removed
for technical analysis.
WHAT IS EXCLUDED FROM THESE LIMITED
WARRANTIES?
None of our installers, retailers, distributors or employees has the
authority to alter the obligations, limitations, disclaimers or exclusions
under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR LIMITED
WARRANTIES. By this we mean any loss, expense, or damage other
than to the flooring itself that may result from a defect in the flooring.
Our limited warranties constitute the only express warranties for the
product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-
CONSUMER PRODUCT, ALL WARRANTIES OTHER THAN OUR
LIMITED WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED
WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED
WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN
DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO
THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION.
WHAT IS NOT COVERED BY THESE LIMITED
WARRANTIES?
• The Limited Warranties do not cover conditions caused
by improper use or maintenance, such as: (see Care and
Cleaning Tips insert)
1. Reduction in gloss, marks, scuffs, scratches, gouges,
dents or cuts, including, without limitation, those caused
by pets, spikes or high heeled shoes.
2. Damage caused by negligence, accidents, misuse, or
abuse (i.e., dragging object across the floor without proper
protection).
3. Wear caused by pebbles, sand or other abrasives,
construction traffic, or failure to maintain the floor as
required (see Care and Cleaning Tips insert).
4. Damage caused by caster wheels or vacuum cleaner
beater bars.
5. Failure to support furniture with floor protectors that at
least one inch in diameter, made of non-staining felt or
non-pigmented hard plastic, rest flat on the floor and are
replaced regularly.