User manual

Service
51
SERVICE
In the section ”What to do if ...” there is a list of some faults which you
can remedy yourself. Look there first if a fault occurs. If you find no
information there, please consult your Customer Service Centre.
Always prepare in advance for the discussion. By doing so you will sim-
plify the diagnosis and the decision on whether customer service is
necessary.
Note the PNC-number and the
S-number. Both can be found on the
rating plate on the inside of the door
on your washing machine.
Answer as precisely as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
• Does the multidisplay show an error message?
When do you incur costs even during the warranty period?
– if you could have dealt with the fault yourself with the aid of the
Faults Table (see the section ”What to do if ...”) ,
– if several trips by the customer service technician are necessary
because he had not received all the necessary information before his
visit and must now e.g. fetch spare parts. These multiple trips can be
avoided if you prepare your phone call as described above.
PNC .....................................................
S-No. .....................................................