User manual

ManualsBrandsAEG ManualsDomestic AppliancesL9FEA966C

Problem Possible solution

The App cannot connect

to the appliance.

• Check the wireless signal.

• Check if your smart device is connected to the wireless net-

work.

• Check your home network and router.

• Restart the router.

• Contact your wireless service provider if there are problems

with the wireless network.

• The appliance, the smart device, or both, need to be con-

figured again because a new router has been installed or

the router configuration has been changed.

The App cannot fre-

quently connect to the

appliance.

• Make sure that the wireless signal reaches the appliance.

Try to move the home router as near the appliance as pos-

sible or consider purchasing a wireless range extender.

• Make sure the wireless signal is not disrupted by micro-

wave. Turn the microwave off. Avoid using the microwave

and the remote control at the same time.

The appliance makes an

unusual noise and vi-

brates.

• Make sure the levelling of the appliance is correct. Refer to

"Installation instruction".

• Make sure that the packaging and/or the transit bolts are

removed. Refer to "Installation instruction".

• Add more laundry in the drum. The load may be too small.

The programme duration

increases or decreases

during programme exe-

cution.

• The ProSense function is able to adjust the programme du-

ration according to the type and the laundry load size. Re-

fer to "The ProSense load detection" in "Daily Use" chap-

ter.

The washing results are

not satisfactory.

• Increase the detergent quantity or use a different deter-

gent.

• Use special products to remove the stubborn stains before

you wash the laundry.

• Make sure that you set the correct temperature.

• Decrease the laundry load.

• Make sure that no other type of detergent has been poured

the compartment

Salt

. In this case, refer to "Eliminating de-

tergent or other additives from salt compartment'.

• Make sure that no salt has been poured in the compart-

ment . If it happens, run a rinse cycle or run the washing

cycle again.

Too much foam in the

drum during the washing

cycle.

• Reduce the quantity of detergent.

Excessive consumption

of salt.

• Check if the water softener has been set to act also during

rinse phase. Refer to "How to set the water hardness level"

in "The Water Softener (SoftWater Technology)" chapter.