User Manual

10 11
Guarantee Conditions
AEG offer the following guarantee to the first purchaser of this appliance.
1. The guarantee is valid for 12 months commencing when the appliance is handled over to
the first retail purchaser, which must be verified by purchase invoice or similar
documentation.
The guarantee does not cover commercial use.
2. The guarantee covers all parts or components which fail due to faulty workmanship or
faulty materials. The guarantee does not cover appliances where defects or poor
performance are due to misuse, accidental damage, neglect, faulty installation,
unauthorised modification or attempted repair, commercial use or failure to observe
requirements and recommendations set out in the instruction book.
This guarantee does not cover such parts as light bulbs, removable glassware, dust bags or
filters.
3. Should guarantee repairs be necessary the purchaser must inform the nearest customer
service office (manufacturer’s service or authorised agent). AEG reserves the right to
stipulate the place of the repair (i.e. the customer’s home, place of installation or AEG
workshop).
4. The guarantee or free replacement includes both labour and material.
5. Repairs carried out under guarantee do not extend the guarantee period for the appliance.
Parts removed during guarantee repairs become property of AEG.
6. The purchaser’s statutory rights are not affected by this guarantee.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to
your new home subject to the following qualifications:
* The guarantee starts from the date you first purchased your product.
* The guarantee is for the same period and to the same extent for labour and parts as exist
in the new contry of use for this brand or range of products.
* This guarantee relates to you and cannot be transferred to another user.
* Your new home is within the European Community (EC) or European Free Trade Area.
* The product is installed and used in accordance with our instructions and is only used
domestically, i.e. a normal household
The electrical supply complies with the specification given in the rating label.
* The product is installed taking into account regulations in your new country.
Before you move, please contact your nearest Customer Care centre, listed below, to give them
details of your new home. They will then ensure that the local Service Organisation is aware of
your move and able to look after you and your appliances.
France Senlis [phone]
Germany Nürnberg [phone]
Italy Pordenone [phone]
Sweden Stockholm [phone]
UK Newbury [phone]
Service and Spare Parts
When you contact the Service Centre, they will need the following
information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label on the back of this
instruction booklet)
5. Date of purchase
If you require spare parts or an engineer contact your local Service Force
Centre by telephoning:
0870 5 929 929
Your call will be routed to the your local Service Force Centre.
CUSTOMER CARE
For general enquiries concerning your Electrolux appliance and for further
information on AEG products, contact our Customer Care Department by
letter or telephone as follows:
Customer Care Department
AEG Domestic Appliances Limited
PO Box 47
Newbury RG14 5XL
Tel : [phone]
Fax: [phone]