Acer Altos R510 User’s Guide
Copyright © 2004 Acer Incorporated All Rights Reserved. Acer Altos R510 User’s Guide 1st Issue: December 2004 Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
iii Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
iv Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.
v Important safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 3 Do not use this product near water. 4 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
vi a When the power cord or plug is damaged or frayed b If liquid has been spilled into the product c If the product has been exposed to rain or water d If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
iii iii iii iii iv iv iv iv v 1 System information 1 Product briefing Processor Memory subsystem Storage Graphics interface Networking I/O ports Caring features Product specification summary 3 3 3 4 4 4 4 5 6 2 System tour 7 System board Connector and Header Locations Configuration Jumpers Serial Port Configuration Jumper BIOS Select Jumper Back Panel Connectors External and internal structure Front view (with bezel) Front view (w/o bezel) Front panel Front Panel LED and Buttons description Control B
Selecting a site Checking the package contents System startup Turning on the system Turning off the system Power-on problems 4 Configuring the system 25 25 26 26 26 27 29 Upgrading the system 31 Installation precautions 31 ESD precautions 31 Preinstallation instructions 31 Post-installation instructions 32 Opening the server 33 Before opening the server 33 Removing the Chassis Cover 33 Installing the Chassis Cover 35 Removing and Installing the Front Bezel 36 Removing the Front Bezel 36 Installing the F
Installing a DVD/CD-RW or CD-ROM Drive into Slimline Bay (Backplane Installed) 66 Removing a DVD/CD-RW or CD-ROM Drive from the Slimline Bay (Backplane Installed) 68 Installing DVD/CD-RW or CD-ROM Drive into Slimline Bay (No Backplane Installed) 69 Installing and Removing a PCI Riser Connector 72 Installing a PCI Riser Connector 72 Removing a PCI Riser Connector 74 Installing and Removing a PCI Add-in Card 76 Installing a PCI Add-in Card 76 Removing a PCI Add-in Card 77 Installing and Removing the SATA or S
6 Troubleshooting 143 Resetting the System 145 Problems following Initial System Installation 145 First Steps Checklist 145 Hardware Diagnostic Testing 146 Verifying Proper Operation of Key System Lights147 Confirming Loading of the Operating System 147 Specific Problems and Corrective Actions 147 Power Light Does Not Light 148 No Characters Appear on Screen 148 Characters Are Distorted or Incorrect 149 System Cooling Fans Do Not Rotate Properly 150 Diskette Drive Activity Light Does Not Light 150 CD-ROM
Required Installation Position of the CMA Installing the CMA on the Slide Rails Placing and Securing Cabling Within the CMA General Safety Information Appendix C: Sensor Table Sensor Table Appendix D: SATA RAID Configuration 170 171 172 173 175 177 179 Configuring the onboard SATA RAID 181 How to enable the onboard SATA RAID function 181 Loading the BIOS default setting 181 Enabling the onboard SATA RAID function 181 How to create RAID 1 volume 181 Enter the onboard SATA RAID Configuration Utility181
1 System information
The Acer Altos R510 is a rack optimised dual processor system loaded with features. The system uses next generation technology to offer excellent performance for cost sensitive applications.
3 Product briefing This section provides basic information concerning the configuration of your Altos R510 system.
4 1 System information Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos R510. Storage • Slim-type IDE CD-ROM/DVD-ROM drive • Slim-type 3.
5 Serial ATA ports • Two SATA ports Service ID • • Front service ID button Front and rear service ID LED Operating Systems supported • Microsoft® Windows® Server 2003 • Red Hat Enterprise Linux 3.0 • Novell NetWare 6.5 • SCO Unixware 7.1.4 • SCO OpenServer 5.0.
6 1 System information Product specification summary Highlighted below are the system’s key features: • Single or dual Intel® XeonTM processor supporting Hyper-Threading Technology • 800 MHz FSB supports processor speeds from 3.6 GHz and above • • Intel® E7320 chipset consisting of: • Intel® E7320 Memory Controller Hub (MCH) • Intel® 6300ESB I/O Controller Hub (ICH) Supports two PCI riser cards Low Profile: One 66/66MHz/3.
2 System tour
This chapter provides locations of various components and ports and instructions on how to set up the system.
9 System board Connector and Header Locations The mainboard of the R510 becomes accessible once you open the system. The figure below is provided to help you indentify and locate connectors, slots and ports.
10 2 System tour Item Description G DIMM sockets (DIMM 1B, 1A, 2B, 2A, 3B, and 3A) H Processor 1 fan header I Processor 1 socket J Processor 2 socket K Processor 2 fan header L +12V processor power connector M Fan board connector N Floppy connector O PCI fan connector P IDE connectors Q 100-pin Floppy/Front Panel/ATA connector R Main power connector S 50-pin front panel connector T 34-pin front panel connector U Configuration jumpers V SATA 1 connector W SATA connector
11 Configuration Jumpers J1H2, J1H3, J1H5 J1H2 Pass Clr 3 Protect 2 Erase J1H3 Rcvr Boot Recovery Boot Normal Boot 2 3 J1H5 CMOS Clr 3 2 Jumper Name J1H2 Password Clear J1H3 Recovery Boot BMC Control Force Erase Pins What happens at system reset?? 1-2 If these pins are jumpered, administrator and user passwords will be cleared on the next reset. These pins should not be jumpered for normal operation.
12 Jumper Name J15H CMOS Clear 2 System tour Pins What happens at system reset?? 1-2 If these pins are jumpered, the CMOS settings will be cleared on the next reset. These pins should not be jumpered for normal operation. 2-3 These pins should be jumpered for normal system operation.
13 BIOS Select Jumper J1A4BIOS Select 1-2: Normal Operation (Default) 3 3 2-3: Force to Lower Bank Pins What happens at system reset?? 1-2 System is configured for normal operation 2-3 Force BIOS to lower bank
14 2 System tour Back Panel Connectors A B C D E F G H TP00943 Item Description A PS/2 Mouse port B PS/2 Keyboard port C Com Port (RJ-45 connector) D Gigabit LAN # 1 Port (RJ45) E Gigabit LAN # 2 Port (RJ45) F Video Port G USB port #1 H USB port #2
15 The NIC LEDs at the right and left of each NIC provide the following information.
16 2 System tour External and internal structure Front view (with bezel) No. Description A Name Plane B LEDs Front view (w/o bezel) A B No. Description A Slimline DVD/CD-RW, CD-ROM or FDD Bay B 3.
17 Front panel AB C D E F G H I L K J Front Panel LED and Buttons description Item Description A LAN #2 Activity LED B LAN #1 Activity LED C Power button D Power LED E Hard Drive Activity LED F System Status LED G Service ID LED H Service ID Button I System Reset Button J USB connector K Recessed NMI Button (Tool Required) L VGA connector
18 2 System tour Control Button Functions Item Description Power/ Sleep button Toggles the system power on/off. Sleep button for ACPI-compatible operating systems. Reset button Reboots and initializes the system. ID button Toggles the front panel ID LED and the baseboard ID LED on and off. The baseboard LED is visible from the rear of the chassis and allows you to locate the server from the rear of a rack of systems. NMI button Puts the server in a halt-state for diagnostic purposes.
19 Item Description System Identification LED Solid blue indicates system identification is active No light indicates system identification is not activated Note: If the system is powered down without going through the BIOS, the LED state that was in effect at the time of the power-down is restored when the system is powered back on or until the BIOS clears the LED.
20 2 System tour Rear view Item Description A PS2 Mouse Port B Low profile PCI card bracket C Full height PCI card bracket D AC Power receptacle E PS2 keyboard Ports F RJ45 Serial B port G LAN #1 Connector H LAN #2 Connector I Video Connector J USB #1 Connector K USB #2 Connector L Power Supply Fans
21 Optional Peripherals A B Item Description A Slim-line Device cage, support for FDD / DVD / CD-ROM drive B Hard Drive Bays (3)
22 2 System tour Internal components E D C F B A G H J I Item Description A Slimline drive bay B Backplane (optional) C Power supply air baffle D Power supply E PCI add-in card riser assembly F Server board G Processor air duct H Fan module I Control panel J Hard drive bays TP0129
3 Getting Started
This chapter gives information on setting up and starting to use your system
25 Setting up the system Preinstallation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
26 3 Getting Started System startup Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. Refer to “Front view (w/o bezel)” on page 16, for help locating the power button. The system starts up and displays a welcome message. After that, a series of power-on self-test (POST) messages appears.
27 Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel. Make sure that the cable is properly connected to the power source and to the power cable socket. • No power comes from the grounded power outlet. Have an electrician check your power outlet.
28 3 Getting Started
4 Configuring the system
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
31 Upgrading the system Certain components of the Altos R510 are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your Acer dealer or a qualified service technician for assistance. Important: Observe the installation precautions described in the subsequent section when installing or removing a server component.
32 4 Configuring the system 4 Follow the ESD precautions described in this section when handling a server component. 5 Remove any expansion board(s) or peripheral(s) that block access to the DIMM socket or other component connector. See the following sections for specific installation instructions on the component you want to install. Warning! Failure to properly turn off the server before you start installing components may cause serious damage.
33 Opening the server Caution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the “Preinstallation instructions” on page 31. You need to open the Altos R510 before you can install additional components. The top panel is removable to allow access to the system’s internal components. Refer to the following sections for instructions.
34 4 Configuring the system 5 While holding the blue button (B) at the top of the chassis in, slide the top cover back until it stops (C). 6 Lift the cover straight up to remove it from the platform.
35 Installing the Chassis Cover 1 Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls. 2 Slide the cover forward until it clicks into place (A). 3 (Optional) Insert the shipping screw (B) at the center of the top cover. 4 Reconnect all peripheral devices and the AC power cord.
36 4 Configuring the system Removing and Installing the Front Bezel Removing the Front Bezel Use the steps below to remove the front bezel. 1 Pull the bezel out from the chassis. Installing the Front Bezel Use the steps below to install the Altos R510’s front bezel. The front bezel is optional. 1 Push the bezel onto the front of the chassis until it clicks into place.
37 Removing and Installing the Processor Air Duct Always operate your Altos R510’s chassis with the processor air duct in place. The air duct is required for proper airflow within the chassis. For instructions on adding or replacing a processor, first remove the processor air duct and the processor air dam, and then see page 83 for instructions on processor installations and removals.
38 4 Configuring the system the power supply. Use caution not to pinch or disengate cables that may be near or under the air duct. Removing and Installing the Air Baffle Some installation processes will require that you remove the air baffle that is placed behind the hard drive bays, next to the fan module near the front of your server. The steps below describe how to remove and then install the air baffle. Use these steps only when it is indicated as necessary for a component installation process.
39 5 Pull up on the air baffle to remove it. See the figure below. You may need to remove or hold cables out of the way.
40 4 Configuring the system Installing the Air Baffle 1 Lower the baffle into the chassis between the power supply and the drive bay area, to the left of the fan module. 2 While setting the baffle into place, route the cables beneath it appropriately. 3 Fit the tab that extends from the front of the baffle under the drive bay area. 4 Line up the guide pins on the baffle with the matching holes in the chassis floor and in the backplane if you have a backplane installed.
41 Installing and Removing a Hard Disk Drive Up to three hard drives of one of the following types can be installed, depending on the hard drive installation option used in your server chassis and the drives supported by your server board. 1 Three fixed SATA drives or three fixed SCSI drives if the fixed drive kit is installed. 2 Three hot-swap SATA drives if the SATA backplane is installed. 3 Three hot-swap SCSI drives if the SCSI backplane is installed.
42 4 Configuring the system 6 Remove the four screws that attach the plastic retention device or the previously installed hard drive to the drive carrier. Two screws are at each side of the retention device or the hard drive. Store the plastic retention device for future use. 7 With the drive circuit-side down, position the connector end of the drive so that it is facing the back of the carrier. 8 Attach the hard drive to the carrier using the four screws removed from the carrier.
43 9 Insert the drive into the bay until it clicks into place. 10 If it is not already installed, connect the SATA power cable adapter to the 3x2 power supply cable that extends from your power supply. See letters “A” and “B” in the figure below. The power cable adapter was provided to you with the fixed drive kit.
44 4 Configuring the system 11 For each drive you install, route one SATA data cable from the server board or add-in card to the hard drive, with the right-angle end of the SATA data cable connected to the server board or addin card SATA connector. See your server board documentation or add-in card documentation for assistance in locating the SATA connectors on the board or add-in card. 12 See letters “C”, “D”, and “E” in the figure below and the arrow that leads from them to the component in the chassis.
45 A B E D C A TP0130 15 See letter “B” in the figure below and the arrow that leads from this letter to the component in the chassis. This component is the air baffle that is referred to in the following steps. The letter “B” points to the cutout that is referred to. 16 Power cables for drives installed to the right side of the air baffle must be routed beneath the front cutout in the underside of the air baffle.
46 4 Configuring the system A B A 18 (Optional) Install the front bezel. For instructions, see “Removing and Installing the Front Bezel.” 19 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 20 Plug all peripheral devices and the AC power cable back into the server. Removing a Fixed SATA Hard Disk Drive CAUTION: Fixed drives are NOT hot swappable.
47 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.” 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 4 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.” 5 Disconnect the SATA data connector and power cables from the rear of the SATA drive.
48 4 Configuring the system Installing a SATA or SCSI Hot-swap Hard Disk Drive Use these instructions only if you have installed the SATA or SCSI backplane kit. Please refer to Page 79 for details of how to install the backplane. 1 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.” 2 Press in on the green latch at the front of the hard drive carrier. See letter “A” in the figure below.
49 A TP00787 5 Remove the hard drive from its wrapper and place it on an antistatic surface. 6 Set any jumpers and/or switches on the drive according to the drive manufacturer’s instructions. 7 With the drive circuit-side down, position the connector end of the drive so that it is facing the rear of the drive carrier.
50 4 Configuring the system 8 Align the holes in the drive to the holes in the drive carrier and attach it to the carrier with the screws that were attached to the plastic retention device. 9 With the black lever in the fully open position, slide the drive assembly into the chassis. The green latch at the front of the drive carrier must be to the right. Do not push on the black drive carrier lever until the lever begins to close by itself.
51 1 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.” 2 Press in on the green latch at the front of the hard drive carrier. 3 Pull out on the black lever to slide the carrier from the chassis. 4 Remove the four screws that attach the hard drive to the drive carrier. Lift the drive from the carrier. Store the drive in an antistatic bag.
52 4 Configuring the system Installing or Removing a Floppy Drive Floppy drives are installed in different ways, depending on the following items: 1 The SATA or SCSI backplane is installed and you want to install the floppy drive into the slimline drive bay. 2 No backplane is installed and you want to install the floppy drive into the slimline drive bay. 3 The SATA or SCSI backplane is installed and you have installed a CD-ROM or DVD/CD-RW drive into the slimline drive bay.
53 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 4 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.” 5 Align the two holes at the left side of the floppy drive with the two cutouts in the floppy drive carrier. See letter “A” in the figure below.
54 4 Configuring the system 10 Slide the floppy drive assembly into the slimeline bay of the chassis until it clicks into place. See letter “A” in the figure below. 11 Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. See letter “B” in the figure below. 12 Insert the loose end of the floppy cable into the backplane connector. See letter “C” in the figure below. 13 Push in on the connector cover to lock the cable into place. See letter “D” in the figure below.
55 Removing a Floppy Drive from the Slimline Bay (Backplane Installed) 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.” 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 4 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.
56 4 Configuring the system drive power adapter cable used in these instructions was sent to you with your fixed drive kit. 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.” 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 4 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.
57 9 Push down on the connector cover to lock the cable into place. See letter “C” in the figure below. 10 Open the connector on the interposer board by pulling out on the connector cover. See letter “D” in the figure below. 11 Insert the loose end of the floppy cable into the interpose board connector. See letter “E” in the figure below. 12 Push in on the connector cover to lock the cable into place. See letter “F” in the figure below.
58 4 Configuring the system A B 15 Slide the floppy drive assembly into the chassis until it clicks into place. See letter “A” in the figure below. 16 Connect the 2x2 end of the floppy drive power cable that was included with your kit to the 2x2 power connector on the SATA power adapter cable. See letters “B” and “C” in the figure below. 17 Connect the remaining end of the floppy drive power cable to the power connector on the rear of the floppy drive. See letter “D” in the figure.
59 20 A F C B E D E D F B C TP01174 21 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 22 (Optional) Install the front bezel. For instructions, see “Removing and Installing the Front Bezel.” 23 Plug all peripheral devices and the AC power cable back into the server.
60 4 Configuring the system Removing a Floppy Drive from the Slimline Bay (No Backplane Installed) 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.” 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 4 Remove the front bezel if it is installed. For instructions, see “Removing and Installing the Front Bezel.
61 Installing a Floppy Drive into the Converted Hard Drive Bay (Backplane Installed) The slimline floppy drive conversion kit can only be installed into a system that is using either the SATA or the SCSI backplane. You will know if you have one of these backplanes installed if you can install either hot-swap SATA or hot-swap SCSI drives. The conversion kit must be installed in the left hard drive bay. 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.
62 4 Configuring the system A A 9 TP01308 Attach the floppy drive to the carrier with the screws that came with your floppy drive conversion kit. One screw attaches at each side. 10 Reattach the slide rails onto the floppy drive conversion kit carrier.
63 11 Open the connector on the rear of the floppy drive by pulling up on the connector cover. 12 Insert one end of the flat flex cable end into the floppy drive connector. 13 Push down on the connector cover to lock the cable into place. 14 Slide the carrier assembly into the left hard drive bay until it clicks into place. See letter “A” in the figure below. 15 Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. See letter “B” in the figure below.
64 4 Configuring the system 18 Install the chassis cover. For instructions, see “Installing the Chassis Cover” 19 (Optional) Install the front bezel. For instructions, see “Removing and Installing the Front Bezel.” 20 Plug all peripheral devices and the AC power cable back into the server. Removing a Floppy Drive from the Converted Hard Drive Bay 1 Observe the safety and ESD precautions at the start of this book. 2 Power down the server and unplug all peripheral devices and the AC power cable.
65 5 Open the connector labeled “Floppy Con” on the backplane by pulling up on the connector cover. Remove the flat flex cable from the backplane. 6 Push in on the lever at the rear of the floppy carrier and slide the drive from the front of the chassis. 7 Open the connector cover on the rear of the floppy drive by pulling up on it. Release the flat flex cable from the drive. 8 Remove the two screws at each side that hold the drive rails to the drive carrier. Lift the two rails from the carrier.
66 4 Configuring the system Installing or Removing a DVD/CD-RW or CD-ROM Drive CAUTION: DVD/CD-RW and CD-ROM drives are NOT hot swappable. Before removing or replacing the drive, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.
67 8 Use the two screws indicated in the figure to attach the interposer board to the DVD/CD-RW or CD-ROM drive. See letters “C” and “D” in the figure. 9 Attach the 44-pin CD-ROM drive cable to the exposed side / back of the interposer board. See letter “E” in the figure. 10 Slide the DVD/CD-RW or CD-ROM drive carrier into the chassis. See letter “A” in the figure below. 11 Connect the loose end of the CD-ROM drive cable to the backplane connector. See letter “B” in the figure.
68 4 Configuring the system A B 12 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 13 (Optional) Install the front bezel. For instructions, see “Removing and Installing the Front Bezel.” 14 Plug all peripheral devices and the AC power cable back into the server. Removing a DVD/CD-RW or CD-ROM Drive from the Slimline Bay (Backplane Installed) 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.
69 8 Disconnect the data cable from the rear of the DVD/CD-RW or CDROM drive. 9 Remove the two screws at the rear of the DVD/CD-RW or CD-ROM drive to disconnect the interposer board. 10 Store the screw and interposer board for future use. Suggestion: tape the screw to the drive carrier. 11 Slide the empty drive carrier into the chassis until it clicks into place. 12 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 13 (Optional) Install the front bezel.
70 4 Configuring the system 6 Align the two holes at left edge of DVD/CD-RW or CD-ROM drive with the cutouts in drive carrier. See letter “A” in the figure below. 7 Lower the right side of the DVD/CD-RW or CD-ROM drive into the carrier until it clicks into place. See letter “B” in the figure below. 8 Use the two screws indicated in the figure to attach the interpose board to the DVD/CD-RW or CD-ROM drive. See letters “C” and “D” in the figure.
71 14 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 15 (Optional) Install the front bezel. For instructions, see “Removing and Installing the Front Bezel.” 16 Plug all peripheral devices and the AC power cable back into the server.
72 4 Configuring the system Installing and Removing a PCI Riser Connector CAUTION: PCI riser connectors are NOT hot swappable. Before removing or replacing the riser connector, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet. Installing a PCI Riser Connector To install the PCI riser connector, use the following instructions.
73 6 Line up the screws on the riser assembly with the slot and the large hole on the riser connector. 7 Press and hold the blue riser locking lever. See letter “A” in the figure below. 8 Place riser connector onto the retention pins. 9 Slide the riser connector to the right to lock it into place. 10 Release the blue locking lever. 11 Install a PCI add-in card, if desired. For instructions, see “Installing a PCI Add-in Card.
74 4 Configuring the system 14 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 15 Plug all peripheral devices and the AC power cable back into the server. Removing a PCI Riser Connector The PCI riser connector can be replaced if it fails or if a different option is required. To replace the PCI riser connector, use the following instructions to remove it, and then follow the instructions under “Installing a PCI Riser Connector” to install a new riser connector.
75 4 Lift up on the two blue levers to lift the PCI riser assembly from the chassis. 5 Remove any PCI add-in cards that are installed in the connector. For instructions, see “Removing a PCI Add-in Card.” 6 Push back on the blue release lever at the end of the riser connector. While holding the lever back, push firmly on the other edge of the board to disengage the board from the riser. 7 Follow the steps under “Installing a PCI Riser Connector” to install a replacement riser connector.
76 4 Configuring the system Installing and Removing a PCI Add-in Card Installing a PCI Add-in Card In the slots provided by the PCI riser connector, you can install either one or two add-in cards. Use the following instructions to install an add-in card. 1 Observe the safety and ESD precautions at the beginning of this book. See “Safety Information.” 2 Power down the server and unplug all peripheral devices and the AC power cable. 3 Remove the chassis cover.
77 8 Insert the add-in card until it seats in riser card connector. Make sure the bracket inserts into the matching slot. See letter “C”. 9 Close the retention clip. See letter “A” in the figure. A B C 10 Position the riser assembly over the PCI sockets on the server board (see letter “A” in the figure below), lining up the four hooks at the rear of the riser assembly (see letter “B”) with the four slots in the rear of the chassis (see letter “C”).
78 4 Configuring the system 7 Remove the add-in card 8 Close the retention clip. 9 Position the riser assembly over the PCI sockets on the server board. 10 Push the riser assembly down until the assembly is securely seated. 11 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 12 Plug all peripheral devices and the AC power cable back into the server.
79 Installing and Removing the SATA or SCSI Backplane (Optional) You received your server chassis with your choice of one of drive installation options: • A hot-swap SCSI option that came with a SCSI backplane board. • A hot-swap SATA option that came with a SATA backplane board. • A fixed SATA drive option. This option does not include a board to install. CAUTION: The backplane is NOT hot swappable.
80 4 Configuring the system 8 Slide the board to the right until it stops. Do not pull on any components on the board – grasp only on the edges of the board. See letter “B” in the figure. 9 Lift the backplane from the chassis. The holes in the backplane will slide from the matching pins in the chassis. If any of the pins catches on the holes, it means you have not slid the board fully to the right. See letter “C” in the figure.
81 5 Remove all hot-swap drive carriers. For instructions, see “Removing a SATA or SCSI Hot-swap Hard Disk Drive.” 6 Set the backplane board in place so that the holes in the board fit through the pegs in the bottom of the server chassis. See letter “A” in the figure below. 7 Slide the board to the left until it stops. Do not pull on any components on the board – grasp only on the edges of the board. See letter “B” in the figure.
82 4 Configuring the system • Floppy drive cable, if applicable • CD-ROM drive cable, if applicable 10 Install the air baffle. For instructions, see “Installing the Air Baffle.” 11 Install the chassis cover. For instructions, see “Installing the Chassis Cover.” 12 Install the hot-swap hard drive(s), if applicable. For instructions, see “Installing a SATA or SCSI Hot-swap Hard Disk Drive.” 13 (Optional) Install the front bezel. For instructions, see “Installing the Front Bezel.
83 Processor Installation and Upgrade Installing or Replacing the Processor CAUTION Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. Contact your local Acer dealer for a list of compatible processor(s). ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board.
84 4 Configuring the system A B A NOTE: Make sure the alignment triangle mark and the alignment triangle cutout align correctly. 7 Lower the socket lever completely.
85 Installing the Heat Sink(s) 1 The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 2 Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor. 3 Loosely screw in the captive screws on the heat sink corners in a diagonal manner (screw in one screw, then the screw located diagonally to the first screw).
86 4 Configuring the system Removing a Processor 1 Observe the safety and ESD precautions at the beginning of this book. 2 Turn off all peripheral devices connected to the server. Turn off the server. 3 Remove the AC power cord from the server. 4 Remove the server’s cover. See the documentation that accompanied your server chassis for instructions on removing the server’s cover. 5 Unplug the processor fan cable from the server board.
87 Memory Installations and Upgrade Upgrading the system memory This section includes instructions for removing and installing a memory module. The Altos R510 provides six DDR333 DIMM sites in two DIMM channels. DIMMs 1A, 2A and 3A are connected to memory channel A. DIMM 1B, 2B and 3B are connected to memory channel B. The maximum memory capacity is 12GB DDR333 memory. Memory DIMM technologies supported are: 512MB, 1 GB and 2 GB.
88 4 Configuring the system The minimum memory configuration is one DIMM, installed in DIMM socket 1B (the socket farthest from the processors). However, for optimum performance and dual-channel interleave operation, a minimum of two DIMMs should be installed. DIMMs on channel A are paired with DIMMs on channel B to configure 2-way interleaving. Both DIMM1B and DIMM1A must be populated before any DIMMs are installed. DIMM2B and DIMM2A must be populated in pairs.
89 Memory Sparing To provide a more fault tolerant system, the Altos R510 includes specialized hardware to support fail-over to a spare DIMM device in the event that a primary DIMM in use exceeds a specified threshold of runtime errors. One of the DIMMs installed per channel will not be used, but kept in reserve.
90 4 Configuring the system Installing and Removing Memory The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A, DIMM3B, and DIMM3A, starting from the edge of the board. DIMM3A is the socket closest to the processor socket. See “Memory” for a discussion of the memory requirements and options. See “Additional Information and Software” for a link to the list of tested DIMMs.
91 6 Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. 7 Holding the DIMM by the edges, remove it from its anti-static package. 8 Position the DIMM above the socket. Align the two small notches in the bottom edge of the DIMM with the keys in the socket (see inset in the figure above). 9 Insert the bottom edge of the DIMM into the socket. 10 When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place.
92 4 Configuring the system
5 BIOS setup
This chapter explains the system BIOS and discusses how to configure the system by changing the BIOS settings.
95 Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present.
96 5 BIOS setup BIOS Setup Utility The BIOS Setup utility is provided to perform system configuration changes and to display current settings and environment information. The BIOS Setup utility stores configuration settings in system nonvolatile storage. Changes affected by BIOS Setup will not take effect until the system is rebooted. The BIOS Setup Utility can be accessed during POST by using the F2 key.
97 BIOS Setup Keyboard Command Bar Options Press Description Help - Pressing F1 on any menu invokes the general Help window. ← → The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed. ↑ Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item.
98 5 BIOS setup Press Description Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the pressing of the Enter key. When the ESC key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered. When the ESC key is pressed in any submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the exit confirmation window is displayed and the user is prompted whether changes should be discarded.
99 Main The first screen displayed when entering the BIOS Setup Utility is the Main Menu selection screen. This screen displays the major menu selections available. The following tables describe the available options on the top and lower level menus. Default values are shown in bold text.
100 5 BIOS setup Feature Options Help Text Description Type N/A N/A Processor brand ID string Speed N/A N/A Calculated processor speed Count N/A N/A Detected number of physical processors N/A N/A Amount of physical memory detected System Memory Size Server Board MCH Stepping Stepping N/A N/A System Time HH:MM:SS Use [ENTER], [TAB] or [SHIFT-TAB] to select a field. Use [+] or [-] to configure system Time.
101 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. BIOS Setup, Advanced Menu Options Feature Options Help Text Description Advanced Settings WARNING: Setting wrong values in below sections may cause system to malfunction. Processor Configuration N/A Configure processors. Selects submenu.
102 5 BIOS setup Feature Options Help Text Description IDE Configuration N/A Configure the IDE device(s). Selects submenu. Floppy Configuration N/A Configure the Floppy drive(s). Selects submenu. Super I/O Configuration N/A Configure the Super I/O Chipset. Selects submenu. USB Configuration N/A Configure the USB support. Selects submenu. PCI Configuration N/A Configure PCI devices. Selects submenu. Memory Configuration N/A Configure memory devices. Selects submenu.
103 Feature Options Help Text Description Manufacturer Intel N/A Displays processor manufacturer string Brand String N/A N/A Displays processor brand ID string Frequency N/A N/A Displays the calculated processor speed FSB Speed N/A N/A Displays the processor front-side bus speed. CPUID N/A N/A Displays the CPUID of the processor. Cache L1 N/A N/A Displays cache L1 size. Cache L2 N/A N/A Displays cache L2 size. Cache L3 N/A N/A Displays cache L3 size.
104 5 BIOS setup Feature Options Help Text Max CPUID Value Limit Disabled This should be enabled in order to boot legacy OSes that cannot support processors with extended CPUID functions. HyperThreading Technology Disabled Intel ® Speed Step ™ Tech Auto Enabled Enabled Enable Hyper-Threading Technology only if OS supports it. Disabled Select disabled for maximum CPU speed. Select enabled to allow the OS to reduce power consumption. Description Controls Hyper-Threading state.
105 BIOS Setup IDE Configuration Menu Options Feature Options Help Text Description Disabled: disables the integrated P-ATA Controller. Controls state of integrated P-ATA controller. IDE Configuration Onboard PATA Channels Disabled Primary Secondary Both Primary: enables only the Primary P-ATA Controller. Secondary: enables only the Secondary P-ATA Controller. Both: enables both PATA Controllers.
106 5 BIOS setup Feature Options Help Text Description Onboard SATA Channels Disabled Disabled: disables the integrated S-ATA Controller. Controls state of integrated S-ATA controller. Enabled Enabled: enables the integrated S-ATA Controller. Configure SATA as RAID Disabled S-ATA Ports Definition A1-master/A2slave Enabled When enabled the S-ATA channels are reserved to be used as RAID. Defines priority between S-ATA channels.
107 Feature Options Help Text Description Secondary IDE Slave N/A While entering setup, BIOS auto detects the presence of IDE devices. This displays the status of auto detection of IDE devices. Selects submenu with additional device details. Third IDE Master N/A While entering setup, BIOS auto detects the presence of IDE devices. This displays the status of auto detection of IDE devices. Selects submenu with additional device details.
108 5 BIOS setup Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature Options Help Text Description Configure this channel to P-ATA or S-ATA. Defines the S-ATA device for this channel. If the Second ATA is assigned S-ATA, this option reverts to PATA. Mixed P-ATA / S-ATA First ATA Channel P-ATA M-S S-ATA M-S P-ATA: Parallel ATA Primary channel. S-ATA: Serial ATA. Second ATA Channel P-ATA M-S S-ATA M-S Configure this channel to P-ATA or S-ATA. P-ATA: Parallel ATA Primary channel.
109 IDE Device Configuration Sub-menu Selections Feature Options Help Text Description Primary/Secondary/Third/Fourth IDE Master/Slave Device N/A N/A Display detected device info Type Not Installed Auto CDROM ARMD Select the type of device connected to the system. The Auto setting should work in most cases. LBA/Large Mode Disabled Auto Disabled: Disables LBA Mode. Auto: Enabled LBA Mode if the device supports it and the device is not already formatted with LBA Mode disabled.
110 5 BIOS setup Feature Options Help Text Description Block (MultiSector Transfer) Mode Disabled Auto Disabled: The Data transfer from and to the device occurs one sector at a time. Auto: The data transfer from and to the device occurs multiple sectors at a time if the device supports it. The Auto setting should work in most cases. PIO Mode Auto 0 1 2 3 4 Select PIO Mode. The Auto setting should work in most cases. DMA Mode Auto Select DMA Mode.
111 Floppy Configuration Sub-menu Selections Feature Options Help Text Description Select the type of floppy drive connected to the system. Note: Intel no longer validates 720Kb & 2.88Mb drives. Floppy Configuration Floppy A Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.88 MB 3 1/2" Onboard Floppy Controller Disabled Enabled Allows BIOS to Enable or Disable Floppy Controller.
112 5 BIOS setup Super I/O Configuration Sub-menu Feature Options Help Text Description Allows BIOS to Select Serial Port A Base Addresses. Option that is used by other serial port is hidden to prevent conflicting settings. Allows BIOS to Select Serial Port B Base Addresses. Option that is used by other serial port is hidden to prevent conflicting settings.
113 USB Configuration Sub-menu Feature Options Help Text Description USB Configuration USB Devices Enabled N/A N/A List of USB devices detected by BIOS. USB Function Disabled Enabled Enables USB HOST controllers. When set to disabled, other USB options are grayed out.
114 5 BIOS setup Feature Options Help Text Legacy USB Support Disabled Enables support for legacy USB. AUTO option disables legacy support if no USB devices are connected. If disabled, USB Legacy Support will not be disabled until booting an OS. Keyboard only Auto Keyboard and Mouse Port 60/64 Emulation Disabled Enabled Enables I/O port 60/64h emulation support. This should be enabled for the complete USB keyboard legacy support for nonUSB aware OSes. USB 2.
115 PCI Configuration This sub-menu provides control over PCI devices and their option ROMs. If the BIOS is reporting POST error 146, use this menu to disable option ROMs that are not required to boot the system.
116 5 BIOS setup Parameter Description Onboard NIC 2 (Right) Disabled Onboard NIC 2 ROM Disabled Slot 1 Option ROM Disabled Slot 2 Option ROM Disabled Option Enabled Enabled PCI-X 64/133 Enabled PCI-X 64/133 Enabled Memory Configuration Sub-menu Selections
117 This sub-menu provides information about the DIMMs detected by the BIOS. The DIMM number is printed on the baseboard next to each device. Feature Options Help Text Description System Memory Settings DIMM 1A Installed Not Installed Informational display. Disabled Mirror Spare DIMM 1B Installed Not Installed Informational display. Disabled Mirror Spare DIMM 2A Installed Not Installed Informational display. Disabled Mirror Spare DIMM 2B Installed Not Installed Informational display.
118 Feature DIMM 3B 5 BIOS setup Options Help Text Installed Description Informational display. Not Installed Disabled Mirror Spare Extended Memory Test 1 MB 1 KB Every Location Settings for extended memory test Disabled Memory Retest Disabled Enabled If "Enabled", BIOS will activate and retest all DIMMs on the next system boot. This option will automactically reset to "Disabled" on the next system boot.
119 Boot Menu Selections Feature Option Help Text Description Boot Settings Configuration N/A Configure settings during system boot. Selects submenu. Boot Device Priority N/A Specifies the boot device priority sequence. Selects submenu. Hard Disk Drives N/A Specifies the boot device priority sequence from available hard drives. Selects submenu. Removable Drives N/A Specifies the boot device priority sequence from available removable drives. Selects submenu.
120 5 BIOS setup Boot Settings Configuration Sub-menu Selections Feature Options Help Text Boot Settings Configuration Quick Boot Quiet Boot Bootup Num-Lock Enabled Disabled Allows BIOS to skip certain tests while booting. This will decrease the time needed to boot the system. Disabled Disabled: Displays normal POST messages. Enabled Enabled: Displays OEM Logo instead of POST messages. Off Select power-on state for Numlock.
121 Feature Options Help Text POST Error Pause Disabled Enabled If enabled, the system will wait for user intervention on critical POST errors. If disabled, the system will boot with no intervention, if possible. Hit ‘F2’ Message Display Disabled Enabled Displays "Press ‘F2’ to run Setup" in POST. Scan User Flash Area Disabled Enabled Allows BIOS to scan the Flash ROM for user binaries.
122 5 BIOS setup Feature Options Help Text Description 1st Boot Device Varies Specifies the boot sequence from the available devices. Number of entries will vary based on system configuration. A device enclosed in parenthesis has been disabled in the corresponding type menu. nth Boot Device Varies Specifies the boot sequence from the available devices. A device enclosed in parenthesis has been disabled in the corresponding type menu.
123 Feature Options Help Text Description 1st Drive Varies Specifies the boot sequence from the available devices. Varies based on system configuration. nth Drive Varies Specifies the boot sequence from the available devices. Varies based on system configuration. Removable Drives Sub-menu Selections Feature Options Help Text Description Specifies the boot sequence from the available devices. Varies based on system configuration.
124 5 BIOS setup Feature Options Help Text Description nth Drive Varies Specifies the boot sequence from the available devices. Varies based on system configuration. ATAPI CD-ROM Drives Sub-menu Selections Feature Options Help Text Description Specifies the boot sequence from the available devices. Varies based on system configuration.
125 Feature Options Help Text Description nth Drive Varies Specifies the boot sequence from the available devices. Varies based on system configuration. Help Text Description Security Menu Options Feature Options Security Settings Administrator Password is N/A Install / Not installed Informational display. User Password is N/A Install / Not installed Informational display.
126 5 BIOS setup Feature Options Help Text Description Set Admin Password N/A Set or clear Admin password Pressing enter twice will clear the password. This option is grayed our when entering setup with a user password. Set User Password N/A Set or clear User password Pressing enter twice will clear the password. User Access Level No Access LIMITED: allows only limited fields to be changed such as Date This node is grayed out and becomes active only when Admin password is set.
127 Feature Options Help Text Description Password On Boot Disabled If enabled, requires password entry before boot. This node is grayed out if a user password is not installed. Secure Mode Timer 1 minute Period of key/PS/2 mouse inactivity specified for Secure Mode to activate. A password is required for Secure Mode to function. Has no effect unless at least one password is enabled. This node is grayed out if a user password is not installed. Key assigned to invoke the secure mode feature.
128 5 BIOS setup Feature Options Help Text NMI Control Disabled Enable / disable NMI control for the front panel NMI button. Enabled Description Server Menu Selections Feature Options Help Text Description System management N/A N/A Selects submenu. Serial Console Features N/A N/A Selects submenu. Event Log configuration N/A Configures event logging. Selects submenu.
129 Feature Options Help Text Assert NMI on SERR Disabled If enabled, NMI is generated on SERR and logged. Assert NMI on PERR Disabled Resume on AC Power Loss Stays Off Enabled Enabled Power On Last State Description If enabled, NMI is generated. SERR option needs to be enabled to activate this option. Grayed out if “NMI on SERR” is disabled. Determines the mode of operation if a power loss occurs. Stays off, the system will remain off once power is restored.
130 5 BIOS setup Feature Options Help Text PXE OS Boot Timeout Disabled This controls the time limit allowed for booting an operating system using PXE boot. The action taken on timeout is determined by OS Watchdog Timer policy setting. 5 minutes 10 minutes 15 minutes 20 minutes OS Watchdog Timer Policy Stay On Platform Event Filtering Disabled Reset Power Off Enabled Controls the policy upon timeout. Stay on action will take no overt action. Reset will force the system to reset.
131 System Management Sub-menu Selections Feature Options Help Text Description Server Board Part Number N/A N/A Field contents varies Server Board Serial Number N/A N/A Field contents varies NIC 1 MAC Address N/A N/A Field contents varies NIC 2 MAC Address N/A N/A Field contents varies System Part Number N/A N/A Field contents varies System Serial Number N/A N/A Field contents varies
132 5 BIOS setup Feature Options Help Text Description Chassis Part Number N/A N/A Field contents varies Chassis Serial Number N/A N/A Field contents varies BIOS Version N/A N/A BIOS ID string (excluding the build time and date).
133 Serial Console Features Sub-menu Selections Feature Options Help Text Description If enabled, BIOS uses the specified serial port to redirect the console to a remote ANSI terminal. Enabling this option disables Quiet Boot. When the Management Module is present, the help text directs the user to select Serial B for Serial Over LAN.
134 Feature Baud Rate 5 BIOS setup Options Help Text 9600 N/A 19.2K 38.4K 57.6K 115.2K Flow Control Terminal Type No Flow Control If enabled, it will use the Flow control selected. CTS/RTS CTS/RTS = Hardware XON/XOFF XON/XOFF = Software CTS/RTS + CD CTS/RTS + CD = Hardware + Carrier Detect for modem use. PC-ANSI VT100+ selection only works for English as the selected language. VTUTF8 uses Unicode. PCANSI is the standard PCtype terminal.
135 Event Log Configuration Sub-menu Selections Feature Options Help Text Description Event Log Configuration Clear All Event Logs Disabled BIOS Event Logging Disabled Enabled Enabled Setting this to Enabled will clear the System Event Log during the next boot. Select enabled to allow logging of BIOS events. Enables BIOS to log events to the SEL. This option controls BIOS events only.
136 5 BIOS setup Feature Options Help Text Description Critical Event Logging Disabled If enabled, BIOS will detect and log events for system critical errors. Critical errors are fatal to system operation. These errors include PERR, SERR, ECC. Enable SMM handlers to detect and log events to SEL. ECC Event Logging Disabled Enables or Disables ECC Event Logging. Grayed out if "Critical Event Logging" option is disabled. PCI Error Logging Disabled Enables or Disables PCI Error Logging.
137 Exit Menu Selections Feature Options Help Text Exit Options Description Exit Options Save Changes and Exit N/A Discard Changes and Exit N/A Discard Changes N/A Exit system setup after saving the changes. Save Changes and Exit F10 key can be used for this operation. Exit system setup without saving any changes. Discard Changes and Exit ESC key can be used for this operation. Discards changes done so far to any of the setup questions. F7 key can be used for this operation.
138 5 BIOS setup Feature Options Help Text Description Load Setup Defaults N/A Load Setup Default values for all the setup questions. Load Setup Defaults F9 key can be used for this operation. Load Custom Defaults N/A Load custom defaults. Load Custom Defaults Save Custom Defaults N/A Save custom defaults Save Custom Defaults Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory.
139 2 Write down the current settings in the BIOS Setup program. Note: Do not skip step 2. You will need these settings to configure your computer at the end of the procedure. Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive. Note: Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade.
140 5 BIOS setup 3 Move the jumper from the normal operation position, Password Clear Protect, at pins 2 and 3 to the Password Clear Erase position, covering pins 1 and 2 as indicated in the following diagram. 4 Reconnect the AC power, power up the system. 5 Power down the system and disconnect the AC power. 6 Return the Password Clear jumper to the Password Clear Protect position, covering pins 2 and 3. 7 Close the server chassis. 8 Reconnect the AC power and power up the server.
141 1 Power down the system and disconnect the AC power. 2 Open the server. 3 Move the jumper from the normal operation position, CMOS Clear by BMC, at pins 2 and 3 to the CMOS Clear Force Erase position, covering pins 1 and 2 as indicated in the following diagram. 4 Reconnect the AC power, power up the system. 5 When the system begins beeping, power it down and disconnect the AC power. 6 Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 2 and 3.
142 5 BIOS setup
6 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the system.
145 Troubleshooting For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Acer provides a package called the “Platform Confidence Test” that may help with your diagnostics.
146 6 Troubleshooting • Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? • Are all standoffs in the proper location and not touching any components, causing a potential short? • Are all add-in PCI boards fully seated in their slots on the server board? • Are all jumper settings on the server board correct? • Are all jumper and switch settings on add-in boards and peripheral devices correct? To check these settings, refer to
147 2 Make sure the system power cord is plugged into a properly grounded AC outlet. 3 Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor). 4 If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A and no CD-ROM disk in the CD-ROM drive.
148 6 Troubleshooting • System cooling fans do not rotate. • Diskette drive activity light does not light. • Hard disk drive activity light does not light. • CD-ROM drive activity light does not light. • There are problems with application software. • The bootable CD-ROM is not detected. Try the solutions below in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help.
149 box, is it switched to the correct system? • Are the brightness and contrast controls on the video monitor properly adjusted? • Is the video monitor signal cable properly installed? • Does this video monitor work correctly if plugged into a different system? • Is the onboard video controller enabled in the BIOS? • Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition.
150 6 Troubleshooting System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: • Is the power-on light lit? If not, see “Power Light Does Not Light” • If your system has LED lights for the fans, is one or more of these LEDs lit? • Are any other control panel LEDs lit? • Have any of the fan motors stopped? Use the server management subsystem to check the fan status.
151 • Is the drive properly configured? Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. • Make sure the driver is loaded and the protocols are bound. • Make sure the hub port is configured for the same duplex mode as the network controller. • Make sure the correct networking software is installed.
152 6 Troubleshooting System Boots when Installing PCI Card System Server Management features require full-time “standby” power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot.
153 • Check your system for a virus infection. • Uninstall and reinstall the software. Make sure all necessary files are installed. • If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. • If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again.
154 6 Troubleshooting Bootable CD-ROM Is Not Detected Check the following: • Make sure the BIOS are configured to allow the CD-ROM to be the first bootable device. LED Information The Acer Altos R510 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.
155 Name Function Location Color Notes CPU 1 & 2 Fan Fault Identify fan failure Front center board Amber On = Fault CPU 1 & 2 Fault Identify processor failure 1” behind processor socket Amber On = Fault 5v Standby Identify 5v standby power on state Front left board Amber On = 5v standby power on Power LED Identify the power state of the system Control Panel Green • Off = Power is off (off or S5) • On = Power on or S0) • Slow Blink = Low power state (S1 – S3)
156 6 Troubleshooting
Appendix A: Management software installation
This appendix shows you how to install the ASM software packages.
159 Installing ASM Acer Server Manager (ASM) consists of the ASM Console and the ASM Agent. These two components are both required to perform server management tasks. System requirements ASM requires TCP/IP connectivity between the ASM Console and the ASM Agent.
160 2 Appendix A: Management software installation Insert the EasyBUILDTM Management CD into the server’s CD-ROM drive. The installation sequence will automatically begin. 3 Select the option for ASM installation. The installation wizard will be initialized. 4 Follow all onscreen instructions to complete installation. For detailed instructions on installing ASM Agent, refer to the ASM User’s manual. ASM Agent will auto-launch as a Windows service after rebooting the system.
161 To install the ASM6 Agent on RedHat Linux 9.0 1 Insert the ASM6 installation CD into your computer's optical drive. 2 Mount the CD-ROM drive with "mount /dev/cdrom /mnt/cdrom" command. For more information on mount command and the options, please refer to RedHat Linux user's guide. 3 Change the working directory to ASM6 Linux Agent subdirectory with the command "cd /mnt/cdrom/LinuxAgent". 4 Type in the command "./asmsetup install" to install the ASM6 Linux Agent.
162 Appendix A: Management software installation
Appendix B: Tool-less rail kit installation
This appendix shows you how to use the optional rail kit to put your Altos R510 server into a server rack.
165 Tool-less rail kit installation Note: Read the General Safety Information on the other side of this sheet before attempting installation. The Slide Rails consist of individual left and right Slide Rails. Details of the Slide Rails are shown below. Setting the Multi-Pin Adapters for Rack Type lThe 10-32 threaded hole in the center of the Multi-Pin Adapter is for securing during shipping (if desired) and for the attachment of front panel blanks (if desired).
166 Appendix B: Tool-less rail kit installation The Multi-Pin Adapters allow the Slide Rails to be used in racks that have square mounting holes or round mounting holes. 1.On each Slide Rail, reverse the Multi-Pin Adapter position to match the rack mounting hole type if necessary. Remove the Multi-Pin Adapter by rotating the Swivel Lock up, pressing the mounting pins together, and then pulling the adapter from the Multi-Pin Bracket. 2.
167 typically identified by a mark or hole. Caution! If Slide Rail is mounted in holes which are not vertically aligned from front to back, the Slide Rail may be damaged and mounting will not be secure. 2.Noting the holes determined in the previous step, align the left Slide Rail with its mounting holes. 3.Hold the Slide Rail in desired rack mounting position. At the rear of Slide Rail, press the Multi-Pin Adapter mounting pins together and insert the Slide Rail into rack upright.
168 Appendix B: Tool-less rail kit installation 4.Making certain the proper mounting holes on rack upright are selected, repeat the above step at the Slide Rail front mounting position. Ensure Slide Rail is level. 5.Fully extend the Slide Rail to its fully extended (locked) position. Press the Slide Extension Release Levers to release the lock. Move the Slide Rail in and out throughout its entire range of motion and make certain it does not bind. If binding is noticed, recheck the mounting positions. 6.
169 fully engaged in the mounting channels. Ensure that the Component Release Levers are in locked position. 4.Press and hold the left and right Slide Extension Release Levers and slowly slide the component and Slide Rails into the fully retracted position. Cable Management ARM installation Note: Read the General Safety Information below before attempting installation.
170 Appendix B: Tool-less rail kit installation mounting position with the Slide Rail track. An overall view of the CMA and its details are shown below. Required Installation Position of the CMA The CMA can be installed on either the left Slide Rail or right Slide Rail (the mounting tabs on either end are identical). Regardless of the selected position, the CMA must be oriented as shown below to properly function.
171 Installing the CMA on the Slide Rails 1.Pull the Slide Rails out to the fully extended (locked) position. 2.Loosely position the CMA in mounting position, noting the placement requirements specified above. Note: The CMA is shipped with the Spacer Block not installed. Install the Spacer Block on the CMA mounting point chosen to be the rear (pivoting) end of the installed assembly. 3.Place the Spacer Block in mounting position on the end of the CMA chosen to be the rear (pivoting) end.
172 Appendix B: Tool-less rail kit installation thumbscrew. 6.Press and hold the left and right Slide Extension Release Levers and slowly move the Slide Rails throughout their entire range of motion. Ensure the CMA folds and expands without binding. If binding is noticed, recheck mounting of CMA as described in Required Installation Position of the CMA. Placing and Securing Cabling Within the CMA 1.After installing the component in the Slide Rails, fully extend the Slide Rails until they lock. 2.
173 5.Press and hold the left and right Slide Extension Release Levers and slowly slide the component throughout its entire range of motion to ensure that cabling is not strained or restricting movement of Slide Rails. Make certain cabling is not pinched when slides and CMA are in the fully retracted position. General Safety Information WARNING! WARNING statements indicate a possible hazard which, if not avoided, could result in personal injury or death.
174 Appendix B: Tool-less rail kit installation • If component being installed into Slide Rails exceeds 22.6 kg (50 lb.), two persons should lift the component into the Slide Rails. • NEVER use the Slide Rails as a step. Do not stand or sit on the Slide Rails.! Caution !Ensure that the position selected for each installed component allows for proper ventilation of each component. Consult component documentation as required.
Appendix C: Sensor Table
This appendix shows you the Altos R510 sensor table details.
177 Sensor Table Sensor Name Sensor # Sensor Type Physical Security Violation 0Ah Physical Security CPU1 12v 0Bh Voltage CPU2 12v 0Ch Voltage BB +1.5V 0Dh Voltage BB +1.8V OEh Voltage BB +3.3V 0Fh Voltage BB +5V 10h Voltage BB +12V 11h Voltage BB -12V 12h Voltage FSB Vtt 13h Voltage MCH Vtt 14h Voltage SCSI Core (1.8V) 15h Voltage STBY +3.
178 Appendix C: Sensor Table Sensor Name Sensor # Sensor Type Tach Fan 6 20h Fan Tach Fan 7 21h Fan Tach Fan 8 22h Fan Tach Fan 9 23h Fan Proc1 IERR 24h Processor Proc2 IERR 25h Processor Proc1 Thermal Trip 26h Processor Proc2 Thermal Trip 27h Processor Proc1 Throttle 28h Temperature Proc 2 Throttle 29h Temperature Diagnostic Interrupt Button 2Ah Classis Identify Button 2Bh Proc1 Fan 2Ch Fan Proc2 fan 2Dh Fan Proc1 Core Temp 2Eh Temperature Proc2 Core Temp 2F
Appendix D: SATA RAID Configuration
This appendix shows you how to create SATA RAID.
181 Configuring the onboard SATA RAID This section briefly shows how to create RAID 1 (mirror) volume with onboard SATA RAID function. How to enable the onboard SATA RAID function Loading the BIOS default setting 1 Power on the server to start the system POST (Power On Self Test) process. During bootup, press to enter the BIOS setup screen. 2 Press to load BIOS default setting and press save the configuration changes and exit setup.
182 Appendix D: SATA RAID Configuration 4 Select Factory Default and YES to load the default settings. 5 Exit the configuration utility and press + + to reboot the server. Creating RAID 1 volume 1 Select Configuration from Management Menu. 2 Select New Configuration from the Configuration menu and select YES to continue. An array selection window displays the devices connected to the current controller.
183 Saving and Exiting the Embedded RAID Configuration Utility 1 When RAID configuration and initialization is complete, press in the Management Menu and select YES to exit the Embedded RAID Configuration Utility. 2 Press + + to reboot the server. Now you can start installing an OS on the RAID array. NOTE: You can find the onboard SATA RAID driver in the EasyBUILD™ Resource CD and SATA RAID utility in the EasyBUILD™ Management CD.
184 Appendix D: SATA RAID Configuration
185 Index M Memory N A Acer Server Manager (ASM) 159 system requirements 159 ASM Agent 159 ASM Console 159 system setup 159 install ASM Agent 159 install ASM Console 160 B BIOS setup 25, 95, 145 Advanced 101 Boot Settings Configuration 119 PCI Configuration 115 Peripheral Configuration 119 C Caring features 5 E ESD precautions External 16 16, 21 4 O opening the system 33 Opening your system 33 P package contents 25 Post-installation instructions 32 Preinstallation instructions 31 Preinstallation
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