User’s Guide Multy U/X/Mini Default Login Details Zyxel App Version 2.2.1 Edition 1, 01/2019 Zyxel Multy https://mycloud.zyxel.
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate. Related Documentation FT • Quick Start Guide The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app. • More Information D RA Go to support.zyxel.
Table of Contents Table of Contents Table of Contents .................................................................................................................................3 Chapter 1 Get to Know Your Multy WiFi System .................................................................................................5 1.1 Overview .......................................................................................................................................... 5 1.
Table of Contents 3.20 Change the Name or Picture of a Mutly Site ........................................................................... 53 3.21 Remove a Multy Site ................................................................................................................... 55 3.22 Enable or Add Port Forwarding Rules ........................................................................................ 57 3.23 Enable DMZ .........................................................................
CHAPTER 1 Get to Know Your Multy WiFi System 1.1 Overview FT Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend the range of your existing wired network without additional wiring. Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to three extender Multys) can be used in a Multy Site.
Chapter 1 Get to Know Your Multy WiFi System FT In the following example, the first Multy Device connects to the router to act as the primary Multy (PM), while the other Multy Devices are extender Multys (E1 or E2) to expand wireless coverage. The extender Multys help relay communications from wireless clients to the primary Multy and router.
Chapter 1 Get to Know Your Multy WiFi System A Tri-Band WiFi System emits one 2.4G wireless signal and two 5G wireless signals. Dual-Band WiFi Systems emit one 2.4G signal and one 5G signal. “Max. Bandwidth” refers to the sum of the bandwidths of all wireless signals (2.4G and 5G) emitted by the Multy Device. The next table shows which Multy Device(s) you can use as extender Multys for a given primary Multy.
CHAPTER 2 Hardware 2.1 Hardware Connections Use the included power cable to connect the Multy Device’s power port to a power outlet. 2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet. 3 You may use Ethernet cables to connect other devices to your Multy Device. 4 The USB port on the WSQ20 device supports the Quick Charge function.
Chapter 2 Hardware D RA Figure 3 WSR30 Back Panel FT Figure 2 WSQ20 Rear Panel Multy WiFi System User’s Guide 9
Chapter 2 Hardware 2.2 Hardware Installation This section describes how the hardware device can be installed. 2.2.1 WSQ50/WSQ20 Installation If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to attach it to a wall or ceiling. If not, you have to place it on a desk, table, shelf, etc.
Chapter 2 Hardware FT Figure 5 WSQ20 Mounting Holes Follow these steps for WSQ60/WSQ50/WSQ20 wall/ceiling mounting: Use the mounting base to mark four holes in the wall/ceiling. Drill the holes and insert the anchors.
Chapter 2 Hardware Screw the mounting base into the wall/ceiling. 3 Line up the Multy’s base hole with the mounting base screw. Gently turn the Multy clockwise until it’s secured to the mounting base. D RA FT 2 2.2.2 WSR30 Installation There are two ways to set up your WSR30 Multy Device: • You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or ceiling, as shown in Figure 6 on page 13.
Chapter 2 Hardware D RA Figure 7 WSR30 Stand FT Figure 6 WSR30 Leather Strap 2.3 Reset Button If you need to return the Multy Device to its default settings, use the reset button on the rear panel.
Chapter 2 Hardware Figure 8 WSQ60/WSQ50 Reset Button D RA Figure 10 WSR30 Reset Button FT Figure 9 WSQ20 Reset Button 2.3.1 Use the Rest Button Follow the steps below for a factory reset.
Chapter 2 Hardware WSQ60/WSQ50/WSQ20: 1 Make sure the LED light on the top panel is not blinking white. 2 Press the reset button for at least five seconds or until the LED starts to blink red. WSR30: Press the reset button for at least five seconds or until the LED starts to blink amber. 2.4 LED Light D RA Figure 11 WSQ50/WSQ60 LED FT Look at the LED on the top (WSQ60/WSQ50/WSQ20) or front (WSR30) panel to determine the status of the Multy Device.
Chapter 2 Hardware D RA Figure 13 WSR30 LED FT Figure 12 WSQ20 LED The following are the LED descriptions for your Multy Device. Table 3 WSQ60/WSQ50/WSQ20 LED Descriptions COLOR STATUS DESCRIPTION Off The Multy Device is not receiving power. White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being configured. On The Multy Device is on and connected to the Internet. Blinking Bluetooth is enabled on the Multy Device.
Chapter 2 Hardware Table 3 WSQ60/WSQ50/WSQ20 LED Descriptions (continued) COLOR STATUS DESCRIPTION Red On The Multy Device in primary Multy mode failed to connect to the Internet, the Multy Device in extender mode cannot connect to the primary Multy,Bluetooth is not working on the Multy Device, or the Multy Device encountered a system error. Slow Blinking An error occurred during firmware update. Fast Blinking The Multy Device is in the process of restoring to default.
APPENDIX A Customer Support In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device. See http://www.zyxel.com/homepage.shtml and also http://www.zyxel.com/about_zyxel/zyxel_worldwide.shtml for the latest information. Required Information FT Please have the following information ready when you contact an office. • Product model and serial number.
Appendix A Customer Support Korea • Zyxel Korea Corp. • http://www.zyxel.kr Malaysia • Zyxel Malaysia Sdn Bhd. • http://www.zyxel.com.my Pakistan • Zyxel Pakistan (Pvt.) Ltd. • http://www.zyxel.com.pk Philippines FT • Zyxel Philippines • http://www.zyxel.com.ph Singapore • Zyxel Singapore Pte Ltd. RA • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • http://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • http://www.zyxel.co.
Appendix A Customer Support Belgium • Zyxel Communications B.V. • http://www.zyxel.com/be/nl/ • http://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • http://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o Denmark • Zyxel Communications A/S • http://www.zyxel.dk Estonia • Zyxel Estonia FT • http://www.zyxel.cz RA • http://www.zyxel.com/ee/et/ Finland • Zyxel Communications • http://www.zyxel.fi France • Zyxel France D • http://www.zyxel.
Appendix A Customer Support Latvia • Zyxel Latvia • http://www.zyxel.com/lv/lv/homepage.shtml Lithuania • Zyxel Lithuania • http://www.zyxel.com/lt/lt/homepage.shtml Netherlands • Zyxel Benelux • http://www.zyxel.nl Norway FT • Zyxel Communications • http://www.zyxel.no Poland • Zyxel Communications Poland RA • http://www.zyxel.pl Romania • Zyxel Romania • http://www.zyxel.com/ro/ro Russia • Zyxel Russia • http://www.zyxel.ru D Slovakia • Zyxel Communications Czech s.r.o.
Appendix A Customer Support • http://www.zyxel.ch/ Turkey • Zyxel Turkey A.S. • http://www.zyxel.com.tr UK • Zyxel Communications UK Ltd. • http://www.zyxel.co.uk Ukraine • Zyxel Ukraine Latin America Argentina FT • http://www.ua.zyxel.com • Zyxel Communication Corporation RA • http://www.zyxel.com/ec/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Ecuador • Zyxel Communication Corporation • http://www.zyxel.
Appendix A Customer Support North America USA • Zyxel Communications, Inc. - North America Headquarters • http://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation Africa South Africa • Nology (Pty) Ltd. D RA • http://www.zyxel.co.za FT • http://www.zyxel.
APPENDIX B Legal Information Copyright Copyright © 2019 by Zyxel Communications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation.
Appendix B Legal Information Innovation, Science and Economic Development Canada RSS-GEN & RSS-247 statement • • This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Appendix B Legal Information • the band 5,470 MHz to 5,725 MHz is 868.96 mW (29.39 dBm). WSR30 • the band 2,400 to 2,483.5 MHz is 99.54 mW (19.98 dBm), • the bands 5,150 MHz to 5,350 MHz is 198.61 mW (22.98 dBm), • the band 5,470 MHz to 5,725 MHz is 685.49 mW (28.36 dBm). . Български (Bulgarian) С настоящото Zyxel декларира, че това оборудване е в съответствие със съществените изисквания и другите приложими разпоредбите на Директива 2014/53/ЕC.
Appendix B Legal Information Polski (Polish) Niniejszym Zyxel oświadcza, że sprzęt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 2014/53/EU. Português (Portuguese) Zyxel declara que este equipamento está conforme com os requisitos essenciais e outras disposições da Directiva 2014/53/ EU. Română (Romanian) Prin prezenta, Zyxel declară că acest echipament este în conformitate cu cerinţele esenţiale şi alte prevederi relevante ale Directivei 2014/53/EU.
Appendix B Legal Information • • • Please use the provided or designated connection cables/power cables/ adaptors. Connect it to the right supply voltage (for example, 110V AC in North America or 230V AC in Europe). If the power adaptor or cord is damaged, it might cause electrocution. Remove it from the device and the power source, repairing the power adapter or cord is prohibited. Contact your local vendor to order a new one. Do not use the device outside, and make sure all the connections are indoors.
Appendix B Legal Information • 無線資訊傳輸設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作， 發射的信號應維持於操作頻帶中。 • 使用無線產品時，應避免影響附近雷達系統之操作。 • 高增益指向性天線只得應用於固定式點對點系統。 以下訊息僅適用於產品屬於專業安裝並銷售至台灣地區 • 本器材須經專業工程人員安裝及設定，始得設置使用，且不得直接販售給一般消費者。 安全警告 - 為了您的安全，請先閱讀以下警告及指示 : RA FT • 請勿將此產品接近水、火焰或放置在高溫的環境。 • 避免設備接觸 : - 任何液體 - 切勿讓設備接觸水、雨水、高濕度、污水腐蝕性的液體或其他水份。 - 灰塵及污物 - 切勿接觸灰塵、污物、沙土、食物或其他不合適的材料。 • 雷雨天氣時，不要安裝，使用或維修此設備。有遭受電擊的風險。 • 切勿重摔或撞擊設備，並勿使用不正確的電源變壓器。 • 若接上不正確的電源變壓器會有爆炸的風險。 • 請勿隨意更換產品內的電池。 • 如果更換不正確之電池型式，會有爆炸的風險，請依製造商說明書處理使用過之電池。 • 請將廢電池丟棄在適當的電器或
Appendix B Legal Information proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal or higher value, and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. Note Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser.
