Product Name and Model Number User Manual Thank you for choosing our product. Please read the instructions carefully before operation. Follow these instructions to ensure that the product is functioning properly. The images shown in this manual are for illustrative purposes only. For further details, please visit our Company’s website www.zkteco.com. P a g e |1 Copyright©2020 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual Copyright © 2022 ZKTECO CO., LTD. All rights reserved. Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or "ZKTeco"). Trademark is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by their respective owners.
ProMA Series User Manual relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been advised of the possibility of such damages. This manual and the information contained therein may include technical, other inaccuracies or typographical errors. ZKTeco periodically changes the information herein which will be incorporated into new additions/amendments to the manual.
ProMA Series User Manual About the Company ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein) readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and Consumer products including battery-operated fingerprint and face-reader Door Locks.
ProMA Series User Manual Document Conventions Conventions used in this manual are listed below: GUI Conventions For Software Convention Bold font > Description Used to identify software interface names e.g. OK, Confirm, Cancel. Multi-level menus are separated by these brackets. For example, File > Create > Folder. For Device Convention Description <> Button or key names for devices. For example, press . [] Window names, menu items, data table, and field names are inside square brackets.
ProMA Series User Manual Table of Contents 1 INSTRUCTION FOR USE ..............................................................................................................................7 1.1 HOW TO SCAN THE QR CODE? .............................................................................................................................................................................. 7 1.2 STANDING POSITION, POSTURE AND FACIAL EXPRESSION ..........................................................
ProMA Series User Manual 9.1 COMMUNICATION SETTINGS ................................................................................................................................................................................34 9.2 CLOUD SERVER SETTING ...................................................................................................................................................................................... 35 9.3 DATE SETUP .....................................................
ProMA Series 1 User Manual Instruction for Use Before getting into the Device features and its functions, it is recommended to be familiar to the below fundamentals. 1.1 How to scan the QR code? Open the Mobile Credential of ZKBioSecurity App and parallel the phone screen to the device QR code scanner. Note: Place your phone within 15 to 50cm of the device (distance depends on the size of the phone screen), do not block the device QR code scanner and QR code in the phone screen. 1.
ProMA Series User Manual Recommended Standing Posture and Facial Expression Standing Posture Facial Expression Note: Please keep your facial expression and standing posture natural while enrolment or verification. 1.3 Face Registration Try to keep the face in the centre of the screen during registration. Please face towards the camera and stay still during face registration. The screen should look like this: P a g e |8 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual Correct face registration and authentication method Recommendation for registering a face When registering a face, maintain a distance of 40cm to 80cm between the device and the face. Be careful not to change your facial expression. (Smiling face, drawn face, wink, etc.) If you do not follow the instructions on the screen, the face registration may take longer or may fail. Be careful not to cover the eyes or eyebrows.
ProMA Series 2 User Manual Appearance 2.1 ProMA-QR P a g e | 10 No. Description 1 Microphone 2 Camera 3 2" Display Screen 4 Card Reading Area 5 Doorbell Button 6 Flash 7 QR Code Scanner 8 Speaker 9 Reset Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 2.2 ProMA P a g e | 11 No. Description 1 Microphone 2 Camera 3 2" Display Screen 4 Card Reading Area 5 Doorbell Button 6 Flash 7 Fingerprint Sensor 8 Speaker 9 Reset Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 2.3 ProMA-RF P a g e | 12 No. Description 1 Microphone 2 Camera 3 2" Display Screen 4 Card Reading Area 5 Doorbell Button 6 Flash 7 Speaker 8 Reset Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 2.4 Terminal and Wiring Description 2.4.1 Terminal Description Interface Description 12V 12V Power In GND GND NO1 COM1 Lock NC1 P a g e | 13 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual AUX1 Auxiliary Input SEN1 Sensor BUT1 Exit Button ALAlarm AL+ BELLBell BELL+ 12V-OUT Power Out GND WD1-OUT Wiegand Out WD0-OUT 485B RS485 485A IWD1 Wiegand In IWD0 GND TX+ TXNetwork Interface RX+ RX- P a g e | 14 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 2.5 Wiring Description 2.5.1 Power Connection Recommended power supply Rating of 12V and 3A To share the device’s power with other devices, use a power supply with higher current ratings. 2.5.2 Lock Relay Connection The system supports both Normally Opened Lock and Normally Closed Lock. The NO Lock (normally opened when powered) is connected with ‘NO1’ and ‘COM1’ terminals, and the NC Lock (normally closed when powered) is connected with ‘NC1’ and ‘COM1’ terminals.
ProMA Series User Manual 2.5.3 Door Sensor, Exit Button, Alarm and Auxiliary Connection 2.5.4 Wiegand Connection The Wiegand card reader connects to the top 4 pins of the Wiegand terminal and the last two pins are used by the Access Controller, as shown in the following figure. It sends the credentials to the device via Wiegand communication. P a g e | 16 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 2.5.5 RS485 Connection The RS485 lets users connect to multiple readers to the device. RS485 can be connected to the terminal, as shown in the figure below. 2.5.6 Ethernet Connection Connect the device and computer software over an Ethernet cable. An example is shown below: Note: In LAN, the IP addresses of the server (PC) and the device must be in the same network segment when connecting to WebServer. P a g e | 17 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series 3 User Manual Installation 3.1 Installation Environment Please refer to the following recommendations for installation. 3.2 Device Installation ProMA series installations are the same, the following is an example of ProMA. 1. Attach the mounting template sticker to the wall, and drill holes according to the mounting paper. 2. Fix the backplate on the wall using wall mounting screws. 3. Attach the device to the backplate. 4. Fasten the device to the backplate with a security screw.
ProMA Series User Manual P a g e | 19 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series 4 User Manual Standby Interface After connecting the power supply, the following standby interface is displayed: The device has a built-in IP address, which can be used for device communication, connection to WebServer and ZKBio CVSecurity software, etc. Note: The device uses a 2’’ display screen, which does not support touch operation and is only used to display status and verification information.
ProMA Series 5 User Manual Verification Mode 5.1 QR Code Verification★ In this verification mode, the device compares the QR code image collected by the QR code collector with all the QR code data in the device. Tap [Mobile Credential] on the ZKBioSecurity App, and a QR code will appear, which includes employee ID and card number (static QR code only includes card number) information. The QR code can replace a physical card on a specific device to achieve contactless authentication. Please refer to 12.
ProMA Series User Manual 5.3 Card Verification The Card Verification mode compares the card number in the card induction area with all the card number data registered in the device; The following is the card verification screen. 5.4 Fingerprint Verification★ This method compares the fingerprint of the user that is being pressed onto the fingerprint reader with all the fingerprint data that is pre- stored in the device.
ProMA Series 6 User Manual Login WebServer A user can open the web application to set the relevant parameters of the device. 1. Press and hold the Doorbell Button of the device until the IP pops up. 2. Open a browser to enter the address to log in to the WebServer, the address is https:// Serial IP Address:1443. For example: https://192.168.1.201:1443. Note: The Serial IP Address of the device for communication can be modified, for details please refer to Communication Settings.
ProMA Series 3. User Manual Enter the WebServer account and password, the default account is: admin, password: admin@123. Note: 1. After logging in for the first time, users need to change their original password and log in again before they can use it, please refer to 10.3 Change Password. 2. In order to retrieve the password easily, please register a super admin first, please refer to 8.1 User Registration. P a g e | 24 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series 7 User Manual Forgot Password Method 1 (When there is a super admin): If you forgot the password of WebServer, you can reset it by the registered super admin. The detailed steps are as follows: 1. Click the icon on the login interface. 2. On the pop-up page, enter the relevant information of the super admin user as prompted. P a g e | 25 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series 3. User Manual After a successful reset, enter the default account and password (account: admin, password: admin@123) on the login interface to log in. 4. For security reasons, please change your password after successfully logging in. Note: The super admin must exist. P a g e | 26 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual Method 2 (When there is not a super admin): If the network of the device is normal and ZKBio CVSecurity has been connected, you can reset the password by sending the super admin account and password from the server. 1. Click Personnel > Person > New on the ZKBio CVSecurity Server. 2. After registering the information of the super admin, click Save and New. 3.
ProMA Series 8 User Manual User Management 8.1 User Registration 8.1.1 Basic Information Click All Users on the WebServer. In this interface, you can register the User ID, Name, Rights, Password, Card Number and Access Control Role of the new user, click Confirm to save. Function Name Description User ID The user ID may contain 1 to 14 characters by default. It can be numbers, letters, symbols, etc. Name P a g e | 28 A name can be up to 63 characters. Copyright©2022 ZKTECO CO., LTD.
ProMA Series User Manual Set the role for the user as either Normal User or Super Admin. Rights Password Super Admin: The Super Admin owns all management privileges in the WebServer. Normal User: If the Super Admin is already registered in the WebServer, then the Normal Users will not have the privileges to manage the system and can only access authentication verifications. Set the user's registration password.
ProMA Series User Manual Register Fingerprint In the current interface, behind the fingerprint bar, click Register, and the device will display the fingerprint registration interface in real time, press your finger onto the fingerprint sensor of the device, and follow the instructions to complete the registration. For fingerprint pressing operation, please refer to 1.4 Finger Placement.
ProMA Series User Manual Please face towards the camera and position your face inside the white guiding box and stay still during face registration. A progress bar shows up while registering the face and “Enrolled Successfully” is displayed until the registration completes. If the face is registered already then, the “Duplicated Face” message shows up. The registration interface is as follows: Note: While registering a face, the system automatically captures a picture as the profile photo.
ProMA Series User Manual 8.2 Search for Users Click All Users on the WebServer, click the search bar to enter the required retrieval keyword (where the keyword may be the user ID, surname or full name) and the system will search for the related user information. 8.3 Edit User On the All Users interface, select the required user from the list and click Change User Info to edit the user information. P a g e | 32 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual Note: The process of editing the user information is the same as that of adding a new user, except that the User ID cannot be modified. The process in detail refers to 8.1 User Registration. 8.4 Delete User On the All Users interface, select the required user from the list and click Delete User to delete the user. Here individual deletion and batch deletion is available. P a g e | 33 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series 9 User Manual Advanced Settings 9.1 Communication Settings Click COMM. on the WebServer. Change the IP address of the device as needed, click Confirm to save, and the device will automatically synchronize the IP information. Function Name Description Automatic Acquisition Select whether to obtain the IP Address by automatically. IP Address The default IP address is 192.168.1.201. It can be modified according to network availability. Subnet Mask The default Subnet Mask is 255.255.
ProMA Series User Manual 9.2 Cloud Server Setting Click Cloud Service Setup on the WebServer. Cloud Server Setup was used to connect to the ZKBio CVSecurity software, please refer to 12.1 Set the Communication Address. Function Name Enable Domain Name Disable Domain Name Description Server Address Once this function is enabled, the domain name mode “http://...” will be used, such as http://www.XYZ.com, while “XYZ” denotes the domain name (when this mode is turned ON).
ProMA Series User Manual 9.3 Date Setup Click Date Setup on the WebServer. Click Manual to manually set the date and time and click Confirm to save. Select Open or Close the Daylight Saving Mode function. If opened, set the Daylight Saving Time and End of Daylight Saving. P a g e | 36 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 9.4 System Settings Click System on the WebServer. It helps to set related system parameters to optimize the accessibility of the device. Function Name Volume Language Alphanumeric User ID User ID Masking Description Adjust the volume of the device which can be set between 0 and 100. Select the language of the WebServer and device. Enable/Disable the alphanumeric as User ID.
ProMA Series User Manual 9.5 Serial Comm Click Serial Comm on the WebServer. Function Name Description No Using: No communication with the device through the serial port. RS485 (PC): Communicate with the device through the RS485 serial port. Serial Port Master Unit: When RS485 is used as the function of the "Master unit", it can be connected to a card reader. DM10: Communicate with the device through the DM10 serial port. There are 5 baudrate options at which the data communicates with the PC.
ProMA Series User Manual 9.6 Face Parameters Click Face on the WebServer. Function Name 1:N Threshold Value 1:N Match Threshold for Masked People P a g e | 39 Description Under face verification mode, the verification will only be successful when the similarity between the acquired facial image and all registered facial templates is greater than the set value. The valid value ranges from 0 to 100.
ProMA Series 1:1 Threshold Value Face Enrollment Threshold User Manual Under 1:1 verification mode, the verification will only be successful when the similarity between the acquired facial image and the user’s facial templates enrolled in the device is greater than the set value. The valid value ranges from 0 to 100. The higher the thresholds, the lower the misjudgment rate and the higher is the rejection rate, and vice versa. It is recommended to set the default value of 63.
ProMA Series User Manual Anti-flicker Mode Used when WDR is turned off. This helps reduce flicker when the device’s screen flashes at the same frequency as the light. Live Detection Detecting the spoof attempt using visible light images to determine if the provided biometric source sample is really a person (a live human being) or a false representation. Live Detection Threshold Facilitates to judge whether the captured visible image is really a person (a live human being).
ProMA Series User Manual 9.7 Autotest Click Autotest on the WebServer. It enables the system to automatically test whether the functions of various modules are working normally. 9.7.1 Test Face Click Test Mode, the ProMA device will display the Test Face interface in real time, click End of Testing to exit the test. After opening the test mode, the upper left corner of the device screen will display the value of the face in real time, the higher the value, the better quality of the face.
ProMA Series User Manual 9.7.2 Test Fingerprint Sensor Click Start, the ProMA device will display the Test Fingerprint interface in real time, click End to exit the test. 9.8 Wiegand Setup Click Wiegand Setup on the WebServer. It is used to set the Wiegand input and output parameters. P a g e | 43 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series Function Name Wiegand Format Wiegand Bits ID Type P a g e | 44 User Manual Description Its value can be 26 bits, 34 bits, 36 bits, 37 bits, 50 bits and 60 bits. The number of bits of the Wiegand data. Select between the User ID and card number. Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 10 Device Management 10.1 Device Management Click Device Management on the WebServer. Function Name Description Clear Administrator Choose whether to change the super administrator into a normal user. Restart Close SSH Choose whether to restart the device. SSH is used to enter the background of the device for maintenance, choose whether to close the SSH.
ProMA Series Delete All Data User Manual To delete the information and attendance logs/access records of all registered users. 10.2 Updata Firmware Click Updata Firmware on the WebServer. Select an upgrade file and click Confirm to complete firmware upgrade operation. Note: If the upgrade file is needed, please contact our technical support. Firmware upgrade is not recommenced under normal circumstances. P a g e | 46 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 10.3 Change Password Click Change Password on the WebServer. In this interface, you can change the password and reset the password of WebServer. P a g e | 47 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 10.4 Operation Log Click Operation Log on the WebServer. All the user’s operation records on the device or WebServer are saved. Users can search and download these logs by time. P a g e | 48 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 10.5 Download Firmware Logs Click Operation Log on the WebServer. In this interface, you can select download the main, biometric, or dev.log. P a g e | 49 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual 11 System Information Click System Information on the WebServer. In this interface, you can view the data capacity, device and firmware information of the current device. P a g e | 50 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series Function Name User Manual Description Device Info Displays the device's name, serial number, MCU version, MAC address, fingerprint and face algorithm version information, platform and manufacturer information. Device Capacity Displays the current device's user storage, password, fingerprint, card and face storage, administrators, attendance records, attendance and forbidden list photos. Firmware Information Displays the firmware version and other version information of the device.
ProMA Series User Manual 12 Connect to ZKBio CVSecurity Software 12.1 Set the Communication Address 1. Click COMM. > IP Setup in the WebServer to set the IP address and gateway of the device. ( Note: The IP address should be able to communicate with the ZKBio CVSecurity server, preferably in the same network segment with the server address) 2. In the WebServer, click Cloud Server Setup to set the server address and server port. Server address: Set the IP address as of ZKBio CVSecurity server.
ProMA Series User Manual 3. Login to ZKBio CVSecurity software, click System > Communication Management > Communication Monitor to set the ADMS Service Port, as shown in the figure below: 12.2 Add Device on the Software Add the device by searching. The process is as follows: 1) Click Access > Device > Search, to open the Search interface in the software. 2) Click Search, and it will prompt Searching……. 3) After searching, the list and total number of access controllers will be displayed.
ProMA Series User Manual Click Add in operation column, a new window will pop-up. Select Icon type, Area, and Add to Level from each dropdown and click OK to add the device. 12.3 Mobile Credential ★ After downloading and installing the App, the user needs to set the Server before login. The steps are given below: 1. In ZKBio CVSecurity > System > System Management > Parameters, set Enable QR Code to ‘’Yes’’, and select the QR code status according to the actual situation.
ProMA Series User Manual 3. Open the App on the Smartphone. On the login screen, tap Server Setting and type the IP Address or the Domain Name of the Server, and its Port Number. 4. Tap the QR Code icon to scan the QR code of the new App client. After the client is identified successfully, set the Client Name and tap Connection Test. 5. After the network is connected successfully, tap Save. P a g e | 55 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual The Mobile Credential function is only valid when logging in as an employee, tap on Employee to switch to Employee Login screen. Enter the Employee ID and Password (Default: 123456) to login. 6. Tap Mobile Credential on the App, and a QR code will appear, which includes employee ID and card number (static QR code only includes card number) information. The QR code can replace a physical card on a specific device to achieve contactless authentication to open the door.
ProMA Series User Manual When using this function for the first time, the App will prompt to authorize the modification of screen brightness settings, as shown in the figure: The QR code is automatically refreshed for every 30s, and it also supports manual refresh. Note: For other specific operations, please refer to ZKBioSecurity Mobile App User Manual. P a g e | 57 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
ProMA Series User Manual Appendix 1 Requirements of Live Collection and Registration of Visible Light Face Images 1) It is recommended to perform registration in an indoor environment with an appropriate light source without underexposure or overexposure. 2) Do not shoot towards outdoor light sources like door or window or other strong light sources. 3) Dark-color apparels which are different from the background color are recommended for registration.
ProMA Series User Manual Requirements for Visible Light Digital Face Image Data The digital photo should be straight-edged, colored, half-portrayed with only one person, and the person should be uncharted and in casuals. Persons who wear eyeglasses should remain to put on eyeglasses for getting photo captured. Eye Distance 200 pixels or above are recommended with no less than 115 pixels of distance. Facial Expression Neutral face or smile with eyes naturally open are recommended.
ProMA Series User Manual Appendix 2 Privacy Policy Notice: To help you better use the products and services of ZKTeco (hereinafter referred as “we”, “our”, or “us”) a smart service provider, we consistently collect your personal information. Since we understand the importance of your personal information, we took your privacy sincerely and we have formulated this privacy policy to protect your personal information.
ProMA Series User Manual Administrator privilege after receiving the system prompt, you should be aware of the possible security risk (for example, the data may be manually modified). III. 2. All the functions of displaying the biometric information are disabled in our products by default. You can choose Menu > System Settings to set whether to display the biometric information.
ProMA Series User Manual Eco-friendly Operation The product's "eco-friendly operational period" refers to the time during which this product will not discharge any toxic or hazardous substances when used in accordance with the prerequisites in this manual. The eco-friendly operational period specified for this product does not include batteries or other components that are easily worn down and must be periodically replaced. The battery's eco-friendly operational period is 5 years.
FCC Warning: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.