Cleaning Card Cleaning Cartridge Note • DO NOT touch the adhesive roller surface that contacts the cards. 6. Replace the Card Cleaning Cartridge into the printer. For detailed instructions, see Installing the Card Cleaning Cartridge on page 14. Color Sided Dual- Card Cleaning Cartridge in final position 7. Close the printer main cover. 34 P430i User’s Manual 980471-001 Rev.
5 Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality. 980471-001 Rev.
Troubleshooting 36 Problem / Description Cause / Solution The LCD Panel displays OUT OF CARDS message. 1. Check for cards in the card feeder. If no cards present, load cards. 2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2). 3. Press the Panel Button for 1 second. The printing job will restart. The LCD Panel displays OUT OF RIBBON message. 1. Check ribbon. Replace if defective or entirely used.
Troubleshooting Print Quality Issues Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: Example 1 • Small spots appear on the printed card with a non-printed area or a different color. Possible Cause: • Contamination on the card surface.
Troubleshooting Print Quality Issues Possible Cause: • Print Head is dirty. Solution: • Clean the Print Head Possible Cause: • Print Head elements are damaged (e.g., scratched or burnt). Solution: • Call Zebra Customer Service for Print Head replacement information. Example 3 • Printing shows very pale, very dark, or inconsistent results Possible Cause: • Ribbon has been stored improperly or is damaged. Solution: • Change ribbon and print again. Possible Cause: • Cards may not meet specifications.
Troubleshooting Print Quality Issues Possible Cause: • Dust or embedded contamination on elements of the Print Head. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Example 4 • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solution: • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge. • Replace ribbon cartridge, making sure it locks in place, and print again.
Troubleshooting Print Quality Issues Example 5 • No printing on the card. Possible Cause • Ribbon may not be installed in the printer. Solution: • Check for ribbon in the printer. Possible Cause • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause • Print Head elements may be scratched or burnt. Solution • Call Service for Print Head replacement information. Example 6 • Only one panel of a color ribbon prints. Possible Cause • Using the wrong type of ribbon.
Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults, press the Panel Button and hold it in while turning the printer power on. Keep the Panel Button pressed until the Status Indicator light turns green, then release the Panel Button. To print a configuration card, press and hold the Ethernet switch.
Troubleshooting Troubleshooting the Ethernet Connection and Adapter 5. If the LED is alternately flashing red and green for longer than 2 minutes, the Ethernet Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Perform the following: • If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility. Contact the Zebra web site at http://www.zebra.
6 Technical Specifications General Specifications • • • • Full color dye-sublimation card printing 25 seconds per card single-sided color printing (YMCKO) Monochrome thermal transfer printing 4 seconds per card monochrome Ribbon Specifications • • Patented ribbon core and spindle system i Series technology featuring RFID Note • "i Series" Printers require the use of "i Series" ribbons for full color printing. For more information about Card Media and Ribbons available from Zebra Technologies Corp.
Technical Specifications Bar Codes Bar Codes • • • • Code 39, Code 128 B & C with & without check digit 2 of 5 and 2 of 5 interleaved UPC-A, EAN8, and EAN13 PDF-417 2D bar code and other symbologies available via Windows printer driver Fonts • • Arial and Arial Bold True Type fonts available via Windows Driver Card Dimensions ISO Standard 7810 Dimensions for Plain Card 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 0.125 in (3.18 mm) 3.375 ± 0.01 in (85.72 ± 0.25 mm) 0.009 ~ 0.034 in (0.23 ~ 0.
Technical Specifications Bi-Directional Communications Interfaces Contact Location for Smart Card ISO Standard 7816 0.757 in (19.23 mm) 1.124 in (28.55 mm) 0.403 in (10.25 mm) 0.782 in (19.87 mm) ISO 7816 Cards Bi-Directional Communications Interfaces • • USB Built-in Ethernet (optional) Mechanical Specifications • • • • Width: 18.2 in (462 mm) Depth: 9.4 in (239 mm) Height: 10.1 in (256 mm) Weight: 15.
Technical Specifications Options Color Sided Dual- 46 P430i User’s Manual 980471-001 Rev.
APPENDIX A Magnetic Card Stripe Encoder Introduction This Appendix includes operation and maintenance requirements for the P430i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location of the Magnetic Card Stripe Encoder.) The magnetic encoder can be set for either high or low coercivity. Use the printer driver to change the encoder setting. Media Loading Orientation The magnetic encoder may be installed with the read/write head positioned below the card path.
Magnetic Card Stripe Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer’s Manual (part number 98001-001). Note • ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes. Magnetic Encoder Cleaning The Magnetic Encoder Read/Write Head is cleaned as part of the printer cleaning process.
Magnetic Card Stripe Encoder ISO Standard Encoding ISO Standard Encoding Field Separator Track # Track Density Valid Characters # of characters 1 ^ 210 BPI* Alphanumeric (ASCII 20~95†) 79‡ 2 = 75 BPI* Numeric (ASCII 48~62) 40‡ 3 = 210 BPI* Numeric (ASCII 48~62) 107‡ *Bits per inch †Except the “?” character ‡Including Start, Stop, and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms.
Magnetic Card Stripe Encoder ISO Standard Encoding Color Sided Dual- 50 P430i User’s Manual 980471-001 Rev.
APPENDIX B Smart Card Contact Station This section contains information on the additional operations of a P430i Printer equipped with the optional Smart Card Contact Station. (See Chapter 2 for location.) Introduction Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. The P430i Printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816).
Smart Card Contact Station Smart Card Contact Station Interface Smart Card Contact Station Interface When a command to the printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer. DB-9 Connector location for Smart Card Contact Station An attached external Smart Card Programmer can be used to program Smart Card chips. The following table shows the Smart Card Contact Points.
APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer. 980471-001 Rev.
Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer.
EAPPENDIX D Worldwide Sales & Support Sales and Support Locations Zebra Technologies Card Imaging Division 1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: + 1 (805) 579 1800 Fax: + 1 (805) 579 1808 Toll free in US: (800) 452-4056 e-mail: cards@zebra.com Zebra Technologies Card Imaging Division, Europe, Middle East, Africa The Valley Centre, Gordon Road, High Wycombe Buckinghamshire HP13 6EQ, England Phone: + 44 (0) 870 241 1527 Fax: + 44 (0) 870 241 0765 e-mail: eurosales@zebra.
Worldwide Sales & Support Corporate Headquarters Zebra Technologies Card Imaging Division, Asia/Pacifique 1 Sims Lane # 06-11 387355 Singapore Phone: + 65 84 20 322 Fax: + 65 84 20 514 e-mail: asiasales@zebra.com Corporate Headquarters Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, IL 60061-3109 USA Phone: + 1 (847) 634 6700 Fax: + 1 (847) 913 8766 e-mail: sales@zebra.com Website www.zebracard.com 64 P330i User’s Manual 980459-001 Rev.
