Yealink 。 口．它之 0立．：：：：：：：一 ＿ 心 乏少 < Yealink WH63 WH67 WH62 WH66 WH6X Wireless Headset User Guide Technical Support Email : ucinfo@yealink.com Version: 1.3 I Date: Aug.
| Contents | ii Contents About This Guide........................................................................................ 4 Summary of Changes......................................................................................................................... 4 Changes for Guide Version 1.3................................................................................................ 4 Changes for Guide Version 1.2................................................................................
| Contents | iii WH62 Base & Headset Hardware......................................................................................... 28 WH63 Base & Headset Hardware......................................................................................... 30 WH66 Base & Headset Hardware......................................................................................... 32 WH67 Base & Headset Hardware.........................................................................................
| About This Guide | 4 About This Guide This guide contains instructions for connecting and using your WH6X headset. Note: This guide mainly takes the Teams version of WH62/WH66 as an example. • Summary of Changes Summary of Changes Modify chapter： • • • Changes for Guide Version 1.3 Changes for Guide Version 1.2 Changes for Guide Version 1.1 Changes for Guide Version 1.
| How to Power on/off | 5 Revision Updated Section • • Basic Call Usage on Headset • Switch between headset and speakerphone mode. When the headset disconnects from the base for 1 minute during a call, the call will automatically hang up. The call will automatically switch to the headset channel during a hands-free call after the headset reconnects. Long press the mute button on the headset to switch between headset and speakerphone mode.
| How to Power on/off | 6 About this task Procedure Plug the base into a power supply using the supplied power adapter. For WH62/WH63 base, all LEDs on the base light up and then go off. For WH66/WH67, the power LED glows red. Related information WH66 Base & Headset Hardware WH67 Base & Headset Hardware Power on the Headset Procedure Do one of the following: • • Hold the Call Control button for 3 seconds. Power on the base and dock the headset in the base.
| Pair the Headset with Base | 7 Power off the Base Procedure 1. For WH62/WH66/WH67 base, unplug the power adapter. 2. For WH63 base, unplug the power adapter and disconnect from the USB device. Power off the Headset Procedure Undock the headset and hold the Call Control button for 3 seconds. You hear a "power off" tone indicating headset status.
| How to Connect WH62/WH63 | 8 WH62/WH63 Port Overview Connect to PC via USB Cable Procedure 1. Connect one end of the USB cable to the PC port of the base.
| How to Connect WH62/WH63 | 9 2. Connect the remaining end of the USB cable to the USB port of the PC. Note: For more information on the compatible PC, refer to the specific compatible guide. Important: You need to connect the PC to the micro USB port of the base marked with the text "PC". Connect to Desk Phone via USB Cable Procedure 1. Connect one end of the USB cable to the USB port of the base.
| How to Connect WH66/WH67 | 10 2. Connect the remaining end of the USB cable to the USB port of the desk phone. Note: For more information on compatible desk phones, refer to the specific compatible guide. If you want to connect to Yealink T3 series phones, you need to purchase Yealink EHS35 wireless headset adapter separately.
| How to Connect WH66/WH67 | 11 WH66/WH67 Port Overview Connect to PC/Desk Phone via the Included USB Cable Procedure 1. Connect one end of the included USB cable to the PC port of the base.
| How to Connect WH66/WH67 | 12 2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone. Note: For more information on compatible PC and desk phones, refer to the specific compatible guide. Important: You need to connect the PC to the USB port of the base marked with the text "PC". Connect to PC/Desk Phone/Smartphone via Bluetooth You can connect your WH66/WH67 base to PC, desk phone, or smartphone via Bluetooth.
| How to Connect WH66/WH67 | 13 Single Bluetooth Connection You can connect to PC, smartphone, or Bluetooth headset via Bluetooth. • • • Connect to PC Connect to Smartphone Connect to Desk Phone Connect to PC You can connect the base to PC via Bluetooth dongle BT50. The base and the BT50 are pre-paired and ready to use out of the box. The Bluetooth range is 30m/100ft. About this task Note: If you connect the base to PC via built-in Bluetooth, the base can only support voice pickup and audio playback.
| How to Connect WH66/WH67 | 14 Procedure 1. Do the following: • For Teams version: • Tap or the user account avatar, and tap Bluetooth. For UC version: Tap . The base automatically enters the pairing mode. 2. On your smartphone, turn on Bluetooth and select Yealink WH66/Yealink WH67. Note: The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's Bluetooth device name. For more information on the compatible smartphone, refer to the specific compatible guide.
| How to Connect WH66/WH67 | 15 Disconnect and Remove Your Bluetooth Device You can disconnect your Bluetooth device from your base and still keep it paired. When you disconnect a Bluetooth device, it remains paired so that you can reconnect it to your base. You can also remove your Bluetooth device so that it is no longer paired or connected to the base. Procedure 1. Do the following: • For Teams version: • Tap or the user account avatar, and tap Bluetooth. For UC version: Tap 2. .
| How to Wear | 16 Procedure 1. Do the following: • For Teams version: • Tap or the user account avatar, and tap Bluetooth. For UC version: Tap . 2. Tap / . The screen prompts you whether to clear the list of paired devices. 3. Confirm the action. Turn off Bluetooth Procedure 1. Do the following: • For Teams version: • Tap or the user account avatar, and tap Bluetooth. For UC version: Tap . 2. Turn off Bluetooth.
| How to Wear | 17 If necessary, you can bring the microphone closer or farther from your mouth. • How to Replace Ear Cushions How to Replace Ear Cushions WH63/WH67 Headset Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the neckband.
| How to Wear | 18 Wearing Styles There are four wearing styles for WH63/WH67 headset.
| How to Wear | 19 • Earhook & Eartip wearing style: enhance wearing stability • Headband wearing style: comfortable to wear The headset can be worn with the microphone on the left or the right.
| How to Wear | 20 • Neckband wearing style: preserve your hairstyle Remove the Pre-installed Eartip from the Headset When you need to change the wearing styles, you can do the following: 1. Gently pull the eartip from the headset. Note: To wear the headset on the right ear but with a different size eartip or wear the headset on the left, select the size you want and reinstall in reverse order as shown. Earhook & Eartip Assembly The headset can be assembled for wearing on the left or right ear.
| How to Wear | 21 1. Align the earhook ( port) as shown and insert it onto the headset. Be sure the earhook is flat against the headset and rotate the earhook up 90°.
| How to Wear | 22 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit. For left ear: The difference between the right ear and the left ear assembly is that the direction of the earhook is different.
| How to Wear | 23 1. Hold the headband, so it is aligned to receive the headset as shown and insert the headset into the headband. 2. Rotate the headset down. 3. To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth. Note: The headband is adjustable, and can be adjusted to the most comfortable fit.
| How to Wear | 24 Related information Remove the Pre-installed Eartip from the Headset Neckband Assembly The headset can be assembled for wearing on the left or right ear. Note: Before installing the neckband, remove the pre-installed eartip from the headset. For Right ear: 1. Align the short shot ( port) as shown and insert it onto the headset. 2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
| How to Wear | 25 For Left ear: 1. Remove the pre-installed connecting rod.
| How to Wear | 26 2. Install the connecting rod to the other end of the neckband. 3. Align the short shot ( port) as shown and insert it onto the headset. 4. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
| How to Use | 27 How to Use • • • • • • Hardware Overview WH62/WH63 Base Status LEDs Status and Busylight LED WH66/WH67 Icons and Status Indicators Adjust the Playback Volume How to Reset to Factory Hardware Overview • • • • WH62 Base & Headset Hardware WH63 Base & Headset Hardware WH66 Base & Headset Hardware WH67 Base & Headset Hardware
| How to Use | 28 WH62 Base & Headset Hardware Name Description Base Alerts you to the audio status between base and headset. 1 Audio Status LED • • Solid green: the audio connection between base and headset is normal Flash orange: the headset is disconnected with base 2 Mute Status LED Alerts you when your headset is muted. 3 PC Button Press to enter the softphone dialing screen, answer, or end a softphone's call.
| How to Use | 29 Name Description Use to power the headset on and off. • • Hold for 3 seconds to power the headset on. Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: • • • 5 Call Control Button Press once to answer an incoming call. Double-press to reject an incoming call. Press once to end a call. Multiple calls: • • • • Hold for 2 seconds to answer an incoming call and put the active call on hold.
| How to Use | 30 WH63 Base & Headset Hardware Name Description Base 1 PC Button Press to enter the softphone dialing screen, answer or end a softphone's call. 2 Phone Button Press to enter the phone dialing screen, answer or end a phone's call. 3 (Teams Edition) Teams Button • • 4 (UC Edition) Voice Assistant Button Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). Press to invoke the Teams client in the idle state.
| How to Use | 31 Name 5 Description Status Indicator Panel Indicate the mute status, audio status, and the headset battery status. For mute status LED: • • Solid white: unmuted Solid red: muted For headset status LED: • • Solid green: the audio connection between base and headset is normal Flash orange: the headset is disconnected with base (power off/ out of range) For headset battery status LED: indicates the headset battery status.
| How to Use | 32 WH66 Base & Headset Hardware Name Description Base 1 Power LED Indicates the base status. 2 Touch Screen • • 3 Speaker Provide hands-free (speakerphone) audio output. 4 Microphone Provide hands-free (speakerphone) audio input. 1 Mute Button • • 2 Volume Up Button 3 Volume Down Button 4 Status and Busylight LED Shows your headset's battery status, headset connection status, etc. Select items and navigate menus. Headset Toggle the microphone on and off.
| How to Use | 33 Name Description Use to power the headset on and off. • • Hold for 3 seconds to power the headset on. Hold for 3 seconds to power the headset off. Incoming and active call management depends upon if you have one call or multiple calls. One call: • • • 5 Call Control Button Press once to answer an incoming call. Double-press to reject an incoming call. Press once to end a call. Multiple calls: • • • • Hold for 2 seconds to answer an incoming call and put the active call on hold.
| How to Use | 34 Name Description Base 1 Power LED Indicates the base status. 2 Touch Screen • • 3 Speaker Provide hands-free (speakerphone) audio output. 4 Microphone Provide hands-free (speakerphone) audio input. Mute Button • • Shows your headset's battery status, headset connection status, etc. Select items and navigate menus. Headset 5 Toggle the microphone on and off. Long press to switch between headset and speakerphone mode. Use to power the headset on and off.
| How to Use | 35 LED Base State PC/desk phone button Off PC/desk phone device is not connected Glows white PC/desk phone device is connected and in the idle status Glows green In the call Fast flashes green Ringing Flashes green in double Hold Teams button Off Teams disconnected Glows white Teams connected Slowly-flashing white Receive missed calls/voice mails/Teams connecting Status and Busylight LED The status and busylight LED can indicate the charging or call status of the headset.
| How to Use | 36 WH66/WH67 Icons and Status Indicators Icon Description Battery capacity status Battery charging status One headset connected (idle) Two headsets connected (idle) Three headsets connected (idle) Four headsets connected (idle) One headset in use Two headsets in conference mode Three headsets in conference mode Four headsets in conference mode Smartphone Desk phone PC Note: When the WH66/WH67 is connected to the desk phone using USB, the screen displays the PC icon.
| How to Use | 37 Procedure 1. On the WH66/WH67 base, do one of the following: • Swipe down from the top of the screen. • Drag the slider to adjust the volume quickly. For UC version: Tap . Go to Basic Settings > Speaker Volume. • Tap the desired value. For Teams version: Tap or the user account avatar. Go to Settings > Basic Settings > Speaker Volume. Tap the desired value. 2. On the WH62/WH66 headset, press the Volume Up/Volume Down button. 3.
| How to Manage Calls | 38 Procedure 1. Do the following: • For Teams version: Tap • or the user account avatar. Go to Settings > Advanced Settings > Reset Configuration. For UC version: Tap . Go to Advanced Settings > Reset Configuration. The screen prompts you whether to reset configuration or not. 2. Confirm the action. Results The base will reboot and all settings will return to their default values.
| How to Manage Calls | 39 Basic Call Usage on Headset Headset Function Action Answer call Press the Call Control button or undock the headset (determined by the value of "Auto Answer when undocked"). End call Press the Call Control button or dock the headset. Note: When the headset disconnects from the base for 1 minute during a call, the call will automatically hang up. Reject call Double-press the Call Control button. Redial Double-press the Call Control button.
| How to Manage Calls | 40 Headset Function Action Mute/un-mute microphone Press the Mute button. For WH62/WH66, you can also move the microphone boom-arm up/down to mute/ unmute. Switch between headset and speakerphone mode Long press the Mute button. Note: It is only applicable to WH66/WH67. Note: For WH66/WH67, the call will automatically switch to the headset channel during a handsfree call after the headset reconnects.
| How to Manage Calls | 41 Basic Call Usage on WH62/WH63 Base WH62/WH63 Base Function Action Answer/end a softphone's Press the PC button. call Answer/end a desk phone's call Press the Phone button. Reject a softphone's call Double-press the PC button. Reject a desk phone's call Double-press the Phone button. Redial a softphone's call Double-press the PC button. Redial a desk phone's call Double-press the Phone button. Basic Call Usage on WH66/WH67 Base Function Action Place a new call 1.
| How to Manage Calls | 42 Function End call Reject call Action Tap . (Teams version) Tap (UC version) Tap Silence a call (UC version) Hold call Tap . . . (Teams version) Tap . > Hold. (UC version) Tap Resume call Adjust volume Tap Resume. (Teams version) Tap and drag the slider. (UC version) Tap Mute/un-mute microphone (Teams version) Tap (UC version) Tap Place a new call during a call Redial or Tap . / / . . > New call. 1. Tap or the user account avatar. 2. Tap Redial. 3.
| How to Manage Calls | 43 Merge Two Calls on WH66/WH67 You can merge two calls into one conference call. Before you begin There are two calls on the base, and one of them is on the connected USB device. Procedure 1. 2. > Merge Calls. Tap To split the conference, tap > Split Conf.
| How to Manage Calls | 44 About this task Procedure 1. Undock the primary headset. 2. Dock an additional headset in the primary headset’s base. For WH66/WH67, you can also tap or the user account avatar, then go to Settings > Basic Settings > Add Headset > . 3. For WH66/WH67, select As secondary to add the headset as an additional conference headset. A tone indication will play in the primary headset. 4.
| How to Manage Calls | 45 Procedure 1. For WH62/WH63, do one of the following: • • Press the Call Control button on the headset. Lift the headset from the base. If necessary, press the HEADSET key on the desk phone. The audio will transfer from the desk phone to the headset. 2. For WH66/WH67, press the HEADSET key on the desk phone. The audio will transfer from the desk phone to the headset. Transfer a Call from Headset to Desk Phone Before you begin • • The base is connected to the Yealink phone.
| Yealink USB Connect | 46 Yealink USB Connect Yealink USB Connect is a computer software designed to manage Yealink USB devices.
| Yealink USB Connect | 47 4. Find the desired device and click Start pairing. Note: Once the BT50 is paired with your device, you can delete the corresponding pairing information on WH66/WH67 only when you reset the device to the factory. The WH66/WH67 only saves the pairing information of one BT50. After pairing a new BT50, WH66/WH67 will automatically delete the old BT50 pairing information.
| Yealink USB Connect | 48 2. Click the prompt box and run the program. 3. Download the Yealink USB Connect on the web page. If the prompt box disappears, you can double-click the CD drive: USB Connect in the devices and drives list. Download the Yealink USB Connect on the web page. Note: If it detects that Yealink USB Connect has been installed after connecting, Yealink USB Connect will automatically run.
| How to Change Settings on WH62/WH63 | 49 Procedure 1. Connect the base to the power supply and PC. 2. Dock the headset in a base. 3. Update the base firmware via Yealink USB Connect. • • Check for updates Update manually For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide. Important: You need to connect the PC to the micro USB port of the headset marked with the text "PC".
| How to Change Settings on WH66/WH67 | 50 Related information Yealink USB Connect How to Change Settings on WH66/WH67 Headset, base, and general settings can be changed on the WH66/WH67 base. • • Basic Settings Advanced Settings Basic Settings For Teams version: Tap or the user account avatar, and go to Settings > Basic Settings to access the basic settings menu. For UC version: Go to > Basic Settings to access the basic settings menu.
| How to Change Settings on WH66/WH67 | 51 Teams User Name Configure whether the Teams user name displays on the home screen when the device disconnects with PC. Default: Personal Mode. • • Personal Mode: Display the Teams user name when the device disconnects with PC. Hot Desking Mode: Do not display the Teams user name when the device disconnects with PC. Note: It is only available for Teams version. Dark Theme Turn on/off dark theme.
| How to Change Settings on WH66/WH67 | 52 For UC version: Go to > Settings > Advanced Settings to access the basic settings menu. General Settings Select the wireless range between the headset and base. Long: the wireless range is up to 150m. Medium: the wireless range is up to 30m. Short: the wireless range is up to 10m. Wireless Range • • • Voice Announcements Enable/disable the paired headset to play voice announcements.
| How to Change Settings on WH66/WH67 | 53 Mute Reminder Interval Configure the interval time to play a periodic audio reminder when the microphone is muted. Note: It appears only if Mute Reminder is enabled. Only when you speak continuously, will the headset play the audio reminder according to this configured period. Platform Change the platform between UC and Teams. Calling Settings Auto Dial Enable/disable the base to automatically dial the entered number within 5 seconds.
| Optional Accessories | 54 Optional Accessories The base can use optional accessories when you need to extend your base's capabilities. The following optional accessories need to be purchased separately if required for your base: 1. Busylight BLT60 2. BT50 (only for WH66/WH67 base) 3.
| Support | 55 Charge the Mobile Phone on WH66/WH67 Base If your mobile phone support wireless charging, you can charge it using the Yealink-supplied wireless charger WHC60. Procedure 1. Connect the wireless charger to the base directly. 2. Place the mobile phone on the wireless charger. Note: You can also connect the wireless charger to the USB charger adapter via a USB Type-C cable.
| Support | 56 • Safety Instructions FAQ View the FAQ guide on http://support.yealink.com/. Safety Instructions • • • Storage temperature: +23 to 113°F (-5 to 45°C). Charging temperature: +32 to 104°F (0 to 40°C) Do not store the headset for extended periods of time without recharging the battery (max. three months). If the headset or base becomes dirty, we recommend that you clean them with a soft, lint-free cloth that has been dampened with clean water.
