About This Guide About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide SIP-T46G IP Phone Declaration of Conformity This phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device is compliant with Part 15 of the FCC Rules.
Table of Contents Table of Contents About This Guide ........................................................................... i In This Guide............................................................................................................................... i Table of Contents ........................................................................ iii Overview ....................................................................................... 1 Hardware Component Instructions .........
User Guide SIP-T46G IP Phone Keypad Lock ...................................................................................................................... 30 Audio Settings ....................................................................................................................... 34 Volume................................................................................................................................ 34 Ring Tones..............................................................
Table of Contents Busy Lamp Field (BLF) ........................................................................................................... 92 BLF List ..................................................................................................................................... 95 Shared Line ............................................................................................................................ 96 Call Recording ...........................................................
Overview Overview This chapter provides the overview of the SIP-T46G IP phone. The topics include: z Hardware Component Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T46G IP phone are the LCD screen and the keypad.
User Guide SIP-T46G IP Phone Hardware component instructions of the SIP-T46G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icon Instructions Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 3
User Guide SIP-T46 6G IP Phone Icons Descrip ption Keypad Loc ck Missed Calls Received Calls C Dialed Callss Missed Calls Recording box b is full A call cann not be record ded Recording starts s successsfully Recording cannot c be sttarted Recording cannot c be sttopped Open VPN Conference e The defaultt contact pho oto 1 2 3 The current page of the e line keys. The non-current page of o the line key ys.
Overview LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a text message or voice mail. The phone is powered on. Off The phone is powered off. The phone is idle. Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing.
User Guide SIP-T46G IP Phone User Interfaces There are two ways to customize specific configurations on your SIP-T46G IP phone: z Using the user interface on the IP phone. z Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Overview Options Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ --Call Waiting √ √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Contrast √ --Backlight √ --Wallpaper √ --Screensaver √ --Theme √ --Call Wa
User Guide SIP-T46G IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ --Call Recording √ --Hot Desking √ --ACD √ --Messages √ √ SIP Account --User Options --Register Status √ --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --Backup Outbound Proxy √ --NAT Traversal N
Overview Documentations The following table shows documentations available for the SIP-T46G IP phone.
Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T46G IP phone. The topics include: z Packing List z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T46G IP Phone 12 z Power Adapter z Handset & Handset Cord z Ethernet Cable z Quick Installation Guide & Quick Reference Guide z CD-ROM
Getting Started Check the list before installation. If you find anything missing, contact your system administrator. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packing list: z Attach the Stand z Connect the Handset and optional Headset z Connect the Network and Power 1) Attach the Stand: a. Deskmount Method: b.
User Guide SIP-T46G IP Phone 2) Note Connect the Handset and optional Headset: A headset is not provided in the packing list. Contact your system administrator for more information. 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use. z AC power z Power over Ethernet (PoE) AC Power To connect the AC power: 1.
Getting Started 2. Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T46G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
User Guide SIP-T46G IP Phone Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Getting Started Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. To configure a static IP address via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Network->WAN Port->Static IP Client. 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T46G IP Phone 3. Note Press the Save soft key to accept the change or the Back soft key to cancel. Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Registration Generally, your phone will be deployed with multiple other phones.
Getting Started 5 6 7 This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. This area shows the current account. User can use or to choose the available account. This area shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper on page 21.
Customizing Your Phone Customizing Your Phone You can customize your SIP-T46G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide SIP-T46G IP Phone 2. Press or , or the Switch soft key to select the desired wallpaper image. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also change wallpaper via web user interface at the path Phone->Preference. Screensaver You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity. You can configure the time out for screensaver and preview screensaver pictures.
Customizing Your Phone You can also configure screensaver via web user interface at the path Phone->Preference. Theme The theme can make your phone display personalized desktop and distinctive visual enjoyment. You can change the theme for the phone via phone user interface and web user interface. To change the theme via phone user interface: 1. Press Menu->Display->Theme. 2. Press or to select the desired theme. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T46G IP Phone Theme 3 Theme 4 You can also change the theme via web user interface at the path Phone->Preference. Backlight You can configure the backlight status on the LCD screen as the following types: z Always on: Backlight is on permanently. z 1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min. To configure the backlight via phone user interface: 1. Press Menu->Display->Backlight. 2.
Customizing Your Phone 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the backlight via web user interface at the path Phone->Preference. Note Backlight Level means the backlight intensity. Contrast You can configure the contrast of the expansion model-CM69 to a comfortable level. Premise is the expansion model has been connected to the phone.
User Guide SIP-T46G IP Phone To configure the contrast via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Contrast. 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Language The default language of the phone user interface is English.
Customizing Your Phone Text appears on the LCD screen will change to the selected language. To change the language for the web user interface: 1. Click on Phone->Preference. 2. Select the desired language from the pull-down list of Web Language. 3. Click Confirm to accept the change. Text displays on the web user interface will change to the selected language. Time and Date The time and date display on the LCD screen when the phone is idle.
User Guide SIP-T46G IP Phone To configure the time and date manually via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date->Manual Setting. 2. Enter the specific date and time. 3. Press the Save soft key to accept the change. The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date Format. 2.
Customizing Your Phone The date formats you need to know: Date Format Example (2012-11-2) WWW MMM DD Fri Nov 02 DD-MMM-YY 02-Nov-12 YYYY-MM-DD 2012-11-02 DD/MM/YYYY 02/11/2012 MM/DD/YY 11/02/12 DD MMM YYYY 02 Nov 2012 WWW DD MMM Fri 02 Nov You can also configure the time and date settings via web user interface at the path Phone->Preference. Administrator Password You can change the administrator password to protect your phone from unauthorized use.
User Guide SIP-T46G IP Phone Key as Send You can set the "#" or "*" to perform as a send key while dialing a call. To set the key as send via phone user interface: 1. Press Menu->Features->Key as Send. 2. Press or , or the Switch soft key to select "#" or "*" from the Key as Send field, or select Disable to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Answer call only: All keys are locked. Incoming calls will be answered automatically, but cannot be ended by your party. Note The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 65. To set the keypad lock PIN via phone user interface: Note 1. Press Menu->Setting->Basic Settings->Phone Unlock PIN. 2. Enter the Current PIN, New PIN and Confirm PIN in the corresponding fields. 3.
User Guide SIP-T46G IP Phone The LCD screen prompts “Keypad Locked!” and displays the icon . If the keypad lock feature is activated to be Answer call only, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the timeout for auto lock via web user interface: 1. Click on Phone->Features. 2. Click the “+”sign on the left of the Phone Lock to expand the feature list. 3.
Customizing Your Phone To unlock the keypad lock via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press to lock the keypad again. To deactivate the keypad lock via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Lock. 2.
User Guide SIP-T46 6G IP Phone Au udio Setttings Volume You can n press the Vo olume key to adjust the re eceiver volum me of currenttly used audiio devices (handset, sp peakerphone e or headset), when the phone p is in the e dialing interface e or during a call. You can also press the Volume key k to adjust tthe ringer volume when the phone is id dle. 1. Press to adju ust the ringerr volume whe en the phone e is in the idle e screen. 2.
Customizing Your Phone 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To select a ring tone for the phone via web user interface: 1. Click on Phone->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tones. 3. Click Confirm to accept the change. To select a ring tone for the account via web user interface: 1. Click on Account. 2.
User Guide SIP-T46G IP Phone z BroadSoft Phonebook Local Directory The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory. You can add, edit, delete or search for a contact in the local directory. You can also dial a contact from the local directory.
Customizing Your Phone Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. or to highlight the desired entry. The entry is successfully saved in the local directory.
User Guide SIP-T46G IP Phone 3. Press the Option soft key, and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel. or to highlight the contact information and then edit. Deleting Contacts To delete a contact from the local directory: 1. Press Directory->Local Directory->Contacts. 2. Press 3. Press the Option soft key, and then select Delete from the prompt list. 4.
Customizing Your Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When you place a call from the contact, the phone idle screen will show the contact photo.
User Guide SIP-T46G IP Phone Placing Calls to Contacts To place a call to a contact from the local directory: 1. Press Directory->Local Directory. 2. Select the desired contact group. 3. Press 4. Press the Dial soft key. - If only one number of the contact is stored in the local directory, press the Dial soft or to highlight the desired contact. key to dial out the number.
Customizing Your Phone 2. Click Browse to select a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "This operation will delete all records which already exist! Continue?". 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Contacts->Contacts. 2. Click Browse to select a contact list file (file format must be.
User Guide SIP-T46G IP Phone The phone user interface prompts "Move selected to blacklist?". 4. Press the OK soft key to confirm the setting. Remote Phonebook You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory.
Customizing Your Phone To place a call from the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To enable the presentation of caller identity stored in the remote phonebook: 1.
User Guide SIP-T46G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Click Confirm to accept the change. To access the Broadsoft directory via phone user interface: 1.
Customizing Your Phone Call History Management The SIP-T46G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via phone user interface: 1. Press Menu->Features->History Setting. 2.
User Guide SIP-T46G IP Phone Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. For more information, refer to Contact Management on page 35. To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. 3. Press or to select the desired entry. 4.
Customizing Your Phone To configure the BroadSoft call log via phone user interface: 1. Press Menu->Features->BroadSoft Settings Menu->CallLog Settings. 2. Press or , or the Switch soft key to select the desired call log item from the CallLog Item field. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T46G IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: 1. Press Menu->History->Network Call Log. 2. Select the desired call log menu, and then press the Enter soft key to load the BroadSoft call log. 3. Select the desired contact in the BroadSoft call log list. 4. Press the Detail soft key.
Customizing Your Phone System Customizations Headset Use Physically connect your headset, refer to Phone Installation on page 13 and activate/deactivate it for use. To activate the headset mode: 1. Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer a call, the call will connect to your headset automatically. To deactivate the headset mode: 1. Press again on the phone.
User Guide SIP-T46 6G IP Phone You can n also configu ure the line ke ey via web user u interface e at the path DSS Key->Lin ne Key. n assign functtionalities to 15 line keys. When W you asssign function nality to line key k You can located in line key 1--6, the label of o the line key y is displayed d on the one page of line keys. The pag ge can displa ay 6 line key la abels at mosst.
Custom mizing Your Phone The follo owing table lissts the page icon status to indicate th he different sttatus: Icons Descriptio on Fast flashing: The BLF monitored m use er receives an incoming c call on the non-curre ent page. Solid: There is a parked call in the non-c current page.. Fast flashing: The line re eceives an in ncoming call on the non-c current page e. Solid: The line iss in conversation on the non-current n p page. To config gure the pag ge icon statuss via web use er interface: 1.
User Guide SIP-T46G IP Phone z Group Listening z Public Hold z Private Hold z Zero-touch z URL z Keypad Lock For more information, contact your system administrator. Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key.
Customizing Your Phone to Voice Mail on page 107. Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displays on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
User Guide SIP-T46G IP Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number.
Customizing Your Phone Label (key label displays on the LCD screen) Xml Browser (the access URL for xml browser) Usage: Press the DSS key to access the Xml browser specified in the Xml Browser field. LDAP You can use this key feature to access the LDAP search interface quickly. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displays on the LCD screen) Usage: 1. Press the DSS key to access the LDAP search interface. 2.
User Guide SIP-T46G IP Phone Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 79. Dependencies: Type (Key Event) Key Type (Forward) Label (key label displays on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field.
Customizing Your Phone Dependencies: Type (Key Event) Key Type (Hold) Label (key label displays on the LCD screen) Usage: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. Dependencies: Type (Key Event) Key Type (DND) Label (key label displays on the LCD screen) Usage: Note 1. Press the DSS key to activate the DND mode. 2.
User Guide SIP-T46G IP Phone one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displays on the LCD screen) Usage: 1. During a call, press the DSS key to activate group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2.
Customizing Your Phone Zero-touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero-touch) Label (key label displays on the LCD screen) Usage: 1. Press the DSS key to access the zero-touch interface. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6.
User Guide SIP-T46G IP Phone Note You can configure the programmable keys via web user interface only. Account Management You can register one or multiple accounts on the SIP-T46G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. Account Registration To register an account via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. 2.
Customizing Your Phone To disable an account via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also register or disable an account via web user interface at the path Account->Basic.
User Guide SIP-T46G IP Phone The basic expression syntax you need to know: Syntax Description The dot"." can be used as a placeholder or multiple placeholders for . any character. Example: "12." would match "123", "1234","12345","12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122","123","12a", etc. The square brackets "[]"can be used as a placeholder for a single [] character which matches any of a set of characters.
Customizing Your Phone When you enter the number “234” using the keypad and then dial out, the phone will dial out “12345” instead. Note The valid value of Account field can be one or more digits among1, 2, 3, 4, 5 and 6. Each digit must be separated by a “,”. For example: when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2. If you leave the Account field blank or enter an invalid value, then the replace rule will apply to all accounts.
User Guide SIP-T46G IP Phone Dial-now Time-out You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the timeout for dial-now rule via web user interface: 1. Click on Phone->Features. 2. Click the “+” sign on the left of the General Information to expand the feature list. 3.
Customizing Your Phone Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
User Guide SIP-T46G IP Phone Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To configure the hotline number via phone user interface: 1. Press Menu->Features->Hotline. 2. Enter the desired number in the Hotline field. 3.
User Guide SIP-T46G IP Phone Basic Call Features The SIP-T46G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T46G IP phone.
Basic Call Features z Using the speakerphone z Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 35 and Call History Management on page 45.
User Guide SIP-T46G IP Phone - With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode.
Basic Call Features Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key.
User Guide SIP-T46G IP Phone Note If you are using the speakerphone, press or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. Redialing Numbers To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
Basic Call Features 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. Auto Redial You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
User Guide SIP-T46G IP Phone To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
Basic Call Features 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path Phone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
User Guide SIP-T46G IP Phone 3. Note Press the OK soft key to redial the number. The call completion feature is not available on all servers. For more information, contact your system administrator. Call Return You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select a desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Basic Call Features The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. The MUTE key LED turns off when the mute mode is deactivated. Call Hold/Resume You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting.
User Guide SIP-T46 6G IP Phone Multiple Calls on Hold d: If multiplle calls are placed on hold, press or to switc ch between the calls, and then press the Resume soft key to re etrieve the desired call. t two callls are on hold d, an indicatiion appears on the LCD sscreen, for If more than example e "2/4", indica ating that thiss is the secon nd call out off four calls. If multiplle calls are on hold on mo ore than one e line keys, yo ou can press correspondin ng line key to retrieve th he call.
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward calls while your phone rings, refer to the Dynamic Forwarding. Static Forwarding To enable call forward: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type, and then press the Enter soft key. The options are: Always Forward: Incoming calls are immediately forwarded.
User Guide SIP-T46G IP Phone 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enable from the No Answer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
Basic Call Features To disable call forward: Do one of the following: - Press when the phone is idle. - Press Menu->Features->Call Forward. Press or to select the desired forwarding type, then press the Enter soft key. Press or , or the Switch soft key to select Disable to disable the call forward. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Forward soft key. 2.
User Guide SIP-T46G IP Phone 2. Enter the number you want to transfer the call to. 3. Press or the Transfer soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. Press or to dial out. or the Transfer soft key to complete the transfer when receiving ringback.
Basic Call Features 3. Press or , or the Switch soft key to select Enable from the Call Waiting Tone field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the call waiting feature via web user interface at the path Phone->Features->General Information. Conference You can create a conference with other parties using the phone’s local conference feature.
User Guide SIP-T46G IP Phone 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conf soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2.
Basic Call Features To set up a network conference call: 1. Place a call to the first party. 2. Press the Conf soft key to create a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to create a new call. The conference is placed on hold. 6.
User Guide SIP-T46G IP Phone 6. Enter the call park feature code (contact your system administrator for it) in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call park key via web user interface at the path DSS Key. To use the Call Park feature: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3.
Basic Call Features You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface. Note If there are many incoming calls at the same time, press the Gpickup key on the phone will pick up the call that rings first. Direct Call Pickup To enable the direct call pickup via web user interface: Note 1. Click on Phone->Features. 2.
User Guide SIP-T46G IP Phone To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DPickup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. You can pick up the call by pressing the direct pickup key directly.
Basic Call Features To configure the group call pickup code on a per-account basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset. The GPickup soft key appears on the LCD screen. 2.
User Guide SIP-T46G IP Phone Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Note The anonymous call feature is not available on all servers. Contact your system administrator for the anonymous call on code and off code. To configure anonymous call via phone user interface: 1.
Basic Call Features The LCD screen of phone B prompts an incoming call from anonymity. Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To configure anonymous call rejection via phone user interface: 1. Press Menu->Features->Anonymous Call. 2.
User Guide SIP-T46G IP Phone Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T46G IP phone. The topics include: z Busy Lamp Field (BLF) z BLF List z Shared Line z Call Recording z Hot Desking z Intercom z Automatic Call Distribution (ACD) z Messages If you require additional information or assistance with your new phone, contact your system administrator.
Advanced Phone Features 6. (Optional.)Enter the pickup code in the Extension field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key. The status of the monitored user will be displayed on the BLF key as below: : The monitored user 1007 does not exist. : The monitored user 1007 is idle. : The monitored user 1007 is ringing. : The monitored user 1007 is during an active call.
User Guide SIP-T46G IP Phone When the monitored phone is ringing, the following occurs on the monitoring phone: z The phone plays a warning tone (if enabled). z The BLF key LED flashes. z The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 1013 on the monitored user. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.
Advanced Phone Features BLF List You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server. The BLF List keys on the IP phone can present the status of user1, user2 and user3. The key LEDs illuminate either flashing or solid depending on the status of those users.
User Guide SIP-T46G IP Phone 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. Press the Save soft key to accept the change. 6. Repeat steps 2 to 5 to configure more BLF List keys. You can also configure the BLF List key via web user interface at the path DSS Key.
Advanced Phone Features The shared line key LED illuminates flashing when the shared line call is placed on public hold. For more Shared Line key LED indications, refer to LED Instructions on page 5. To place the call on private hold, you should configure a private hold key in advance: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide SIP-T46G IP Phone URL Record: The phone sends HTTP URL request to trigger a recording. Contact your z system administrator for the predefined URL. Note The record feature is not available on all servers. Contact your system administrator for more information. To configure a Record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Advanced Phone Features When you place a new call z To record a call: 1. Press a Record or URL Record key during a call. If the recording starts successfully, there cording icon appears on the LCD screen and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED turns off.
User Guide SIP-T46G IP Phone To configure a hot desking key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Hot Desking from the Key Type field. 5. Leave the Value field blank. 6. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features The login wizard will be shown as below: 3. Enter the Login information in each filed. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Note The intercom feature is not available on all servers.
User Guide SIP-T46G IP Phone You can also configure an intercom key via web user interface at the path DSS Key. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the Cancel soft key to end the intercom call. Incoming Intercom Calls By default, the SIP-T46G IP phone supports to answer an incoming intercom call automatically.
Advanced Phone Features Phone->Features->Intercom Settings. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Note Your administrator can set a time period delay before the phone automatically answers.
User Guide SIP-T46G IP Phone 3. Press or , or the Switch soft key to select ACD from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the ACD name in the Display Name field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Key. To use the ACD feature: 1. Press the ACD key when the phone is idle.
Advanced Phone Features unavailable, the ACD key LED illuminates flashing green, and then the server temporarily stops distributing calls to your phone. To logout the ACD system, press the Log Out soft key. Note It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T46G IP phone.
User Guide SIP-T46G IP Phone 2. Note Select the desired message and press the View soft key. If the phone prompts receiving new text messages, you can also read the new messages directly. To send a text message: 1. Press Menu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.) Press or , or the Switch soft key to select the desired account from the From field. 5.
Advanced Phone Features 2. Select the desired message and then press the Delete soft key. 3. Select Delete This to delete the desired message. The LCD screen prompts "Delete Message?". 4. Note Press the Yes soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Delete All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the Delete soft key.
User Guide SIP-T46G IP Phone The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note Voice Mail feature is not available on all servers, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail.
Advanced Phone Features 2. Note Follow the voice prompt to listen to the voice mails. Before listening to the voicemails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will turn off. To view the voicemail via phone user interface: 1. Press Menu->Messages->Voice Mail->View Voice Mail. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2.
User Guide SIP-T46G IP Phone The MWI Subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To enable MWI subscription via web user interface: 1. Click on Account->Advanced. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3.
User Guide SIP-T46G IP Phone Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T46G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? z Ensure your phone is properly plugged into a functional AC outlet. z Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
Troubleshooting Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 34. Why can’t I receive calls? z Check the SIP registration with your system administrator. z Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 78. z Check call forward feature is disabled on the phone.
User Guide SIP-T46G IP Phone How to reboot the phone? To reboot the IP phone via web user interface: 1. Click on Phone->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone.
Troubleshooting system. How to Export System Log? We may need you to provide a System Log to help analyze your problem. To export a System Log via web user interface: 1. Click on Phone->Configuration. 2. Select 6 from the pull-down list of Log Level. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click OK to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps. 5.
User Guide SIP-T46G IP Phone To enable SRTP via web user interface: Note 116 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Mark the On radio box in the Voice Encryption (SRTP) field. The SRTP feature is not available on all servers. Contact your system administrator for more information.
User Guide SIP-T46G IP Phone Regulatory Notices Service Agreements Contact your reseller for information about service agreements applicable to your product.
Regulatory Notices z Place the device on a stable and level platform. z Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. z Keep at least 10 cm between the device and the closest object for heat dissipation. z Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. z Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
User Guide SIP-T46G IP Phone Appendix A - Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone +01:00 120 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time C
Appendix A-Time Zones +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 Italy(Rome) Luxembourg(Luxembourg) Macedonia(Skopje) Netherlands(Amsterdam) Namibia(Windhoek) Estonia(Tallinn)
User Guide SIP-T46G IP Phone Index E Editing Contacts 37 Emergency Number 65 Ending Calls 71 A About This Guide i Account Management 60 Account Registration 60 Adding Contacts 36 Administrator password 29 Anonymous Call 89 Anonymous Call Rejection 91 Answering Calls 70 Area Code 64 Attaching Stand 13 Audio Settings 34 Auto Answer 72 Auto Redial 73 Automatic Call Distribution (ACD) Backlight 24 Basic Network Settings 17 Blacklist 41 BLF list 95 Block Out 64 BroadSoft Call Log 46 BroadSoft Phonebook 43 Bu
Index Programmable Keys 59 O Outgoing intercom Calls Overview 1 101 R Redialing Numbers 72 Registration 18 Regulatory Notices 118 Remote Phonebook 42 Replace Rule 62 Ring Tones 34 S Safety Instructions 118 Screensaver 22 Searching for Contacts 40 Semi-attended Transfer 81 Service Agreements 118 Shared Lines 96 Short Message Service (SMS) System Customizations 49 105 T Theme 23 Time and Date 27 Time Zones 120 Troubleshooting 112 V Voice Mail 107 Volume 34 W Wallpaper 21 Web User Interface WEEE Warning
