Copyright Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
. This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
GNU GPL INFORMATION Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant gigabit IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field and Conference. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide for the SIP-T41P IP Phone Table of Contents About This Guide .......................................................................... v In This Guide............................................................................................................................. v Table of Contents ........................................................................ vi Overview .......................................................................................
Table of Contents Directory ............................................................................................................................. 25 Local Directory .................................................................................................................. 26 Blacklist ................................................................................................................................ 34 Remote Phonebook .............................................................
User Guide for the SIP-T41P IP Phone Multicast Paging ................................................................................................................... 97 Sending RTP Stream .......................................................................................................... 97 Receiving RTP Stream ....................................................................................................... 99 Music on Hold....................................................................
Overview Overview This chapter provides the overview of the SIP-T41P IP phone. The topics include: z Hardware Component Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
User Guide for the e SIP-T41P IP Phone Hardwarre component instruction ns of the SIP-TT41P IP phone e are: Item Descrip ption Show ws informatio on about calls, messages, soft keys, tim me, date e and other relevant data a: • Ca all information n—caller ID, call duration n ① LC CD Screen • Ico ons (for exam mple, ) • Misssed call textt or second in ncoming caller informatio on • Pro ompt text (for example, "SSaving file!") • Da ate and time ② Po ower Indicato or LED ③ Lin ne Keys Indic cates pho
Overrview Ico on Instru uctions Icons ap ppear on the phone LCD screen are described d in the t following g table: Icon Description n Netwo ork is unavailable Registtered successfully Registtration failed Registtering Handss-free speake erphone mod de Handsset mode Headsset mode Voice e Mail Auto Answer A Do No ot Disturb Call Hold H Call Mute M Ringer volume is 0 Keypa ad Lock Call Fo orward/Forw warded Calls Missed d Calls Received Calls Place ed Calls Recorrding box is fu ull 3
User Guide for the e SIP-T41P IP Phone Icon Description n A call cannot be recorded r Recorrding starts su uccessfully Recorrding cannott be started Recorrding cannott be stopped d 4
Overview LED Instructions Power Indicator LED LED Status Solid red Fast flashing red Description The phone is initializing. The phone is ringing. The network is disconnected. Slow flashing red The phone receives a voice mail. Off The phone is powered off. Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide for the SIP-T41P IP Phone User Interfaces There are two ways to customize specific configurations on your SIP-T41P IP phone: z Using the user interface on the IP phone. z Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Overview Options Phone User Interface --Auto Answer √ --Auto Redial √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ Web User Interface --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ √ --Time & Date √ √ --Administrator Password √ √ --Ring Tones √ √ --Backlight √ √ --Call Waiting √ √ --Phone Volume √ --Call History Management √ --Contact Management √ --Directory √ --Local
User Guide for the SIP-T41P IP Phone Options Phone User Interface Web User Interface --Account Active √ --Label √ √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --NAT Traversal Note --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. The topics include: z Packaging Contents z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the e SIP-T41P IP Phone 10 z Phone e Stand z Wall Mount M Bracke et (Optional) z Powerr Adapter (Optional) z Handsset & Handse et Cord z Ethern net Cable z Quick k Installation Guide G & Quic ck Reference e Guide
Getting Sta arted z CD-RO OM Check th he list before e installation. If you find an nything missin ng, contact y your system administtrator. Ph hone Insstallation n If your phone is alrea ady installed, proceed to Phone Initialiization on pa age 14.
User Guide for the e SIP-T41P IP Phone Walll Mount Meth hod (Optiona al) Note e The he eadset is not provided p in the e packaging contents. Forr more informa ation on how to attach h the wall mou unt bracket, refer to Yealink Wall Mount Quick Installa ation Guide fo or T4X IP Phones.
Getting Sta arted Note e The he eadset is not provided p in the e packaging contents. Co ontact your sysstem administrator for mo ore informatio on. 3) etwork and po ower Connect the ne ve two option ns for power and a network k connections. Your system m administrattor You hav will advisse you which h one to use. z AC power p (Optio onal) z Pow wer over Ethernet (PoE) AC Pow wer (Optional) To conne ect the AC power: p 1.
User Guide for the e SIP-T41P IP Phone Note e If in-line e power is pro ovided, you don’t need to connect the AC adapter. Make sure the Etherne et cable and switch/hub is PoE compliant. The phone can also share the network with oth her network devices d such a as a PC (person nal computerr). It is an optio onal connecttion. Importa ant! Do not un nplug or remo ove power to the phone while w it is updating firmware and co onfigurations.
Getting Sta arted z Phone status including device model, harrdware versio on, firmware version, prod duct ID and MAC add dress). z Acc count status in ncluding register status off SIP accountts. To view the t phone sta atus via phon ne user interfface: 1. Press , or pre ess Menu->Sta atus. 2. Press or to scroll thro ough the list and a view the e specific info ormation. To view the t phone sta atus via web b user interfac ce: 1. Ope en the web browser b of yo our computerr. 2.
User Guide for the SIP-T41P IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv6->Static IPv6 Client. 2. Enter the desired values in the IPv6 IP, IPv6 IP Prefix, IPv6 Gateway, IPv6 Pri.DNS and IPv6 Sec.DNS fields respectively. 3. Note Press the Save soft key to accept the change or the Back soft key to cancel.
Custom mizing Your Phone Cu ustomizzing Yo our Phone You can n customize your y SIP-T41P IP phone by configuring the t backlight, time & datte, ring tone e and so on. You can add d contacts to o the phone’s local directory manually or from calll history. You can also handle incomin ng calls from different con ntacts in diffe erent ways. This chapter providess basic opera ating instructions for custo omizing your phone.
User Guide for the e SIP-T41P IP Phone 3. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel. You can n also configu ure the back klight via web b user interfac ce at the path Settings-->Preference. Lan nguage The defa ault language of the phone user interfface is English. The phone e will detect and a use the same s langua age as which h of your interrnet browser for the web user interfac ce.
Custom mizing Your Phone 3. Click Confirm to accept the change. c ce will change to the selected langua age. Text on the web user interfac Tim me & Date e The time e and date display on the e LCD screen when the ph hone is idle. Y You can configurre the phone e to obtain th he time and date d from the e Simple Netw work Time Protocoll (SNTP) serve er automatica ally, or config gure the date e and time m manually.
User Guide for the SIP-T41P IP Phone To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific time and date. 3. Press the Save soft key to accept the change. The time and date on the LCD screen will change accordingly.
Custom mizing Your Phone To config gure the time e and date fo ormat via pho one user interface: 1. Press Menu Settin ngs->Basic Se ettings->Time e & Date->Tim me & Date Forrmat. 2. Press or , or the Switc ch soft key to o select the desired d time format (12 Hour or 24 4 Hour) from the Clock fie eld. 3. Press or , or the Switc ch soft key to o select the desired d date format from the Date e Format field d. 4. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel.
User Guide for the e SIP-T41P IP Phone 4. Ente er the new pa assword again in the Con nfirm Passworrd field. 5. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel. You can n also configu ure the administrator passsword via we eb user interfa ace at the path Security-->Password. Keyy as Send You can n set the "#" or o "*" to perfo orm as a send d key while diialing. To config gure key as send s via pho one user interrface: 1. Press Menu->Fea atures->Key as a send. 2.
Custom mizing Your Phone To adjusst the volume e when the ph hone is idle: 1. Press t adjust the ringer volum to me. To adjusst the volume e when the ph hone is during a call: 1. Press t adjust the volume of currently to c used d audio devic ce (handset, spea akerphone or o headset). Note e If the riinger volume is adjusted to o minimum, th he icon will w appear on the LCD screen. Rin ng Tones Ring tones are used to t indicate in ncoming calls.
User Guide for the SIP-T41P IP Phone If Common is selected, this account will use the ring tone selected for the phone at the path of the web user interface Settings->Preference. 5. Note Click Confirm to accept the change. You can select a ring tone for the account via web user interface only. To upload a custom ring tone for your phone via web user interface: 1. 2. Click on Settings->Preference. Click Browse to locate a ring tone (the file format must be *.wav) file from your local system. 3.
Custom mizing Your Phone Co ontact Managem M ment This section provides the operatin ng instructions for managiing contacts. The topics include: z Directory z Loca al Directory z Blac cklist z Rem mote Phonebook Dirrectory Directory y provides ea asy access to o the lists you u use frequen ntly. The lists c can be Locall Directory y, History, Remote Phone Book and LD DAP. To config gure the directory via web user interfa ace: 1. Click on Directorry->Setting. 2.
User Guide for the SIP-T41P IP Phone 6. Note Click Confirm to accept the change. You can configure the directory via web user interface only. To check the directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The phone LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, pressing the Directory soft key will enter this list directly.
Custom mizing Your Phone 2. Press the Group soft s key. 3. er the desired d group name in the Nam me field. Ente 4. Press 5. Press the Add sofft key to acc cept the chan nge or the Ba ack soft key to cancel. or to select the e desired ring g tone from the Ring Tone es field. You can n also edit or delete the Company, C Family and Frie end contact g groups. Editing Group ps To edit a group in the e local directtory: 1. Press the Directo ory soft key.
User Guide for the e SIP-T41P IP Phone 2. Sele ect the desire ed contact group. 3. Press the Option soft key and d then select Delete from the prompt liist. The phone LCD screen s prompts the follow wing warning g: 4. Press the OK soft key to confirm the deletiing or the Ca ancel soft key y to cancel.
Custom mizing Your Phone Note e If the contact c has exxisted in the directory, d the LCD screen will w prompt “C ContactName existed d!”. Adding g Contactss from Call History To add a contact to the t local dire ectory from th he call historry: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and d then select Move to Contacts from tthe prompt lisst. 4. Ente er the contac ct name. 5. Press the Save so oft key to acc cept the cha ange. or to highlight the desired entry.
User Guide for the e SIP-T41P IP Phone Directory to ente er the local directory. d 2. ect the desire ed contact group and pre ess the Enter soft key. Sele 3. Press 4. Press the Option soft key, and d then select Detail from the t prompt list. 5. Press 6. oft key to acc cept the cha ange or the Back B soft key to cancel. Press the Save so or or to highlight the desired contact. c to highlight the contact information and then edit.
Custom mizing Your Phone If Local Directory y is removed from the dire ectory, press Menu->Direc ctory->Local Directory to ente er the local directory. d 2. Sele ect the desire ed contact group and pre ess the Enter soft key. 3. Press 4. Press the Dial sofft key. - nly one numb ber of the con ntact is stored in the loca al directory, p press the Dial soft If on or to highlight the desired contact. c key to dial out th he number.
User Guide for the e SIP-T41P IP Phone 3. Repeat the step 2 to add mo ore lists to the e Enabled column. 4. emove a list from f the Enabled column n, select the desired d list an nd click To re 5. To adjust a the disp play order off lists, select th he desired lisst and click or . . The phone LCD screen s displa ays the search results in th he adjusted o order. 6. Note e Click Confirm to accept the change. c You ca an configure search s source e list in dialing via web user interface onlly.
Customizing Your Phone 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Directory->Local Directory. 2.
User Guide for the SIP-T41P IP Phone 6. (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note You can import/export contact lists via web user interface only.
Custom mizing Your Phone 4. Press or , or the Switc ch soft key to o select the desired d acco ount from the e Acc count field. If Au uto is selected d, the phone e will use the first available e account w when placing calls to th he contact frrom the local directory. 5. Press the Add sofft key to acc cept the chan nge or the Ba ack soft key to cancel. e a contact to o the blacklisst directory: To move 1. Press Directory so oft key.
User Guide for the SIP-T41P IP Phone 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note You can configure an access URL for remote phone book via web user interface only. To access your corporate directory via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key.
Customizing Your Phone 4. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. To place a call from the corporate directory: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2.
User Guide for the e SIP-T41P IP Phone Ca all Historry Mana agementt The SIP-TT41P IP phone e maintains call c history listts of Placed Calls, C Received Calls, Misssed Calls and d Forwarded d Calls. The ca all history list supports up to 400 entriess in all. You can c check th he call history y, dial a call, add a conta act or delete e an entry from the call hisstory list. To sa ave the call history, h you sh hould enable e the history record featurre in advance.
Custom mizing Your Phone 4. Press the Option soft key, and d then select Move to Contacts (or Ad dd to Blacklist) from m the promptt list. 5. Ente er the desired d values in the correspond ding fields. 6. Press the Save so oft key to acc cept the cha ange. For more e information n, refer to Contact Manag gement on page p 25. To delete e an entry fro om the call history h list: 1. Press the History soft key. 2.
User Guide for the SIP-T41P IP Phone Headset Mode Activation/Deactivation To activate the headset mode: 1. Press on the phone. The headset key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call, the call will be connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will place a call using the headset automatically.
Customizing Your Phone To use the headset prior feature, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press Note to activate the headset mode. If the headset prior feature is enabled, the headset mode will not be deactivated until you press the Headset key again. You can configure headset prior via web user interface only. Dual Headset You can use two headsets when enabling the dual headset feature.
User Guide for the SIP-T41P IP Phone DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen. Line keys allow you to quick access features such as call return and voice mail.
Customizing Your Phone third page. The right bottom line key is used to switch pages. The following figure shows an example: The following table lists the page icon status: Icons Indicates the current page of the line keys. 1 2 Description 3 Indicates the non-current page of the line keys. You can configure the page icon and page switch key LED to indicate the different status. This feature is disabled by default.
User Guide for the SIP-T41P IP Phone The line key features are explained in the following subchapters in detail: z Line z Speed Dial z Voice Mail z Directed Pickup z Group Pickup z DTMF z Prefix z Local Group z XML Group z LDAP z Conference z Forward z Transfer z Hold z DND z Group Listening z Zero Touch z URL z Directory For more information, contact your system administrator.
Customizing Your Phone If you select Float in the Value field, the phone will automatically switch to the page the line key is located when the line key receives an incoming call. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
User Guide for the SIP-T41P IP Phone Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
Customizing Your Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 35. Dependencies: Type (Key Event) Key Type (XML Group) XML Group (the remote group name you want to access if the remote phonebook is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the XML Group field. LDAP You can use this key feature to access the LDAP search interface quickly.
User Guide for the SIP-T41P IP Phone Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone. Dependencies: Type (Key Event) Key Type (Tran) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete z the blind transfer to the number specified in the Value field.
Customizing Your Phone Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displayed on the LCD screen) Usage: 1.
User Guide for the SIP-T41P IP Phone information, refer to Directory on page 25. Dependencies: Type (Key Event) Key Type (Directory) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access to the lists you use frequently. Programmable Keys You can customize the soft keys, navigation keys and function keys. To customize the programmable keys via web user interface: Note 1. Click on DSSKey->Programmable Key. 2. Customize specific features for these keys. 3.
Customizing Your Phone 3. Select Enable from the Activation field. 4. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1 fields respectively. Contact your system administrator for more information. 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts.
User Guide for the SIP-T41P IP Phone Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T41PIP phone processes the inputs received from your phone keypad.
Customizing Your Phone Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number.
User Guide for the SIP-T41P IP Phone 3. Edit the values in the Prefix and Replace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Del to delete the replace rule(s). Dial-now You can configure one or more dial-now rules on your phone.
Customizing Your Phone Time Out for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the time out for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out For Dial-Now Rule field. 3. Click Confirm to accept the change.
User Guide for the SIP-T41P IP Phone For more information about the valid values of Account field, refer to Replace Rule on page 53. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Block Out You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1.
Customizing Your Phone Live Dialpad You can enable the live dialpad feature on the SIP-T41P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of delay time to dial out the phone number. The phone will dial out the phone number automatically after the specified delay time. To enable the live dialpad via web user interface: Note 1. Click on Settings->Preference. 2.
User Guide for the SIP-T41P IP Phone The valid values range from 0 to10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Features->General Information.
User Guide for the SIP-T41P IP Phone Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T41P IP phone.
Ba asic Call Fea atures Pla acing Ca alls You can n place a calll in three ways using yourr SIP-T41P IP phone: p z Using g the handse et z Using g the speake erphone z Using g the headse et You can n also dial the e number firstt, and then choose c the way w you wantt to speak to the other pa arty. You can n search the call c history, th he local contact directorry or the remo ote phonebo ook and diall from the sea arch results.
User Guide for the e SIP-T41P IP Phone - With h the handset on-hook, en nter the desirred number using u the key ypad. Press , , or the e Send soft ke ey. To place e a call using g the headsett: Do one of the followiing: - With h the optiona al headset co onnected, prress to activate a the headset mod de. Press the line key y to obtain a dial tone. er the desired d number usin ng the keypa ad. Ente Press - , , or the Send d soft key.
Basic Call Features Answering Calls When you are not in another call, you can answer a call in three ways: z Using the handset z Using the speakerphone z Using the headset Note You can ignore incoming calls by pressing the X key, the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 70.
User Guide for the e SIP-T41P IP Phone The incoming ca all is answered d and the original call is placed p on ho old. - Press to acc cess the new call. Press or the Answer soft key. k The incoming ca all is answered d and the original call is placed p on ho old. En nding Ca alls To end a call: Do one of the followiing: Note e - If yo ou are using the handset, press the Ca ancel soft key y or hang up the handset. - If yo ou are using the headset, press the Ca ancel soft key y.
Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note You can enable the recent call in dialing feature via web user interface only. To view placed calls list when the phone is in the dialing interface: 1. Pick up the handset, press the speakerphone or press the line key. The phone LCD screen displays the placed calls list.
User Guide for the e SIP-T41P IP Phone 3. Press 4. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel. The or , or the Switc ch soft key to o select Enab ble from the A Auto Answer field. icon appears on the e phone LCD screen. You can n also configu ure auto answ wer via web user interfac ce at the path Accountt->Basic. Note e The au uto answer fea ature is only applicable a wh hen there is no o other call in progress on the t phone e.
Ba asic Call Fea atures 1. Press the OK soft key to activate auto red dial. The phone LCD screen s prompts the follow wing: 2. Waitt for a period d of time or press p the OK soft s key to red dial the phon ne number. The phone will retry as a many time es as you con nfigured until the called p party is idle. Ca all Returrn You can n press a call return key to o place a calll back to the e last incomin ng call. To config gure a call re eturn key via phone user interface: 1.
Ba asic Call Fea atures The phone LCD screen s indica ates that the call is on mu ute. To un-mute a call: 1. Press n to un-mute the call. again D turns off. The mute key LED Ca all Hold/R Resume e You can n place an ac ctive call on hold. At any time, at mosst one active e call can be in progresss on your pho one, other ca alls can be re eceived and made while placing the original call c on hold. When placin ng a call on hold, h your IP PBX might play a melody y to the othe er party while e waiting.
User Guide for the SIP-T41P IP Phone Do Not Disturb (DND) You can use the DND feature to reject incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone system, or you can customize the DND feature for each account or all accounts. The following describes the DND modes: Phone (default): DND in phone mode means that the DND feature is effective for z the phone system.
Ba asic Call Fea atures The icon on the idle scre een indicatess that the DND feature is e enabled. oming calls will w be rejecte ed automatic cally and "n Missed M Call(s))" ("n" indicattes Inco the number of th he missed calls) will promp pt on the LCD D screen. To activa ate DND in cu ustom mode for a specific c account: 1. Press the DND so oft key when the t phone is idle. The LCD screen displays d a listt of accountss registered on o the phone e. 2.
User Guide for the SIP-T41P IP Phone Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the missed calls) will be prompted on the LCD screen. Note The prompt message displays only if the Missed Call Log feature for the line is enabled. The missed call log feature can be configured via web user interface at the path Account->Basic. The Do Not Disturb feature is local to the phone, and may be overridden by the server settings.
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding You can configure three types of call forward: z Always Forward: Incoming calls are immediately forwarded. z Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
User Guide for the e SIP-T41P IP Phone To enable call forwarrd in phone mode: m 1. atures->Call Forward. F Press Menu->Fea 2. Press or to select the e desired forw warding type e, and then p press the Ente er soft key. 3. Dep pending on your selection n: a.) If you selectt Always Forw ward: 1) Press or , or the Switch so oft key to sele ect Enable frrom the Alwa ays field. e destination number you u want to forw ward all incoming calls to o in 2) Enter the the Forw ward To field. 3) (Optiona al.
Ba asic Call Fea atures 4) (Optiona al.) Enter the no answer fo orward on co ode or off cod de respective ely in the On Code C or Off Code C field. 4. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel. The icon on the idle scre een indicatess the call forw ward is enabled. To enable call forwarrd in custom mode: 1. Press Menu->Fea atures->Call Forward. F 2. Press or to select the e desired acc count, and th hen press the e Enter soft ke ey. 3.
User Guide for the e SIP-T41P IP Phone 1) Press or , or the Switch so oft key to sele ect Enable fro om the Busy field. 2) Enter the e destination number you u want to forw ward incomin ng calls to wh hen the phone is busy in the t Forward To field. 3) (Optiona al.) Enter the busy forward d on code orr off code resspectively in the On Code e or Off Code e field. You can also o enable the busy forward d for all acco ounts.
asic Call Fea atures Ba Lines?”. 3) Press the e OK soft key to accept th he change or o the Cancell soft key to cancel. Press the Save so oft key to acc cept the cha ange or the Back B soft key to cancel. 5. The to icon appears on the idle e screen, and d the associa ated line icon n changes . You can n also configu ure forward feature via web w user interrface at the p path Featuress->Forward & DND. You ca an also enter the t SIP URL or IP address in the Forward To T field.
User Guide for the e SIP-T41P IP Phone 2. Ente er the numbe er you want to o forward the e incoming call c to. 3. Press , , or the Send d soft key. The phone LCD screen s prompts a call forw ward messag ge. Ca all Transsfer You can n transfer a ca all to anothe er party in one e of the three e ways: z Blind d Transfer: Tra ansfer a call directly d to an nother party without w conssulting. z nging.
Ba asic Call Fea atures Ca all Waitin ng You can n enable or disable d the ca all waiting fea ature on the phone. If the e call waiting g feature is i enabled, you y can rece eive another call c when the ere is an actiive call on th he phone. Otherwise, O another incom ming call is au utomatically rejected by the phone with w a busy me essage when there is an active a call on n the phone. You can also o enable or disable the t phone to o play a warn ning tone when receiving g another call.
User Guide for the e SIP-T41P IP Phone The active call is placed on hold. h 3. er the numbe er of the seco ond party and press Ente , , or the e Send soft key. k 4. Whe en the second party answ wers the call, press the Co onf soft key again to join all a partties in the con nference. To join tw wo calls in a conference: 1. Plac ce two calls using u two diffferent accou unts on the ph hone (for exa ample, place e the first call c using account 1, and d then place the second call using ac ccount 2).
Ba asic Call Fea atures To config gure the netw work confere ence via web b user interfac ce: 1. Click on Accoun nt->Advanced d. 2. Sele ect Network Conference C f from the pull--down list of Conference C TType. 3. Ente er the confere ence URI (e.g g., conferenc ce@example e.com) in the e Conference e URI field d. 4. Click Confirm to accept the change. c To set up p a network conference c c call: 1. Plac ce a call to th he first party. 2. Press the Conf so oft key to create a new ca all.
User Guide for the e SIP-T41P IP Phone Ca all Park You can n use call parrk feature to place a call on hold, and d then retriev ve the call fro om another phone in the e system (for example, a phone in ano other office o or conferenc ce room). You Y can park k an active call by pressing the call pa ark key on the e phone. If th he call is pa arked successsfully, the ressponse is either a voice prrompt confirm ming that the e call was parked, or a visib ble indication on the LCD D screen.
Basic Call Features Call Pickup You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T41P IP phone supports the directed call pickup and group call pickup features. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone.
Basic Call Features 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset.
User Guide for the e SIP-T41P IP Phone The GPickup softt key appearrs on the LCD D screen. 2. Press the GPickup soft key on n your phone e when a pho one in the gro oup receivess an inco oming call. The call is answe ered on your phone. You can n also configu ure a DSS key y as group pickup key via a phone user interface or web user inte erface. You can c pick up a call by pressing the grou up pickup ke ey directly.
Ba asic Call Fea atures Accountt->Basic. To place e an anonym mous call: 1. Using g the specific c line on the phone to pla ace a call to o phone B. The LCD screen of o phone B prompts p an in ncoming call from anonym mity. An nonymou us Call Rejectio R n You can n use anonym mous call reje ection feature e to reject inc coming calls from anonym mous callers.
Advanced Phone Fea atures Ad dvanced d Phon ne Features This chap pter providess operating in nstructions fo or the advanc ced featuress of the SIP-T4 41P IP phone. The T topics inc clude: z Busy y Lamp Field (BLF) z Call Recording z Hot Desking z Interrcom z Multticast Paging g z Music on Hold z Auto omatic Call Distribution D (A ACD) z Messsages If you req quire additio onal informatiion or assistance with you ur new phone e, contact yo our system administrator a .
User Guide for the e SIP-T41P IP Phone 4. Press or , or the Switc ch soft key to o select the desired d line frrom the Acco ount ID fie eld. 5. (Optional.) Enterr a string thatt will appear on the LCD screen s in the Label field. 6. Ente er the phone number or extension e you u want to mo onitor in the V Value field. 7. (Optional.) Enterr the pickup code c in the Extension E field. 8. Press the Save so oft key to acc cept the cha ange or the Back B soft key y to cancel.
Advanced Phone Features In the following figure, the phone LCD screen shows an incoming call from 1001 on the monitored line. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key. The phone transfers the active call differently depending on the transfer mode on DSS key. For more information on performing call transfer, refer to Call Transfer on page 78.
User Guide for the e SIP-T41P IP Phone Ca all Recorrding You can n record callss by pressing a record key y on the SIP-TT41P IP phone e. There are 2 differentt ways of con nfiguring call recording an nd they even n work differe ently: Reco ord: The pho one sends SIP INFO messag ge containing a specific header “Rec cord: z on/o off” to trigger a recording g. URL Record: The phone sendss HTTP URL req quest to trigg ger a recording. Contact your z syste em administrator for the predefined p URL.
atures Advanced Phone Fea The Reco ord/URL Reco ord keys con ntrol the recording and are e available: z Durring an active e call z When calls are on o hold or mute z Durring a blind or o attended transfer z Durring a conferrence call z When the phone prompts yo ou to answerr an incoming g call The Reco ord/URL Reco ord keys are not available e: z When there are no connected calls on your y phone z When you place e a new call To record a call: 1.
User Guide for the e SIP-T41P IP Phone which means m actual personal offfices would be b often vaca ant, consumiing valuable space and a resourcess. You can n use Hot Dessking on the SIP-T41P S IP ph hone to log out o the existin ng accounts and then log g in a new ac ccount. As a result, many users can sha are the phon ne resource in n differentt time. To use e this feature, you need to o configure a Hot Desking g key in adva ance. Note e The hott desking featture is not ava ailable on all servers.
Advanced Phone Fea atures Inttercom Intercom m is a useful fe eature in an office enviro onment to qu uickly connec ct with the operator or the secre etary. You ca an press the intercom key y to automatiically connec ct with a re emote extenssion for outgo oing intercom m calls, and the t remote e extension will automatically answe er the incoming intercom calls. Note e The inte ercom feature e is not availa able on all serv vers. Contact your system a administrator for more in nformation.
User Guide for the SIP-T41P IP Phone enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Accept Intercom Intercom Mute Description Allows you to enable or disable the IP phone to automatically answer an incoming intercom call. Allows you to enable or disable the microphone on the IP phone for Intercom calls.
Advanced Phone Fea atures Intercom m Tone You can n enable or disable d the ph hone to play a warning to one when rec ceiving an intercom m call. If Interc com Tone is enabled, the e phone play ys a warning tone to alertt you before answering a the e intercom call. If Intercom Tone is disa abled, the phone automatically answe ers the interco om call witho out warning. Intercom Ton ne is enabled d by default.
User Guide for the SIP-T41P IP Phone You can also configure a multicast paging key via web user interface at the path DSSKey->Line Key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3.
Advanced Phone Features The following figure shows a multicast RTP session on the phone: 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
User Guide for the SIP-T41P IP Phone 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6.
Advanced Phone Features 3. Click on Advanced. 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 5. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note All involved parties cannot use encrypted RTP (SRTP). You can configure the music on hold server via web user interface only. Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center.
User Guide for the e SIP-T41P IP Phone 3. Press or , or the Switc ch soft key to o select ACD D from the Typ pe field. 4. (Optional.) Enterr the string that will appea ar on the LCD D screen in th he Label field d. 5. oft key to acc cept the cha ange or the Back B soft key to cancel. Press the Save so n also configu ure an ACD key k via web user u interface e at the path h DSSKey->Lin ne You can Key. To log in n the ACD sysstem: 1. Press the ACD ke ey when the phone is idle e.
Advanced Phone Features Messages Voice Mail You can leave voice mails for someone else on the SIP-T41P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The phone LCD screen will display a prompt message and appear an icon. Note Voice mail feature is not available on all servers, contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 2. Note Follow the voice prompt to listen to voice mails. Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will stop flashing. To view the voice mail via phone user interface: 1. Press Menu->Messages->Voice Mail->View Voice Mail. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2.
Advanced Phone Features Options Description To use this feature, you should also configure the voice mail number. Note Whether the phone subscribes the MWI messages to the account or the voice number MWI service depends on the server. Contact your system administrator for more information. To enable subscribe for MWI via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4.
User Guide for the SIP-T41P IP Phone 106 5. Enter the desired voice number in the Voice Mail field. 6. Click Confirm to accept the change.
Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? z Ensure that the phone is properly plugged into a functional AC outlet. z Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide for the SIP-T41P IP Phone z You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For more on installation instructions, refer to Phone Installation on page 11. Check whether dial tone is present on one of the audio modes.
Troubleshooting identify the account, while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will display on the callee’s phone LCD screen. Server configuration may override the local configuration. Why does the phone play a tone when hold? How to disable it? When the phone is hold, it will play a hold tone every 30 seconds to prompt that the phone is being hold status. The call hold tone feature is enabled by default.
User Guide for the SIP-T41P IP Phone 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging in the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-line basis.
Troubleshooting Note The SRTP feature is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP Trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 112 1. Click on Settings->Upgrade. 2. Click Start to start the SIP trace capture. 3.
Troubleshooting How to export system log? We may need you to provide debug log information to help analyze your problem. By default, you can export the debug system log information to local PC. To export the system log to local PC via web user interface: 1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is 3. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”.
User Guide for the SIP-T41P IP Phone 2. Click Export to save the configuration file to your local system. To import the phone configurations via web user interface: Note 1. Click on Settings->Configuration. 2. Click Browse to select a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be “.bin”. How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2.
Troubleshooting 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset. To reset the phone via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Reset to Factory. 2. Press the Enter soft key. The phone LCD screen prompts the following warning: 3.
User Guide for the SIP-T41P IP Phone Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
Regulatory Notices Environmental Requirements z Place the device at a well-ventilated place. Do not expose the device under direct sunlight. z Keep the device dry and free of dusts. z Place the device on a stable and level platform. z Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. z Keep at least 10 cm between the device and the closest object for heat dissipation.
User Guide for the SIP-T41P IP Phone 118 z Use a piece of soft, dry and anti-static cloth to clean the device. z Keep the power plug clean and dry.
User Guide for the SIP-T41P IP Phone Appendix A - Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone 120 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time C
Appendix A-Time Zones +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Skopje) Netherlands(Amsterdam) Namibia(W
User Guide for the SIP-T41P IP Phone Index G General Settings Getting Started A About This Guide v Account Management 50 Account Registration 50 Adding Contacts 28 Administrator password 21 Anonymous Call 86 Anonymous Call Rejection 87 Answering Calls 63 Area Code 55 Attaching Stand 11 Audio Settings 22 Auto Answer 64 Auto Redial 66 Automatic Call Distribution 101 B D 122 29 I Icon Instructions 3 Idle screen 16 Importing/Exporting Contact lists In This Guide v Incoming intercom call features Intercom
Index R Recent Call In Dialing 64 Redialing Numbers 64 Registration 16 Regulatory Notices 116 Remote Phonebook 35 Replace Rule 52 Ring Tones 23 S Safety Instructions 116 Search Source List in Dialing Searching for Contacts 31 Semi-attended Transfer 61 Service Agreements 116 System Customizations 39 31 T Date and Time 19 Time Zones 120 Troubleshooting 107 V Voice Mail 103 Volume 22 W Warranty v Web User Interface WEEE Warning vi 6 123