YSOFT SAFEQ TERMINAL PROFESSIONAL 3.
Copyright © 2014 Y Soft Corporation. All rights reserved. Edition 2.0 [EN] Date: 5 October 2014 YSoft SafeQ, the YSoft SafeQ logo, and the Y Soft logo are registered trademarks of Y Soft Corporation. All other trademarks and names stated in this document may be trademarks and/or registered trademarks of individual owners. www.ysoft.com Y Soft Corporation Podnikatelska 4 Technology Park 612 00 Brno Czech Republic Y Soft Americas info.us@ysoft.com info@ysoft.
Contents About this guide ......................................................................................... 4 About this guide ..........................................................................................................5 SafeQ Terminal Professional—overview .....................................................................5 Terminology ................................................................................................................5 2 Logging in to the terminal ....
FCC Statements § 15.21 Information to user. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
1 About this guide About this guide This guide provides instructions for using YSoft SafeQ® Terminal Professional, firmware version 3.8.0 and higher. SafeQ Terminal Professional—overview Depending on how your SafeQ administrator has set up the terminal, you can use the terminal to: Access printers and MFPs to print, copy, and scan. View and select jobs (jobs to print, favorite jobs, and printed jobs). Print favorite jobs by selecting them at the terminal. Delete jobs from queues.
2 Logging in to the terminal Before you can use the printer, you must log in at the terminal. Depending on how your SafeQ administrator has set up the terminal, use one of the following methods to log in: ID card PIN ID card and PIN ID card or PIN ID card and PIN or username/password Username/password ID card or username/password PIN or username/password ID card or PIN or username/password Each method is described in this chapter.
Chapter 2. Logging in to the terminal Changing the terminal’s language If necessary, change the terminal’s language as follows: Touch the globe icon. Touch the language you want. The available languages depend on how your terminal is configured. OR Touch the language button to switch to the alternate language. The available languages depend on how your terminal is configured.
Chapter 2. Logging in to the terminal Logging in with an ID card Place your ID card on the terminal. Registering your ID card by entering your PUK code If SafeQ does not recognize your ID card, the terminal displays a message asking you to enter your PUK (Pin Unlocking Key) code. Touch anywhere on the screen to display a keypad. Enter your PUK code; then touch OK. NOTE: If you do not know your PUK code, see page 9.
Chapter 2. Logging in to the terminal Locating your PUK code Your PUK code appears in an email you receive from SafeQ.
Chapter 2. Logging in to the terminal Logging in with a PIN Enter your PIN. Touch OK.
Chapter 2. Logging in to the terminal Logging in with an ID card and PIN Place your ID card on the terminal. Enter your PIN. Touch OK.
Chapter 2. Logging in to the terminal Logging in with an ID card or PIN Use either of these methods to log in: Place your ID card on the terminal. OR Log in with your PIN: Touch PIN. Enter your PIN. Touch OK.
Chapter 2. Logging in to the terminal Logging in with an ID card and PIN or username/password Use either of these methods to log in: Place your ID card on the terminal. Enter your PIN; then touch OK. OR Enter your username and password: Touch LOGIN. Enter your username; then touch OK. The keypad works like phone keypads. To enter a lowercase or uppercase letter, touch a key more than once. For example: To enter the letter e, touch the 3 key 2 times (3 3).
Chapter 2. Logging in to the terminal Logging in with username/password Touch LOGIN. Enter your username. The keypad works like phone keypads. To enter a lowercase or uppercase letter, touch a key more than once. For example: To enter the letter e, touch the 3 key 2 times (3 3). To enter the letter E, touch the 3 key 6 times (3 3 3 3 3 3). Touch OK. Enter your password. Touch OK.
Chapter 2. Logging in to the terminal Logging in with an ID card or username/password Use either of the following methods to log in: Place your ID card on the terminal. OR Log in with your username/password: Touch LOGIN. Enter your username. The keypad works like phone keypads. To enter a lowercase or uppercase letter, touch a key more than once. For example: To enter the letter e, touch the 3 key 2 times (3 3). To enter the letter E, touch the 3 key 6 times (3 3 3 3 3 3). Touch OK.
Chapter 2. Logging in to the terminal Logging in with a PIN or username/password Use either of these methods to log in: Touch PIN. Enter your PIN. Touch OK. OR Log in with your username/password: Touch LOGIN. Enter your username. The keypad works like phone keypads. To enter a lowercase or uppercase letter, touch a key more than once. For example: To enter the letter e, touch the 3 key 2 times (3 3). To enter the letter E, touch the 3 key 6 times (3 3 3 3 3 3). Touch OK. Enter your password.
Chapter 2. Logging in to the terminal Logging in with an ID card or PIN or username/password Use any of these methods to log in: Place your ID card on the terminal. OR Log in with your PIN: Touch PIN. Enter your PIN. Touch OK. OR Log in with your username/password as described on the next page.
Chapter 2. Logging in to the terminal Touch LOGIN. Enter your username. The keypad works like phone keypads. To enter a lowercase or uppercase letter, touch a key more than once. For example: To enter the letter e, touch the 3 key 2 times (3 3). To enter the letter E, touch the 3 key 6 times (3 3 3 3 3 3). Touch OK. Enter your password. Touch OK.
3 Printing Viewing lists of jobs The Jobs menu lets you see lists of jobs, including jobs waiting to be printed, your favorite jobs, and jobs you have printed in the past. NOTE: The Job list option may not be available on your terminal. If the Job list option does not appear, see “Printing all your print jobs” on page 20. Log in to the terminal (see "Logging in to the terminal" on page 6). Touch the Job list button. Touch the button for the type of job list you want to view.
Chapter 3. Printing Printing Printing all your print jobs To print all your jobs that have not yet been printed: Log in to the terminal (see "Logging in to the terminal" on page 5). Touch the Print button. The Print button displays the number of print jobs you have waiting to be printed. In the example shown here, one ( 1 ) job is waiting. The printer/MFP begins to print all your jobs. The Print screen shows the progress.
Chapter 3. Printing Printing or deleting specific jobs The terminal can display a list of all your jobs that have not yet been printed, and you can select jobs from the list to print or to delete. Log in to the terminal (see "Logging in to the terminal" on page 5). Touch the Job queue button. The terminal displays a list of your jobs that have not yet been printed. Touch each job you want to print or delete.
Chapter 3. Printing Printing your favorite jobs To print a job you have specified as a Favorite job in SafeQ: Display the Jobs menu (see page 19). Touch the Favourites button. The terminal displays a list of your favorite jobs. Select and print the job (or jobs) as described in "Printing or deleting specific jobs” on page 21. To return to the Jobs menu, touch the Back button.
Chapter 3. Printing Reprinting or deleting jobs that have been printed The terminal can display a list of all your jobs that have been printed, and you can select jobs from the list to reprint or to delete. NOTE: Depending on the way your SafeQ administrator has configured SafeQ, printed jobs may not be available after a certain period of time, or they may never be available. If you are unsure why a job does not appear in the list, ask your administrator. Display the Jobs menu (see page 19).
4 Copying and scanning To make copies or scans: Log in to the terminal (see "Logging in to the terminal" on page 5). Touch the Copying/Scanning button. If a project entry screen opens, enter the first digits of the project code; then touch OK. On the MFP’s control panel, select the options you want; then make the copies or scan your document. When you finish, touch End. Touch the project you need. The terminal displays information about the copies you made. The terminal automatically logs you out.
Chapter 3. Printing 5 Changing the screen’s brightness Your terminal may be set up to save power by dimming the screen’s brightness after a certain period. If the terminal screen appears to be dim, touch anywhere on the screen to restore the brightness.
YSOFT SAFEQ TERMINAL PROFESSIONAL INSTALLATION AND ADMINISTRATION GUIDE 1 1
Copyright © 2014 Y Soft Corporation. All rights reserved. Edition: 2.0 [EN] Date: 5 October 2014 YSoft SafeQ, the YSoft SafeQ logo, and the Y Soft logo are registered trademarks of Y Soft Corporation. All other trademarks and names stated in this document may be trademarks and/or registered trademarks of individual owners. www.ysoft.com Y Soft Corporation Podnikatelska 4 Technology Park 612 00 Brno Czech Republic info@ysoft.com Y Soft Americas info.us@ysoft.com Disclaimers Y Soft, Inc.
Contents 1 About this guide .................................................................................. 6 2 Obtaining more information and getting help ..................................... 7 Obtaining information .................................................................................................7 Getting help .................................................................................................................7 3 SafeQ Terminal Professional—overview.....................
Testing the I/O Module .....................................................................................40 Viewing information about the I/O Module connection ..................................41 Changing terminal interface settings ........................................................................42 Changing language settings .......................................................................................47 Changing display settings .........................................................
FCC Statements § 15.21 Information to user. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
1 About this guide This guide provides instructions for installing and configuring Y Soft SafeQ® Terminal Professional version 3.5, firmware version 3.8.0 and higher. The information in this guide applies to the following SafeQ products: YSoft SafeQ Instant Edition v. 3.5 YSoft SafeQ Professional Edition v. 3.1.5, 3.3, and 3.6 YSoft SafeQ Enterprise Edition v. 3.1.5, 3.3, and 3.
2 Obtaining more information and getting help Obtaining information You can download manuals and other information from the Y Soft Portal: http://portal.ysoft.com Getting help The Y Soft user-friendly online help desk is available 24/7 and provides quick answers to questions you may have about installing and configuring the terminal. Interactive troubleshooting trees help you find the information you need.
Chapter 3. SafeQ Terminal Professional—overview 3 SafeQ Terminal Professional— overview SafeQ Terminal Professional provides an interface for users to access multifunction printers (MFPs) and network printers to perform print, copy, and scan operations. The terminal supports follow-me, printing, print job management, printing shared documents, and self-serve printing/copying. The terminal also supports streamlined scanning workflows.
Chapter 3. SafeQ Termininal Professional -- Overview SafeQ Terminal Professional capabilities The terminal has the following capabilities: Supports follow-me, printing, copying, and scanning. Displays accounting and credit information. Supports authorization by PIN, card, and login—alone or in a variety of combinations. Enables one-time authorization by PUK code or login if the user has no active card. Supports project accounting.
4 Installing the terminal Step 1. Complete the Before-You-Begin checklist Before you begin installing the terminal, complete this checklist: If possible, register and acquire access to the Y Soft online help desk a day or two before you begin the installation. (See page 7.) Obtain the Terminal Professional installation packages (see page 11) and a small Phillips screwdriver. Make sure YSoft SafeQ Server is installed and running. Write down the terminal’s serial number (located on the back of the terminal).
Chapter 4. Installing the terminal Step 2. Check package contents Check to make sure you have the following items (included in several packages): Main package Terminal Ethernet cable Power supply adapter NOTE: The package also includes clear plastic cable wrap for the Ethernet cables. Accessory packages Control Interface cable (Blocking cable) MFP Universal Mounting Kit (bracket, screws, washers) NOTE: The Control Interface cable for your MFP may be different from the one shown here.
Chapter 4. Installing the terminal Step 3. Connect cables 1 On the back of the terminal, remove the cover and expose the connectors. 2 Connect cables as shown on the next page.
Chapter 4.
Chapter 4. Installing the terminal Step 4. Configure the connection between the terminal and the SafeQ server Display the site admins Service menu If you are using YSoft SafeQ Instant or Professional Edition: Display the site admins Service menu as described on page 29. If you are using YSoft SafeQ Enterprise Edition and will need to configure cluster support: Display the Y Soft partners Service menu as described on page 31.
Chapter 4. Installing the terminal 3 If the terminal finds the server, skip to step 4 on page 16. If the terminal does not find the server, enter the server IP address and server port as follows: a Touch Server IP. A keypad opens. b Enter the SafeQ server’s IP address in the format shown in this example: 10.0.1.1 is entered as 010 000 001 001. Touch OK. c Touch Server port.
Chapter 4. Installing the terminal d Enter the SafeQ server’s port; then touch OK. NOTE: 4 If you are using SafeQ Enterprise Edition, touch Cluster support; then touch Enable. NOTE: 5 16 The default port is 4096. The Cluster support option is available only from the Y Soft partners Service menu. (See page 31.) Touch Network settings.
Chapter 4. Installing the terminal 6 Touch DHCP. The DHCP Support screen opens. 7 Select the appropriate option: If DHCP is enabled: a Touch Enable; then touch OK. b Touch DHCP hostname.
Chapter 4. Installing the terminal c Enter the hostname that will be sent by the DHCP client; then touch OK. NOTES: The hostname can contain a maximum of 31 characters. The terminal’s serial number is used as the hostname by default. d Touch Back to return to the Service menu. e Skip to Step 5 on page 23. If DHCP is disabled: 18 a Touch Disable; then touch OK. b Continue to step 8.
Chapter 4. Installing the terminal 8 Touch Uplink interface. 9 Touch IP address. 10 Enter the terminal’s IP address in the format shown in this example: 10.0.1.1 is entered as 010 000 001 001. Touch OK.
Chapter 4. Installing the terminal 11 Touch Netmask. The terminal displays a keypad. 12 Enter the subnet mask in the format shown in this example: 255.255.255.0 is entered as 255 255 255 000. Touch OK. 13 Touch Back. 14 Touch Gateway.
Chapter 4. Installing the terminal 15 Enter the gateway’s IP address in the format shown in this example: 10.0.1.1 is entered as 010 000 001 001. Touch OK. 16 Touch DNS server. 17 Enter the DNS server’s IP address in the format shown in this example: 10.0.1.1 is entered as 010 000 001 001. Touch OK. 18 Touch Back to return to the Service menu.
Chapter 4. Installing the terminal 19 Touch Save and restart to save the changes.
Chapter 4. Installing the terminal Step 5. Test the connection between the terminal and the SafeQ server 1 In the Site admins Service menu, touch Diagnostic utils. 2 Touch Test server connect.
Chapter 4. Installing the terminal If the connection is successful: a Click anywhere on the screen to return to the Diagnostics menu. c Touch Back to return to the Service menu. d Exit the Service menu. e Go to Step 6 on page 25. If the connection is not successful: 24 a Click anywhere on the screen to return to the Diagnostics menu. b Troubleshoot the connection as described in “Troubleshooting an unsuccessful terminal/SafeQ server connection” on page 52.
Chapter 4. Installing the terminal Step 6. Replace the back cover of the terminal Replace the terminal’s cover and tighten the screw.
Chapter 4. Installing the terminal Step 7. Mount the terminal Depending on the type of bracket included with the terminal, mount the bracket to the MFP, to the wall, or to a nearby object such as a desk or table. To mount the terminal onto the MFP, follow these steps: 1 Remove 2 screws from the back of the terminal. 2 Attach the mounting bracket to the terminal. 3 If you have not already done so, write down the terminal’s serial number (located on the back of the terminal).
Chapter 4. Installing the terminal 5 Cover all cables with the clear plastic wrap (included in the plastic bag with the cable). Start the wrap about 4 or 5 inches (10 to 12 cm) from the back of the terminal.
Chapter 4. Installing the terminal Step 8. Verify installation Before you verify installation: If a user (with associated card or PIN) has not been created in SafeQ, create one now for testing purposes as follows: 1 In the SafeQ Web Interface, add a new user named “test.” 2 Assign a card and a PIN to the test user (for example, PIN 1111). NOTE: For exact instructions, see the YSoft SafeQ Installation and Administration Guide for your edition of SafeQ Server.
5 Changing settings Displaying the site admins Service menu To access most settings, first display the Site admins Service menu as described in this section. NOTE: To display the Y Soft partners Service menu, see page 31. If the terminal displays a Place Card screen: Tap the corners 4 times as shown here: The terminal displays a keypad. Enter the PIN; then touch OK. NOTE: The default PIN is 0000.
Chapter 5. Changing settings The terminal displays the Service menu. Your menu may not include all the options shown here. If the terminal displays a keypad: Touch the 0 button 9 times (000000000). Touch OK. Enter the PIN; then touch OK. NOTE: The default PIN is 0000. The terminal displays the Service menu. Your menu may not include all the options shown here.
Chapter 5. Changing settings Displaying the Y Soft partners Service menu The following options are available only from the Y Soft partners Service menu: Cluster support Debug mode Card reader Card reader test Interaction mode I/O Module I/O Module test Emergency update Change part. PIN To display the Y Soft partners Service menu, use the same procedure as for displaying the Site admins Service menu (page 29), but use the PIN that provides access to the Y Soft partners Service menu.
Chapter 5. Changing settings Viewing system information and settings The System Information screens display detailed information about your terminal. To display the System Information screens: 1 Display the Site admins Service menu (see page 29). 2 Touch Information. Touch Next page to display more information screens, including: 32 Network NET.
Chapter 5. Changing settings Viewing license information The License screens display information about your terminal licenses. To display the License screens: 1 Display the Site admins Service menu (see page 29). 2 Touch Licenses.
Chapter 5. Changing settings Optimizing the Ethernet port speed and mode If the port speed set by autodetect is not optimal, manually set the speed as follows: 1 Display the Site admins Service menu (see page 29). 2 Touch Network settings. 3 Touch Uplink Interface. 4 Touch Port speed.
Chapter 5. Changing settings 5 Select a port speed; then touch OK. 6 Touch MDI/MDIX mode. 7 Select the appropriate mode; then touch OK.
Chapter 5. Changing settings Enabling cluster support Follow these steps to enable the terminal to be used with SafeQ Enterprise Edition server clusters: 1 Display the Y Soft partners Service menu (see page 31). 2 Touch Server settings. The Server settings menu opens. 3 36 Touch Cluster support; then touch Enable.
Chapter 5. Changing settings Setting MFP/printer locking options The copier locking settings let you set how the MFP or network printer is locked. 1 Display the Site admins Service menu (see page 29). 2 Touch Server settings. 3 Touch Copier locking. 4 Select one of the options; then touch OK. Immediate—(Default) The terminal signals the MFP/printer to lock when the user touches the End button and is logged out.
Chapter 5. Changing settings Changing card reader and fingerprint recognition settings 1 Display the Y Soft partners Service menu (see page 31). 2 Touch Card reader settings. The Card reader settings menu opens. 3 Select options as follows: Card reader – Select the type and protocol of card reader. Card reader test –Swipe a card through or place a card in front of the reader and see if the terminal displays the card number.
Chapter 5. Changing settings Setting and testing the I/O Module Setting the I/O Module for the control cable interface Select the I/O Module for the control cable interface (also called the blocking cable interface) according to the type of MFP the terminal is connected to, as follows: 1 Display the Y Soft partners Service menu (see page 31). 2 Touch I/O Module settings. 3 Touch I/O Module. 4 Select the appropriate I/O Module.
Chapter 5. Changing settings Testing the I/O Module Test to see if the control cable interface (also called the blocking cable interface) is functioning, as follows: 1 Display the Y Soft partners Service menu (see page 31). 2 Touch I/O Module settings. 3 Touch I/O Module test. 4 Select one of the following options and perform the associated test. The terminal displays information received from the MFP. Locked—Select this option; then see if the MFP is locked.
Chapter 5. Changing settings Viewing information about the I/O Module connection To view a summary of information about the I/O Module connection: 1 Display the Site admins Service menu (see page 29). 2 Touch I/O Module settings. 3 Touch I/O Module info. The terminal displays information as shown here: 4 Touch anywhere on the display to close the screen.
Chapter 5. Changing settings Changing terminal interface settings 1 Display the site admins Service menu (see page 29). NOTE: 2 If you are going to change the Interaction mode, you must display the Y Soft partners Service menu (see page 31). Touch Interface settings. The Interface settings menu opens. 3 Select options as follows: Sound For beeps to sound when terminal buttons are touched, select on. To turn off beeps, select off.
Chapter 5. Changing settings ID Card or PIN – User can choose to either swipe a card or enter a PIN. Login – User must enter a login name and password. PIN or Login – User can choose to either enter a PIN or a login name and password. (Requires SafeQ Professional or Enterprise v.3.6.1 and higher.) (ID Card and PIN) or Login – User can choose to either swipe a card and enter a PIN, or enter a login name and password. ID Card or PIN or Login – User can choose any of these methods: Swipe a card.
Chapter 5. Changing settings Show P/C summary Select the information that the terminal displays when a print/copy operation is complete, before the print/copy session ends: Pages only – The terminal displays only the number of pages. Pages and price – The terminal displays the number of pages and the price. Disabled – The terminal does not display any information. Enter Project ID Yes – The user can enter a project ID. The terminal does not initially display the project list.
Chapter 5. Changing settings Info dialogs timeout Select the maximum length of time with no user input the terminal will display information screens: 2 seconds 5 seconds 10 seconds 20 seconds Copy dialog timeout Select the length of time with no copy activity before the terminal automatically logs the user out (applies only to the time before the first copy is made): 20 seconds 60 seconds None (default)—SafeQ Server determines the timeout period.
Chapter 5. Changing settings 4 Touch Next Page and select more options as necessary. PIN dialog text Complete – PIN screens will include characters count. Without characters count – PIN screens will not include characters count. Language selector Globe always – If multiple languages are available, the Globe button appears on the main terminal screen. Users can touch the button, then select a language.
Chapter 5. Changing settings Changing language settings 1 Display the Site admins Service menu (see page 29). 2 Touch Language settings. The Language settings menu opens. 3 Select options as follows: Default language – Select the default language the terminal will use. Languages – Select the languages the terminal will make available for users to choose (maximum of 6 languages, including the default language).
Chapter 5. Changing settings Changing display settings 1 Display the Site admins Service menu (see page 29). 2 Touch Display settings. The Display settings menu opens. 3 Select options as follows: Power management – Select a power management option: Disable Screen dimming Backlight completely off Screen completely off Default backlight – Set the intensity of the backlight. Minimal backlight – When power management options are applied, dim the backlight intensity.
6 Performing diagnostics This chapter describes diagnostics procedures available from the Diagnostics menu. NOTE: For information about testing the MFP control interface (also called the "blocking cable”), see page 39. Enabling Debug mode In Debug mode, the terminal records error messages and other messages in a log. To enable Debug mode and select which type of messages to log, follow these steps: 1 Display the Y Soft partners Service menu (see page 31). 2 Touch Diagnostic utils.
Chapter 6. Performing diagnostics Downloading terminal logs NOTE: In order to download logs, the terminal must be in Debug mode (see page 49). Follow these steps to download terminal logs: 1 Go to the Y Soft Partners Portal (http://partners.ysoft.
Chapter 6. Performing diagnostics Testing the connection between the terminal and the SafeQ server 1 Display the Site admins Service menu (see page 29). 2 Touch Diagnostic utils. 3 Touch Test server connect. If the connection is successful, the terminal displays this screen: If the connection is not successful: Touch Back to return to the Diagnostic utils menu. Ping the server as described in the next section, "Troubleshooting an unsuccessful terminal/SafeQ server connection.
Chapter 6. Performing diagnostics Troubleshooting an unsuccessful terminal/SafeQ server connection If the message Failed to connect to server appeared when you tested the server connection, follow these steps: 1 Touch Ping server. If the connection fails, the terminal displays this screen: 2 Check to see if the server IP address displayed on the screen is the correct address for the SafeQ server (see page 10).
Chapter 6. Performing diagnostics Ping other devices Follow these steps to ping devices other than the server. NOTE: This procedure pings devices accessible via uplink connection; it cannot detect devices “behind” the terminal. 1 Display the site admins Service menu (see page 29). 2 Touch Diagnostic utils. 3 Touch Ping. 4 Enter the device‘s IP address in the format shown in this example: 10.0.1.1 is entered as 010 000 001 001. Touch OK.
Chapter 6. Performing diagnostics 5 If the connection is unsuccessful, check to see if the IP address displayed on the screen is the correct address for the device. If the IP address is correct: Proceed to step 6. If the IP address is not correct: Enter the correct IP address; then ping again. If the ping fails again, proceed to step 6. 6 54 Check troubleshooting information at the Y Soft 24/7 help desk website: http://helpdesk.ysoft.com. (For more information about the help desk website, see page 7.
7 Performing service procedures Rebooting the terminal 1 Display the site admins Service menu (see page 29). 2 Touch Service. 3 Touch Reboot. The terminal reboots.
Chapter 7. Performing service procedures Changing the Y Soft partners Service menu access PIN code To change the PIN code that must be entered to access the Y Soft partners Service menu: 1 Display the Y Soft partners Service menu (see page 31). 2 Touch Service. 3 Touch Change part. PIN. 4 Enter the new PIN; then touch OK.
Chapter 7. Performing service procedures Changing the site admins Service menu access PIN code To change the PIN code that must be entered to access the site admins Service menu: 1 Display the Site admins Service menu (see page 29). 2 Touch Service. 3 Touch Change PIN. 4 Enter the new PIN; then touch OK.
8 Updating terminal firmware This chapter describes the two methods you can use to update the terminal’s firmware: Regular update – The first time a user authenticates at the terminal, the update process is automatically triggered. SafeQ downloads the update files to the terminal, starts the update process, and displays a message on the terminal screen informing the user about the update. Emergency update – If you need to update only a small number of terminals, you can perform an emergency update.
Chapter 8. Updating terminal firmware Performing a Regular terminal firmware update 1 Download the new firmware files from the Y Soft Partners‘ Portal (http://partners.ysoft.com) to the SafeQ server. 2 Copy the new firmware files into the "update" folder (typically: c:\SafeQ\server\update\). 3 Edit the configuration file (safeQ.fwupdate.conf or fwupdate.conf), which is located in the SafeQ home directory in the folder conf\modules (or conf\), as described in the following example.
Chapter 8. Updating terminal firmware To perform the update, you can use either a full update file or a differential update file. Differential files are smaller and therefore the update is faster, but can be used only when the third-level version of the firmware changes. For example, if you’re updating from 3.6.0 to 3.6.1, you can perform a differential update. But if you’re updating from 3.4.1 to 3.6.1, you must perform a full update. If you are not sure, perform a full update.
Chapter 8. Updating terminal firmware Performing an Emergency terminal firmware update NOTE: Emergency updates are always full updates – not differential updates. 1 Download the new firmware files from the Y Soft Partners‘ Portal (http://partners.ysoft.com) to the SafeQ server. 2 Copy the new firmware files into the "update" folder (typically: c:\SafeQ\server\update\). 3 Edit the configuration file (safeQ.fwupdate.conf or fwupdate.
Chapter 8. Updating terminal firmware 4 Open the configuration file on the server. 5 Add a line as shown here: The left side defines the terminal version (in this example, Terminal Professional version 3). The right side, after the equal sign ( = ), specifies which firmware file you want to apply (in this example, version 3.1.0). 6 62 Save the file; then close it.
Chapter 8. Updating terminal firmware 7 Use either of these methods to invoke the firmware update: Method 1: Invoking the firmware update from the Service menu a Display the Y Soft partners Service menu (see page 31). b Touch Service. c Touch Emergency update. The terminal reboots. Method 2: Invoking the firmware update during power up a Power off the terminal. b Power on the terminal. c Immediately touch and hold your finger on the lower left corner of the terminal screen.
A Terminal properties and technical specifications Specifications SafeQ Terminal Professional properties and specifications Item Specification Terminal el. power supply input 12 VDC Maximum current input Working temperature Storage temperature Maximum air humidity Resistance to magnetic field Weight Size (H x H x D) Architecture 1.
Appendix A.
B Service connector An 8-pin miniDIN, RS 232 connector is located on the top of the terminal, for service purposes only.
