User’s Guide Motion C5 Motion F5
© 2008 Motion Computing, Inc. All rights reserved. This document contains information protected by copyright. No part of this document may be reproduced in any form without written consent from Motion. The information in this document is provided “as is” and is subject to change without notice. Motion is not liable for errors or omissions in this document. Motion, Motion Computing, Speak Anywhere, and View Anywhere are trademarks or registered trademarks of Motion Computing, Inc. in the U.S.A.
Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the RFID reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using the camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using the built-in microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Setting up the angle of acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4 Care and Maintenance . . . . . . . . . . . . . . . . . . .57 General care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Standard display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 View Anywhere display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Contents
Getting Started 1 The Motion™ C5 and Motion™ F5 are portable, semi-rugged pen-based computers designed for health care, manufacturing, utilities, warehousing, field service workers, or anyone else that needs the mobility and flexibility of a tablet computer. The C5 and F5 integrate traditional computer features with digital ink, data capture, and speech recognition.
Overview The following illustrations show the features of the system. Front Function button Dashboard button Directional pad Status lights B button A button Microphones Docking connector 2 Function button Activate secondary functions for other buttons (page 11). Dashboard button Open Motion Dashboard (page 11). Directional pad Use for basic navigation. Equivalent to the arrow keys on a keyboard. The center button is equivalent to Enter (page 11). A button Set up a custom action (page 11).
Right side Power button Windows Security button Power adapter port and cover RFID antenna area Camera button Fingerprint reader Bar code scanner lens Power adapter port and cover Connect the power adapter (page 18). RFID antenna area Scan area for reading RFID tags (page 16). Camera button Use to trigger the built-in camera (page 14). Windows Security button Use to log on to or lock the system. Equivalent to Ctrl+Alt+Del on a keyboard (page 13).
Back side Pen tether Pen holder Fan cover Camera light Speaker Camera lens Battery Docking guide 4 Pen tether Attach the pen tether. Pen holder Store the pen when not in use (page 10). Fan cover Protects the fan assembly. Camera lens Capture images to the hard disk drive (page 14). Camera light Provides light for the built-in camera. Speaker Listen to audio (page 16). Battery Powers the system when it is not plugged in or docked (page 18).
Setting up the system The tablet is self-contained, so you can start using it immediately. If you are using a Docking Station, refer to the instructions that came with the docking station. Use the following steps to get started. For safety information, see the Safety and Regulatory Guide packaged with the system. Step 1: Plug in the power adapter • Plug the power cord into the power adapter and the tablet, then plug the power cord into an outlet.
Windows XP. The first time Windows starts, the Windows XP Tablet PC Edition 2005 Tutorials appear. If you do not want this screen to appear every time you start the computer, select Do not show me this again. To run the tutorials later, select Start > All Programs > Tablet PC > Tablet PC Tutorials. Step 3: Calibrate the digitizer With tablet PCs, you will frequently use a pen instead of a mouse and keyboard to interact with the computer.
Restoring and backing up the tablet For information about restoring and backing up the tablet, see the following sections: • “Restoring data” on page 63.
8 Chapter 1 Getting Started
2 Features Motion Computing tablet PCs provide the power and features of a traditional computer, while giving you the added mobility and versatility of a portable computer. Use the information in this chapter to get more familiar with the hardware features of the system, such as the buttons, camera, RFID reader, bar code scanner, and wireless adapters. The system includes the following features: • Intel® Centrino® Mobile Technology • Intel® Core™ Solo Processor U1400 1.
Pen An important difference between traditional PCs and tablet PCs is that you frequently use a pen instead of a mouse and keyboard to interact with the computer. The pen includes a pressure-sensitive tip, a function button, and an eraser. The pen contains no batteries and requires no external power. Eraser Function button Tip For information about using the pen, see “Using the pen” on page 21. Status lights You can use the indicator lights on the front of the unit to monitor the status of the system.
Front panel buttons You can use the buttons on the front of the unit to perform many functions without having to use the pen. The buttons are customizable, so you can modify their functions to suit the way you work. See “Configuring front panel buttons” on page 24.
Display The system includes a 10.4" XGA TFT LCD display with the following features: • A highly readable LCD (liquid crystal display) with a wide viewing angle. • 1024 x 768 native resolution. • Intel Display Power Saving Technology. • A protective layer that offers a firm writing surface and minimizes glare. • A digitizer panel that enables handwritten entry with the pen. The optional View Anywhere™ display enhances outdoor viewing and bright-light indoor viewing.
Windows Security button You can use the Windows Security button to log on to or lock the system. Pressing the Windows Security button is equivalent to pressing Ctrl+Alt+Del on a keyboard. A B Fingerprint reader Using the fingerprint reader, you can log on to the system by scanning your fingerprint instead of entering a password. This feature presents another level of security for the system.
DataGuard Your system includes the DataGuard feature, which detects shocks, extreme vibrations, and falls. If a fall, shock, or vibration is detected, DataGuard moves the drive heads away from the disk, which can prevent hard drive failures and data loss. For more information, go to Control Panel and open DataGuard. Camera You can use the built-in 2-megapixel auto-focus camera to take pictures and save them to the hard disk drive.
Bar code scanner (optional) The system is available with an optional integrated 1D and 2D bar code scanner that you can use to retrieve information from bar codes. A bar code is a series of shapes on a contrasting background that can be optically read by a bar code scanner. Bar codes can be used for asset tracking, identification, process control, health care and pharmaceutical applications.
RFID reader Your system includes an integrated 13.56 MHz RFID (Radio Frequency Identification) reader that you can use to retrieve information from RFID tags. RFID tags use radio frequency (RF) transmissions to identify a product, animal, or person. RFID does not require direct contact or line-of-sight scanning, and can be scanned through many materials, including clothing. An RFID tag can store much more data than a typical bar code, and some RFID tags can both transmit and record data.
Wi-Fi (802.11a/b/g wireless) You can use the integrated Wi-Fi (802.11a/b/g) adapter to connect to the Internet and other computers wirelessly. You can use Wi-Fi in many schools, hospitals, clinics, airports, and hotels. Note: Wireless access requires an 802.11a, 802.11b, or 802.11g access point. Internet access requires a working Internet connection. Your ability to use Wi-Fi depends on several conditions: • Distance from the access point. • Ability to connect to the access point.
Battery The system includes a high-capacity Lithium-ion battery that fits in to the back of the unit. Under normal conditions, you can run the system on battery power for about three hours. You can maximize battery life by optimizing your power scheme. See “Using power management” on page 37. For information about charging and checking battery status, see “Using the battery” on page 34. DANGER: To avoid personal injury, handle the battery with care.
Using the system 3 The Motion C5 and Motion F5 run Windows Vista or Microsoft Windows XP Tablet PC Edition, which include ink-to-text and word recognition, voice recognition, and security features to help defend against viruses, worms, and other threats. And unlike PDAs or other handheld devices, the C5 and F5 run any Windowscompatible application.
Using Motion Dashboard Motion Dashboard puts many common settings and tasks at your fingertips. For example, you can enable or disable Bluetooth and Wi-Fi, calibrate the digitizer, or check the remaining battery power. To start Motion Dashboard • Press the Dashboard button ( ) on the front of the unit. To open a category, tap the appropriate icon on the left side. When you change a setting on Motion Dashboard, the change occurs immediately. You do not need to tap Apply or OK.
Using the pen You can use the pen to write on the display and interact with the operating system. A pen can feel more natural in your hand than a mouse, and you can use the pen while standing or walking. The following table shows various mouse actions and their pen equivalents.
To switch among the writing pad, the character pad, and the on-screen keyboard, tap the appropriate button. The following illustration shows Input Panel open to the writing pad. Character pad Writing pad On-screen keyboard Use the tutorial to get acquainted with Input Panel. Tap Help, then tap Tutorial. For a demonstration, tap Help, then tap Show me how to enter text (Windows Vista only). For more information about using Input Panel, see the Input Panel Help.
Enabling personalized handwriting recognition You can use the Tablet PC Settings window to enable personalized handwriting recognition. Note: This feature is available on Windows Vista only. To enable personalized handwriting recognition 1. Open Motion Dashboard to the Pen & Tablet panel (page 20). 2. Tap the Tablet PC Settings button. 3. In the Tablet PC Settings window, tap the Handwriting Recognition tab. 4. Select Use the personalized recognizer.
Configuring front panel buttons As you become more familiar with your system, you may want to customize the buttons on the front panel. You can configure the buttons to start your favorite program, run a command, or enter a key combination. A B Function Dashboard Directional pad A button Enter B button To configure the front panel buttons (Windows Vista) 1. Open Motion Dashboard to the Pen & Tablet panel (page 20). 2. Tap the Tablet PC Settings button. 3.
To configure the front panel buttons (Windows XP) 1. Open Motion Dashboard to the Pen & Tablet panel (page 20). 2. Tap Tablet & Pen Settings. 3. Tap the Tablet Buttons tab. 4. Select the button combination you want to change. The currently selected buttons appear in red. 5. Tap Change. 6. For Action, select an action to assign to the button. For some actions, you must enter more information, such as the location of a program to start. Tap Help for more information.
2. Tap Rotate Screen. Note: If you change the screen orientation, you may need to recalibrate the pen. See “Calibrate the digitizer” on page 6. Changing the display rotation sequence Use this procedure to change the order in which the display rotates. To change the rotation sequence 1. Open Motion Dashboard to the Pen & Tablet panel (page 20). 2. Do one of the following: • On Windows Vista, tap the Tablet PC Settings button. • On Windows XP, tap the Tablet & Pen Settings button. 3. Tap the Display tab. 4.
Using the bar code scanner You can use the built-in bar code scanner to retrieve information from bar codes. For more information about the bar code scanner, see “Bar code scanner (optional)” on page 15. To use the bar code scanner 1. Open the application that you want to receive the bar code data and place the insertion point in the appropriate field. 2. Hold the unit by the handle with the scanner lens in front of you. 3. Aim the scanner lens at the bar code. 4.
Using the RFID reader You can use the built-in RFID reader to retrieve information from RFID tags. For more information about the RFID reader, see “RFID reader” on page 16. To use the RFID reader 1. Hold the unit by the handle with the right edge in front of you. 2. Aim the right edge of the unit at the RFID tag. Ensure that the tag is 1–1.5 inches (25–40 mm) from the RFID antenna scan area. RFID tag 1 – 1.5 inches 3. Press and release the RFID button on the top of the unit.
Using the camera You can use the built-in camera to take pictures. For more information about the camera, see “Camera” on page 14. To use the camera 1. Press the Camera button to activate the camera and open the viewfinder. Note: If a picture is not taken after a short period, the viewfinder will automatically close. If this occurs, repeat step 1. A B 2. Press the Camera button again to take a picture. 3. In the Pictures window, do one of the following: • To delete the picture, tap Delete.
Using the built-in microphones You can use the built-in microphones to record audio, dictate notes, and use voice commands. The two microphones are used at the same time to optimize sound detection for speech recognition and voice recording. You can use the Speak Anywhere acoustics software to fine tune the built-in microphones to suit your environment.
Setting up the skew angle On tablets running Windows XP, the skew angle determines sound detection in the horizontal plane. The default sound detection area is directly in front of the unit, but you can use the skew angle to offset the sound detection area toward one side or the other. Note: This section applies to tablets running Windows XP only. For tablets running Windows Vista, the skew angle is set automatically. To set up the skew angle 1. Open Motion Dashboard to the Audio panel (page 20). 2.
Speech recognition on Windows Vista Before you can use speech recognition on Windows Vista, you must configure the microphones and train the system for the characteristics of your voice. You can also take the speech tutorial to learn how to talk to your tablet. To set up the microphones 1. In Control Panel, open Speech Recognition. 2. Tap Set up microphone. 3. If you are using the integrated Tablet PC microphones, select Other. 4. Follow the instructions in the setup program.
For more information about speech recognition, open Windows Help and Support and search for “speech recognition”. Speech recognition on Windows XP Before you can use speech recognition on Windows XP, you must configure the microphones and train the system for the characteristics of your voice. The entire process takes about 10 minutes. You should move to a quiet environment before starting this procedure. To set up speech recognition 1. Open Motion Dashboard to the Audio panel (page 20). 2.
Using the battery The system runs on battery power when it is not plugged in. The battery is located on the back of the unit. To maximize the performance of the battery, deplete the battery charge to less than 10% every 30 days. To deplete the battery, use the tablet on battery power without AC power until the battery charge is less than 10%. Checking battery power You can check the remaining battery power from Motion Dashboard, from the battery icon in the notification area, or from the battery itself.
Charging the battery When the system is connected to AC power, the battery automatically charges until it reaches full charge, whether the unit is on or off. For information about the battery status light on the front of the unit, see “Status lights” on page 10. DANGER: To avoid injury, keep the battery within the recommended temperature range when charging it. If the battery has been subjected to extreme temperatures, wait until it cools to room temperature before recharging it.
Swapping the battery You can swap the standard battery while the system is on, with or without having the system plugged in to AC power. To swap batteries 1. Put the tablet in Hibernate (page 39), Standby (page 38), or Sleep (Vista) (page 37) mode. • With Standby, the system will maintain your data for up to 30 seconds while you swap the battery. You may have less than 30 seconds if you have several applications running. • With Hibernate, you will have as long as you need to swap the battery. 2.
Disposing of used batteries A Lithium-ion (Li-ion) battery should be disposed of at a hazardous materials recycling center when it is no longer serviceable. Do not throw it in a waste receptacle because the battery could be deposited in a landfill. Using power management Windows XP and Windows Vista include a comprehensive suite of power management functions that can help you maximize your tablet’s performance or conserve power. To select a power plan 1. Open Motion Dashboard to the Power panel (page 20).
Using Hibernate Hibernation is a state in which the computer shuts down to save power but first saves everything in memory on the hard disk. When you restart the computer, your desktop is restored exactly as you left it. Use hibernation to save power when you will be away from the tablet for an extended time. You can put your tablet on Hibernate manually from the Start button, or you can set it up to hibernate when you press the power switch. To set up the power switch to put the computer on Hibernate 1.
Using Hibernate Hibernation is a state in which the tablet shuts down to save power but first saves everything in memory on the hard disk. When you restart the tablet, your desktop is restored exactly as you left it. Use hibernation to save power when you will be away from the tablet for an extended time. Hibernation has the following advantages over Standby: • Hibernate saves the state of the desktop and applications. • Hibernate consumes no battery power.
Setting up a Wi-Fi connection on Windows Vista Use this procedure to create a Wi-Fi connection on Windows Vista. To set up a Wi-Fi connection 1. Open the Motion Dashboard to the Wireless panel (page 20). 2. Ensure that Enable Internal 802.11 Wireless is selected. 3. Tap the Properties button. 4. In the Network Connections window, double-tap on the wireless network you want to connect to. 5. In the Connect to a network window, tap on the network you want to connect to, and then tap Connect.
Using Broadband Wireless Use the information in this section to set up a Broadband Wireless connection. Broadband Wireless access requires a service contract from a Broadband Wireless service provider. For more information, see “Broadband Wireless” on page 17. WARNING: FAA regulations require that you disable any wireless connection when traveling by air. Failure to disable the wireless connection on the tablet while traveling by air can cause communications problems with aircraft instruments.
Starting the connection manager The connection manager software is preinstalled on your computer based on the service provider you chose when you ordered your system. To start the connection manager • Double-tap the connection manager shortcut on your desktop. For more information, see the connection manager help. Note: The connection manager software you use depends on your wireless service provider.
2. Locate the SIM slot door and open it. Diagnostic port SIM slot Note: The SIM slot and a diagnostic port are behind the SIM slot door. The SIM slot is below the diagnostic port. 3. Place the SIM card label side down on the battery tray. Ensure that the notch on the SIM card is in the upper right corner. 4. Slide the SIM card into the SIM card slot until it clicks into place. You may need to use a paper clip to push the SIM card all the way in. To remove a SIM card 1.
Using Bluetooth You can use Bluetooth® to connect to accessory devices or other computers. The devices can communicate with each other when they are in range. For more information, see “Bluetooth wireless” on page 17. Enabling or disabling Bluetooth Before you can set up a Bluetooth device, you must enable the Bluetooth adapter on the tablet. After you enable Bluetooth, the Bluetooth icon ( ) appears in the notification area.
The Bluetooth device is ready to use. Paired devices are shown in the Bluetooth Settings window. The following illustration shows a Bluetooth Settings window with two Bluetooth devices. Setting up a Bluetooth device on Windows XP Before you can use a Bluetooth device with the system, you need to set up the device. After the device is paired with the system, a passkey is used to create a secure connection between the system and the Bluetooth device.
The Bluetooth device is ready to use. Paired devices are shown in the Bluetooth Settings window. The following illustration shows a Bluetooth Settings window with a Bluetooth keyboard and mouse. If the device is not discovered… If the Bluetooth device is not detected after multiple attempts, try the following: • Ensure that Bluetooth is enabled (page 44). • Ensure that the device you are adding is discoverable. See the manufacturer’s documentation for more information.
Bluetooth wireless tips Motion Computing and its Bluetooth partners have worked to ensure a positive experience with this technology, and to ensure Bluetooth interoperability. In doing so, we have found the following issues: • If you are running Bluetooth and Wi-Fi at the same time, interference can affect the Bluetooth performance. This is most noticeable when you try to transfer large amounts of data, such as transferring files or printing large documents.
Using Motion OmniPass and the fingerprint reader Motion OmniPass offers a secure and convenient system for managing your passwords and providing confidentiality for your sensitive data. To start Motion OmniPass • In the notification area, double-tap the Motion OmniPass icon ( ). Also, you can start Motion OmniPass from the Security panel of Motion Dashboard. The following illustration shows the Motion OmniPass Control Center.
4. In the Choose Finger window, tap on the finger you want to enroll, then tap Next or Practice. Practice allows you to do a trial run of the fingerprint capture. 5. Place the selected finger over the fingerprint reader and slowly drag your finger across the sensor from right to left or left to right. If the capture is successful, a green fingerprint image will appear in the capture area. If the capture is unsuccessful (red fingerprint image), follow the instructions on the screen to improve the scan.
6. Tap Next, then tap Yes if you want to enroll a second fingerprint (recommended). If you injure a finger, you can use a second finger to authenticate. You can also capture a second fingerprint later. From the OmniPass Control Center, tap Run Enrollment Wizard, then tap Modify a user’s device enrollment. 7. Select I am done with enrolling security authentication devices and tap Next. 8. Select your user preferences and tap Next. On the Backup User Profile screen, tap Next. 9.
Using password replacement OmniPass can manage your passwords for other applications, such as Web sites, Internet email, FTP, or any restricted-access network resource. After OmniPass registers your credentials, you can access any of these restricted areas by using your fingerprint or the master password. To register passwords 1. When you encounter a user name and password prompt, enter your user name and password, but do not log on. (Do not tap Enter, Submit, or OK.) 2.
Logging on to a remembered site To log on to a remembered site, open the Web site or application that you have set up with password replacement. See “Using password replacement” on page 51. Swipe your finger or enter the master password when prompted. To remove a remembered site, tap Manage Passwords. Setting up strong logon security For an additional level of security, you can enable strong logon security.
Using Windows Security Center Windows Security Center provides a central location for you to manage the tablet’s security settings and learn more about improving security. If a problem is detected (such as an outof-date antivirus application), the Security Center sends you an alert and provides recommendations for how to remedy the situation. Note: Windows Security Center differs slightly between Windows Vista and Windows XP.
Setting a BIOS password You can use a BIOS password to secure the basic input/output system of the tablet. WARNING: Read this section carefully to understand the implications of creating a BIOS system password. If you forget the password, you will not be able to access the BIOS. If this happens, contact Motion Computing Technical Support at www.motioncomputing.com/support. Have the serial number ready. You can find the serial number in System Properties.
To clear the password, double-tap Enter for Set Hard Disk Password. Enter the current password, then tap Enter twice to leave the Enter New Password fields blank. Finding additional software For information about other software for the your tablet PC, go to the Motion Computing software page at www.motioncomputing.com/products/software_motion.asp. You will find links to software solutions for purchase as well as free downloads from Motion software and service partners.
56 Chapter 3 Using the system
Care and Maintenance 4 Proper care and maintenance will keep your tablet PC working and in good condition for a long time. This chapter describes the care and maintenance procedures for the system. For general information about care of the tablet PC and its components and accessories, see the Safety and Regulatory Guide packaged with the system. WARNING: Follow the guidelines listed below when maintaining the tablet PC and its components.
Standard display • Clean fingerprints and most marks from the display surface by wiping it with the soft cloth (provided). Do not pour liquids directly onto the display surface itself. Do not use an abrasive cleaner on the display. If liquid is spilled on the display, wipe it up immediately. For more information, see “Cleaning in a health care environment” on page 59. • Avoid using tissues or paper towels to clean the display surface. These contain wood fibers that can scratch the display.
Cleaning in a health care environment This section describes the cleaning procedures for the tablet PC in a health care environment. Disinfecting procedures You should periodically disinfect the system according to the institutional polices of surface and equipment safety and cleanliness. Motion has tested a variety of antimicrobial solvents and information on specific products is available upon request.
Training and documentation considerations All users of tablet computers in the health care environment should be provided with training on proper cleaning procedures. Cleaning procedures should be added to the institution's policies and procedures for infection prevention. Cleaning solutions This section describes various cleaning solutions that have been tested by Motion Computing. Review the manufacturer's guidelines for proper use of the product.
Cleaning the fingerprint reader Under normal circumstances, you should clean the fingerprint reader once a month, or whenever necessary. To clean the fingerprint reader 1. Shut down the system, unplug it, and remove the battery. 2. Lightly spray a cotton swab with household window cleaner. 3. Gently rub the sensor surface with the cotton swab, slowly rotating the swab so a new, clean surface of the swab is constantly exposed to the sensor surface.
Replacing pen tips Pen tips eventually wear down or get damaged, so the pen includes extra tips and a tool for replacing them. With typical use, you should change the pen tip every 90 days. If you use the pen in a dirty environment, you should change the pen tip every 30 days. Particles can become embedded in the pen tip and scratch the display. To replace the pen tip 1. Grasp the old tip with the replacement tool. Use the notch on the ring to grab the tip. 2. Pull the old tip out of the pen. 3.
Traveling by air Use the following tips when traveling by air. • Have a fully charged battery in case security personnel ask you to start the system. • Have it hand-inspected or sent through the X-ray scanner, but never carry it through the metal detector. • Turn off the system or place it in hibernation mode for takeoff and landing. FAA Wireless air travel requirement The FAA requires that you suspend wireless operations, such as Wi-Fi and Bluetooth, before boarding a plane.
Using Acronis Startup Recovery Manager If you cannot start Windows, you can run Startup Recovery Manager when you start the tablet. If the operating system will not start, you can use Startup Recovery Manager to restore damaged partitions. To restore from the Startup Recovery Manager 1. Start the system (page 5). 2. When the Acronis screen appears, press the Enter button (page 11) or the Enter key on the keyboard (optional). 3. Tap Start Acronis True Image. 4. Tap Recovery. 5.
3. Follow the instructions in the Bootable Rescue Media Builder. For more information, see the Acronis True Image Help. Removing the Acronis OEM Zone The Acronis OEM Zone is a special partition on the tablet’s hard disk drive that stores the original factory backup archive. If you have created your own hard disk drive backup archive and a bootable disk, you can delete the OEM zone to free up some disk space.
66 Chapter 4 Care and Maintenance
Troubleshooting and Support A Motion Computing products are thoroughly tested for performance and quality, but occasionally problems still occur. If you do not find the information you are looking for in this section, go to the Motion Computing support page at www.motioncomputing.com/support. Troubleshooting Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.
The display goes black while the system is still turned on • The computer might have turned off the display to save power. To restore the display, touch the screen with the pen or press a button. • The tablet might have gone into Standby mode. Press and hold the power switch for about one second. • The tablet might have gone into low-battery Hibernation mode. Plug the tablet in to AC power, then press and hold the power switch for about one second.
• The display driver may have been removed or become corrupted. Use Windows Device Manager to reinstall the driver. For more information, open Windows Help and Support and search for “update driver”. Input The system does not respond to the pen I am using • You may be using an improper input device. Only Motion Computing digitizer pens can be used. The system does not respond to other pens or to a plastic stylus. • You may be using the wrong pen.
Network The wireless adapter keeps connecting even when I do not want it to • The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless adapter. See “Enabling or disabling Wi-Fi” on page 39. Audio No sound is coming from the speakers • The volume may be set too low or muted. You can use Motion Dashboard to increase the volume or turn mute off. • The integrated audio components may have been overwritten.
Frequently asked questions How can I make the battery charge last longer? • Use a power saver power plan. For more information, see “Using power management” on page 37. • Set the display brightness to the dimmest level you are comfortable with. See “Adjusting the display brightness” on page 25. • Disable the wireless adapter and Bluetooth adapter if you are not using them. • Stop unnecessary background applications and processes.
How do I adjust the system for left-handed use? • Open the Tablet and Pen Settings window (page 22). You can select left- or righthanded and change the location of the menus. You should calibrate the pen if you change any pen options (page 6). Specifications You can use System Information to find out more about your hardware and software environment. From the Start menu, choose All Programs > Accessories > System Tools > System Information.
Service and support If you need help with your system, go to the Motion Computing Support and Services page at www.motioncomputing.com/support. This page will provide you links to all the information you need about Motion products, technical support, customer services and professional services.
74 Appendix A Troubleshooting and Support
Index Numerics C 802.
disabling the eraser 22 the pen button 22 display about 12 brightness 25 features 12 rotating 25 rotation sequence 26 using 25 disposing of used batteries 37 docking connector 16 document, about 1 dynamic brightness 25 E enabling 802.
Motion Dashboard button 11 rotating the display 25 N S narrow angle setting 30 networking Bluetooth 17 wireless 17 security features 12 using 12 service 73 setting up 5 802.
Trusted Platform Module 12 turning on the unit 5 tutorials, Windows XP Tablet PC Edition 6 U using 802.
