Warranty Guide

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1 Year Limited Manufacturer Warranty
What does our warranty cover?
Contixo Company provides a 1-year limited manufacturer warranty on our devices from
the date of purchase. For accessories such as batteries, USB cable, and chargers, we
provide a 3-month warranty. Our warranty does not cover any kind of physical/personal
damages such as cracked screens, broken buttons, etc. For any physical damage due to
mishandle by shipping carrier, customer must report to us within 48 hours.
**PLEASE NOTE: Verification of purchase is needed to redeem the warranty.**
Warranty covers:
• Any technical problem (software problem) within 1 year.
• Defects which arise as a result of normal use of the product.
Warranty does not cover:
• Improper or inadequate maintenance
• Misusage and mishandling
• Fire, flood, etc.
• Damaged due to incorrect voltage use
• Physical damage with any reason
• Unauthorized modification or alteration warranty.
What is the replace & repair policy?
Replace—within 30 days of purchase
If the device has any kind of problem within warranty coverage and is reported to us
within 30 days of purchase date, we will provide one way ground shipping and cover all
the freight costs within the U.S. No replacement will be granted after 30 days of purchase
date. Contixo reserves the right not to accept the used or physical/personal damaged
device for replacement.
Repair
For any kind of repair service, customers are responsible to pay for repair fee and shipping
cost. Customer service department will provide the details, repair service fee, and issue a
Repair Form to process request. We will not process any repair service without payment.