Installation Guide December, 2020
Contents About this Guide....................................................................... 5 Overview.................................................................................... 7 MGM1028/MGM1028-2 Overview ............................................................................ 12 Agency Listing ......................................................................................................... 16 Site Preparation ......................................................................
About this Guide This document provides general installation practices for the MGS2028E/MGS2028E-2 / MGM1028/MGM1028-2. This document also provides a general description of the products, and guidance for planning, site preparation, power installation, splicing to the outside plant, and basic troubleshooting.
IMPORTANT SAFETY INSTRUCTIONS When using your equipment, basic safety precautions must always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. Use only the power cord indicated in this manual.
Chapter 1 Overview The MGS2028E/MGS2028E-2 and MGM1028/MGM1028-2 is a new generation smart home system that extends the access network into the home and acts as a strategic location for control of the ultimate Wi-Fi experience. In addition to supporting broadband connectivity of data and video services, this intelligent, high-performance system offers the latest 802.11ax ‘Wi-Fi 6’ technology.
With Wi-Fi being the de facto wireless data communication technology of choice for consumers, Mitrastar engineered the MGS2028E/MGS2028E-2 for optimal whole-home coverage with simultaneous dual-band 2.4 GHz and 5 GHz operation and dynamic beamforming at 5 GHz. Leveraging the latest Wi-Fi 6 features, the MGS2028E/MGS2028E-2 provides longer range, higher efficiency and less interference compared to earlier generations of Wi-Fi technology.
Key Attributes - MGS2028E/MGS2028E-2 Home Gateway Layer 2 bridge and Layer 3 routing for High Speed Internet (HSI) data and IPTV video services DHCP server options DHCP (IPoE) and PPPoE network connections Network Access Translation (NAT), public to private IP addressing Configurable IP address schemes, subnets, static-IP addresses DNS server Bridge port assignment and data traffic mappings Port forwarding Firewall and security Application and website filtering Selectab
WI-FI 2.4 GHz and 5 GHz, simultaneous dual-band 2.4 GHz and 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible 4x4 streams (2x2 @ 2.
IPTV, IGMPv2, future support of IGMPv3: IGMP Snooping and Proxy IGMP Fast Leaves Gateway Management: Support Cloud ACS Local Home Gateway GUI, access provisionable Remote WAN side GUI access Default username/password AC to 12 VDC power adapter Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
MGM1028/MGM1028-2 Overview The MGM1028/MGM1028-2 is the new generation Wi-Fi 6 mesh satellite. With the broad portfolio of smart home systems, the MGM1028/MGM1028-2 extends Wi-Fi coverage and capacity within the subscriber’s home. The MGM1028/MGM1028-2 Wi-Fi 6 backhaul allows communications service providers (CSPs) to deploy satellites with either a wired or wireless connection to the unit. When connected wirelessly, the 5.0 GHz 802.
In addition to support for high-speed Internet (HSI) services, CSPs need solutions that allow them to support a full complement of additional services, including IPTV and guest Wi-Fi. In response, the MGS2028E/MGS2028E-2 solution supports differentiated quality of service (QoS) as well as isolation between the services.
EASY TO INSTALL, ACTIVATE AND MAINTAIN With the MGM1028/MGM1028-2 satellites, Mitrastar has defined how to install and activate residential services. When deployed with a wired connection, it’s as simple as plugging a Cat 5e/6 cable in between the MGM1028/MGM1028-2 RJ-45 port and the parent MGS2028E/MGS2028E-2. The MGM1028/MGM1028-2 leverages its ACS interface to communicate its presence to the Support Cloud, which adds the MGM1028/MGM1028-2 to the subscriber account.
11k Radio Resource Management 11r Fast Roaming 11v Wireless Network Management Support 4-address WDS mode Support 16 SSID Replication per band 1.
Agency Listing FCC WARNING: These devices comply with Part 15 of the FCC Rules and Regulations. Operation is subject to the following conditions. This device may not cause harmful interference, and, this device must withstand any interference received, including interference that may cause undesired operation. These devices have been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and Regulations.
External Power Adapter: 12 VDC, 2 A DANGER! Using non-approved or incorrect power adapters can result in injury. Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
Site Preparation Before you install any MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 device, you need to consider the routing of the power adapter cord and Ethernet cable(s) if used. Note: It is critical that you maintain the proper airflow in and around the unit. These devices are designed for surface mounting only. Do not install cabinetry or other building material around the outside of the unit.
Powering Options By attaching to any 110/220 VAC power outlet using the supplied 12 VDC wall transformer. Note: For all models, the power cord configuration must be appropriate for use in the country where the device is being deployed. Note: Only provided and approved power cords or voltage adapters should be used to connect to this product(s).
Power Supply (2-Pin) Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
Chapter 2 Installation Installation Tips CAUTION! Use of controls or adjustments or performance of procedures other than those specified here may result in hazardous radiation exposure. ! Follow these tips when installing a MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 device: For subscribers using data services, all data wiring inside the home must be CAT5 cable or better. Make sure subscriber connections are tightened properly. Check the contents of each box carefully as you receive them.
Glass Low Water Medium Bricks, Cinder Block Medium Plaster, Stucco High Concrete High Tinted or Low-E Glass (metalized) Very High Metal Very High Note: The lower the attenuation, the better the performance. Installation Variables Before installing either device, consider what additional services may be implemented. Various access points are available on the back of the unit which may or may not be used.
MGM1028/MGM1028-2 Unpacking the MGS2028E/MGS2028E-2/MGM1028/MGM1028-2 Each device is shipped individually in its own carton and contains the following: (1) MGS2028E/MGS2028E-2 or (1) MGM1028/MGM1028-2 (1) Power Adapter interface cord (wall wart) (1) Safety and Regulatory Statements Guide (2) Product Identification Labels with Login Credentials After opening the carton, remove the protective packaging, ensure all components above are present, and prepare for mounting the unit.
Tabletop Mounting Dimensions Dimensions are shown here for your reference. MGS2028E/MGS2028E-2/MGM1028/MGM1028-2 5.0 ? 12.7 cm 8393 1.5 ? 4 cm Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
Wall Mounting Dimensions Dimensions for wall mounting of a MGS2028E/MGS2028E-2 or an MGM1028/MGM1028-2 are included here for reference. Note: There is no wall mount bracket necessary to mount these devices. The bottom chassis itself includes appropriate cut-outs and hanger posts to facilitate wall mounting. Mounting Dimensions 5.0 ? 12.7 cm 2.5 ? 6.35 cm 8297 2.5 ? 6.35 cm Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
Tabletop Mounting Any MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 can be mounted flat on a tabletop. Four (4) rubberized feet are pre-installed on the bottom of the unit to provide a non-skid surface when placing the unit on a table or shelf. Keep the following information in mind when considering tabletop mounting: Due to component placement inside the chassis, do not remove the rubber feet that are installed on the bottom of the unit.
4. Thread the screws into the wall anchors and tighten leaving a gap of about 1/8" between the screw head and the and the back of the unit. Wall Mount Screw Specifications 7 mm .28 in 3.75 mm .15 in #2 Depth 2.6 mm .1 in 20 mm .79 in 8317 Mounting Screws The two mounting holes on the back of the unit are designed to accommodate the following screw type: Larger than 7mm wide (.28") and less than 14mm wide (.55") Screw shaft < 3mm in diameter (.12") Screw length > 6mm (.
Chapter 3 Final Set-up and Testing MGS2028E/MGS2028E-2/MGM1028/MGM1028-2 Reset Behavior The MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 support a variety of system reset functions and provide multiple methods for invoking each of these functions, as described in this topic. These functions and behaviors are described as follows: 1. Basic reset (reboot): Restarts the unit. 2.
Function Where Performed Basic Reset Hardware: Press Reset button once for 1 second Software: EWI > Utilities > Reboot Hardware: Press and hold Reset button for 15+ seconds Configuration Reset Software: EWI > Utilities > Restore Defaults Factory Reset Hardware: no option Software (for support user only): EWI > Support > Tools > Smart Activate > Factory Reset The table below provides additional notes for each Reset event: MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 Reset Behavior Reset Type Basic Re
Powering the MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 The information below describes the powering of any MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2. To power up the MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 1. Locate the 12 VDC Power Adapter. 2. Attach one end (2-pin barrel connector) to the rear of the MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2. 3. Plug the other end into any available 110/220 VAC wall outlet. 4. The MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 begins its start-up sequence (Flashing blue LED).
Connecting as an MGM1028/MGM1028-2 mesh point If the unit is configured as a MGM1028/MGM1028-2, connect an Ethernet cable from its WAN port to another MGS2028E/MGS2028E-2 or wirelessly connect the two devices. Proprietary Information: Not for use or disclosure except by written agreement with Mitrastar. .
Additional Comments Once your units LED turns BLUE, you are connected to the upstream WAN modem. At start-up, Wi-Fi radios are defaulted to on. To configure your MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2, connect an Ethernet cable between your PC and the LAN port of your unit and enter the default IP Address of the device (192.168.1.1) into your browser. Wi-Fi radios can be configured using the default settings: SSID: Printed on the product label in the gift box.
LED States - MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 LED Status MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 LED Status Description Colors Connect to Internet Indication CYAN Unit has successfully booted up, local services are up, and connected to the Internet Continuous Service Failure - No Internet Connection Off & Red Unit is in the process of booting up or services/software is being upgraded Flashing ever 1 second assuming software can control the LED Cycles @ 1600 msec LED States -
MGS2028E/MGS2028E-2 with an MGM1028/MGM1028-2 Description Description Description Display Signal Strength (Positioning Strength) Display strength after any of the following conditions (IP address obtained): 1. Successful pairing completed 2. Re-start completed (and previous pairing with Gateway restored) Too Close: Fast Blink (250 msec) 3. Re-association of link with the Gateway after lost link (e.g.
MGS2028E/MGS2028E-2 with an MGM1028/MGM1028-2 Description Description Description Gateway Not Found If no device is found after the initial 120 second time-out, the WPS/Strength LED bar shifts from the blinking Green to solid Red. LED bar remains red for another 60 seconds, then revert to the No Internet failure status. If pairing is accomplished, LED bar will change to reflect Gateway status.
Wall Mount Template Inside the giftbox of the MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2, a printed wall mount template is included. This template is scaled to size and should be used when marking the hole locations for the wall mount option. The figure below is a representative example of the template but should not be used as it is not scaled appropriately. For additional information, refer to Wall Mounting the MGS2028E/MGS2028E-2 or MGM1028/MGM1028-2 located in the Installation chapter of this guide.
