USER INSTRUCTIONS THE WIDEX MOMENT™ FAMILY MBB3D model BTE (Behind-the-ear)
YOUR HEARING AID (To be filled out by your hearing care professional) This is a list of possible programs for your hearing aid. For further information on the use of these programs, see Customization.
SPECIAL PROGRAMS AUDIBILITY EXTENDER Zen Phone SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER Zen+ NOTE The description and use of the Phone program in this user guide refer only to normal phone conversations, not phone conversations using direct streaming from your smartphone. Program names The program names in the table are the default names. If you have chosen to use some of the other names available, write the new names in the table.
The hearing aid works wirelessly with the MOMENT app. We take no responsibility if the hearing aid is used with any third party app or if the app is used with any other device. Read more about the app in the booklet.
CONTENTS IMPORTANT SAFETY INFORMATION.......................................................... 7 YOUR HEARING AID...................................................................................9 Welcome...........................................................................................................9 Your hearing aid at a glance.......................................................................9 CONDITIONS FOR USE..............................................................................
The Zen program....................................................................................... 20 Program adjustment......................................................................................21 Sound signals.................................................................................................. 21 Lost partner ................................................................................................ 21 Sound adjustment.......................................................
IMPORTANT SAFETY INFORMATION Read these pages carefully before you begin using your hearing aid. Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately. Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.
Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people. Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired. Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.
YOUR HEARING AID Welcome Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid. NOTE Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary. Your hearing aid at a glance The illustration shows your hearing aid without the ear-set.
NOTE Please note that the hook is fixed to the hearing aid and should not be removed.
CONDITIONS FOR USE Indications for use The hearing aids are indicated for individuals with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (105 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation. For individuals younger than 36 months, the following limitations apply: ● A standard hook and a custom earmold must be used.
Operating, storage and transportation conditions Operating conditions Your hearing aid has been designed to operate in everyday situations, and it works in environmental conditions that are comfortable for you. You can wear your hearing aid during flights, but you should remove it before showering or swimming.
DAILY USE Turning the hearing aid on and off To turn the hearing aid on, close the battery door. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function. To turn off the hearing aid, pull the battery door downwards. NOTE Don't forget to turn off the hearing aid when it is not in use. Putting on and removing the hearing aid Putting on the hearing aid 1.
Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set. Removing the hearing aid Start by removing the hearing aid from behind the ear. Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire. How to tell right from left The hearing aid for your right ear has a red mark. The hearing aid for your left ear has a blue mark.
THE BATTERY Use a type 13 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional. NOTE Check that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected. Never attempt to recharge your hearing aid batteries, as they could explode. Never leave a dead battery in the hearing aids while storing them.
Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it "breathe" for 60 seconds. Use the nail grip to gently swing the battery door open and remove the old battery. Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, remove the battery.
Tamper-resistant battery drawer If the hearing aid is going to be used by a child or a mentally disabled person, you can ask your hearing care professional to provide it with a tamperresistant battery drawer. To open battery drawer, use the special tool you've received, and do as illustrated.
CUSTOMIZATION Programs This is an overview of programs that you can select from. Ask your hearing care professional for guidance. PROGRAMS USE Universal Automatic program with focus on optimum sound in all situations PureSound Automatic program with focus on natural and pleasant sound in all situations Quiet Special program for listening in quiet environments Comfort Special program for listening in noisy environments Transport For listening in situations with noise from cars, trains, etc.
PROGRAMS USE Party For listening in situations with many people talking at the same time Social Use this program if you are in small social gatherings, such as family dinners Music For listening to music T With this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system) M+T This program is a combination of the hearing aid's microphone and the telecoil.
SMARTTOGGLE PROGRAMS USE Zen+ This program is similar to Zen but allows you to listen to different types of tones or noise The names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation. Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature.
Program adjustment To change programs, just press the program button. To access and exit the SmartToggle program, press and hold the push button down for more than one second (this setting is optional). Once you have accessed the SmartToggle program, you can change among the different Zen styles selected for you by short presses on the button. Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed program.
You can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional. Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids. Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function.
Using a smartphone with your hearing aid When you use a smartphone, hold it in front of you so that the microphone on the phone is close to your mouth. This way you will experience the best sound during your phone call.
PAIRING YOUR HEARING AID AND SMARTPHONE To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows: 1. Restart your hearing aids by opening and closing the battery compartment. 2. Keep the hearing aids close to your phone and follow the instructions on your phone. 3. The hearing aids and smartphone are now ready to use. NOTE Your hearing aids are only in pairing mode for three minutes after you restart them.
CLEANING Tools You will receive the following cleaning tools with your hearing aid: 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. Cloth Brush Long wax-removing tool Short wax-removing tool Battery magnet Cleaning Cleaning your hearing aid every day will make it more efficient and more comfortable to wear. Wipe the hearing aid with a soft cloth (for example the cloth you received from your hearing care professional). If the microphone openings are blocked, contact your hearing care professional.
When not in use leave the battery compartment open to ventilate the hearing aid. For information on how to clean your ear-set, see the ear-set manual. Do not use any kind of liquid or disinfectant to clean your hearing aid. Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
ACCESSORIES You can use various accessories with your hearing aid. Ask your hearing care professional to find out if you can benefit from these.
TROUBLESHOOTING These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.
Problem Possible cause Solution The hearing aids do not respond with a corresponding change in volume or program to the control device a. The device is used beyond the transmission range b. Strong electromagnetic interference in the vicinity c. The device and the hearing aids are not matched a. Move the device closer to the hearing aids. b. Move away from known source of EM interference c.
REGULATORY INFORMATION EU directives Directive 2014/53/EU WSAUD A/S hereby declares that this MBB3D is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The MBB3D contains radio transmitters operating at: 10.6 MHz, -54 dBµA/m @10 m, 2.4 GHz, 0.9 mW EIRP. A copy of the Declaration of Conformity according to 2014/53/EU can be found at: https://global.widex.
FCC and ISED statements FCC ID: 2AXDT-MBB3D IC: 26428-MBB3D Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help. NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
ISED RADIATION EXPOSURE STATEMENT: This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. ISED EXPOSITION AUX RADIATIONS: Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne doit pas être co-localisés ou fonctionner en conjonction avec une autre antenne ou émetteur.
SYMBOLS Symbols commonly used by WSAUD A/S in medical device labelling (labels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated. Catalogue number The product’s catalogue (item) number. Consult instructions for use The user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.
Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives. RCM mark The product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
WSAUD A/S Nymoellevej 6, DK-3540 Lynge, Denmark https://global.widex.com Manual no.
