Welcome Thank you for choosing BNA. This booklet contains important information regarding your new POS terminal. This information will assist you in setting up and using your BNA terminal and also contains a trouble shooting guide. Please take some time to read the information, if at anytime you have a question please call the BNA helpdesk at 1 866 921 6753; we will be pleased to assist you. If you did not purchase this product directly from BNA you can also call your sales provider for assistance.
INDEX Service Info…. ……………… Warning …….……………….. PIN PAD……..……………….. Ethernet Set Up ………………. WiFi Set Up……….. ………… GPRS Terminals ……………... Terminal Set up……….……… Change Paper Roll…. ………… Epson Printer….………………. Warranty……………………… Trouble Shooting …………….. Training Notes………………...
SERVICE INFORMATION CAUTION: Terminal contains no user serviceable components. DO NOT attempt to open the device! If you need assistance please call the HELPDESK 1-866 921-6753. The HELPDESK will assist with diagnosing the problem and guide you through the recommended steps including: 1) 2) 3) Determining which component is faulty. Arranging for expedited shipment of a replacement component. Providing detailed information for the return of faulty component.
• ATTENTION!!! Please follow these instructions for set-up. If you need assistance please call the HELPDESK 1-866 921-6753. You must unpack all components and inspect them. Read the Owners Manual for assembly instructions. Before calling for training the terminal must be powered up. Call: 905 726 9753 x 3 1 866 324 7585 x 3 to schedule training. CAUTION: Terminal contains no user serviceable components.
BNA Smart Payments SYS PMT Idle Screen PIN PAD buttons description and their basic uses. 1. Red CANC button can be used to exit screens that do not display the word EXIT. CORR button is used to correct data that is 2. Yellow entered manually on screen. 3. The Blue ? question mark button (Xenta only) is used to access information screens about functions and extra charge types. Battery and GPRS signal strength. 4.
2 3 The numeric buttons IE. abc or def when pushed will enter the number on them for alpha character push button twice for second character and three times for third character or more often for upper case.
Ethernet set up There are several things that the customer needs to be made aware of when they buy the Ethernet or Wi-Fi Ethernet solution; 1. 2. 3. 4. • 5. They will need to provide a Cat 5 Ethernet cable to the location of the install. They will need to make power available for both the router and the terminal. When they purchase a Space Pole it requires the drilling of a ¾ inch hole under the Space Pole.
Wi-Fi set up Instructions for setting up Wi-Fi on the Terminal We recommend that when you purchase a wireless router and that you enable the security features on it using either ASCII or HEX passwords. 1. At BOOT UP 2. Push and hold the Menu button until Boot Menu is displayed 3. Select # 2 Telecom 4. Select #1 Wlan 5. Select Wlan-Network (if first time set up) 6. Next screen push OK 7. At Priority enter 1 and push OK (Green button) 8. Push Ok on screen 9.
15. If unit does not reboot hold down the Corr.
GPRS/Wi-Fi Portable Terminals; Should be plugged into the charger for at least 4 hours before first time use; this will ensure a full battery charge is present. Terminal Set up Xentissimo 1 Belt Clip 1 Battery 1 Terminal 1 Power Supply Check all components. BATTERY Lithium Ion batteries do not suffer from the “memory effect”. It poses no problem to have them charging at all times when the device is not in use. The battery should be charged for 4 hours before first use. Charger plugs into terminal here.
Terminal Set up Xenta ECR port for external printer Power supply Ethernet Cable Telephone Cable Communications is automatically set. If Ethernet fails Dial will take over and vice versa.
Change Paper Roll Xentissimo Change Paper Roll 12 1. Lift printer cover as shown 2. Remove the spindle from spent roll, install new roll of paper as shown with about 2 inches of paper exposed. 3. Close cover and perform transaction.
Change Paper Roll Xenta Change Paper Roll 4. Open cover by pushing down on button as shown 5. Remove the spindle from spent roll, install new roll of paper as shown with about 2 inches of paper exposed. 6. Close cover and perform transaction.
1. 2. 3. 4. 5. 6. 7. Installing Epson High Speed Printer (Xenta only) Select SYS on the screen Select # 2 Technical Menu Enter password 1235789 then hit OK Select # 5 Configuration Select # 6 Printer Config. Select # 3 Epson When screen returns to menu unplug the terminal power and follow the instructions below. When finished installing printer cable power up terminal. Connector is on back of printer 14 1. Plug supplied CAT5 Cable into DB25 connector at back of printer 2.
BNA Smart Payment Systems LIMITED WARRANTY for Point of Sale Systems TERMS BNA Smart Payment Systems, Ltd., (“Manufacturer”) warrants to the original purchaser that this point of sale system purchased for use in North America shall conform to the manufacturer’s specifications and be free from defects in material and workmanship for five (5) years commencing on the original date of purchase subject to the terms and conditions included herein.
CONDITIONS a) This warranty does not cover improper or abusive use of the product, liquid damage, or damage as a result of droppage or foreign objects found inside the product; except ADP covered products; b) The purchaser releases the Manufacturer from all liability due to damage to the product, replacement of the product or injury to any person that is not due to the fault of the Manufacturer; c) The Purchaser further understands that the Manufacturer is not responsible for any direct, indirect, special,
Trouble Shooting GENERAL Problem Terminal is not booting up (no power) Terminal is on but not responding to key pad How do I adjust the contrast on my display How do I turn the backlight ON/OFF How do I swipe a card How do I insert a chip card (Smart card, Loyalty card, Gift card) How do I set the time on my terminal Remedy Ensure power supply is plugged into wall outlet Ensure converter is inserted into terminal completely Check that wall outlet is supplying adequate voltage to the power converter If
PRINTING Problem Not printing How do I load new paper roll 18 Remedy Make sure that printer was attached before powering up terminal Ensure there is adequate paper if not, replenish.
TRANSACTIONS Problem Terminal will not complete a transaction Cannot do Debit Transactions Remedy If screen displays “TRANSACTION CANCELLED” after card swipe, check phone line or Ethernet connection, ensure that all connections are installed properly. Check that phone line is not already in use Check Ethernet router and/or modem has power Check that phone line/Ethernet line is inserted in correct port on terminal Error “BAD BIN RANGE” when card is swiped.
Training Notes: Terminal ID Merchant ID Debit ID 20
Important Phone Numbers These numbers will allow you to address situations that may arise in your day to day use of your BNA POS device. ENQUIRY DESCRIPTION INFOR.YOU # TO CALL HRS TYPE WILL NEED Financial issues Customer Service Out-of balances Transaction Confirmation Deposit Confirmation 1.) Terminal ID 2.) Date 3.) Amount GPS 1-800-4616682 Retrievals/Char geback Statement enquiries (fees, rates, charges…) 1.) Case# 2.) Card# 3.
