ThinkPad Helix User Guide 20CG and 20CH
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety and handling information” on page iii • Appendix D “Notices” on page 109 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http://www.lenovo.com/UserManuals. First Edition (November 2014) © Copyright Lenovo 2014.
Contents Read this first . . . . . . . . . . . . . iii Important safety and handling information . . . . . iii Chapter 1. Product overview . . . . . . 1 Tablet layout . . . . . . Front view and side view Rear view . . . . . . Accessories . . . . . . . Features . . . . . . . . Specifications . . . . . . Operating environment . . Lenovo programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 8. Troubleshooting problems . . . . . . . . . . . . . . . Diagnosing problems . . . . . . . . . Troubleshooting . . . . . . . . . . . Recovering from a severe software problem Error messages . . . . . . . . . . . . . . . . . . . 85 . . . . 85 85 87 87 Chapter 9. Recovery information . . . 89 Refreshing your tablet . . . . . . . . . . . . Resetting your tablet to the factory default settings . . . . . . . . . . . . . . . . . Using the advanced startup options . . . . . .
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of the tablet. Failure to do so might lead to discomfort or injury, or cause the tablet to fail. Important safety and handling information To avoid personal injury, property damage, or accidental damage to your ThinkPad® Helix (hereafter called the tablet), read all of the information in this section before using it.
Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign materials on the battery leads. Store the rechargeable batteries or products containing the rechargeable batteries at room temperature, charged to approximately 30 to 50% of capacity. We recommend that the batteries be charged about once per year to prevent overdischarge. Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.
• ThinkPad Tablet Dock and the ac power adapter shipped with the dock Note: The ThinkPad Tablet Dock is an optional device that Lenovo designed specifically for your tablet. To purchase the option from Lenovo, go to: http://www.lenovo.com/essentials Charging devices might become warm during normal use. Ensure that you have adequate ventilation around the charging device. Unplug the charging device if any of the following occurs: • The charging device has been exposed to rain, liquid, or excessive moisture.
Keep your tablet and accessories away from small children: Your tablet contains small parts that can be a choking hazard to small children. Additionally, the glass screen can break or crack if dropped on or thrown against a hard surface. Protect your data and software: Do not delete unknown files or change the name of files or directories that were not created by you; otherwise, your tablet software might fail to work.
Chapter 1. Product overview This chapter provides an overview of the tablet, including the locations of connectors and controls, tablet features, accessories, specifications, operating environment, and preinstalled Lenovo programs. Tablet layout This topic introduces the tablet hardware features to give you the basic information you need to start using the tablet. Front view and side view Note: Your tablet might look slightly different from the following illustration.
1 Microphones The built-in microphones capture sound and voice when they are used with an application capable of handling audio. 2 Camera-in-use indicator When you start either the front facing camera or the rear-facing camera, the camera-in-use indicator turns on automatically. 3 Front-facing camera Your tablet has a 2-megapixel front-facing camera. You can use the camera to take pictures, create videos, or make video calls in collaboration with Web applications.
10 Volume-control buttons Press the volume-up or volume-down button to adjust the tablet volume. 11 Micro-SIM-card slot (on some models) Open the protective cover to access the micro Subscriber Identification Module (SIM) card slot. Insert a micro SIM card to establish a wireless wide area network (WAN) connection. For instructions on how to install a micro SIM card, see “Installing and removing the micro SIM card” on page 27.
1 Rear-facing camera 2 Smart card slot (on some models) 3 System-status indicator 4 Speakers 5 Fingerprint reader (on some models) 1 Rear-facing camera Your tablet has an 5-megapixel rear-facing camera. You can use the camera to take pictures and create videos. For more information, see “Using the cameras” on page 20. 2 Smart card slot (on some models) Your tablet might have a smart card slot. For more information, see “Using a smart card ” on page 22.
1 Power cord and ac power adapter: Use the power cord together with the ac power adapter to provide ac power to your tablet and charge the battery. 2 ThinkPad Helix Quickshot Cover (on some models): The ThinkPad Helix Quickshot Cover attaches to the tablet magnetically. Use the cover to do the following: • Protect the tablet screen. • Wake up the tablet or put the tablet into sleep mode conveniently. • Launch the camera. • Serve as a stand for the tablet.
Connectors • One audio connector • One power connector • One keyboard connector • One dock connector • One micro HDMI connector • One USB 3.0 connector • One Always On USB 3.0 connectors (on the ThinkPad Helix Ultrabook Pro Keyboard) • One Mini DisplayPort connector (on the ThinkPad Helix Ultrabook Pro Keyboard) • One USB 2.
• Height: 20.2 mm (0.8 inches) Battery • 35 Wh Li-Polymer battery Power source (ac power adapter) • Sine-wave input at 50 Hz to 60 Hz • Input rating of the ac power adapter: 100 V ac to 240 V ac Operating environment • Maximum altitude without pressurization: 5000 m (16 404 ft) • Temperature: – At altitudes up to 2438 m (8000 ft) Operating: 5.0°C to 35.0°C (41°F to 95°F) Storage: 5.0°C to 43.
Lenovo Program Description Lenovo SHAREit Enable you to share files easily and rapidly across devices such as computers and smartphones, even without any Internet connection. You can connect to your friends and send photos, folders, and other files through Lenovo SHAREit. Every sharing is quick and simple. Lenovo Solution Center Troubleshoot and resolve tablet problems.
Chapter 2. Using your tablet This chapter provides instructions on how to use some basic applications and tablet features. Initial setup instructions To use the tablet the first time after you take it out of the box, ensure that you follow the instructions below: 1. Connect the power cord to the ac power adapter 1 . Then, connect the power connector of the ac power adapter to the power connector on the tablet 2 . 2. Plug the power cord into a standard ac power outlet 3 . 3.
2. Connect the power cord to the ac power adapter 1 . Then, connect the power connector of the ac power adapter to the power connector on the keyboard 2 . 3. Plug the power cord into a standard ac power outlet 3 . 4. Press and release the power button to turn on the tablet. 5. Follow the instructions on the screen to complete the initial setup. Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen.
Tap and hold Swipe from the right edge Tap and hold on the screen to open a menu with multiple options. Swipe in from the right edge of the screen to display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices. Swipe in and out on the left edge Swipe from the left edge Swipe in and out on the left edge of the screen to view the recently used apps or select an active app from the list.
Charging the battery The tablet is shipped with an ac power adapter and a power cord to charge the tablet from any standard ac power outlet. Note: The battery is not fully charged when shipped. Attention: Use only Lenovo-approved ac power adapters. Unauthorized ac power adapters could severely damage the tablet. To charge the tablet battery, do one of the following: • Use the ac power adapter shipped with the tablet to charge the tablet battery as shown.
Extending the battery life between charges When you are traveling with your tablet and ac power is not available, you can extend the battery life by doing the following: • Turn off Wi-Fi, mobile network, and Bluetooth when not in use. To turn off Wi-Fi, mobile network, and Bluetooth, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap Network ➙ Airplane mode. 4.
Using the Tablet Digitizer Pen Some models are equipped with a Tablet Digitizer Pen as a standard feature. The Tablet Digitizer Pen enables you to input text in a natural manner, take notes, annotate Portable Document Format (PDF) files, and draw graphics together with applications capable of editing and sketching. Notes: • This pen is not waterproof. Take care not to soak it or dip it in water. • The pen contains pressure sensors. Do not push the tip of the pen for an extended period of time.
• On the Start screen, the touch keyboard and handwriting panel is displayed automatically anytime you type. • On the Desktop or the Start screen, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Settings charm. 3. Tap Keyboard ➙ Touch keyboard and handwriting panel. To configure the input language, do the following: 1. From the desktop, swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Control Panel. 3.
4. In the Fingerprint section, tap Add. The “Add a fingerprint to this account” window is displayed. 5. Enter the Windows password as required. Then follow the instructions on the screen to enroll your fingerprint. Note: It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers.
2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it. Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger.
• Enroll and use a different finger for authentication. • If your hands are dry, apply lotion to them. Using the ThinkPad Helix Quickshot Cover Depending on the model, your tablet might come with a ThinkPad Helix Quickshot Cover (hereafter called the cover). This topic provides instructions on how to use the cover. To use the cover, attach the cover to the tablet first as shown. The cover will be attached to the tablet magnetically.
If the cover is closed and the tablet is in sleep mode, the tablet, by default, resumes normal operation when you open the cover. You also can change the settings so that by closing the cover you can shut down the tablet, put the tablet into hibernation mode, or do nothing. To achieve this, you must change your lid settings by doing the following: 1. From the desktop, swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Control Panel ➙ Hardware and Sound ➙ Power Options. 3.
Serve as a stand for the tablet The cover can serve as a stand for the tablet as shown. In this way, you can use the tablet to watch movies, view photos, or make a presentation conveniently. Note: If your tablet is equipped with a smart card slot on the rear side, the cover might not work well as a stand for the tablet. Using the cameras Your tablet has two cameras, a front-facing camera and a rear-facing camera.
1. Open the protective cover on the left side of your tablet. Then locate the micro-SD-card slot a . 2. Ensure that the metal contacts of the card are facing down and pointing toward the tablet. 3. Insert the card into the micro-SD-card slot. The card might stop before it is completely installed into the card reader. Ensure that you insert the card firmly until you hear a click. Removing a micro SD card To remove a micro SD card, do the following: 1.
2. Push the micro SD card inward a little until you hear a click 1 . Then, release it. The micro SD card ejects. 3. Gently slide the card out of the card slot 2 . Using a smart card Some models come with a smart card slot. This topic provides information on how to use the smart card. Generally, smart cards can provide authentication, data storage, and application processing. Smart cards also might provide strong security authentication for single sign-on (SSO) within large organizations.
The following illustrations show both sides of a smart card. In illustration 1 , the metal contacts a of the card are facing upward. In illustration 2 , the metal contacts a of the card are facing downward. Note: Your smart card might look slightly different from the following illustrations. Installing a smart card Attention: • Before installing a smart card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card.
Removing a smart card Attention: • Before removing a smart card, stop the card first. Otherwise, data on the card might be damaged or lost. • Do not remove the smart card while the tablet is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation. To remove a smart card, do the following: 1. Tap the triangular icon on the taskbar to show hidden icons. Then, tap and hold the Safely Remove Hardware and Eject Media icon. 2.
1. Swipe in from the right edge of the screen to display charms. 2. Tap the Devices charm. 3. Tap Project ➙ Second screen. 4. Tap to select a presentation scheme. Using synchronization solutions By using synchronization solutions, you can easily synchronize settings between your tablet and other personal computer. You can synchronizing the settings by using the Windows synchronization solution. To access Windows synchronization solution, do the following: 1.
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Chapter 3. Wireless networks and devices Your tablet can connect to a variety of networks and devices, including mobile networks (3G or 4G), Wi-Fi data networks, and Bluetooth devices. Note: Some tablet models can connect to both mobile networks (3G or 4G) and Wi-Fi networks, while others can connect to Wi-Fi networks only. If your tablet supports Wi-Fi connection only, the information related to mobile networks does not apply to your tablet.
3. Hold the micro SIM card with the metal contacts facing down, and then insert it firmly into the micro-SIM-card slot as shown until you hear a click. 4. Close the protective cover and turn on your tablet. To remove the micro SIM card, do the following: 1. Turn off the tablet. 2. Open the protective cover on the left side of your tablet.
3. Push the micro SIM card inward until you hear a click 1 . The micro SIM card ejects. Gently slide the micro SIM card out of the slot 2 . 4. Close the protective cover. Determining which mobile network you are using If you have connected to a network, you can check the network name to see which mobile network you are using. To check the network name, do one of the following: • Swipe in from the right edge of the screen to display the charms. Then tap the Settings charm.
2. Tap the Settings charm. 3. Tap the network icon. A list of available Wi-Fi networks is displayed. 4. Tap the ID of the network you want to connect. 5. Follow the instructions on the screen to connect to the Wi-Fi network. To view security, address, and other information about the Wi-Fi network you are connected, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap Network ➙ Connections. 4.
To connect to the mobile network, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Settings charm. 3. Tap the network icon. A list of available networks is displayed. 4. In the Mobile broadband section, slide the control to the right to turn it on. 5. Tap the network name. A menu is displayed. 6. Tap Connect. When you are connected to the mobile network, set the active mobile network as metered connection to reduce the amount of data you send and receive.
2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap PC and devices ➙ Bluetooth. 4. Slide the control to the right to turn it on. The tablet will search for Bluetooth devices. 5. When the Bluetooth device you want to pair is found, tap the ID of the Bluetooth device. 6. Tap Pair. Unpairing a Bluetooth device To unpair a Bluetooth device, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3.
• While transferring data to or from an NFC card, do not put your tablet into sleep or hibernation mode before the data transfer finishes; otherwise, your data could become damaged. Notes: • Before positioning an NFC card, ensure that the tablet is on and the NFC feature of the tablet is enabled. • Before positioning an NFC card, ensure that the card is in NFC Data Exchange Format (NDEF), otherwise the card will not be successfully detected by the tablet.
Notes: • Before positioning an NFC-enabled smartphone, ensure that both the tablet and the smartphone are on and the NFC feature is enabled on both the tablet and smartphone. • The screen of your tablet and NFC-enabled smartphone might look different from the illustrations in this topic. To position an NFC-enabled smartphone, do one of the following depending on the position of your smartphone: • When the smartphone is in a portrait position: 1.
1. Position your tablet as shown and ensure that the screen of the smartphone is facing upward. Align the left-side edge of the smartphone with the NFC logo on the tablet. 2. Move the smartphone left and right within 5 mm (0.20 inch) as shown. Then, hold the smartphone for about one second until you are prompted that the smartphone has been successfully detected by the tablet. Then, you can transfer data to or from the smartphone through NFC.
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Chapter 4. You and your tablet This chapter provides the accessibility information about your tablet, and instructions on traveling with the tablet and maintaining the tablet. Comfort and accessibility Read this topic to learn how to use your tablet more comfortably and how to use the accessibility features. Using your tablet more comfortably With the help of all the conveniences and powerful features of your tablet, you can carry your tablet all day long for work or entertainment at many places.
Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their tablet. To use audio notification, open Control Panel, tap Ease of Access ➙ Ease of Access Center ➙ Use the computer without a display, and then select Turn on Audio Description. Narrator Narrator is a screen reader that reads texts on the screen aloud and describes events like error messages. To open Narrator, do the following: 1.
To open Magnifier, do the following: 1. Swipe in from the right edge of the screen to display the charms and tap Search. 2. In the search filed, enter Magnifier, and then, in the list of results, tap Magnifier. For more information about how to use and configure Magnifier, see the Windows Help and Support information system. Zoom You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects.
Getting updates Your tablet enables you to update the Windows operating system and Lenovo applications. Getting updates from Lenovo Your tablet is preinstalled with System Update. This program enables you to keep the Lenovo software on your tablet up-to-date by downloading and installing software updates. To start System Update, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Search charm to search for System Update. 3. Tap System Update. 4.
Travel essentials: • The ac power adapter that comes with your tablet • The power cord that comes with your tablet • A quality carrying case that provides adequate cushion and protection Other items you might want to consider: • ThinkPad headphones • Additional storage devices or smart cards • Tablet Digitizer Pen • ThinkPad Tablet Dock • ThinkPad Helix Quickshot Cover • ThinkPad Helix Ultrabook Keyboard • ThinkPad Helix Ultrabook Pro Keyboard If you are traveling to another country or region, you might wan
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Chapter 5. ThinkPad Helix options The following optional devices are designed specially for your ThinkPad Helix tablet. • ThinkPad Helix Ultrabook Keyboard • ThinkPad Helix Ultrabook Pro Keyboard • ThinkPad Tablet Dock These options provide convenience and make your tablet easier to use for work, study, and entertainment. For tablets that do not come with these optional devices, you can purchase them from Lenovo at http://www.lenovo.com/essentials.
4 Special keys The special keys enable you to control many features of your tablet by pressing a single key. For more information, see “Using the special keys” on page 45. 5 USB 2.0 connector The USB 2.0 connector is used for connecting USB-compatible devices, such as a USB printer, USB mouse, USB keyboard, USB memory key, or a digital camera. Attention: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged.
Storing and removing the Tablet Digitizer Pen Some models are equipped with a Tablet Digitizer Pen as a standard feature. You can store the pen in the slot on the right side of the ThinkPad Helix Ultrabook Keyboard. Remove the Tablet Digitizer Pen slot cover first 1 , then push the pen gently into the slot until you hear a click 2 . Note: The Tablet Digitizer Pen slot cover is available on some models.
• Turn down the speaker volume. • Turn up the speaker volume. • Mute the microphone. Screen control • Turn down the brightness. • Turn up the brightness. Application control • Open the Settings charm. • Open the Search charm. • View all applications that you have opened. • View all applications. • Navigate to the top when you are viewing information, such as a document or a Web page. • Navigate to the bottom when you are viewing information, such as a document or a Web page.
The right-click area a on the two-button clickpad works as the right-click button on a conventional mouse. The rest area on the two-button clickpad works as the left-click button on a conventional mouse. You also can use the two-button clickpad to perform the following touch gestures. Tap Tap anywhere on the clickpad with one finger to select or open an item. Two-finger tap Tap anywhere on the clickpad with two fingers to display a shortcut menu.
• For all models, you can install the tablet into the ThinkPad Helix Ultrabook Keyboard with the tablet screen facing downward. To achieve this, do the following: Note: Your tablet might look slightly different from the following illustrations. 1. Position the tablet with the tablet screen facing downward. 2. Gently slide your tablet as shown. The tablet is attached to the ThinkPad Helix Ultrabook Keyboard. The ThinkPad Helix Ultrabook Keyboard is disabled in this situation.
• Left-click button: Press the left-click zone to select or open an item. • Scroll bar: Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction. Then you can scroll through the document, Web site, or apps. • Right-click button: Press the right-click zone to display a shortcut menu. 2 Touch pad The touch pad is a pointer-positioning device that enables you to point, select, drag, and scroll, like you do when using a mouse.
8 Always On USB 3.0 connector By default, the Always On USB connector enables you to charge some mobile digital devices and smartphones in the following situations: • When your tablet is on or in sleep mode • When your tablet is in hibernation mode or is turned off, but connected to ac power If you want to charge these devices when the tablet is in hibernation mode or is turned off, and the tablet is not connected to ac power, tap Windows Start screen control to go to the Start screen.
2. Pivot up the tablet. To remove the tablet from the keyboard, do the following: 1. Press the eject button on the right side of the keyboard. Chapter 5.
2. Remove the tablet from the keyboard. Note: Do not remove the tablet from the ThinkPad Helix Ultrabook Pro Keyboard while using the keyboard, otherwise the ThinkPad Helix Ultrabook Pro Keyboard will be disabled. The next time you want to reinstall the tablet, align the hook hole on the bottom of the tablet with the keyboard hook, Then, insert the tablet into the keyboard as shown. Note: Do not touch the keyboard connector on the ThinkPad Ultrabook Pro Keyboard.
Attaching a mechanical lock You can attach a security cable lock to the ThinkPad Helix Ultrabook Pro Keyboard to prevent the keyboard from theft. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. To attach a security cable lock to the keyboard, do the following: 1.
2. Insert the pen holder into the pen-holder slot. 3. Insert the pen into the pen holder in the direction as shown by the arrow.
1. Pull the pen out of the pen holder in the direction as shown by the arrow. 2. Take the pen holder out from the pen-holder slot, if necessary. Then, insert the dummy rubber back into the pen-holder slot. Note: The pen contains pressure sensors. Do not push the tip of the pen for an extended period of time. Do not subject the pen to shock or vibration. For more information about using the pen, see “Using the Tablet Digitizer Pen” on page 14.
• Turn up the speaker volume. • Mute the microphone. Screen control • Turn down the brightness. • Turn up the brightness. Application control • Open the Settings charm. • Open the Search charm. • View all applications that you have opened. • View all applications. • Navigate to the top when you are viewing information, such as a document or a Web page. • Navigate to the bottom when you are viewing information, such as a document or a Web page.
Tap Tap anywhere on the touch pad with one finger to select or open an item. Two-finger tap Tap anywhere on the touch pad with two fingers to display a shortcut menu. Two-finger scroll Put two fingers on the touch pad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Two-finger rotate Put two fingers on the touch pad and rotate them clockwise or counterclockwise to rotate an item.
Carrying or storing the tablet together with the ThinkPad Helix Ultrabook Pro Keyboard Sometimes you do not need to use the keys on the ThinkPad Helix Ultrabook Pro Keyboard, but you would like to carry or store the tablet together with the keyboard. In this situation, you might consider the following methods depending on the model of your tablet.
1. Position the tablet with the tablet screen facing downward. 2. Align the hook hole on the bottom of the tablet with the keyboard hook, then, gently slide your tablet as shown. The tablet is attached to the ThinkPad Helix Ultrabook Pro Keyboard. The keyboard is disabled in this situation. For more information, refer to the documentation that came with the ThinkPad Helix Ultrabook Pro Keyboard.
2 Always-on USB connector (USB 3.0 connector) Used to charge some mobile digital devices and smartphones by default, no matter when your tablet is off, in sleep mode, or in hibernation mode. For more information, refer to the documentation that came with the dock. Note: This connector is compatible with the USB 2.0 standard. 3 Combo audio connector Used to connect headphones or a headset to listen to stereo sound from the tablet. You also can connect a headset to record audio or make calls.
Using the ThinkPad Tablet Dock Before using the dock, ensure that you connect the tablet to the dock and then connect the dock to an electrical outlet by doing the following: 1. Position your tablet with the dock connector side facing downward. 2. Align the dock connector on the tablet with the one on the dock. 3. Gently slide your tablet into the dock until it is seated in place. 4. Use the ac power adapter and power cord shipped with the dock to connect the dock to an electrical outlet. Chapter 5.
After the tablet is connected to the dock, you can: • Use your tablet in an upright position without having to hold the tablet. • Use the dock to hold your tablet upright when using an external USB keyboard. • Connect the dock to your personal USB storage device with the supplied USB cable to transfer files. • Connect the dock to a stereo system or speakers using a stereo audio cable to play music.
Chapter 6. Security This chapter provides information about how to protect the information stored on your tablet. Using passwords You can help prevent your tablet from unauthorized use by using passwords. Once you set a password, a prompt is displayed on the screen each time you turn on the tablet. Enter your password at the prompt. You cannot use the tablet unless you type the correct password.
• To set a password, do the following: a. Tap Enter. A window opens. In the Enter New Password field, enter a desired password. b. In the Confirm New Password field, reenter the password and tap OK. c. In the Changes have been saved window, tap OK. • To change a password, do the following: a. Tap Enter. A window opens. In the Enter Current Password field, enter the current power-on password. b. In the Enter New Password field, enter a new power-on password. c.
• To change a password, do the following: a. Tap Enter. A window opens. In the Enter Current Password field, enter the current supervisor password. b. In the Enter New Password field, enter a new supervisor password. c. In the Confirm New Password field, reenter the new supervisor password and tap OK. d. In the Changes have been saved window, tap OK. • To remove a password, do the following: a. Tap Enter. A window opens. In the Enter Current Password field, enter the current supervisor password. b.
b. In the Confirm New Password field, reenter the password and tap OK. c. In the Changes have been saved window, tap OK. • If you select User + Master, do the following: a. First, set a user hard disk password. When a message window prompts you to set the user hard disk password, press Enter to continue. Type your new user hard disk password in the Enter New Password field and press Enter. Retype the password in the Confirm New Password field and press Enter. b. Then, set a master hard disk password.
Tips on using the hard disk passwords • You can set the minimum length of a hard disk password through the Security menu. • If you set a hard disk password of over seven characters, the hard disk drive can be used only with a tablet that can recognize a hard disk password of over seven characters. If you then install the hard disk drive in a tablet that cannot recognize a hard disk password that contains more than seven characters, you cannot access the drive.
Encryption solid-state drive Some models contain the Encryption solid-state drive. This feature helps to protect your tablet against security attacks on media, NAND flash, or device controllers by use of a hardware encryption chip. For the efficient use of the encryption feature, set a hard disk password for the internal storage device. Using the security chip Strict security requirements are imposed on network client computers that transfer confidential information electronically.
Protecting data against viruses Your tablet is preinstalled with an antivirus program so you can detect and eliminate viruses. The antivirus program is designed to help you detect and eliminate viruses. Lenovo provides a full version of antivirus software on your tablet with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
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Chapter 7. Advanced configuration If you need to update your system UEFI BIOS, install new device drivers, this information will help you handle your tablet with proper care and keep it in top working shape. • “Installing device drivers” on page 71 • “ThinkPad Tablet Setup” on page 71 • “Using system management” on page 84 Installing device drivers The device drivers are available at http://www.lenovo.com/ThinkPadDrivers. Choose your tablet product name to view all the device drivers for your tablet.
• Startup menu: Change the tablet startup settings. • Restart menu: Choose an option for closing the ThinkPad Tablet Setup program and restarting the system. On each menu, tap the default value to show selectable options and tap a desired option to select it. You can follow the instructions on the screen to configure settings. After you change the settings, tap Restart, and then tap your desired option to restart the tablet.
3. Input the date or time by using the onscreen keyboard. Config menu If you need to change the configuration of your tablet, tap Config from the ThinkPad Tablet Setup program main menu. The following table lists the Config menu items. Notes: • Default values are in boldface. • On each submenu, tap the default value to show selectable options and tap a desired option. • Some items are displayed on the menu only if the tablet supports the corresponding features. Table 1.
Table 1. Config menu items (continued) Menu item Submenu item Selection Comments USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 1. Config menu items (continued) Menu item Submenu item Selection Comments Note: Each scheme affects fan sound, temperature, and performance. CPU Power Management • Disabled • Enabled Power On with AC Attach • Disabled • Enabled Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting.
Table 1. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the system is waiting for a power-on, hard disk, or supervisor password. Different beeps will sound when the entered password matches or does not match the configured password.
Table 1. Config menu items (continued) Menu item Submenu item Selection Comments Console Type • PC ANSI Select the console type for AMT. • VT100+ • PC-ANSI • VT-UTF8 Debug Port Debug Port • Disabled • Enabled Note: This console type should match the Intel AMT remote console. Disabled: Do not allow users to use debug port. Enabled: Allow users to use debug port. Security menu If you need to set the security features of your tablet, tap Security from the ThinkPad Tablet Setup menu.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments no password prompt is displayed; the tablet goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system. Password at Restart • Disabled • Enabled Password at Boot Device List • Disabled • Enabled If you select and enable Password at restart, a password prompt is displayed when you restart the tablet.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Secure Boot Secure Boot • On Enable or disable UEFI Secure Boot feature. • Off Platform Mode • User Mode Specify the system operating mode. • Setup Mode Secure Boot Mode • Standard Mode • Custom Mode UEFI BIOS Update Option Indicates Secure Boot mode is standard mode or custom mode. Reset to Setup Mode • Enter This option is used to clear the current platform key and put the system into setup mode.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow. By selecting Enabled you can protect your tablet against attacks by such viruses and worms. If after choosing Enabled you find that a program does not run correctly, select Disabled and reset the setting.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Microphone • On If you select On, you can use the microphones (internal, external, or line-in). • Off Ultrabook Keyboard • On • Off Security Chip ThinkPad Tablet Dock Audio • On ThinkPad Tablet Dock Ethernet LAN • On USB Port on ThinkPad Tablet Dock • On Intel TXT Feature • On • Off • Off • Off • Off If you select On, you can use the ThinkPad Helix Ultrabook Keyboard.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Physical Presence for Clear • On This option enables or disables the confirmation message when you clear the security chip. • Off Anti-Theft Intel AT Module Activation • Disabled • Enabled • Permanently Disabled Enable or disable the UEFI BIOS interface to activate the Intel AT module, which is an optional anti-theft service from Intel.
2. From the Boot submenu, tap the menu item to specify the startup sequence that runs when you turn on the power. 3. Save the changes and restart the system. The following table lists the Startup menu items. Notes: • Default values are in boldface. • From each submenu, tap the default value to show selectable options and select a desired option. • Some items are displayed on the menu only if the tablet supports the corresponding features. Table 3.
Updating your system UEFI BIOS The Unified Extensible Firmware Interface (UEFI) BIOS is a part of the system programs that make up the basic layer of software built into your tablet. The UEFI BIOS translates the instructions from other software layers. You can update the UEFI BIOS and the ThinkPad Tablet Setup program by starting your tablet with a flash update application running in the Windows environment.
Chapter 8. Troubleshooting problems This chapter describes on what to do if you experience a problem with your tablet. Diagnosing problems If you experience problems with your tablet, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve tablet problems.
If the problem persists, contact Lenovo for technical support. • Problem: My screen keeps blanking when I do not want it to. Solution: You can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1. Go the desktop and tap the battery-status icon in the Windows notification area. 2. Tap More power options ➙ Balanced. • Problem: When I turn on the tablet, nothing is displayed on the screen and the tablet does not beep while starting up.
– The speaker mute function is disabled. – If you are using a headset, unplug it, then plug it in again. – The volume is not turned to the lowest level. If the problem persists, contact Lenovo for technical support. • Problem: A song, video, or other media file cannot be played. Suggested solution: Check and ensure that the media file is not corrupted. External device connection problems • Problem: A connection is not established when you connect the tablet to a computer.
Solution: The tablet turned off, because the battery power is low. Connect the ac power adapter to the tablet and charge the batteries. • Message: 0191: System Security - Invalid remote change requested Solution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter ThinkPad Tablet Setup. • Message: 0199: System Security - Security password retry count exceeded.
Chapter 9. Recovery information This section provides information about the recovery solutions. A Windows recovery image is preinstalled in the recovery partition on your tablet. The Windows recovery image enables you to refresh your tablet, or reset your tablet to the factory default settings. You can create recovery media as backups or replacement for the Windows recovery image. With the recovery media, you can troubleshoot and fix the problems on your tablet even if you cannot start the operating system.
Using the advanced startup options With the advanced startup options, you can change the firmware settings of the tablet, change the startup settings of the Windows operating system, start the tablet from an external device, or restore the Windows operating system from a system image. To use the advanced startup options, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap Update and recovery ➙ Recovery.
Important: If you clear the Copy the recovery partition from the PC to the recovery drive. option, you will create recovery media without the recovery partition content. You still can start the tablet from the recovery media, but you might be unable to recover your tablet if the recovery partition on your tablet is damaged. 6. Connect a proper USB drive, then tap Next. 7. Tap Create in the Recovery Drive window. The creation of the recovery media starts. 8.
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Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Locating important product information This section provides information to help you locate the machine type and model (MTM) label, the Federal Communications Commission (FCC) ID and IC Certification label. Locating the MTM number and the serial number When calling for technical assistance, you are requested to provide the MTM number and the serial number.
For the ThinkPad Helix Ultrabook Pro Keyboard: Locating the FCC ID and IC Certification numbers You can find the FCC ID and IC Certification numbers for the installed transmitter cards on the bottom of your tablet. Note: Depending on the model, your tablet might look different. Lenovo technical support After you buy a ThinkPad Helix, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems.
• Product and parts details • Guides and manuals • Knowledge base and frequently asked questions If you want to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for the latest telephone numbers and hours of operation.
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Appendix A. Regulatory information This appendix provides regulatory information. Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g, 802.11n, or 802.
Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices such as mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the tablet. If the tablet is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/UserManuals Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Модели, относящиеся к настоящей серии (семейству) продуктов и впервые выпущенные в обращение до 14 февраля 2013 года, сертифицированы по требованиям Системы сертификации ГОСТ Р и/или по требованиям единой системы сертификации Таможенного Со
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Appendix B. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003.
Battery recycling information for Taiwan Battery recycling information for the United States and Canada Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix D. Notices Lenovo might not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service might be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo logo ThinkPad ThinkPad logo UltraConnect Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Intel Atom are trademarks of Intel Corporation in the U. S. and/or other countries. Mini DisplayPort (mDP) is a trademark of the Video Electronics Standards Association. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
