User's Instructions

ManualsBrandsWidex ManualsElectronicsHearing aid with bluetooth

Table Of Contents

IMPORTANT SAFETY INFORMATION
- Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.There is a risk of explosion if you replace the battery with an incorrect type.
  - Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.There is a risk of explosion if you replace the battery with an incorrect type.
YOUR HEARING AID
- Welcome
  - Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
  - Your hearing aid at a glance
CONDITIONS FOR USE
DAILY USE
- Turning the hearing aid on and off
  - To turn the hearing aid on, close the battery door. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function.To turn off the hearing aid, pull the battery door downwards.NOTEDon't forget to turn off the hearing aid when it is not in use.
- Putting on and removing the hearing aid
  - Putting on the hearing aid1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
  - Removing the hearing aidStart by removing the hearing aid from behind the ear.Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
THE BATTERY
- The zinc-air battery
CUSTOMIZATION
PAIRING YOUR HEARING AID AND SMARTPHONE
- To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
  - To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
- Compatability with smartphones
  - You can see a list of compatible smartphones, tablets, etc. at this website:https://global.widex.com.
CLEANING
- Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.Wipe the hearing aid with a soft cloth (for example the cloth you received from your hearing care professional).If the microphone openings are blocked, contact your hearing care professional.Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.When not in use leave the battery compartment open to ventilate the hearing aid. For information on how to clean your ear-set, see the ear-set manual.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
  - Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.Wipe the hearing aid with a soft cloth (for example the cloth you received from your hearing care professional).If the microphone openings are blocked, contact your hearing care professional.Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.When not in use leave the battery compartment open to ventilate the hearing aid. For information on how to clean your ear-set, see the ear-set manual.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
- Tools
  - You will receive the following cleaning tools with your hearing aid:1.Cloth2.Brush3.Long wax-removing tool4.Short wax-removing tool5.Battery magnet
ACCESSORIES
- You can use various accessories with your hearing aid. Ask your hearing care professional to find out if you can benefit from these.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTV PLAYfor direct TV streamingMOMENT APPfor using your smartphone to control your hearing aidsAvailable in some countries only.
  - You can use various accessories with your hearing aid. Ask your hearing care professional to find out if you can benefit from these.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTV PLAYfor direct TV streamingMOMENT APPfor using your smartphone to control your hearing aidsAvailable in some countries only.
TROUBLESHOOTING
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery drawer is completely closedThe battery does not workInsert a new batteryThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorYour two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the control devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aids.b. Move away from known source of EM interferencec. Check with your hearing care professional to make sure the device is matched with hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
  - These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery drawer is completely closedThe battery does not workInsert a new batteryThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorYour two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the control devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aids.b. Move away from known source of EM interferencec. Check with your hearing care professional to make sure the device is matched with hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
REGULATORY INFORMATION
- FCC and ISED statements
- EU directives
  - Directive 2014/53/EU
  - Information regarding disposal
SYMBOLS
- Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
  - Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.

USER INSTRUCTIONS

THE WIDEX MOMENT™ FAMILY

MRB2D model

RIC/RITE

(Receiver-in-canal/Receiver-in-the-ear)

Summary of content (40 pages)

PAGE 1
USER INSTRUCTIONS THE WIDEX MOMENT™ FAMILY MRB2D model RIC/RITE (Receiver-in-canal/Receiver-in-the-ear)
PAGE 2
YOUR HEARING AID (To be filled out by the hearing care professional) This is a list of possible programs for your hearing aid. For further information on the use of these programs, see "Customization".
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SPECIAL PROGRAMS AUDIBILITY EXTENDER  Zen   Phone  SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER  Zen+  The program names in the table are default names. If you have chosen to use some of the other names available, write the new names in the table. This way you will always know which programs you have in your hearing aids.
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This hearing aid works wirelessly with the MOMENT app. We take no responsibility if the hearing aid is used with any third part app or if the MOMENT app is used with any other device.
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CONTENTS IMPORTANT SAFETY INFORMATION.......................................................... 7 YOUR HEARING AID...................................................................................9 Welcome...........................................................................................................9 Your hearing aid at a glance.......................................................................9 CONDITIONS FOR USE..............................................................................
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Sound signals.................................................................................................. 21 Lost partner ................................................................................................ 21 Sound and program adjustment.................................................................. 21 Using a smartphone with your hearing aid................................................24 PAIRING YOUR HEARING AID AND SMARTPHONE...................................
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IMPORTANT SAFETY INFORMATION Read these pages carefully before you begin using your hearing aid. Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately. Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.
PAGE 8
Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people. Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired. Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.
PAGE 9
YOUR HEARING AID Welcome Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid. Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary. Your hearing aid at a glance Your hearing aid is shown below with the ear-set.
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4. Battery compartment 5. Left/right identification 5 4 The colour of the left/right identification tells you how to know left from right. The hearing aid for your left ear has a blue mark. The hearing aid for your right ear has a red mark.
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CONDITIONS FOR USE Indications for use The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (100 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.
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The specific operating conditions for your hearing aid are listed below: Minimum Maximum Temperature 0°C (32°F) 50°C (122°F) Humidity 10% rH 95% rH Storage and transport conditions Your hearing aid is sensitive to extreme conditions such as high temperature.
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DAILY USE Turning the hearing aid on and off To turn the hearing aid on, close the battery door. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function. To turn off the hearing aid, pull the battery door downwards. NOTE Don't forget to turn off the hearing aid when it is not in use. Putting on and removing the hearing aid Putting on the hearing aid 1.
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Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set. Removing the hearing aid Start by removing the hearing aid from behind the ear. Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
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THE BATTERY The zinc-air battery Use a type 312 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional. NOTE Check that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected. Never attempt to recharge a zinc-air hearing aid battery, as it could explode. Never leave a flat battery in the hearing aids while storing them.
PAGE 16
Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it "breathe" for 60 seconds. Use the nail grip to gently swing the battery door open and remove the old battery. Now place the new battery in the drawer as shown. Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, remove the battery.
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To open battery drawer, use the special tool you've received, and do as illustrated.
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CUSTOMIZATION Programs This is an overview of programs that you can select from. Ask your hearing care professional for guidance. PROGRAMS USE Universal Automatic program with focus on optimum sound in all situations PureSound Automatic program with focus on natural and pleasant sound in all situations Quiet Special program for listening in quiet environments Comfort Special program for listening in noisy environments Transport For listening in situations with noise from cars, trains, etc.
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PROGRAMS USE Party For listening in situations with many people talking at the same time Social Use this program if you are in small social gatherings, such as family dinners Music For listening to music T With this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system) M+T This program is a combination of the hearing aid's microphone and the telecoil.
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SMARTTOGGLE PROGRAMS USE Zen+ This program is similar to Zen but allows you to listen to different types of tones or noise The names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation. Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature.
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Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed program. These sounds can be spoken messages or tones. Ask your hearing care professional to turn these sounds off if you don't need them. Lost partner (Only available in selected models) Your hearing care professional can turn on a feature in your hearing aid that warns you whenever it loses contact with the hearing aid in the opposite ear.
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Push button for two hearing aids If you have two hearing aids, the push button can be programmed in three different ways by your hearing care professional: 1. As a program button and an on/off switch Function Switch off Switch on To change the program, Press and hold the but- Press and hold the butpress the button on the ton on each hearing aid ton on each hearing aid left or right hearing aid for a few seconds for a few seconds 2.
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3. As a dedicated on/off switch Switch off Switch on Press and hold the button on each hearing aid for a few seconds Press and hold the button on each hearing aid for a few seconds Push button for one hearing aid If you have only one hearing aid, the push button can be programmed in two ways by your hearing care professional: 1.
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Using a smartphone with your hearing aid When you use a smartphone, hold it in front of you so that the microphone on the phone is close to your mouth. This way you will experience the best sound during your phone call.
PAGE 25
PAIRING YOUR HEARING AID AND SMARTPHONE To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows: 1. Restart your hearing aids by opening and closing the battery compartment. 2. Keep the hearing aids close to your phone and follow the instructions on your phone. 3. The hearing aids and smartphone are now ready to use. NOTE Your hearing aids are only in pairing mode for three minutes after you restart them.
PAGE 26
CLEANING Cleaning your hearing aid every day will make it more efficient and more comfortable to wear. Wipe the hearing aid with a soft cloth (for example the cloth you received from your hearing care professional). If the microphone openings are blocked, contact your hearing care professional. Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean.
PAGE 27
Tools You will receive the following cleaning tools with your hearing aid: 1. Cloth 2. Brush 3. Long wax-removing tool 4. Short wax-removing tool 5. Battery magnet 1. 2. 3. 4. 5.
PAGE 28
ACCESSORIES You can use various accessories with your hearing aid. Ask your hearing care professional to find out if you can benefit from these.
PAGE 29
TROUBLESHOOTING These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.
PAGE 30
Problem Possible cause Solution The hearing aids do not respond with a corresponding change in volume or program to the control device a. The device is used beyond the transmission range b. Strong electromagnetic interference in the vicinity c. The device and the hearing aids are not matched a. Move the device closer to the hearing aids. b. Move away from known source of EM interference c.
PAGE 31
REGULATORY INFORMATION FCC and ISED statements FCC ID: TTY-MRB2D IC: 5676B-MRB2D Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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vision reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help.
PAGE 33
L’emetteur/recepteur exempt de licence contenu dans le present appareil est conforme aux CNR d’Innovation, Sciences et Developpement economique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisee aux deux conditions suivantes: (1) L’appareil ne doit pas produire de brouillage; (2) L’appareil doit accepter tout brouillage radioelectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement.
PAGE 34
To avoid potential degradation of radio performance, your device should be separated by at least 25 cm (10 inches) to other radio communications equipment. A copy of the Declaration of Conformity according to 2014/53/EU can be found at: https://global.widex.com/doc N26346 Information regarding disposal Do not dispose of hearing aids, hearing aid accessories and batteries along with ordinary household waste.
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SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated. Catalogue number The product’s catalogue (item) number. Consult instructions for use The user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.
PAGE 36
Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives. RCM mark The product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
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WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark https://global.widex.com Manual no.