™ My Cloud Pro Series User Manual • My Cloud PR2100 • My Cloud PR4100
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud device software.
CONTENTS Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS Appendix F: Replacing the SO-DIMM Memory Module . . . . . . . . . . 107 15 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. Follow all warnings and instructions marked on the product.
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.
PRODUCT OVERVIEW 2 Product Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents My Cloud device Shielded Ethernet cable AC power adapter Quick Install Guide For information on additional accessories for this product, visit: US www.shopwd.com or www.wdstore.com Europe www.shopwd.eu or www.wdstore.eu All others Contact WD Technical Support at http://support.wdc.com/ contact.
PRODUCT OVERVIEW Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components 2-Bay Front View (My Cloud PR2100) Drive Bay Doors Power button USB Copy button USB 3.
PRODUCT OVERVIEW 2-Bay Back View (My Cloud PR2100) Kensington® Security Slot Reset button USB 3.
PRODUCT OVERVIEW 4-Bay Front View (My Cloud PR4100) LCD Display Scroll buttons Power Drive Bay Doors USB Copy button USB 3.0 port Drive LEDs 4-Bay Back View (My Cloud PR4100) Reset button USB 3.0 port USB 3.
PRODUCT OVERVIEW Back View Icons Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button () Restores settings and administrator password for the device. Visit http://support.wdc.com, and see Knowledge Base Answer ID 10432. Power port Connects the device to an AC adapter and the power outlet.
PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the Ethernet port with the cable latch on top, the top-right LED is the Link LED, and the top-left LED is the Activity LED. State LED Appearance State Description Link down Link Off Cable or device is not plugged in, or other end of link is not operational.
GETTING STARTED 3 Getting Started Preparing your My Cloud Device for Use Getting Started with My Cloud Online Setup Getting Started without My Cloud Online Setup Accessing Content It’s easy to set up the My Cloud device—just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then setup your device from your web browser.
GETTING STARTED Physically Connecting your Device Follow the steps below to connect the My Cloud device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.
GETTING STARTED Getting Started with My Cloud Online Setup The online setup process walks you through the steps necessary to easily connect your My Cloud device to your home or small office network. Use the following steps to run the online setup process, discover the device, and get started using your device. My Cloud Device Online Setup After connecting your device: 1. Open a web browser and type http://mycloud.com/setup to display the welcome page. 2. On the Welcome page, click Get Started.
GETTING STARTED The login page appears: 2. Click Login. You do not need to enter a password because you haven’t set one up yet. The Choose your language screen appears: 3. 4. From the drop-down list, select the language you’d like to use for the user interface. Click the Western Digital End User License Agreement link to read the Western Digital End User License Agreement. If you agree, click I accept or return to the previous page and click the I agree check box. Click Continue.
GETTING STARTED 7. Click Next. The Setup Cloud Access page appears. 8. Enter your first name, last name, and email address, then click Save. The email address is needed if you want to create an account with remote access capability. If you’d like to enter additional user accounts: - Enter the user name, first name, last name, and email address for the new user account, then click Save. Note: If you entered an email address, ensure that the user checks their email account.
GETTING STARTED Accessing Content The My Cloud device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive. Note: Any of the folders can hold any file type.
GETTING STARTED Mapping the Public Folder (Windows) To map the My Cloud Public folder for quick access in the future: 1. In Windows Explorer, under Network, click the My Cloud device (see “Appendix D: My Cloud Device URLs and Names” on page 104 for a list of device names). 2. 3. 4. 5. Right-click the Public folder and select Map Network Drive from the menu. Select an available letter from the Drive drop-down list. Select the Reconnect at login check box. Click Finish. Your Public drive is now mapped.
THE DASHBOARD AT A GLANCE 4 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Common Tasks Use the My Cloud dashboard to configure settings and to manage the device. For example, you can set up user accounts and restrict access to the files on your My Cloud device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . Windows 7 1. Click 2. In the left panel, select Network. 3. In the right panel, locate your My Cloud device under Storage. 4. Double-click the device, or right-click and select View device webpage from the resulting menu. 1. Click the Safari icon Bonjour. 2. Double-click the My Cloud device on the network. Mac OS X Mobile Devices > Computer. > bookmark icon > iOS Devices: 1. Open a browser. 2.
THE DASHBOARD AT A GLANCE Information Icons The Information Icons, at the top of the page, provide quick access to: Icon Attached USB device(s) Device alerts Online Help and Support User information. Name Actions USB device attached to the My Cloud device Click to display the USB device(s) connected. Alert Notifications Click to display recent alerts about new firmware and network issues. Help Click to access the My Cloud Getting Started Wizard, Help, Support, and About information.
THE DASHBOARD AT A GLANCE Icon Name Actions Backups Create backups to: • A USB drive. • Another My Cloud device on or outside of your network. • Another location on your My Cloud device. • Your My Cloud device from a camera. Storage Select and specify how you want the My Cloud device to store your data. Apps Add or remove various apps that allow you to use your device more productively. Settings Configure advanced settings for your My Cloud device, including: • General device settings.
THE DASHBOARD AT A GLANCE Capacity The Capacity panel displays the amount of storage remaining on your My Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 71 for steps to enable Cloud Services. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you when firmware updates are available.
THE DASHBOARD AT A GLANCE Firmware The Firmware section displays the current firmware version loaded on your My Cloud device. A green check mark indicates that your firmware is up-to-date. 1. 2. 3. To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability. If an update is available, click Install and Reboot to update your device. To return to the Home page, click OK.
THE DASHBOARD AT A GLANCE Memory: In the Device Activity window, click the right arrow to view Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Network: In the Device Activity window, click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the My Cloud device remotely. 1. To add cloud access for a user, click the plus sign (+) in the lower-right area of the panel. 2. 3. 4. Select a user from the drop-down menu. To generate an activation code for the selected user, click Get Code. Follow the page instructions to connect your tablet or mobile device to the My Cloud device. Click OK to close. Users 1.
THE DASHBOARD AT A GLANCE 2. To add a user, click the plus (+) sign in the lower-right area of the panel. Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access. 3. Enter the required information and click Apply. Apps The Apps panel displays the apps currently installed on your My Cloud device.
THE DASHBOARD AT A GLANCE Viewing Alert Details 1. 2. Click the Alert icon in the upper-right corner of the screen. From the Alert list, click the arrow next to the alert you’d like to view, or click View All to review details for all of your alerts. To view alert details, click the arrow next to the alert. To close the alert message, click Close. Dismissing an Alert 1. 2. 3. Click the Alert icon in the upper-right corner of the screen.
THE DASHBOARD AT A GLANCE 2. Click Support to display the following page: If a problem occurs with the My Cloud device, WD Technical Support needs information about your device to troubleshoot and determine the best solution. There are two ways to get your device information and request support: Run a system report and send it to WD automatically. Create a system report manually and send it to WD.
THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources. To obtain the most recently updated user manual, click the Product Documentation link. To see answers to frequently asked questions and instructions, click the FAQs link. To discuss your My Cloud device with other users, click the Forum link. To see WD phone numbers and other contact information, click the Contacts link.
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MANAGING USERS AND GROUPS 5 Managing Users and Groups About Users About Groups About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud device owner, you have a special user account (admin) that provides you with admin privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud. You also have the power to determine exactly what users can access on the device.
MANAGING USERS AND GROUPS Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: You can add up to 512 users to your device. 1. 2. To add a user, click the Add User icon in the lower-left side of the screen. Enter the user information on the screen, then click Apply. The system updates, and the new user account is created and appears on the screen.
MANAGING USERS AND GROUPS 2. Select an option, then click Next. Create Multiple Users: Allows you to enter users manually. See “Creating Multiple Users” on page 31. Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 31. Creating Multiple Users 1. Enter the following information on the Create Multiple Users screen, then click Next: User Name Prefix: Enter a prefix for your user name.
MANAGING USERS AND GROUPS Editing User Settings 1. 2. 3. On the Set Up Users screen, select the user whose information you want to edit. The User Profile and Share Access panels appear. Modify the required and optional settings, as desired. Assign an access level for private shares in the Share Access area. (See “Making a Share Private” on page 39 for information on creating a private share.
MANAGING USERS AND GROUPS Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedence over another. Note: If user permissions and group permissions differ, the most restrictive permission takes precedence. A User quota must be less than or equal to the group quota (e.g.
MANAGING USERS AND GROUPS About Groups A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. Viewing Groups 1. 2. On the Navigation bar, click Users to display the Set Up User screen. Click Groups. 3. To view group details, click a group name on the left pane. The group profile appears. Adding a Group 1. 2. 3.
MANAGING USERS AND GROUPS Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your My Cloud device using the following steps. 1. On the Set Up Groups screen, select the group for which you’d like to assign a share. Note: A share must first be made private on the Shares screen. All public shares are grayed out. See“About Shares” on page 37 for additional information. 2.
MANAGING USERS AND GROUPS 2. 3. Click the Remove Group icon. In response to the confirmation message, click OK. The Group account is removed from the device and no longer appears in the Group account list.
MANAGING SHARES 6 Managing Shares About Shares About Shares A share is an area on the My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the Navigation bar displays a list of shares on the My Cloud device and enables the Admin to manage shares and user access.
MANAGING SHARES 2. Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you might want to make that share private. Or, if there are photos you would like a friend to see, you can make the share public for that friend. 1. 2.
MANAGING SHARES Making a Share Private If you decide there is a reason to limit access to a public share, use the following steps to make a share private. 1. 2. 3. On the Set Up Shares screen, select the share you’d like to make private. In the Share Profile area, click the Public toggle button to OFF. For each user listed in the User Access section, select their level of access by clicking the appropriate icon for the share (e.g., read/write, read only, or no access). Deleting a Share WARNING! 1. 2. 3.
ACCESSING YOUR CLOUD REMOTELY 7 Accessing Your Cloud Remotely Enabling Cloud Access for the My Cloud Device Configuring Cloud Access for a User Access Your Files with iOS and Android Mobile Apps This chapter explains how to set up the My Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities. Enabling Cloud Access for the My Cloud Device Before you can use your My Cloud device remotely, the device must be enabled for cloud access.
ACCESSING YOUR CLOUD REMOTELY 3. 4. In the My Cloud.com Login for area, click Sign Up. On the Update My Cloud Login dialog, enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access. Click Save. 5. Cloud Device Access Use the following steps to generate an activation code for a user’s mobile device(s) and My Cloud Desktop app.
ACCESSING YOUR CLOUD REMOTELY Installing the My Cloud Mobile App 1. 2. 3. 4. Download the My Cloud mobile app from the Apple App Store, Google Play store, or Amazon Appstore for Android, and install it on your mobile device. Launch the app. Review the Western Digital End User License Agreement, then click Accept. Tap Connect Now. 5.
BACKING UP AND RETRIEVING FILES 8 Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details Modifying a Backup Job Deleting a Backup Job Cloud Backups Camera Backups About Backups There are various ways to back up your data on the My Cloud device. These include: USB Backup—Allows you to back up your My Cloud device data to a USB device or to backup your USB device data to your My Cloud device.
BACKING UP AND RETRIEVING FILES The My Cloud device supports the following formats for externally attached USB drives while performing file transfer: FAT32 NTFS HFS+J WARNING! Mounting or ejecting a USB drive while performing a file transfer will interrupt the file transfer process.
BACKING UP AND RETRIEVING FILES 4. Enter the following information to create a USB backup job: Job Name Enter a Job Name for your backup. Direction Indicate the direction of your backup from the drop-down menu. Options include: • USB to NAS: Backs up the data on your USB device to the My Cloud device. • NAS to USB: Backs up the data on your My Cloud device to a USB device. Source Folder Click Browse, and select the folder you'd like to back up, then click OK.
BACKING UP AND RETRIEVING FILES Ejecting a USB Drive Use the following steps to eject a USB drive from your My Cloud device. 1. 2. Click the USB icon at the top of the page. Click the Eject USB drive button. Remote Backups This option allows you to back up your My Cloud device to another My Cloud device. Before you proceed with a remote backup, ensure the following: You have a remote My Cloud device to which to back up this device.
BACKING UP AND RETRIEVING FILES SSH User Name: Enter the Secured Shell protocol (SSH) user name for the remote device. SSH Password: Enter the SSH password for the remote device. Source Folder: Click Browse and select the folder you'd like to back up, then click OK. Destination Folder: Click Browse and select the destination folder for your backup, then click OK. Backup Type: Indicate the type of backup you’d like to perform.
BACKING UP AND RETRIEVING FILES Destination Folder: Click Browse and select the destination folder for your backup, then click OK. Backup Type: Indicate the type of backup you’d like to perform. - Copy: Copies files from the source to the destination, OR - Synchronize: Copies files from the source to the destination. This option will overwrite duplicate files, OR - Incremental: Creates up to 10 copies of the incremental source file changes to the destination.
BACKING UP AND RETRIEVING FILES 3. In response to the confirmation message, click OK. The selected Backup job is now deleted and removed from the Backup Jobs list. Cloud Backups My Cloud device uses the following cloud services to create remote backups: ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely.
BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. 1. 2. 3. 4. 5. 6. 7. 8. On the Navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click ElephantDrive in the top-right area of the screen. In the Access Backups field, click Login.
BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menu, select the type of backup you’d like to perform. Options include: • Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file. • Full Backup: Creates a separate folder containing all of the backup data each time the backup is performed. • Incremental Backup: Overwrites files with source files that are newer then the target files. 9.
BACKING UP AND RETRIEVING FILES 3. Click Camera Backups, if not already selected. 4. 5. Ensure that the Connected Camera(s) area identifies your camera. In the Settings area, enter the following information to backup the data on your camera: Automatic Transfer: Click the toggle button to automatically transfer data from a camera that is connected to the My Cloud device. Transfer Mode: Select how you’d like the camera data to be transferred.
MANAGING STORAGE 99 Managing Storage About Storage RAID Storage Disk Status Viewing S.M.A.R.T Data Information Volume Virtualization About Storage The Storage page allows you to configure the storage within your device and view the status and capacity of its disks. This chapter provides details on managing the storage on your My Cloud device.
MANAGING STORAGE RAID Mode Description RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second drive in the drive group. RAID 1 provides complete data redundancy, but cuts the required storage capacity in half. RAID 5 RAID 5 mode offers superior performance and protection by striping data across 3 or more drives and dedicating a quarter of each drive to fault tolerance. This option is only available for 4-bay My Cloud devices.
MANAGING STORAGE RAID 1 Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced. RAID 5 Offers superior performance and protection by striping data across 3 or more drives and dedicating a quarter of each drive to fault tolerance. If one of the drives fails, the other(s) continue to read/write data until the faulty hard drive is replaced.
MANAGING STORAGE The Disk Status screen consists of the following areas: Disks Profile: This area displays the general status of all of the disk drives on your device. System Disks: This area identifies the drives in your device, the status of each drive, and the amount of space on that drive. Note: If a drive is not supported, the status is not compatible. Viewing Hard Disk Drive Information Use the following steps to view status of the disks on your My Cloud device. 1. 2. 3.
MANAGING STORAGE iSCSI Roles Initiator: A client computer that accesses storage devices using iSCSI commands over an IP network. Target: A network-attached storage device that provides access to logical disks (which can be created on the My Cloud device). Creating an iSCSI Target Use the following steps to create an iSCSI target 1. 2. 3. 4. 5. On the Storage page, click iSCSI, if not already selected. Under iSCSI Targets, click the toggle button to ON to enable iSCSI.
MANAGING STORAGE Modifying an iSCSI Target Use the following steps to modify an iSCSI target. 1. 2. 3. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to modify. Make all of your necessary changes, then click Save. Enabling iSCSI iSNS Client The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS servers and iSNS clients.
MANAGING STORAGE Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. 1. 2. 3. 4. 5. 6. 7. 8. On the Storage page, click Volume Virtualization, if not already selected. Click Create. In the Device IP field, enter the IP address of the device where the iSCSI target resides, then click Next. Select an iSCSI target from the retrieved list, then click Next.
MANAGING APPS 10 Managing Apps About Apps Managing Apps About Apps Apps are small, self-contained programs used to enhance the existing functions of your My Cloud device or service. The My Cloud device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device. Note: Obtain support for each app through the individual vendor. My Cloud comes with various apps pre-installed.
MANAGING APPS Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud device. Note: WD recommends that you fully understand the nature of any app before you install it on your device. 1. 2. 3. 4. 5. On the Navigation bar, click Apps to display the Apps screen. Click the Add an App icon on the lower-left side of the screen. Click the To install an app manually, click here link.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 11 Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your My Cloud Device Using Media Players Accessing Your My Cloud Device Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunescompatible devices.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A, and WAV. Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Enabling iTunes 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the iTunes area, iTunes field, click the toggle button to ON to enable iTunes (if not already enabled). Note: iTunes is ON by default. To disable it, click the toggle button to OFF. 3. Click Advanced Options to display additional options for iTunes. Note: If iTunes is OFF, this field does not display on your screen.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder. Windows Explorer Mac Finder 2. 3. Navigate to the Shared Music folder on your My Cloud device, then copy your music files to the Shared Music folder. Follow the same process to place your videos and pictures into their respective Shared Pictures and Shared Video folders.
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide.
CONFIGURING SETTINGS 12 Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the My Cloud device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud device. General On the General page you can: View and modify the device name and description.
CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page appears.
CONFIGURING SETTINGS Device Profile 1. 2. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and cannot include special characters (e.g., @, #, $ etc.). Description The default description is MyCloud. If desired, enter a different description for your device.
CONFIGURING SETTINGS 2. Time Zone From the drop-down list, select the time zone where your device is located. NTP Service Enable or disable the Network Time Protocol (NTP) service, which automatically synchronizes your device to update the time and date. Primary Server Change the primary server used for your NTP service. • To change the primary server used for your NTP service, click Configure, • Click Add User NTP and enter the URL address of the new primary server. • Click Save.
CONFIGURING SETTINGS Win XP: Establishes a connection through ports 80 and 443. If these ports are unavailable, a relay connection is established. This option is required if you are using Windows XP. Note: By default, the My Cloud device automatically establishes a direct connection between your mobile devices and router. 4. In the Content Database field, click Rebuild to rebuild your My Cloud database. Note: Only perform this option to troubleshoot if you suspect database corruption. 5.
CONFIGURING SETTINGS View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default. • LCD To enable/disable Drive Sleep, click the toggle button. Enabling this function allows the device LCD to go into standby mode to save power after a designated period of time.
CONFIGURING SETTINGS 3. 4. From the Select a Share drop-down list, select a share you’d like to use to back up your Mac data. In the Maximum Size field, move the slider to indicate the maximum value you’d like to use for your backup. Note: Increasing the maximum backup value after the initial backup has no effect on existing backups. WD recommends leaving this setting at the maximum value for your initial backup.
CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups.
CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the My Cloud device. The Network Profile section displays the following information: Status The current status of Internet connectivity. MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device. IPv4 DNS Server The IP version 4 DNS server address for this device.
CONFIGURING SETTINGS You can review or update the following fields: IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud device automatically gets the IP address and other settings from your network. 1. Select the method of assigning the device’s unique IPv4 address: Static: Static IP address allows you have the same IP address every • • time you connect. You will be prompted for IP Address, Subnet mask, Gateway IP address, and DNS Server.
CONFIGURING SETTINGS Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks. Select the Jumbo Frame option for your network from the pull-down menu, then click Apply. Note: FTP Access All devices on your network (e.g., router, computer) must support and be configured for this option in order to maximize performance. File Transfer Protocol (FTP) enables the transfer of data from one computer to another through a network. To enable FTP Access: 1.
CONFIGURING SETTINGS NFS Service Network File System. Select this option to enable NFS Service for your network, which allows a user to access files over a network. • To enable/disable NFS Service, click the toggle button. WARNING! WebDAV Service Select this option to enable Web Distributed Authoring and Versioning (WebDAV) service to enable web access to content within the same network. • To enable/disable WebDAV Service, click the toggle button.
CONFIGURING SETTINGS SSH Select this option to securely access your personal cloud and perform command-line operations via the Secured Shell (SSH) protocol. SSH is disabled by default. Use the toggle button to turn ON or OFF. 1. To enable SSH, click the toggle button to ON. 2. Review the SSH message, select the I accept check box, and click OK. WARNING! 3. Create a password, and click Save.
CONFIGURING SETTINGS Setting up a UPS Master and Slave Connection This procedure is performed from an additional, slave My Cloud device(s), using the IP address of the UPS Master My Cloud device. Note: Record the IP address of the UPS Master My Cloud device before starting this procedure. The Master UPS IP address can be found in “Network Profile” on page 76. 1. 2. 3. 4.
CONFIGURING SETTINGS Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block (SMB) protocol you’d like to use for your device. Select the Max SMB Protocol from the drop-down menu. Share Aggregation Share aggregation (similar to Distributed File System [DFS]) consolidates shares from other My Cloud devices, or network devices that support the SMB protocol. Enabling this function allows you to improve data availability.
CONFIGURING SETTINGS Remote Server The Remote Server section of the Network screen allows you to enable your My Cloud device to act as a remote server, allowing you to back up shares from another compatible My Cloud on the LAN or WAN. Note: To see your My Cloud device over the Internet, ensure that you’ve added port forwarding rules for both SSH and Remote Backup services. (See “Network Services” on page 76.) To enable Remote Server: 1. 2. 3. Click the toggle button to ON.
CONFIGURING SETTINGS Deleting Port Forwarding Services 1. Click Details next to the port forwarding service you’d like to delete. 2. Click Delete. Your Port Forwarding service is deleted and removed from the Port Forwarding list. Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings, so that you can enjoy media in every room in your house. On the Navigation bar, click the Settings icon, then click Media in the left panel.
CONFIGURING SETTINGS Utilities On the Utilities page, you can test the My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. To access the Utilities screen, click the Settings icon and then click Utilities in the left pane.
CONFIGURING SETTINGS System Diagnostics Run system diagnostic tests if you are having problems with your device. You can also view your system logs, and enable extended logging for your diagnostics. Diagnostic Tests There are three types of diagnostic tests: Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete.
CONFIGURING SETTINGS 1. Click the toggle button to ON to turn on extended logging. CAUTION! System reboot is required to turn extended logging on or off. Backups, file activity and transfers may be interrupted. 2. Read the Extended Logging message, and click OK. The My Cloud device reboots. Flash System LED The Flash System LED option flashes the device Power LED. This option is useful when you need to identify a specific device when you have more than one My Cloud device. 1. 2.
CONFIGURING SETTINGS System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. In the System Configuration area, click Save Config File. The configuration file saves to your desktop.
CONFIGURING SETTINGS Scan Disk The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your My Cloud device. 1. 2. 3. In the Volume area, select the volume you’d like to scan from the drop-down menu. Click Scan Disk. Review the confirmation message and click OK. Your My Cloud is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disk(s).
CONFIGURING SETTINGS Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image. 1. 2. 3. In the About ISO Mount area, click Create ISO Image. In the Image Size field, select the image size for the ISO image. In the Image Path field, click Browse to select the folder you’d like to image, or enter the path for the data you’d like to image then click OK. 4. In the Image Name field, enter a name for your ISO image. 5.
CONFIGURING SETTINGS Viewing the Details of an ISO Share Use the following steps to modify an ISO share. 1. 2. In the ISO Share area, click the Details icon next to the ISO share you want to view. Review the ISO share details, then click Close. Modifying an ISO Share Use the following steps to modify an ISO share. 1. 2. 3. On the ISO Mount screen, click the Modify icon next to the ISO share that you’d like to modify. The Edit ISO Share dialog box appears. Click Next.
CONFIGURING SETTINGS The Notification page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users. Enabling Email Alerts 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Navigation bar, click the Settings icon and click Notifications on the left pane.
CONFIGURING SETTINGS 3. 4. 5. Click Configure. On the SMS Settings screen, enter the Provider Name. Enter the SMS URL with the message content set to be “Hello world.” Note: This SMS URL is used only for setup. No SMS message will be sent after setup is completed. Obtain the URL format requirements from your SMS service provider. They should contain the following parameters: username, password, destination phone, and message content. 6. 7. 8. Click Next.
CONFIGURING SETTINGS Auto Update Auto Update allows you to schedule your My Cloud device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the My Cloud firmware is current. Note: After a firmware update installs, the My Cloud device may reboot. Since a reboot affects users' ability to access the cloud, schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal.
CONFIGURING SETTINGS Manual Update Follow this procedure to perform a manual update. Note: Ensure that you’ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http://support.wdc.com/product/download.asp. Manually Installing a Firmware Update 1. 2. 3. In the Manual Update section, click Update From File. Navigate to the firmware update file and click Open. Review the confirmation message and click OK. The update installs on your device.
REGULATORY INFORMATION 13 10 Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
ἽGὤὤ ᴴ㥉㟝G㥉⸨䋩㐔ὤὤ 㢨Gὤὤ⏈Gᴴ㥉㟝㡰⦐G㤸㣄䑀㤵䚝㻝㦥㡸G䚐Gὤὤ ⦐㉐G㨰ᶤ㫴㜡㜄㉐⏈GⱰ⦔G⯜☔G㫴㜡㜄㉐G㇠㟝䚔 ㍌G㢼㏩⏼␘U REGULATORY INFORMATION GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.
APPENDICES 14 Appendices Appendix A: My Cloud Quick User Guide Appendix B: Safe Mode Firmware Update Procedures Appendix C: My Cloud Action Icons Appendix D: My Cloud Device URLs and Names Appendix E: Creating a User Import File Appendix F: Replacing the SO-DIMM Memory Module Appendix A: My Cloud Quick User Guide This guide is primarily for My Cloud users, rather than the administrator. Logging into My Cloud 1. 2. 3. 4.
APPENDICES Quick Status Note: Appears for users not the administrator. The Quick Status area displays the total number of FTP, HTTP, P2P downloads performed. Cloud Access Links Note: These links only display for user accounts. The Cloud Access Links allow you to access the software necessary to gain access to the My Cloud device from your desktop and mobile apps. Downloads and Apps Information Note: These links only display for user accounts.
APPENDICES Apps The Apps page provides access to the various apps available for your use on the My Cloud device. Available apps vary depending on what your administrator has implemented.
APPENDICES Appendix B: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your device from safe mode. Note: Before performing these steps, download My Cloud firmware from the WD support website (http://support.wdc.com) and save it to a location to which you can browse from your computer. Make sure to unzip the firmware file. 1. 2. 3. 4. 5. 6. 7. Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for your device.
APPENDICES Appendix C: My Cloud Action Icons Icon Button Name Actions Add App Select this option to add an app to your My Cloud device. Add Group Select this option to open the Add a Group dialog and add a group to your device. Add Shares Select this option to open the Add Share dialog and add a share to your device. Add User Select this option to open the Add User dialog and add a user to your device. Cloud Access Set up, change, and remove remote cloud access to particular shares.
APPENDICES Icon Button Name Actions My Cloud Dashboard Desktop Icon Click this icon to open the My Cloud Dashboard. Read Only Access Provides the user/group account with read only access to the selected share. The user/group member can view the share but can't update it. Read/Write Access Provides a user or group account with read/write access to the selected share. The user/group members can view and update the share. Recover Select this option to recover a remote backup.
APPENDICES Appendix D: My Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser. Note: If you changes your device name at any time, the URL also change to the new name. If your device name is... Your Windows URL is... Your Mac URL is... My Cloud PR2100 http://mycloudPR2100 http://mycloudPR2100.local My Cloud PR4100 http://mycloudPR4100 http://mycloudPR4100.local Device Name The device name appears in the Mac Finder and Windows Explorer.
APPENDICES Appendix E: Creating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works. See “Adding Multiple Users” on page 30 for steps on how to create multiple users with your User Import file. User Import File format Use the following format when entering your data into the User Import file.
APPENDICES Sample User Import File Joe/password/test/Public:SmartWare:TimeMachineBackup/ Public:SmartWare:TimeMachineBackup/Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/ MY CLOUD USER MANUAL 106
APPENDICES Appendix F: Replacing the SO-DIMM Memory Module Note: This procedure is applicable for the My Cloud PR4100 only. The SO-DIMM memory module in the My Cloud device is upgradeable. The My Cloud device must be powered off prior to module replacement. For details about the supported memory module, refer to http://support.wdc.com. What you’ll Need: Phillips screwdriver Replacement SO-DIMM Memory module Replacing a SO-DIMM Memory Module 1. 2. 3.
APPENDICES 5. Remove and replace the SO-DIMM memory module. Note: This device uses memory modules in coordinated pairs. For a list of supported memory modules, refer to http://support.wdc.com. 6. Once the pair of SO-DIMM memory modules have been changed, replace the unit cover and replace and tighten the three (3) exterior screws. Note: When replacing the cover back to the unit, be careful not to touch or damage the components on the PCBA. Note: Do not over-tighten the PCBA screws. 7. 8.
INDEX Index A about apps 60 camera backups 51 disk status 55 DLNA 67 internal backups 47 iSCSI 56 media servers 62 shares 37 Volume Virtualization 58 WD Media Players 67 accessing content 14 general settings 69 iTunes on My Cloud device 67 online support ii personal cloud using media players 66 remote cloud access 40 accessories 3 action icons 102 Active Directory settings 82 adding a hard disk drive 9 a single user 30 apps 60 groups 34 media content to a folder 66 multiple users 30 port forwarding service
INDEX importing 88 saving 88 connecting a USB drive 43 a virtualized volume to a target 59 My Cloud device 10 contacting WD Technical Support ii creating a USB backup 44 a virtualized volume 59 an iSCSI target 57 an ISO Share 90 camera backups 51 internal backups 47 multiple users 31 new shares 38 remote backups 46 user import file 105 customer support documentation 27 FAQs 27 Forum 27 obtaining 25 WD contacts 27 D dashboard at a glance 16 end user 98 home page 17 information icons 18 launching 16 navigat
INDEX Ethernet cable, Important notice 10 extended logging 86 handling precautions 8 hard disk viewing information 56 hard disk, viewing information 56 hibernate, shutting down the device 18, 27 information 17 navigation (end user) 98 navigation bar, home page 17, 18 on back of device 7 image files, supported 63 importing configuration files 88 multiple users 31 initiating an internal backup 48 installing iOs and Android mobile apps 41 mobile apps 42 My Cloud mobile app 42 internal backups about 47 creat
INDEX Back Panel Ethernet (Network) 8 description 7 Front Panel Power 7 link aggregation 77 bonding 77 LAN cards 77 speed 77 LLTD 82 Local Area Network, LAN 3 Local Master Browser 81 logging off of your device 27 M Mac backups 73 creating an alias for shared drive 14 OS X, access contents 14 Machine noise compliance, Germany 97 managing alerts 24 apps 60 USB backups 43 users and groups 29 manual updates 95 manually adding an app 61 mapping public folders 15 Max SMB Protocol 81 media content, adding 66 set
INDEX O obtaining customer support 25 online setup 11 operating system compatibility 3 P package contents, list 3 password updating 32 updating user 32 photos, viewing 62 port forwarding 83 adding 83 deleting 83 power button, shutdown 27 precautions, handling 8 pre-installation instructions 8 preparing your device 9 private shares,creating 39 product components 2-bay back view 5 2-bay front view 4 4-bay back view 6 4-bay front view 6 Product Improvement Program 26 product registration iii public folders,
INDEX editing 38 making them private 39 viewing a list of 37 viewing content 14 shutting down the device Hibernate 27, 88 power button 27 single user, adding 30 SMS notifications 92 SNMP 79 SSH, secure access 80 streaming media in iTunes 67 videos, photos, and music 62 system activity 21 alerts, dismissing 25 alerts, icons 24 configuration 88 configuration, about 88 diagnostics, about 20, 86 health 20 logs, viewing 86 restoring 87 system report 26 creating and saving 26 sending to Technical Support 26 T t
INDEX mounting/ejecting a USB drive 78 renaming the My Cloud device 68 SSH, modifying the device 80 WD product registration iii service and support ii technical support, contacting ii WD Media Players, about 67 web access timeout 73 compatible browsers 3 file viewer 99 WebDAV Service 79 Windows accessing content 14 mapping a public folder 15 services 81 workgroup feature 81 workgroups 81 MY CLOUD USER MANUAL 115
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.
